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Leisure

BleedingClaret wrote: ↑
Fri Apr 23, 2021 9:38 pm
With the £5 across the board Accy Clarets coach price to any venue all is good, oh I dreamt that didn’t I

Yeap, you did!

Leisure

daveisaclaret wrote: ↑
Fri Apr 23, 2021 9:16 pm
Thanks for doing this, Leisure. Really good of you.

Thanks but I'm only doing this on behalf of the Burnley FC Supporters Groups and we feel that it's in the best interests of both fans and the club.

Leisure

Darren - the latest response - 'Its progressing and nearly at the stage where we can be given a date by the developers'.

Leisure

MrTopTier wrote: ↑
Fri Apr 23, 2021 7:39 pm
£30 is fine, something the PL has got right for the fans.

Agree but unfortunately clubs then take advantage of there being no set limit for concessions and charge well over the odds for this category eg West Ham for one charging £25 for children.

Leisure

It's great to be receiving so many comments and I'll be summarising these into an email to the club on Sunday, so please keep them coming.

Leisure

Barlickclaret wrote: ↑
Fri Apr 23, 2021 7:12 pm
Maybe ticket swaps could be introduced.

Yeah, I'm sure that our ticketing system could cope with that!

Leisure

I'm fairly comfortable with the £30 max but I certainly don't agree with teams like West Ham then charging £25 for concessions and children. That's well out of order.

Leisure

I think that we'll be in either the 2nd or 3rd year of the latest 3 year deal for £30 max away tickets. I'm sure that Tony will be able to either confirm or correct this. With regard to clubs enforcing seating to help those who find it difficult to stand. I'm aware of at least 1 club who arrange wit...

Leisure

As a supporter group, we demand further investment in the squad. Prices, for the vast majority have been frozen for 7 years. They can't, and imo shouldn't, stay frozen any longer - the tickets are around 40% undervalued. Unfortunately, further investment requires further income, and ticket revenue ...

Leisure

The club has sent this response to a supporter who asked for Phase 2 prices to be frozen and the Burnley FC Supporters Groups would like to hear your views before we contact the club - Although we thoroughly appreciate your support, unfortunately as all the communication stated at the time, and what...

Leisure

Further update on Phase 1 Renewals. The Ticket Office will now be open from 10am to 3pm tomorrow (Saturday) but if you haven't yet managed to renew and can't get down tomorrow, at least email them with your details and that will register your intention to renew and guarantee you the Early Bird price.

Leisure

Further update on Phase 1 Renewals. The Ticket Office will now be open from 10am to 3pm tomorrow (Saturday) but if you haven't yet managed to renew and can't get down tomorrow, at least email them with your details and that will register your intention to renew and guarantee you the Early Bird price.

Leisure

Just to reiterate, if you're still struggling to renew make sure that you email the club before 4pm to guarantee that you'll still get the EarlyBird price - ticketoffice@burnleyfc.com

Leisure

Still awaiting a response. I'll chase them again.

Leisure

Burnley Ace wrote: ↑
Fri Apr 23, 2021 10:23 am
I tried to renew online yesterday but got a message saying (I think) that I couldn’t because I’d already purchased it. Has it been done automatically?

Suggest that you Email the ticket office - Ticketoffice@burnleyfc.com

Leisure

For anyone still struggling to renew. This is an extract from information released by the club yesterday - We apologize for the inconvenience and added stress. We would like to reassure any eligible supporters (those eligible in phase 1) and who miss the deadline on Friday 23rd April or have contact...

Leisure

This is an extract from information released by the club yesterday - We apologize for the inconvenience and added stress. We would like to reassure any eligible supporters (those eligible in phase 1) and who miss the deadline on Friday 23rd April or have contacted the Club to indicate they wish to r...

Leisure

They need to have started the process of renewing, though. I suspect they would need at least to send an email to the ticket office to ask what to do next. I don't think that paying for it in full counts in any way towards the "process of renewing". Good point. I'll check. I've emailed the club to ...

Leisure

Why not just email them as they've suggested and they'll honour your early bird price if you do it by 4pm Friday, I realise it would stop you having a rant, but if you really want to renew I'd be doing that. Doesn't have to be done by Friday now. From the club - We would like to reassure any eligib...

Leisure

Thanks Leisure, as above, I’ve always bought 2 tickets in MY name, as it’s a way of inviting a friend to a match and them being able to sit next to me. I’ve never had the need for friends and family, as it’s never been a problem before. I did try and put my name in that section, with the other tick...

Leisure

You are right, people shouldn’t have to jump through hoops. My old friend at 82 who has never used the internet finally got a letter to explain things to him. It told him he had to have an email address. Someone who has had a season ticket for 74 successive seasons and they treat him like this. Ton...

Leisure

I’ve renewed on account. I think that should be it, but I keep seeing things I don’t understand about linking accounts? Any ideas please? Am I missing something. Log into your account and then click on your name. That should take you to your Profile page and on there you'll see Linked Accounts, cli...

Leisure

To save me reading all the posts on this subject, looking for a possible answer, can someone explain my problem renewing my tickets. For years I've bought an Adult and a Pensioner season ticket, in my name, using 1 e mail address. Ive always paid up front for them. I've received the Club e mail and...

Leisure

Season Ticket Renewals Update April 22, 2021 More information as we approach Phase 1 season ticket deadline Firstly, a big thank you to everyone in Phase 1 that has already renewed and who are currently in process of renewing. We fully understand and appreciate that the renewal process and the proce...

