Burnley v Sunderland – Cup Ticket Information

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Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Tue Jan 10, 2017 10:33 am

All the details now at link

Prices, sale date and when season ticket holders can claim their own seats

http://www.uptheclarets.com/201617-burn ... nformation

NL Claret
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Re: Burnley v Sunderland – Cup Ticket Information

Post by NL Claret » Tue Jan 10, 2017 10:49 am

Gone to purchase online, said it was £40 for a ticket. Deleted from basket and tried again, it is now SOLD OUT!!!!!

I'm totally disillusioned with the FAC (not the club's fault I may add) and it won't take much for me to not bother with the replay.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Walton » Tue Jan 10, 2017 10:53 am

NL Claret wrote:Gone to purchase online, said it was £40 for a ticket. Deleted from basket and tried again, it is now SOLD OUT!!!!!

I'm totally disillusioned with the FAC (not the club's fault I may add) and it won't take much for me to not bother with the replay.
Tickets don't go on sale until 11am
This user liked this post: evensteadiereddie

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Tue Jan 10, 2017 11:02 am

The game was probably being set up in the online system and will default initially to the standard league prices. I logged in and found my own seat pre-allocated at £40 but it is now showing at £10 which is correct.

Now, past 11, tickets are on sale.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by titsoutforthelads » Tue Jan 10, 2017 11:20 am

Still shows the number to ring as 0871 number.
Why is it taking so long to change this premiim rate number

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Ashingtonclaret46 » Tue Jan 10, 2017 11:23 am

Went online just after 11 o'clock and all is done and dusted, just hope that the weather stays OK over the weekend and into next week.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Quickenthetempo » Tue Jan 10, 2017 11:24 am

titsoutforthelads wrote:Still shows the number to ring as 0871 number.
Why is it taking so long to change this premiim rate number
Because it's a good cash earner.

I'm quite surprised Burnley fans are allowed in the CF stand to be honest, the cost of stewarding it will be higher than other stands and I thought they might try and get Sunderland to sell it out. Away ties seem to have more appeal than home ties in the early round FA Cup.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 11:29 am

It will allow me to purchase my seat but can't see how I buy tickets through my Friends and Family for others? Any help?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Sheedyclaret » Tue Jan 10, 2017 11:45 am

I have the same problem only allowing me to buy mine and not my sons seat to?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 11:52 am

Can't see that there's a means of ordering more than 1 ticket???

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Re: Burnley v Sunderland – Cup Ticket Information

Post by smudge » Tue Jan 10, 2017 11:52 am

Same problem

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Re: Burnley v Sunderland – Cup Ticket Information

Post by tybfc » Tue Jan 10, 2017 12:01 pm

Leisure wrote:Can't see that there's a means of ordering more than 1 ticket???

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Re: Burnley v Sunderland – Cup Ticket Information

Post by tybfc » Tue Jan 10, 2017 12:01 pm

Leisure wrote:Can't see that there's a means of ordering more than 1 ticket???
Peter - Just go back in and quote their clarets number(s) and it will let you order but the system isn't working correctly.

You need to order one at a time.

I have tried to tell the ticket office but the guy didn't understand.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 12:06 pm

tybfc wrote:Peter - Just go back in and quote their clarets number(s) and it will let you order but the system isn't working correctly.

You need to order one at a time.

I have tried to tell the ticket office but the guy didn't understand.
Tony - Cheers but doing it that way I've have to do 20 separate transactions! :oops: :oops: :oops: :oops:

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Sheedyclaret » Tue Jan 10, 2017 12:17 pm

Looks like a trip to the ticket office

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Re: Burnley v Sunderland – Cup Ticket Information

Post by tybfc » Tue Jan 10, 2017 12:38 pm

Leisure wrote:Tony - Cheers but doing it that way I've have to do 20 separate transactions! :oops: :oops: :oops: :oops:
That's what I tried to explain but I gave up as I am not old or grumpy.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by wilks_bfc » Tue Jan 10, 2017 12:40 pm

Are they sending tickets out for the game or will our cards be activated for it?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by tybfc » Tue Jan 10, 2017 12:44 pm

Tickets only

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 12:47 pm

tybfc wrote:That's what I tried to explain but I gave up as I am not old or grumpy.
But you will be eventually! :lol: :lol: :lol: :lol:

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Den_Perry » Tue Jan 10, 2017 1:09 pm

Not working for me.....ordered mine online but then when I try to order the ones for the kids I can pick their Clarets number at checkout but it does not seem to allocate their proper seat, just a random free one?

Am I missing something?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Tue Jan 10, 2017 1:09 pm

titsoutforthelads wrote:Still shows the number to ring as 0871 number.
Why is it taking so long to change this premiim rate number
It isn't as simple as just switching the number apparently. I can tell you that David Baldwin is as frustrated as anyone that it is taking so long.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Tue Jan 10, 2017 1:15 pm

Quickenthetempo wrote:I'm quite surprised Burnley fans are allowed in the CF stand to be honest, the cost of stewarding it will be higher than other stands and I thought they might try and get Sunderland to sell it out. Away ties seem to have more appeal than home ties in the early round FA Cup.

