Season ticket renewal

Turfiteclaret · Post by **Turfiteclaret** » Fri Jan 20, 2017 4:35 pm

After a week trying and the club not answering email can anyone advise when tickets can be renewed online? Just get yellow bar saying ticket sales suspended. Tyanks in advance.

claretdj · Post by **claretdj** » Fri Jan 20, 2017 4:41 pm

You have got until the end of March, so don't worry about it..

Turfiteclaret · Post by **Turfiteclaret** » Fri Jan 20, 2017 4:41 pm

How do you know how long I have got?

claretdj · Post by **claretdj** » Fri Jan 20, 2017 4:47 pm

That's when the early bird finishes I meant.. utc

Murger · Post by **Murger** » Fri Jan 20, 2017 5:45 pm

I accidentally selected JHU instead of lower when filling out my application. Will I just be able to go into the ticket office to sort it?

beddie · Post by **beddie** » Fri Jan 20, 2017 6:14 pm

Murger, I think that's the best way to sort it by going into the ticket office in person. You can then see for yourself it's been done as you intended.

Nah · Post by **Nah** » Fri Jan 20, 2017 6:25 pm

Turfiteclaret wrote:After a week trying and the club not answering email can anyone advise when tickets can be renewed online? Just get yellow bar saying ticket sales suspended. Tyanks in advance.

Same here. Looked to renew my season ticket online but it is not showing in my account.

ClaretTony · Post by **ClaretTony** » Fri Jan 20, 2017 6:29 pm

Nah wrote:Same here. Looked to renew my season ticket online but it is not showing in my account.

Should be, are you using the correct number to login (i.e. the one on your season card)? I'd wait for a quiet time and ask at the ticket office because the season ticket info should be there unless you are on direct debit.

Nah · Post by **Nah** » Fri Jan 20, 2017 7:19 pm

Yes it's my account. My seat is reserved and ready to purchase for the Bristol city game but not the season ticket. It's not on a direct debit. There's no rush, I'll do it the old fashioned way at the ticket office next game.

Steve-Harpers-perm · Post by **Steve-Harpers-perm** » Fri Jan 20, 2017 7:31 pm

Pretty sure I read a tweet by the club saying there was a problem with online season ticket renewals which they were trying to resolve.

Turfiteclaret · Post by **Turfiteclaret** » Sat Jan 21, 2017 8:13 am

Thanks for replies. I have same issue as Nah. Fingers crossed sorted soon by club.

ClaretTony · Post by **ClaretTony** » Sat Jan 21, 2017 8:15 am

I've just taken a look and there does seem to be a problem with online renewals that I hadn't seen when I posted yesterday. I'm down there on Tuesday, I'll ask about it if not resolved.

Sidney1st · Post by **Sidney1st** » Sat Jan 21, 2017 8:40 am

Steve-Harpers-perm wrote:Pretty sure I read a tweet by the club saying there was a problem with online season ticket renewals which they were trying to resolve.

Yes there was a tweet because I asked them on twitter when I was massively annoyed on Tuesday night.

tybfc · Post by **tybfc** » Sat Jan 21, 2017 9:32 am

Does the club employ or sub contract anybody who has a clue about computers / uploading tickets onto their season ticket cards etc?

It seems pretty unreal that we are a Premier League club and we cannot renew our season tickets online.

Rickers Twickers · Post by **Rickers Twickers** » Sat Jan 21, 2017 10:53 am

I agree - more frustrating than annoying but must be easy to sort out for someone who knows what they are doing.

bartons baggage · Post by **bartons baggage** » Sat Jan 21, 2017 11:21 am

tybfc wrote:Does the club employ or sub contract anybody who has a clue about computers / uploading tickets onto their season ticket cards etc?

It seems pretty unreal that we are a Premier League club and we cannot renew our season tickets online.

We are a club playing in the premier league.
When we stay up, we can then say we're a premier league club.

Turfiteclaret · Post by **Turfiteclaret** » Wed Jan 25, 2017 2:46 pm

Still unable to renew online. Did anyone get any info on when they will "switch" this on?

ClaretTony · Post by **ClaretTony** » Wed Jan 25, 2017 2:57 pm

Turfiteclaret wrote:Still unable to renew online. Did anyone get any info on when they will "switch" this on?

Software supplier dealing with it

Turfiteclaret · Post by **Turfiteclaret** » Wed Jan 25, 2017 3:13 pm

Appreciate quick reply, thanks. Glad someone is onto it.

Sidney1st · Post by **Sidney1st** » Wed Jan 25, 2017 3:14 pm

Turfiteclaret wrote:Still unable to renew online. Did anyone get any info on when they will "switch" this on?

I emailed the club, got a very quick response, a phone call from the ticket office as promised and got mine all sorted.
That was last week.

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