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Grumps

Never read as many excuses not to attend a football match from you fickle lot. I am as thick as mince and renewed in minutes on line. VAR I am a massive fan, I think it benefits the smaller clubs like ourselves. Can know one do anything or go nowhere without having a mate to hold your hand, ffs man...

Grumps

It will be interesting to see if the likes of sky stop their coverage of football on their social media platforms, they have been at the forefront of promoting all the various campaigns, now they could actually get involved.

Grumps

I’m sure you are right, and I’m not fussed that the deadline has passed, I just wanted to know, in a nutshell, what the score is. I knew the deadline was Friday, then extended to Saturday, so I’m not complaining about missing it. I’d just like to know what the “deal” was. Whether it’s been advertis...

Grumps

So let me get this right... last seasons ticket has been paid for, with no football to watch. I pay by DD and the ticket has been paid for in full. If I want to go on next season, I’ll have to notify my intent and if I don’t by yesterday then I either pay the extra taking the price up to FULL non e...

Grumps

I am all for anything that stops racism or discrimination, but it's always the majority who suffer for the mindless minority
There are plenty of people, who rely on social media to update them on scores in games, who will struggle that weekend through no fault of their own

Grumps

Transpennine wrote: ↑
Sat Apr 24, 2021 9:00 pm
Yes possibly, but didn't he still go on loan to Bolton at that time; allegedly instead of us..?

Him, holden and the winger from City, yep

Grumps

I should add that I would also be checking if the T's and C's are changing with this seasons tickets 2.2 A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equivalent value as the Club may, from time to time, allocate to you ...

Grumps

I think people see the words "on account" and assume what it means ... Everyone with a season ticket has an account with BFC and thats the account "on account" refers to 😏 If you see Tonys posts he's actually saying these accounts have been set up, and letters sent to those supporters concerned.......

Grumps

So, the guaranteed seat, if you keep your money with the club for over 12 months, isn't quite all its made out to be it seems. Never in any other industry would you be able to buy something and then be told, ,sorry we've known about this for ages, but hey here's another seat that will more than lik...

Grumps

My brothers season ticket "On-Account" was not an on line account ... because his season ticket money was on his "Season ticket account" which I accessed quite easily converting it into his 2021/22 season ticket as I did with mine... The Club as far as I am aware have "NOT" been creating hundreds o...

Grumps

claretandy wrote: ↑
Sat Apr 24, 2021 4:11 pm
Prime seats is a better description, if you have been used to sitting on the half way line and they kick you out, are you going to accept a wing seat ?

Seems like it's not a bad thing sat behind the posts in the Bob Lord stand... Nobody will ever call our seats prime or premium

Grumps

It was announced last October when refunds were offered, that credit from the 20/21 season tickets would be “on account” for 21/22 season https://www.burnleyfootballclub.com/content/season-ticket-refunds-update Yes... I know that, I never disputed that... I've used it myself. But what Tony said was...

Grumps

If they are kicking long term season ticket holders out of premium seats then we need more premium seats. I know people who lost their seats in the JML to this, and haven't been on since because of how they were treated. There never seem to be many in that area in JML, you have to ask, was it worth...

Grumps

The world's gone mad

Grumps

It's been mentioned time and time again - when the club gave people the option of getting their money back they told us that if we kept it in then it would go ON ACCOUNT which is exactly what happened. If you didn't read the article then you wouldn't have know, thousands didn't, many still don't. F...

Grumps

You are always quick at quoting the club and telling us what they are doing. Amazed you missed this important piece of information. Probably because it didn't affect you personally. I think the only time I've quoted the club, is around emailing them if you're having problems Where's it been mention...

Grumps

The latest info on this issue from the club is - Yes, at the moment the plastic season cards are planned to be sent out (new cards that is) unless we are advised differently. The statement below referred to the game we may have had to put on last season at reduced capacity in late 2020 'E tickets w...

Grumps

The penny is beginning to drop. Yes, all money has gone into online accounts. The penny is only beginning to drop because this is the FIRST time to my knowledge that this particular problem has been highlighted, ie accounts being set up without the customers knowledge, for persons with no online ac...

Grumps

The club have set up online accounts, not supporters, and for ALL season ticket holders and placed their money ON ACCOUNT. It means absolutely nothing to people who don’t use the internet, you might as well have told them the money has been thrown away, they don’t understand. The letter my friend r...

Grumps

I haven’t proved your point at all. It got sorted by chance that I spoke to him just after he’d received that letter. It’s still not sorted fully because the letter says he will need a device to use to gain contactless access. That’s another bridge to be crossed. There will be other supporters who ...

Grumps

It's quite simple there's lot's of people that don't have an email address and don't want one, because of the damned hassle it causes, lot's of the people in the age group ct has mentioned are clueless what an email address is and would much rather speak to a person at the other end of the phone, s...

Grumps

It’s not extreme and we have more season ticket holders than you think in this situation. The one I refer to, who has had a season ticket every season since 1947, was so stressed out by the awful letter that he received that he decided to call it a day. As it happens, I’ve persuaded him not to and ...

Grumps

And a friend of mine received a letter from the club telling him that he will need to set up an email address if he wants to renew, this after he’d paid in full 14 months ago. He doesn’t even know what an email address is. So pray tell me how an email to the club will sort it for him? And before yo...

Grumps

My point is if nothing else the whole online thing is the reason we struggle to speak to someone at the other end of the phone anymore, fortunately for you it seems you were able to renew no problem, the vast majority seem to have had a problem of sorts. The whole thing does make me wonder what pro...

