Refunds

[MACCA]

I might have that wrong - it could be five years but there have been no increases.

Why do you want to keep knocking the club? I just don't understand it.

Not knocking them, simply giving my opinion, one several others agree with.
I could say , why do you want to keep defending the indefensible?

Didn't even go on myself, simply offered an opinion, that in my years following the club, they have been tight fisted, and I think up to 75% of people would agree with that.

We certainly aren't known for being fan friendly, like some clubs.

[cricketfieldclarets]

Not knocking them, simply giving my opinion, one several others agree with.
I could say , why do you want to keep defending the indefensible?

Didn't even go on myself, simply offered an opinion, that in my years following the club, they have been tight fisted, and I think up to 75% of people would agree with that.

We certainly aren't known for being fan friendly, like some clubs.

There was a huge interest in getting the cricket field back. The club listened and did it.
There was similar interest in removing the retainer. The club listened and did it.

There is massive ways they could improve. But they do seem to be progressing in fan engagement and suchlike.

[Leisure]

'There is massive ways they could improve. But they do seem to be progressing in fan engagement and suchlike'

If only they'd reduce the price of a twix!

[Goalposts]

I cant believe this thread has got to two pages long...

[Walton]

£33 + 121% = £72.93

You're not great at maths are you Dom?

100% of £33 is £33
121% of £33 is £39.93

No wonder you're always on the wrong side of arguments.

[fidelcastro]

Not knocking them, simply giving my opinion, one several others agree with.
I could say , why do you want to keep defending the indefensible?

Didn't even go on myself, simply offered an opinion, that in my years following the club, they have been tight fisted, and I think up to 75% of people would agree with that.

We certainly aren't known for being fan friendly, like some clubs.

75 per cent?

Yeah right!

[fidelcastro]

I might have that wrong - it could be five years but there have been no increases.

Why do you want to keep knocking the club? I just don't understand it.

Because he's a kn0b.

[claretdom]

You're not great at maths are you Dom?

100% of £33 is £33
121% of £33 is £39.93

No wonder you're always on the wrong side of arguments.

Who cares what you think now runalong and call people on twitter you bellend

[PutTheWheelieBinsOut]

You're not great at maths are you Dom?

100% of £33 is £33
121% of £33 is £39.93

No wonder you're always on the wrong side of arguments.

33+121%= 72.93

what is it your trying to argue?

[Bacchus]

I'm surprised the club haven't made any offer of refund / free Twix / whatever for people who attended. The cost would be minimal within the context of the finances of a Premier League club.

The club invited Hannover (a club with a known hooligan problem) for a friendly. They then sold Burnley fans tickets in the same stand when there wasn't really any good reason to take that risk. Upon advance warning of possible trouble they didn't take a decision to relocate those fans. Those fans were then endangered, in many cases traumatised, and everybody only saw half of a match.

The club might not be obliged to offer anything (even an apology for their part in the event) but you'd have thought that the goodwill it would generate would make it a reasonable gesture.

[MACCA]

There was a huge interest in getting the cricket field back. The club listened and did it.
There was similar interest in removing the retainer. The club listened and did it.

There is massive ways they could improve. But they do seem to be progressing in fan engagement and suchlike.

They are getting better, but they only ever shock you for the wrong reasons.

They've only just stopped fleecing fans with the phone line, which seemed to take an age to sort.

Fanzone prices, seem to have been creeping up slowly too 50p on a pint.

Food deals etc, it's not just one thing it's lots.

This is all after 2 promotions and millions upon millions that has flooded the club, with us showing record profits in sucessive seasons.

What's the club's response? Keep pinching those pennies and squeezing every last drop out of the fans, which arr from what happens to be one of the most deprived areas in the country.

They can continue all they like, I just offer the opinion that they could do a lot better, and will probably be in the lower group of premier league teams that look after their fans.

[Quickenthetempo]

This thread wasn't designed for this type of argument.

[Squarepusher]

Refunds being offered: https://www.burnleyfootballclub.com/new ... andonment/" onclick="window.open(this.href);return false;

[ClaretTony]

Not knocking them, simply giving my opinion, one several others agree with.
I could say , why do you want to keep defending the indefensible?

Didn't even go on myself, simply offered an opinion, that in my years following the club, they have been tight fisted, and I think up to 75% of people would agree with that.

We certainly aren't known for being fan friendly, like some clubs.