Just the opposite, Burnley were hoping Sunderland wouldn't push for their full allocation so we could keep our season ticket holders in their preferred stands.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Barry_Chuckle » Tue Jan 10, 2017 1:16 pm

"It isn't as simple as just switching the number apparently"

I'd have thought it's as simple as unplugging one port and replacing it with another at the exchange.

BT switched my number in 30 minutes when I moved house last year :?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 1:23 pm

Anyone had any success yet trying to buy tickets through their Friends and Family???

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Tue Jan 10, 2017 1:26 pm

Barry_Chuckle wrote:"It isn't as simple as just switching the number apparently"

I'd have thought it's as simple as unplugging one port and replacing it with another at the exchange.

BT switched my number in 30 minutes when I moved house last year :?
I'm afraid you thought wrong - there are connections to Ticketzone and their requirements to be considered etc. It is not anything like as simple as switching a domestic phone. I brought it up at a meeting just before Christmas and David Baldwin was chasing it up, as exasperated as anyone else, but it really is not that simple as we've learned. I can assure you it is something he wants done as smoothly and as quickly as possible.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Den_Perry » Tue Jan 10, 2017 1:28 pm

Nope. why is it still so difficult to purchase Burnley tickets online. I'd understand if online tickets was a "new thing" but they've had long enough to get it right especially now that we've got season cards in place.... :x

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Tue Jan 10, 2017 4:28 pm

For information, I've contacted the club about the Friends and Famity issue and they've responded -' We’ve been made aware of the issue regarding friends and family this morning from another fan. We have sent this issue to Talent (our Ticket system providers) to come up with a solution. We are aware of the problem as mentioned and we’re on with them today to try and sort a solution for us. At the end of the day that’s why the Friends and Family option is there and it should work for this'.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Bordeauxclaret » Tue Jan 10, 2017 5:00 pm

We really are League Two standard at some things off the pitch aren't we.

Thank goodness for Sean Dyche.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by jrgbfc » Tue Jan 10, 2017 5:15 pm

Really hard to understand the clubs logic with certain decisions. We refuse to take full allocation of tickets for certain away games in case we have to pay for a few hundred unsold, but then open every area of the ground next week when it probably won't even be half full.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by wilks_bfc » Tue Jan 10, 2017 5:15 pm

I thought one of the benefits of having the season card was that games would be added to it?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Thejkr » Tue Jan 10, 2017 6:30 pm

I know a bit late now but will David Baldwin reimburse me for the £60 in calls it cost me getting play offwe tickets in 2009 ringing the premium line number. Rather than being engaged it went to brief message telling me they were busy and to ring back on the number I had just rung. Might as well have got an engaged tone. Cost me something like 20p every time. I Had no option but to keep ringing.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Rosehill Claret » Tue Jan 10, 2017 6:31 pm

wilks_bfc wrote:I thought one of the benefits of having the season card was that games would be added to it?
I thought it was too - especially as all parts of the ground are open. It meant I had to visit the ticket office in my lunch break today.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by MACCA » Tue Jan 10, 2017 6:36 pm

Bordeauxclaret wrote:We really are League Two standard at some things off the pitch aren't we.

Thank goodness for Sean Dyche.
That high, very generous of you.
wilks_bfc wrote:I thought one of the benefits of having the season card was that games would be added to it?
That's just what they told you to make you beleive it's a great idea, it's called hoodwinked I think.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by titsoutforthelads » Tue Jan 10, 2017 6:51 pm

I know where you are coming from Thejkr.
Cost our family a lot too.
Its a disgrace that number is still in use.

Just out of interest is anyone from this board on the ticketing working party which was mentionec on the main board a couple of months ago.

Are you a representative on this working party Tony ?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Rileybobs » Tue Jan 10, 2017 7:02 pm

Genuine question, why would people rather use the ticket hotline rather than the website?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Thejkr » Tue Jan 10, 2017 7:02 pm

[quote="titsoutforthelads"]I know where you are coming from Thejkr.
Cost our family a lot too.
Its a disgrace that number is still in use.


I had forgotten how long it has been in use. Would be interesting to see how much they made on it at the time and since.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by dushanbe » Tue Jan 10, 2017 7:29 pm

Rileybobs wrote:Genuine question, why would people rather use the ticket hotline rather than the website?
I don't know about the ticket hotline, but I've just spent 10 minutes working out how to order my reserved seat plus my pals for the replay and I've given up, so will have to call into the office tomorrow.

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Online Ticket purchase - Sunderland replay

Post by Jase_H » Tue Jan 10, 2017 8:12 pm

Any experts on the user-unfriendly site which sells our tickets?

I'm a S/T holder and was just going in to purchase my own seat and get my Dad's for him on friends and family for the Sunderland replay. I think on reflection mine had been pre-populated in my basket without me having to do anything, but it wasn't clear how to add my Dad's ticket.