Leisure

I don’t know if there’s a solution already posted, there’s 21 pages to Wade through but... I have created a new account for myself and for the Mrs, I have also linked in my season tickets of old to these new accounts but when I come to pay it is not showing that I have already paid in advance for t...

Leisure

85 for 4. Croft just gone for 2.

Leisure

Eyres_11 wrote: ↑
Thu Apr 22, 2021 11:21 am
Went to link my Clarets+ account with my Clarets Number today and it just says it hasn't been recognised, tried to reset my password link and nothing sent. Hardly surprising, should be a lot easier.

Try emailing the Supporters Liaison Officer - slo@burnleyfc.com

Leisure

Just a reminder that there are only 2 days left for Phase 1 renewals (last day is Friday 23rd).

Leisure

bobinho wrote: ↑
Wed Apr 21, 2021 7:38 pm
Absolute garbage...

When you have Irish TV as good as Father Ted, Derry Girls and Young Offenders, to be served this dross along with Mrs Brown is a crying shame.

Father Ted = absolute quality.

Leisure

Claretforever wrote: ↑
Wed Apr 21, 2021 7:36 pm
Building Britain’s canals.

Excellent programme. Well worth getting on catchup.

Leisure

joey13 wrote: ↑
Wed Apr 21, 2021 5:50 pm
Something I can only dream about

Leisure

Does anyone have any indication of what prices will be for phase 2 & 3? Hopefully they’ll be officially released soon as it’s only 4 weeks to the deadline of phase 2 renewals They could be waiting to see just how many of the existing 9000 season ticket holders actually renew (with no price increase...

Leisure

The error messages within the system have always been bobbins You get the same when trying to purchase multiple tickets during priority periods. Doesn’t tell you who it is our how many points they have I have previously pointed out to the club that when you apply for a ticket for an away game and t...

Leisure

That's fair enough Leisure but they've let the system be released which seems foolish when it negatively affects their revenue and their relationship with the fans Agree to a certain extent but I would think that whoever is in-charge of the installation of the new system would have assured them tha...

Leisure

I've always found the Ticket Office staff to be outstanding. Although I think they're up against it at present. Wanted to renew 3 Season Tickets, managed 2 of them and the third gets an error message - Customer XXXXXX cannot purchase Season Ticket 2021-2022 as customer already has Not Eligible - Wh...

Leisure

I need to join the queue of angry men at the ticket office today as my online account won’t work......does anyone know what the queue/waiting time was like yesterday? It would be hugely unfair to get angry with the TO staff, as most, if not all, of the problems which fans have faced are not their f...

Leisure

Devils_Advocate wrote: ↑
Tue Apr 20, 2021 7:38 pm
Way its panned out makes you wonder if Mr Pace made his statement once he saw the tide was turning and that he was going to be on the winning side of the argument

And why would you wonder that?

Leisure

Unfortunetly that might be the only way they could be compliant. If they collected the data without the correct caveats in place, that could simply be wording in the terms and conditions, they could be prosecuted. So they have to destroy that data, update the T&C's and then they can be compliant us...

Leisure

Data protection is not the easiest subject to understand. Most large organisations employ data protection officers to deal with the issues, and they are constantly having to update policies and procedures. I don't know if the club employ such a person, or what experience they have. Someone obviousl...

Leisure

Grumps wrote: ↑
Tue Apr 20, 2021 3:03 pm
Perhaps someone misunderstood some new rules around data protection? A genuine mistake? Which was rectified.
If you only had, say, 5 friends and family, would you be as annoyed?

Probably but it was not just for me that I was voicing my comments.

Leisure

No reason whatsoever.... But taking away your unique position, what was the point? Do you ever go on a website, or app and find out you have to re enter your details, because of an update? Or legal requirement, Do you kick off about that, or just accept that these things are required from time to t...

Leisure

Grumps wrote: ↑
Tue Apr 20, 2021 2:28 pm
The club themselves said it was data protection issues in their release on 14th December 2020

And then reverted it back to exactly the same system for adding people as it was before!

Leisure

Finished 1 - 1. Great result.

Leisure

Most people I know have single figure numbers The clues in the name really, and the purpose for using it, so that those people you go to the games with can sit together or buy tickets for each other... Not many go to the game with 140 friends... I doubt all yours are family and friends, just people...

Leisure

Losing 1 nil after 53 mins.

Leisure

I never said there were limits, but if you think the system was set up in the expectation that people would have 140 friends and family then you are probably in a majority of 1. Iam sure some were unhappy, my question is why? Had it been a normal season, and they removed them just before tickets fo...

Leisure

So who are these fans it concerned? Somebody with 140 friends and family? Who if we're being honest the system wasn't really set up for in the first place. Please can you direct me to where the club state what the F and F can and can't be used for eg limits on entries. Also, for your information it...

Leisure

SouthLondonexile wrote: ↑
Tue Apr 20, 2021 10:51 am
I just wish renew a season ticket for me alone.

Ok, I that when you said that you wanted to buy another ST, you meant in addition to yours. You could try emailing the Supporters Liaison Officer with the issue - slo@burnleyfc.com

Leisure

Grumps wrote: ↑
Tue Apr 20, 2021 10:24 am
It's like flogging a dead horse at times...

It certainly is!

Leisure

I’m still waiting for reply to my email. I have paid for this years season ticket by direct debit. I have tried to sign on as directed to buy another season ticket but I have been rejected each time by the system. Please tell me I am not alone. This is not the way to treat loyal fans! Not sure why ...

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