Speak for yourself and no one else because you've posted absolute nonsense on this thread. You want to look at some facts before posting.

[Bacchus]

Credit where it's due - correct decision reached. Refunds / charitable donation.

[ClaretAL]

I think you have this 1 wrong Macca, £10 for what we got I think was fair, and for me people wanting a refund are being tight fisted if anything, you only need to look at other premier league prices not only for tickets but merchandise to understand the club is doing more than than they need to with the demographic understanding. plus there was a guy outside the Turf scamming people for their stubbs obviously with a refund in mind.

[MACCA]

I think you have this 1 wrong Macca, £10 for what we got I think was fair, and for me people wanting a refund are being tight fisted if anything, you only need to look at other premier league prices not only for tickets but merchandise to understand the club is doing more than than they need to with the demographic understanding. plus there was a guy outside the Turf scamming people for their stubbs obviously with a refund in mind.

Wrong about what?

[MACCA]

Possibly the most tight fisted club in the country, more chance if them demanding extra money from fans due to loss on confectionery sales.

You're a customer, once they have your money, they don't care about your feelings and/or experience.

Leave it, and use it as a life lesson for you and your kids.

My first post...

Which bit don't you agree with or think I've got wrong?

[IndigoLake]

Burnley to offer refund fans who attended abandoned Hannover friendly


http://www.lancashiretelegraph.co.uk/sp ... y/?ref=mac" onclick="window.open(this.href);return false;

http://www.uptheclarets.com/burnley-offer-ticket-refund" onclick="window.open(this.href);return false;

[Real ale 2]

Well done Burnley ..

[Walton]

Who cares what you think now runalong and call people on twitter you bellend

What a weird stalker you are

[Walton]

33+121%= 72.93

what is it your trying to argue?

But that's not the original maths which Dom was trying to pull apart. Upthebeehole was saying that the prices were 160% and 120% of what they were. That's correct.

[MACCA]

What a weird stalker you are

Strange that, because you're the 3rd person in a very short space if time that's said this.

Glad I'm not in Tw@ter or Fakebook

[WestMidsClaret]

I didn't word my post well. Yes it's 50% if called off in first half. I was trying to point out that the club are not obliged to offer anything once the game has reached half time.

What happened in the Port Vale game that got abandoned (was it at half time?) back in the early 90s? Did we just keep our tickets to get re-entry in to the rearranged match? I can't remember coz was only a young teenager!

[dsr]

What about Huddersfield?

I can't remember whether Huddersfield were the lowest category match 6 years ago. You were quite specific that you wanted to complain that Premier League prices for even the most expensive matches are more expensive than the very lowest category of Championship matches.

[martin_p]

When can we expect MACCA and co to post their apologies?

[Jimmymaccer]

Wish the club would make Hannover refund my flight from the Isle of Man and car hire from Liverpool and give me £100 for having got up at 5am to make the trip for the day!

[Quickenthetempo]

Getting back on topic and my lad is going to put his refund to either a ground tour or spend in the club shop.

It might not be a lot to some but it put a big smile on his face when I told him.

[MACCA]

Because he's a kn0b.

You trying to push my buttons?

[MACCA]

When can we expect MACCA and co to post their apologies?

Apologies for what exactly?

[Woodleyclaret]

Gap ClaretDom
I have contacted Hannover 96 're paying me all my costs of the trip up which included fuel accomadation and subsistence.
Got a reply from Christian the director of Communication. Who passed on my message.
Waiting on a reply from their board.

[cricketfieldclarets]

They are getting better, but they only ever shock you for the wrong reasons.

They've only just stopped fleecing fans with the phone line, which seemed to take an age to sort.

Fanzone prices, seem to have been creeping up slowly too 50p on a pint.

Food deals etc, it's not just one thing it's lots.

This is all after 2 promotions and millions upon millions that has flooded the club, with us showing record profits in sucessive seasons.

What's the club's response? Keep pinching those pennies and squeezing every last drop out of the fans, which arr from what happens to be one of the most deprived areas in the country.

They can continue all they like, I just offer the opinion that they could do a lot better, and will probably be in the lower group of premier league teams that look after their fans.

The prices in the ground are expensive. But just dont buy it. Last week I went the cinema and took my own stuff with me. This week I was running late and didnt have time so had to buy inside for my nephew and niece. Its the same at the turf. Nobody forces us to buy it.

