Online ticketing system

thatdberight · Post by **thatdberight** » Tue Nov 28, 2017 5:22 pm

What a crock it is. No more need to be said.

northeastclaret · Post by **northeastclaret** » Tue Nov 28, 2017 5:27 pm

Why , get all my tickets on there no problem. Just got United and Hudderstfield tickets

ClaretTony · Post by **ClaretTony** » Tue Nov 28, 2017 5:29 pm

Seems to be working perfectly from what I can see

kendalrobbo · Post by **kendalrobbo** » Tue Nov 28, 2017 5:32 pm

Just got tickets after a short wait in a queue, never had a problem and they always arrive the following day.

claretsforever · Post by **claretsforever** » Tue Nov 28, 2017 5:33 pm

worked fine for me just got all my tickets for man u away as well as Huddersfield away

PaintYorkClaretnBlue · Post by **PaintYorkClaretnBlue** » Tue Nov 28, 2017 5:34 pm

Never had a problem with online tickets

thatdberight · Post by **thatdberight** » Tue Nov 28, 2017 5:36 pm

Imagine going into Tesco and picking up some bread. Then you move on to the milk which is fully-stocked. "No!", says Mr. Tesco, "There's no milk."

"But there is!"

"Well there might be but our tills can't cope with two products at once and I've been programmed after a boozy Friday lunchtime so I blurt out incorrect and inappropriate messages."

"OK... I guess... I'll pay for them separately"

"No can do."

" So what? I buy the bread then come back here for the milk?"

"Don't get smart!"

"What then?!?"

"You'll have to leave the shop and come back in separately"

"Whatever..."

"Oh and you'll have to wait in a queue before re-entering what with our attention to the customer's need having brought such heavy footfall... Oh and you can ignore the signs that say this year's products aren't currenlty (sic) on sale even though they are. Thanks for coming!"

Spijed · Post by **Spijed** » Tue Nov 28, 2017 5:37 pm

Working fine. Just got Man U tickets without a problem.

ClaretTony · Post by **ClaretTony** » Tue Nov 28, 2017 5:39 pm

thatdberight wrote:Imagine going into Tesco and picking up some bread. Then you move on to the milk which is fully-stocked. "No!", says Mr. Tesco, "There's no milk."

"But there is!"

"Well there might be but our tills can't cope with two products at once and I've been programmed after a boozy Friday lunchtime so I blurt out incorrect and inappropriate messages."

"OK... I guess... I'll pay for them separately"

"No can do."

" So what? I buy the bread then come back here for the milk?"

"Don't get smart!"

"What then?!?"

"You'll have to leave the shop and come back in separately"

"Whatever..."

"Oh and you'll have to wait in a queue before re-entering what with our attention to the customer's need having brought such heavy footfall... Oh and you can ignore the signs that say this year's products aren't currenlty (sic) on sale even though they are. Thanks for coming!"

I think you need to educate yourself on how to use it, because you are so, so thatdbewrong.

thatdberight · Post by **thatdberight** » Tue Nov 28, 2017 5:41 pm

ClaretTony wrote:I think you need to educate yourself on how to use it, because you are so, so thatdbewrong.

It told me there were no Huddersfield tickets when I had Man U tickets in my basket. When I'd finalised the Man U order and paid, it asked me if I wanted more tickets. This then booted me out into the queue. Then there were Huddersfield tickets.

ClaretTony · Post by **ClaretTony** » Tue Nov 28, 2017 5:43 pm

thatdberight wrote:It told me there were no Huddersfield tickets when I had Man U tickets in my basket. When I'd finalised the Man U order and paid, it asked me if I wanted more tickets. This then booted me out into the queue. Then there were Huddersfield tickets.

It didn't tell you that, you thought that was the case. You can place tickets for one game into your basket, go and get the other and then pay in one transaction. I'm assuming that's what everyone else is doing.

