2017/18: Arsenal v Burnley – Ticket Information

KlyBfc · Post by **KlyBfc** » Tue Apr 17, 2018 6:25 pm

There was definitely an issue for some trying to get tickets. I was online at 5:10pm trying to get a ticket for someone (I’d already got one sorted for myself on Saturday evening) and it was saying sold out. However my friend (who I was on the phone to at the time) was able to add my details to his friends and family and purchase a ticket at exactly the same time. Whilst it remained saying sold out to me however many times I refreshed.
Feel for anyone who has missed out especially due to a technical problem.

tybfc · Post by **tybfc** » Tue Apr 17, 2018 6:43 pm

jrgbfc wrote:I'm not on Twitter myself but might be an idea for someone to question Bentley about the continued shambles regarding away tickets? Why lessons don't seem to be being learnt etc?

No chance.

As has been continually said the Club refuse to answer any questions for some absolute bizarre reason.

The whole day has become a joke and a shame for those who will miss out.

I bet Darren Bentley is there and doesn't have 5000 points.

The Club have got this so wrong unless they can pull it back in the coming days.

IanMcL · Post by **IanMcL** » Tue Apr 17, 2018 6:46 pm

Perhaps Arsenal will help, in exchange for a penalty.

mickleoverclaret · Post by **mickleoverclaret** » Tue Apr 17, 2018 6:55 pm

Not taking the full allocation lessens the level of support the players will get and thus lessens our chance of victory too. Very poor from the club

thatdberight · Post by **thatdberight** » Tue Apr 17, 2018 6:58 pm

KlyBfc wrote:There was definitely an issue for some trying to get tickets. I was online at 5:10pm trying to get a ticket for someone (I’d already got one sorted for myself on Saturday evening) and it was saying sold out. However my friend (who I was on the phone to at the time) was able to add my details to his friends and family and purchase a ticket at exactly the same time. Whilst it remained saying sold out to me however many times I refreshed.
Feel for anyone who has missed out especially due to a technical problem.

I had a different but similar experience in Sunday. Quite typical.

CS24 · Post by **CS24** » Tue Apr 17, 2018 7:14 pm

Last year we've taken only around 1500 there, so that's probably their reason for this ridiculous allocation. Different time of the year, magnificent season, but they still don't care...
I really hope we'll take more tickets.

jrgbfc · Post by **jrgbfc** » Tue Apr 17, 2018 7:16 pm

As I mentioned earlier my Dad traipsed down to the ticket office this afternoon only to be sold out. Now it seems people have been buying online up to about 6pm. Think he's well within his rights to feel royally ****** off with the club. Yet again all we'll get back is a wall of silence no doubt.

burnmark · Post by **burnmark** » Tue Apr 17, 2018 7:28 pm

jrgbfc wrote:As I mentioned earlier my Dad traipsed down to the ticket office this afternoon only to be sold out. Now it seems people have been buying online up to about 6pm. Think he's well within his rights to feel royally ****** off with the club. Yet again all we'll get back is a wall of silence no doubt.

That’s an absolute farce and I’d be livid. Our Chief Executive has done some wonderful things for this club but his ticketing strategy is ridiculous.

Steve-Harpers-perm · Post by **Steve-Harpers-perm** » Tue Apr 17, 2018 7:28 pm

I got 2 at 5.42 according to the email. Definitely an issue that needs resolving next season really don’t get the policy of not letting us know allocations or how many sold.

BleedingClaret · Post by **BleedingClaret** » Tue Apr 17, 2018 7:28 pm

CS24 wrote:Last year we've taken only around 1500 there, so that's probably their reason for this ridiculous allocation. Different time of the year, magnificent season, but they still don't care...
I really hope we'll take more tickets.