The shirts have remained the same price for years - many clubs now cost 60 plus. Friend from Milan is coming over for Chelsea away on Saturday. I asked him to pick me an Inter shirt up. £70... for last seasons!

[MACCA]

I agree. I'm not strapped for cash, it just seems everything is being done on the thought "How much can we maximise it" all the time.
The right result happened today, which would not have without people speaking out.

Everyone is happy, a part from twix man

[PutTheWheelieBinsOut]

The prices in the ground are expensive. But just dont buy it. Last week I went the cinema and took my own stuff with me. This week I was running late and didnt have time so had to buy inside for my nephew and niece. Its the same at the turf. Nobody forces us to buy it.

The shirts have remained the same price for years - many clubs now cost 60 plus. Friend from Milan is coming over for Chelsea away on Saturday. I asked him to pick me an Inter shirt up. £70... for last seasons!

At the cinema, if the film had stopped half way through, do you think there would be any debate about refunding you the costs of your ticket?

A decent gesture by the club, but lets not get carried away.

[claretgimmer]

Hanover should cough up for any refunds as a goodwill gesture

[Jimscho]

I agree. I'm not strapped for cash, it just seems everything is being done on the thought "How much can we maximise it" all the time.
The right result happened today, which would not have without people speaking out.

Everyone is happy, a part from twix man

Oh yes the Board looked on up the Clarets and said oh Macca is moaning we had better give the fans there money back.Can you not just for once give the Club some credit for making the right decision.

[martin_p]

I agree. I'm not strapped for cash, it just seems everything is being done on the thought "How much can we maximise it" all the time.
The right result happened today, which would not have without people speaking out.

Everyone is happy, a part from twix man

Or maybe today was the first working day since the game and therefore the first chance to put arrangements in place. Didn't expect people to apologise for laying into the club, but claiming they've had something to do with some imagined turn around takes the biscuit!

[CrosspoolClarets]

Hats off to the club for the refund which I didn't expect them to do, and I also think the ticket pricing over recent years has been decent.

In (slight) defence of other posters, the one thing that continues to be my own pet hate is the pricing in the kiosks. Don't know about Twix but sourcing the naffest bottle of water that virtually collapses in your hand, and then pricing it way above normal retail price for bottled water, is both unacceptable and unforgivable - especially given our recent turnover and what little dent healthy bottled water must make in it. I advise on value for money for a living and that is the polar opposite of value.

So I get what posters are on about, but in this instance, they have done a decent thing offering a refund.

[Jimscho]

I go on to the matches with my son and 3 grandchildren.We take on drinks,chocolate bars,crisps etc.If you don't like the prices on the ground take your own.Its not compulsory to buy food and drink on the ground.Isnt the catering out-sourced on the ground?

[taio]

Hats off to the club for the refund which I didn't expect them to do, and I also think the ticket pricing over recent years has been decent.

In (slight) defence of other posters, the one thing that continues to be my own pet hate is the pricing in the kiosks. Don't know about Twix but sourcing the naffest bottle of water that virtually collapses in your hand, and then pricing it way above normal retail price for bottled water, is both unacceptable and unforgivable - especially given our recent turnover and what little dent healthy bottled water must make in it. I advise on value for money for a living and that is the polar opposite of value.

So I get what posters are on about, but in this instance, they have done a decent thing offering a refund.

Bottles of water are a quid that's all, and have been for ages. And I'd expect to pay that elsewhere.

[nonayclaret]

Ah yes. No refunds due then if simply applying the terms and conditions.

The second half starts after the half time interval (by definition). Therefore were we not still in the first half, if we weren't in the second. Is there a precedent in law on the definition of the first half?

[Cleveleys_claret]

Hats off to the club for the refund which I didn't expect them to do, and I also think the ticket pricing over recent years has been decent.

In (slight) defence of other posters, the one thing that continues to be my own pet hate is the pricing in the kiosks. Don't know about Twix but sourcing the naffest bottle of water that virtually collapses in your hand, and then pricing it way above normal retail price for bottled water, is both unacceptable and unforgivable - especially given our recent turnover and what little dent healthy bottled water must make in it. I advise on value for money for a living and that is the polar opposite of value.

So I get what posters are on about, but in this instance, they have done a decent thing offering a refund.

I dont agree with pricing but another way to look at it is this. Burnley football club is not just one business. There are many parts of this business which need to be profitable to keep bean counters happy. The tea lady and these kiosk staff are always first to be made redundant when clubs are in the poo. This pricing probably helps us to have more staff meaning people are served quicker.