Burt · Post by **Burt** » Tue Nov 28, 2017 5:44 pm

All worked fine for me

D8BFC · Post by **D8BFC** » Tue Nov 28, 2017 5:45 pm

People like a good moan dont they. Just wait til tomorrow when they've over sold them and some of you miss out

Rileybobs · Post by **Rileybobs** » Tue Nov 28, 2017 5:46 pm

Just got mine. Piece of cake.

wilks_bfc · Post by **wilks_bfc** » Tue Nov 28, 2017 5:58 pm

Never had a problem buying multiple tickets for multiple games

Jimmymaccer · Post by **Jimmymaccer** » Tue Nov 28, 2017 5:59 pm

Now saying Huddersfield sold out!?

thatdberight · Post by **thatdberight** » Tue Nov 28, 2017 6:01 pm

ClaretTony wrote:It didn't tell you that, you thought that was the case. You can place tickets for one game into your basket, go and get the other and then pay in one transaction. I'm assuming that's what everyone else is doing.

Whatever you say. You were clearly there.

Either it's an issue of OS/device or I did click things in a different order than other people - but it did result in an incorrect error message and clicking to buy more tickets logged me out and put me in the queue.

thatdberight · Post by **thatdberight** » Tue Nov 28, 2017 6:01 pm

Jimmymaccer wrote:Now saying Huddersfield sold out!?

Don't worry - Tony will be along in a minute to tell what it actually said.

Bones · Post by **Bones** » Tue Nov 28, 2017 6:03 pm

I want to know why it’s let my mate buy several tickets for people with under 5000 loyalty points.

burnmark · Post by **burnmark** » Tue Nov 28, 2017 6:07 pm

I put my order in initially for Huddersfield and was told it was sold out. Refreshed it twice and they appeared again and purchased them.

ClaretSam92 · Post by **ClaretSam92** » Tue Nov 28, 2017 6:08 pm

Still showing as sold out for me.. is there an issue with the service or is it genuinely sold out already?

Claretforever · Post by **Claretforever** » Tue Nov 28, 2017 6:10 pm

Huddersfield Sold Out already?

It's hard work though. I've gone to the trouble of collecting family member's Clarets Numbers so that I can order Man United tickets for us all, and it wants me to register every single person now with email addresses etc. A couple are over 70 and have never touched a computer in their life, let alone have an email address. Why can't it just ask for the full name of the person the number belongs to?

Burnleydan · Post by **Burnleydan** » Tue Nov 28, 2017 6:11 pm

Same for me allowing Man Utd tickets but shows Huddersfield as sold out.

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 6:12 pm

friends and family not showing so can only buy one at a time - not done this before am I missing something ? all have over 7000 points

Jimmymaccer · Post by **Jimmymaccer** » Tue Nov 28, 2017 6:13 pm

Come on Tony, get the next batch of tickets online!

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 6:13 pm

now not even 1 ticket available - assume it has sold out !

moaninclaret · Post by **moaninclaret** » Tue Nov 28, 2017 6:14 pm

How many tickets did we get for Huddersfield?

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 6:15 pm

now letting me thru for 1 ticket but no friends and family again

Quickenthetempo · Post by **Quickenthetempo** » Tue Nov 28, 2017 6:20 pm

moaninclaret wrote:How many tickets did we get for Huddersfield?

2400

Sidney1st · Post by **Sidney1st** » Tue Nov 28, 2017 6:22 pm

It's working fine, won't let me buy UTD tickets yet, nor for the family, we don't have enough points.

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 6:23 pm

now defo sold out - the match is greyed-out

jrgbfc · Post by **jrgbfc** » Tue Nov 28, 2017 6:26 pm

We can't have sold 2 and a half thousand tickets in an hour.

Colburn_Claret · Post by **Colburn_Claret** » Tue Nov 28, 2017 6:26 pm

I used the online app on my phone, which happily worked fine.