Yes but last year a similar debacle went on
They wanted people to pre register interest to gauge the demand but set the cut off over 3 weeks before the game and with 3 or 4 games before it including other away games before it.
As this isn’t the norm I’m not sure the majority of people knew of it.

burnmark · Post by **burnmark** » Tue Apr 17, 2018 7:32 pm

BleedingClaret wrote:Yes but last year a similar debacle went on
They wanted people to pre register interest to gauge the demand but set the cut off over 3 weeks before the game and with 3 or 4 games before it including other away games before it.
As this isn’t the norm I’m not sure the majority of people knew of it.

I maybe wrong but I think that was the previous game when we lost 3-0. We took the full allocation of 3000 that game and sold out.

Grumps · Post by **Grumps** » Tue Apr 17, 2018 7:35 pm

Most people on here could correctly state how many would travel to any given game based on years of experience following burnley, yet the club seem unable to estimate demand on a regular basis... Who actually makes the decision how many tickets to request?

BleedingClaret · Post by **BleedingClaret** » Tue Apr 17, 2018 7:37 pm

burnmark wrote:I maybe wrong but I think that was the previous game when we lost 3-0. We took the full allocation of 3000 that game and sold out.

You might be right
I’ll stand corrected if so
Mind you that would have been a good idea this time to gauge the interest, to email everyone on their mailing list.

CS24 · Post by **CS24** » Tue Apr 17, 2018 7:42 pm

BleedingClaret wrote:Yes but last year a similar debacle went on
They wanted people to pre register interest to gauge the demand but set the cut off over 3 weeks before the game and with 3 or 4 games before it including other away games before it.
As this isn’t the norm I’m not sure the majority of people knew of it.

Hopefully they'll revise the policy for next season.
Maybe if more of us would contact the club, they might take more tickets. I doubt it though..

thatdberight · Post by **thatdberight** » Tue Apr 17, 2018 7:53 pm

jrgbfc wrote:As I mentioned earlier my Dad traipsed down to the ticket office this afternoon only to be sold out. Now it seems people have been buying online up to about 6pm. Think he's well within his rights to feel royally ****** off with the club. Yet again all we'll get back is a wall of silence no doubt.

I sympathise. It's been the other way around before where they were still selling over the counter but online had sold out. Of course, joining the 21st century and only selling online would let everyone know where they stood assuming the software works properly(which it doesn't) and they didn't decide to feed the tickets into the system 100 at a time (which they seem to). You can't rock up to Ticketmaster and buy for cash over the counter; the club has taken on board all the other changes in dealing with its "customer base" - not sure why this one which would simplify things hasn't happened.

South West Claret. · Post by **South West Claret.** » Tue Apr 17, 2018 7:56 pm

thatdberight wrote:I sympathise. It's been the other way around before where they were still selling over the counter but online had sold out. Of course, joining the 21st century and only selling online would let everyone know where they stood assuming the software works properly(which it doesn't) and they didn't decide to feed the tickets into the system 100 at a time (which they seem to). You can't rock up to Ticketmaster and buy for cash over the counter; the club has taken on board all the other changes in dealing with its "customer base" - not sure why this one which would simplify things hasn't happened.

Not everyone comfortable buying online maybe.

jrgbfc · Post by **jrgbfc** » Tue Apr 17, 2018 8:10 pm

The most infuriating thing with the ticketing is the complete refusal to ever hold their hands up or come out and explain anything. There seems to be a real condescending attitude that the fans are stupid and the club are always right, when they so clearly aren't. It just seems to be cock up after cock up with nothing changing or anyone being held accountable.

paulatky · Post by **paulatky** » Tue Apr 17, 2018 8:22 pm

Whatever happened to the supporters liasion group that was set up in November 2016 to specifically look at ticketing issues. It was a new group set up with about 25 members from all cross sections of the supporter base.
Was anybody on here part of that group

jrgbfc · Post by **jrgbfc** » Tue Apr 17, 2018 8:32 pm

As good as things are on the pitch right now, the ticketing side really needs looking at and sorting out this summer, for a club in our position it's an absolute disgrace and has been as long as I can remember.

joey13 · Post by **joey13** » Tue Apr 17, 2018 8:40 pm

jrgbfc wrote:I'm not on Twitter myself but might be an idea for someone to question Bentley about the continued shambles regarding away tickets? Why lessons don't seem to be being learnt etc?