Grumps

Maybe they are unaware that replies to emails are taking a long time because of a backlog so are therefore going down. We have a lot of supporters stressed out with this because, whether you like it or not, the club have made an absolute mess of it. What should have been easy has been made beyond d...

Grumps

As it happens my wife rang the club and spoke to someone in the ticket office last week and renewed mine, hers and my granddaughter's ticket's by making that phone call, which was made because neither me or the Mrs are technically gifted in terms of online, it depends what generation you are we are...

Grumps

Are you the bloke responsible for creating this mess? You seem to be acting like a club spokesman. Don't you realise that people have been having serious problems, that people are getting different messages? The way the club has dealt with this is nothing short of appalling, and I don't mean the ti...

Grumps

The absolute shambles you refer to will undoubtedly lose some fans that we can I'll afford to lose imo, with regards to the people who have carried on with their dd payments the mere fact they've done so tells me that they wish to renew, but with the shambles it's created some will say sod you and ...

Grumps

I hope they get more bums on seats than those behind the goals

Grumps

I always pay up front, in the earlybird period. As a one off I'd have no objection to phase 2 being same as 1, but only this year. There has to be some benefit /incentives to pay early.

Grumps

It wouldn't work for me, I buy my food and drink away from the ground, if they are getting my season ticket money, other businesses can have my match day cash, they'll need it even more now.

Grumps

DSR / DavieisaClaret and all those affected by the early renewal fiasco, there's a simple solution (as long as you have some form of matchday or merchandise spend with the club) The following calculation shows how much you need to reduce your spend, to recoup the 'increase' in the ST for phase 2 re...

Grumps

:lol: :lol: After reading a few of these posts I think the whole palava of jumping through hoops to renew a ticket that I had already paid for has annoyed me too. As someone mentioned above, if it was auto renewed I would have probably just left it and attended next season. I did try and renew the ...

Grumps

People not going because of Covid, VAR or renewal problems mean lots of room for the rest of us... I Carnt wait.

Grumps

jrgbfc wrote: ↑
Thu Apr 22, 2021 9:03 pm
The point is people shouldn't have to jump through hoops to do something as simple as renewing a season ticket.

A 2 line email... Really its not that difficult, probably took you longer to type your reply on here

Grumps

Well I’ve given up trying to renew. I will have a refund for last years. It’s **** poor that a premier league club can make it so difficult to do something so simple Why not just email them as they've suggested and they'll honour your early bird price if you do it by 4pm Friday, I realise it would ...

Grumps

This is a large part of some people's objections. I am a customer. Why should I have to set up my own internet account, and then set it up again because family has been wiped off, and then set it up again because they are changing the system, ad infinitum? Sainsbury's don't make me do that. With Sa...

Grumps

Kenny Dalglish hoping Liverpool do the right thing....

Grumps

Are they saying the world fan reaction or the 300 that turned up tonight. I don’t think they would admit it was Boris, not good PR. Much better to say they listened to the fans. Being a cynic. Agree..... They don't care about the fans.... Legal threats from sky, prem league, sponsors etc government...

Grumps

The address for dpo (data protection officer) will probably point to an external 3rd party consultant company, rather the club employ someone specifically. I did wonder if they employed contractors as and when needed, but if they are employing the correct ones they should get things right, certainl...

Grumps

Data protection is not the easiest subject to understand. Most large organisations employ data protection officers to deal with the issues, and they are constantly having to update policies and procedures. I don't know if the club employ such a person. I've just had a look on the website... The clu...

Grumps

'Some people think they just did it to be awkward' - Don't know who you think thought that but certainly not me! So to comply with GDPR they destroyed the data that was there, for it to then be replaced by people with exactly the same data and entered in exactly the same way as it was entered previ...

Grumps

The only good thing I see from this episode is that the club took their obligations to meeting legal requirements so seriously that they destroyed all the data. that doesn't help you in your tiresome exercise (my deepest sympathies there), or put the clubs legal understanding/verification process i...

Grumps

Unique position! :lol: The examples in your 2nd paragraph are just not the same, as in the examples which you quote I would know my details, so it would be very simple for me to just re-enter them Anyway, lets just agree to disagree. Unique in having 140 peoples details to deal with is what I meant...

Grumps

Leisure wrote: ↑
Tue Apr 20, 2021 2:59 pm
And then reverted it back to exactly the same system for adding people as it was before!

Perhaps someone misunderstood some new rules around data protection? A genuine mistake? Which was rectified.
If you only had, say, 5 friends and family, would you be as annoyed?

Grumps

ClaretTony wrote: ↑
Tue Apr 20, 2021 2:31 pm
Nothing grates more than the I'm alright Jack attitude that you have for those and most people you know.

Most people I know?

Grumps

Pete, I get your frustration but I suspect that the issue (I think it was previously mentioned, possibly by yourself or CT) was pertaining to GDPR and as someone who administers IT systems myself, I know that we had scenarios where we were clearly instructed to destroy data because it didn't meet t...

Grumps

Family, friends, fellow supporters. Does it matter. There was absolutely no reason that advance notice couldn't have been given but if you don't want to accept that, then fine. No reason whatsoever.... But taking away your unique position, what was the point? Do you ever go on a website, or app and...

Grumps

So just how many was the expected level? And surely if the system was never put together with 140 entries in mind, there would have been a set maximum level. As I've previously stated, there was an inconvenience in having to contact practicality all those people to get their details again, which co...

Grumps

Zlatan wrote: ↑
Tue Apr 20, 2021 1:59 pm
Pep is a puppet, and he can jog the f#ck on

He's been more outspoken than any other manager

City have cut his press conference off before all questions had been asked

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