Although an idea would be maybe a card which you get if you are a season ticket holder which gives you 20% off all kiosk purchases. Therefore rewarding the loyal fans and the ones that come every now and again pay full price

[MACCA]

Oh yes the Board looked on up the Clarets and said oh Macca is moaning we had better give the fans there money back.Can you not just for once give the Club some credit for making the right decision.

http://www.uptheclarets.com/messageboar ... =2&t=19089" onclick="window.open(this.href);return false;

oops

[MACCA]

Or maybe today was the first working day since the game and therefore the first chance to put arrangements in place. Didn't expect people to apologise for laying into the club, but claiming they've had something to do with some imagined turn around takes the biscuit!

Firstly the twix isn't actually a biscuit.

Secondly I find it very hard to believe that there is only me that thinks the club should have offered ( which they did ) a refund.
I haven't/didn't complain to the club as I wasn't even on, but I can bet you a penny to a pound quite a few did. Did you even read the OP then my initial response? No you didn't, because if you did, you would have realised I wasn't campaigning for a refund or anything like it, merely offering an opinion on what route I think the club would take ( as did pushpin and several others ).

Then when the club did make the morally correct call, I praised them on it ( link in the above post ), as it went against what I thought they would do, from past experiences.

But you keep reading bits of threads and coming up with random posts, it makes you look really good.

[claretdom]

What a weird stalker you are

Stalker ? Hardly my fault when the legend known as the bearded f**kwit has his comments passed around, good to see your time spent abusing women online has helped you now call males as well.

Does it make you feel bigger abusing women ?

[ExistentialWanderer]

I go on to the matches with my son and 3 grandchildren.We take on drinks,chocolate bars,crisps etc.If you don't like the prices on the ground take your own.Its not compulsory to buy food and drink on the ground.Isnt the catering out-sourced on the ground?

It has always been so for us too. Always packed a flask (don't think they're allowed now, or are they?) can of pop (ditto) a Mars bar or sandwiches and a pack of crisps. These days I don't bother and am quite happy with a half time pint but, yes, if you don't like the prices bring your own. They've always been expensive, even in the 80's they charged more than what you could get the same thing for from the paper shop that used to be right by the stadium.

[claretdom]

Oh yes the Board looked on up the Clarets and said oh Macca is moaning we had better give the fans there money back.Can you not just for once give the Club some credit for making the right decision.

If we got a refund for something everytime he moaned most the town would be retired by now.

[ClaretTony]

What happened in the Port Vale game that got abandoned (was it at half time?) back in the early 90s? Did we just keep our tickets to get re-entry in to the rearranged match? I can't remember coz was only a young teenager!

That's a good question. As a season ticket holder it wouldn't have affected me because we just used another slip out of the book. But, from memory, I think the club put some rules in place for abandonments after the farce of the Leicester match on NYD 2005 when we played under 20 minutes.

[martin_p]

Firstly the twix isn't actually a biscuit.

Secondly I find it very hard to believe that there is only me that thinks the club should have offered ( which they did ) a refund.
I haven't/didn't complain to the club as I wasn't even on, but I can bet you a penny to a pound quite a few did. Did you even read the OP then my initial response? No you didn't, because if you did, you would have realised I wasn't campaigning for a refund or anything like it, merely offering an opinion on what route I think the club would take ( as did pushpin and several others ).

Then when the club did make the morally correct call, I praised them on it ( link in the above post ), as it went against what I thought they would do, from past experiences.

But you keep reading bits of threads and coming up with random posts, it makes you look really good.

Trouble is, none of your 'opinions' are backed up by fact. Some of the cheapest season tickets in the Premier league, the club that in 2009 gave thousands of supporters free season tickets, one of the cheapest kits in Premier League. But no, the price of a Twix has gone up, the club is one of the most tight fisted in the country and continues to fleece fans! But despite the fact you got it very wrong on this issue and piled on the insults, no hint of any retraction of those demonstrably incorrect insults.

[Walton]

Stalker ? Hardly my fault when the legend known as the bearded f**kwit has his comments passed around, good to see your time spent abusing women online has helped you now call males as well.

Does it make you feel bigger abusing women ?

Haha so you're one of Karen Danczuk's fanboys are you? Not a single bit of that was abuse, unless you're a huge snowflake.

You weird sad get.