Bentley doesn’t know what allocation we took and obviously isn’t bothered.

titsoutforthelads · Post by **titsoutforthelads** » Tue Apr 17, 2018 8:42 pm

Well if he doesnt know,then surely he should.

tybfc · Post by **tybfc** » Tue Apr 17, 2018 8:46 pm

jrgbfc wrote:As good as things are on the pitch right now, the ticketing side really needs looking at and sorting out this summer, for a club in our position it's an absolute disgrace and has been as long as I can remember.

Spot on.

And I probably remember further back than you do!

But what winds me up more than anything, especially in these days of so many social media outlets, is the complete lack of communication from the Club.

No matter how many meetings the supporters clubs and liaison groups seem to have with the Club the information on ticketing moves nowhere.

I can speak to Arsenal and find out more information than I can from my own Club.

A joke.

MACCA · Post by **MACCA** » Tue Apr 17, 2018 8:49 pm

paulatky wrote:Whatever happened to the supporters liasion group that was set up in November 2016 to specifically look at ticketing issues. It was a new group set up with about 25 members from all cross sections of the supporter base.
Was anybody on here part of that group

The ones in the group ( if it is still going ) never miss out on tickets, why in their right mind would they want to change it?
People who get tickets everytime are happy to carry on as we are, the ones who miss out often, want it changing.

I never miss out, and in my opinion it's out dated, and needs a revamp. It's the only part of the club that hasn't made major strides forward over the past 2 decades

South West Claret. · Post by **South West Claret.** » Tue Apr 17, 2018 8:51 pm

Although they will never admit it the fact that the club has nil financial interest in away ticket sales is probably the real reason for this very short sighted and infuriating attitude over the years.

joey13 · Post by **joey13** » Tue Apr 17, 2018 9:00 pm

titsoutforthelads wrote:Well if he doesnt know,then surely he should.

There lies the problem and also pointed out by tybfc , we can get more information out of Arsenal

MDWat · Post by **MDWat** » Tue Apr 17, 2018 9:00 pm

It’s weird how Bentley can comment on the PA system and how the club are dealing (or not) with those complaints big knows nothing about tickets. To be able to communicate with fans, which is a part of his job, you must know this info. Doesn’t know about controversial issues, convenient that.

Bordeauxclaret · Post by **Bordeauxclaret** » Tue Apr 17, 2018 9:07 pm

Bentleys ok if you’ve got a one to one issue.

I think he’s shown over the years particularly on twitter that he treats the fans in general with contempt.

brownside192 · Post by **brownside192** » Tue Apr 17, 2018 9:13 pm

Grumps wrote:Most people on here could correctly state how many would travel to any given game based on years of experience following burnley, yet the club seem unable to estimate demand on a regular basis... Who actually makes the decision how many tickets to request?

It has been stated the last time burnley visited the emirates you sold 1500,you have alledgedly this time taken 2000.stoke tickets were still on sale yesterday, l believe.is this game not important? Was the allocation not of a similar number. The allocation option seems quite logical to me.when are burnley fans going to realise unless you have a certain number of loyalty points,you are not going to certain high profile games, as is the case with many premier league supporters.this matter only seems to arise when supporters who dont attend many away games, suddenly decide they want to attend a high profile game, man utd for example.Your , so called, experts at predicting demand, are infact inconsistent and illogical,expecting the club to throw money away for the benefit of occasional away followers.if you followed a big club,you would realise that at times,getting a ticket for away games is quite often not an option

jrgbfc · Post by **jrgbfc** » Tue Apr 17, 2018 9:23 pm

Don't think the system really needs changing, it's more the refusal to give out allocations, the not taking enough tickets and the complete lack of information coming out of the club. Such simple things for most clubs but we manage to make a complete mess of it time and time again.