After messing about not knowing what I was doing I've ended up with an empty basket and no apparent way to even retrieve my own ticket as the site only leads me to the non S/T ones on general sale.

Anyone know if I can get round this and get mine and my Dad's S/T seats back in to the basket, or is it just a case that I'm going to have to ring the ticket office tomorrow and do a phone purchase? I presume I can also order Friends and Family tickets over the phone?

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Re: Online Ticket purchase - Sunderland replay

Post by D8BFC » Tue Jan 10, 2017 9:44 pm

I've had the same problem so messaged the club on twitter... they are going to look into it tomorrow...

Hopefully they'll get it sorted some point in the morning otherwise it will be 30 mins on the phone waiting :(

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Re: Online Ticket purchase - Sunderland replay

Post by wilks_bfc » Tue Jan 10, 2017 10:48 pm

Tweets from the club around 10:30pm
Attachments
IMG_3840.PNG
IMG_3840.PNG (348.55 KiB) Viewed 4473 times

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Re: Burnley v Sunderland – Cup Ticket Information

Post by tybfc » Tue Jan 10, 2017 11:41 pm

dushanbe wrote:I don't know about the ticket hotline, but I've just spent 10 minutes working out how to order my reserved seat plus my pals for the replay and I've given up, so will have to call into the office tomorrow.
Andy - it doesn't work and I flagged it up to the ticket office at 9.30am today.

You need to go into each clarets number separately which is a pain when you are ordering a few but they haven't fixed it all day.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by aggi » Tue Jan 10, 2017 11:53 pm

Given the club can internally transfer you to the ticket hotline without you being charged they could probably run a non-charging line in parallel, although they may have to bear the cost.

I imagine Ticketzone are sharing in the revenue from that premium line and a major issue is negotiating a new deal with them given a loss of revenue in that area.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Leisure » Wed Jan 11, 2017 10:13 am

Help required! I've purchased my ticket but how can I now purchase for others who are linked through my Friends and Family?

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Wed Jan 11, 2017 10:42 am

Leisure wrote:Help required! I've purchased my ticket but how can I now purchase for others who are linked through my Friends and Family?
You can't. The club have already confirmed there is a problem that is now in the hands of the company who run the ticketing system. The club have apologised for it but it is the third party who have to deal with it.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by beddie » Wed Jan 11, 2017 11:00 am

Its a mess. Rang for two seats (season tickets holders) for some reason they have a problem. After waiting some time they then ask me to ring option 2 and explain the problem to them. I have to listen to the sales pitch of the Holiday Inn over and over, after 7 minutes I was still at number 4 (same number when I first rang) in the queue. I tried logging in to the on line sales but it keeps coming up with the whole stadium seating plan and thus not allowing me to order my specific seats. I have emailed them to ring me so just waiting.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by ClaretTony » Wed Jan 11, 2017 11:12 am

beddie wrote:Its a mess. Rang for two seats (season tickets holders) for some reason they have a problem. After waiting some time they then ask me to ring option 2 and explain the problem to them. I have to listen to the sales pitch of the Holiday Inn over and over, after 7 minutes I was still at number 4 (same number when I first rang) in the queue. I tried logging in to the on line sales but it keeps coming up with the whole stadium seating plan and thus not allowing me to order my specific seats. I have emailed them to ring me so just waiting.
You can order your own seat online - you just can't order for others because of the problem which the club have acknowledged.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by dushanbe » Wed Jan 11, 2017 11:16 am

I can't even order my own online. As someone else pointed out on another thread, the ticket was pre-populated in my basket but in messing about trying to add my mates seat too, I managed to remove it and now can't put it back in the basket.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by beddie » Wed Jan 11, 2017 11:41 am

CT. The problem is that my seat number has been locked and apparently its locked under my sons name, his seat number (next to mine) is also locked in his name. They don't know how its happened and are unable to sort it. Its not allowing me to order on line either. I can only think the answer is to get my wife to drive over with our season tickets books and hope they can issue us with the seats that way.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by dsr » Wed Jan 11, 2017 12:59 pm

jrgbfc wrote:Really hard to understand the clubs logic with certain decisions. We refuse to take full allocation of tickets for certain away games in case we have to pay for a few hundred unsold, but then open every area of the ground next week when it probably won't even be half full.
If the Cricket Field Stand was closed to Burnley fans, and the rest of the ground half full, we'd have a very quiet ground indeed IMO.

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Re: Burnley v Sunderland – Cup Ticket Information

Post by Quickenthetempo » Wed Jan 11, 2017 1:02 pm

ClaretTony wrote:Just the opposite, Burnley were hoping Sunderland wouldn't push for their full allocation so we could keep our season ticket holders in their preferred stands.
At least it will show us which stand has the most loyal season ticket holders. I reckon the Bob Lord especially taking advantage of the £5 OAP tickets.

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