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 6:27 pm

i will try the foundation tomorrow

Bones · Post by **Bones** » Tue Nov 28, 2017 6:28 pm

It’s letting me get them now

claret wizard · Post by **claret wizard** » Tue Nov 28, 2017 6:29 pm

Bought Utd tickets fine. However, it does seem that the Huddersfield tickets on the site is screwed up. After buying Utd it showed the Huddersfield tickets as sold out. So I looked on here and saw other people having issues. I switched browser and the Huddersfield tickets appear, however, I'm trying to buy 6 and when I put that in it says there are only 3 available, when I reduce the number it then says that it's sold out, and is all greyed out. So I go and check on my ipad and again the tickets are available, I can go through to purchase but only if I have 1 ticket. Now if I do that for all 6 tickets via friends and family then it'll be 6 separate orders and the chances are we won't be sitting next to each other, the whole point of me buying for 6 people! Not good enough really.

burnmark · Post by **burnmark** » Tue Nov 28, 2017 6:40 pm

Anyone had an email confirmation of their purchase for Huddersfield? Usually comes though straight away but I’ve not received mine yet?

Jimmymaccer · Post by **Jimmymaccer** » Tue Nov 28, 2017 6:45 pm

Got my email for Utd tickets, but still showing oodesfield as being sold out.

Athletico mtoto · Post by **Athletico mtoto** » Tue Nov 28, 2017 6:48 pm

How does the friends and family option work.
Do you put quantity of more than one and then does it ask for their clarets number before proceeding.
Just a general question as I have never used that option before

wilks_bfc · Post by **wilks_bfc** » Tue Nov 28, 2017 6:52 pm

Athletico mtoto wrote:How does the friends and family option work.
Do you put quantity of more than one and then does it ask for their clarets number before proceeding.
Just a general question as I have never used that option before

Your friends & family accounts need to be linked to your account

When you select the tickets you want you then have to choose the relevant account name/number to use against that ticket.

For example when I get tickets for me, my brother & Dad, who is a senior, I choose 2 adult & 1 senior ticket then select their accounts for them

Top Claret · Post by **Top Claret** » Tue Nov 28, 2017 6:52 pm

Just ordered and bought the United ticket.Huddersfield showing sold out, must be some sort of tech problem, well I hope ?

claret wizard · Post by **claret wizard** » Tue Nov 28, 2017 6:53 pm

Friends and family works like this.

They need to have an activated online account
You need to add them into your f+f part of your account. You need their clarets number, surname and postcode.
You request the amount of tickets you need.
You then go to a screen where it asks you to allocate the f+f member against a ticket.
I guess it then does the check to see if they have the right points and you can buy the ticket.

Athletico mtoto · Post by **Athletico mtoto** » Tue Nov 28, 2017 6:57 pm

Cheers wilks bfc and claret wizard

Bordeaux · Post by **Bordeaux** » Tue Nov 28, 2017 7:02 pm

Seats still available in home end for away at uddersfield...dead easy to register

bodge · Post by **bodge** » Tue Nov 28, 2017 7:12 pm

Hudds can't have sold out already surely ?

United still available.

Bobzuruncle · Post by **Bobzuruncle** » Tue Nov 28, 2017 7:15 pm

claret wizard wrote:Friends and family works like this.

They need to have an activated online account
You need to add them into your f+f part of your account. You need their clarets number, surname and postcode.
You request the amount of tickets you need.
You then go to a screen where it asks you to allocate the f+f member against a ticket.
I guess it then does the check to see if they have the right points and you can buy the ticket.

when I tried it didn’t let me put more than one ticket in in step 3 above therefore no FF came up then just showed up sold out , last time this happened they released more and i didn’t know about it (Swansea away)

wilks_bfc · Post by **wilks_bfc** » Tue Nov 28, 2017 7:35 pm

Club just announced both games online allocation sold out :/

bodge · Post by **bodge** » Tue Nov 28, 2017 7:41 pm

Cheers for that wilks, would be nice to understand how many or what proportion of tickets get released on line, so that it is easier to gauge when to apply for those of us who live away from the town.

Walt · Post by **Walt** » Tue Nov 28, 2017 7:46 pm

Gutted about the Huddersfield game. It's my own fault, totally lost track of time and forgot about this. Can't get to club shop tomorrow as I'm off to Bournemouth so I'll be missing this one.

titsoutforthelads · Post by **titsoutforthelads** » Tue Nov 28, 2017 7:47 pm

Guess thats one of the downsides of supporting a top 7 Premier League team.
Never had problems getting tickets to Hartlepool away in the good old days.