Bordeauxclaret · Post by **Bordeauxclaret** » Tue Apr 17, 2018 9:26 pm

brownside192 wrote:It has been stated the last time burnley visited the emirates you sold 1500,you have alledgedly this time taken 2000.stoke tickets were still on sale yesterday, l believe.is this game not important? Was the allocation not of a similar number. The allocation option seems quite logical to me.when are burnley fans going to realise unless you have a certain number of loyalty points,you are not going to certain high profile games, as is the case with many premier league supporters.this matter only seems to arise when supporters who dont attend many away games, suddenly decide they want to attend a high profile game, man utd for example.Your , so called, experts at predicting demand, are infact inconsistent and illogical,expecting the club to throw money away for the benefit of occasional away followers.if you followed a big club,you would realise that at times,getting a ticket for away games is quite often not an option

Five posts in 8 months each about ticket allocations.
Vested interest?

Leisure · Post by **Leisure** » Tue Apr 17, 2018 9:28 pm

brownside192 wrote:It has been stated the last time burnley visited the emirates you sold 1500,you have alledgedly this time taken 2000.stoke tickets were still on sale yesterday, l believe.is this game not important? Was the allocation not of a similar number. The allocation option seems quite logical to me.when are burnley fans going to realise unless you have a certain number of loyalty points,you are not going to certain high profile games, as is the case with many premier league supporters.this matter only seems to arise when supporters who dont attend many away games, suddenly decide they want to attend a high profile game, man utd for example.Your , so called, experts at predicting demand, are infact inconsistent and illogical,expecting the club to throw money away for the benefit of occasional away followers.if you followed a big club,you would realise that at times,getting a ticket for away games is quite often not an option

A few points in response - we sold 1500 or so last time as that was the full allocation that we took, Stoke tickets were not still on sale yesterday as they were sold out days ago (2800 or so) and this game is very important to us - could take 6th place, on the back a 5 game winning streak, last away game, Bank Holiday weekend, need I go on!

Bordeauxclaret · Post by **Bordeauxclaret** » Tue Apr 17, 2018 9:30 pm

Leisure wrote:A few points in response - we sold 1500 or so last time as that was the full allocation that we took, Stoke tickets were not still on sale yesterday as they were sold out days ago (2800 or so) and this game is very important to us - could take 6th place, on the back a 5 game winning streak, last away game, Bank Holiday weekend, need I go on!

Last years was also live on tv.

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 9:38 pm

I think Burnley should take the full allocation permitted by other clubs.

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 9:40 pm

Leisure wrote:A few points in response - we sold 1500 or so last time as that was the full allocation that we took, Stoke tickets were not still on sale yesterday as they were sold out days ago (2800 or so) and this game is very important to us - could take 6th place, on the back a 5 game winning streak, last away game, Bank Holiday weekend, need I go on!

As the Chelsea game been postponed?

Leisure · Post by **Leisure** » Tue Apr 17, 2018 9:51 pm

tim_noone wrote:As the Chelsea game been postponed?

Think you already know the answer to your question! But when Arsenal tickets went on sale we had just won 5 on the trot! Hopefully to be 6 after Thursday's game!

Spijed · Post by **Spijed** » Tue Apr 17, 2018 9:58 pm

I'm convinced the directors are still scarred from what happened a few years ago with ITV Digital and as a result will never risk wasting even the smallest amount of leftover tickets as it'll be seen as money down the toilet.

One of the biggest games in our recent history and they are worried about a few hundred leftover tickets.

Considering the fact that if we were to finish 6th the extra prize money would pay for any unsold ones it smacks of penny pinching at its finest!

Leisure · Post by **Leisure** » Tue Apr 17, 2018 10:04 pm

Spijed wrote:I'm convinced the directors are still scarred from what happened a few years ago with ITV Digital and as a result will never risk wasting even the smallest amount of leftover tickets as it'll be seen as money down the toilet.

One of the biggest games in our recent history and they are worried about a few hundred leftover tickets.

Considering the fact that if we were to finish 6th the extra prize money would pay for any unsold ones it smacks of penny pinching at its finest!

Not sure that the Directors get involved in away ticket allocation!

CS24 · Post by **CS24** » Tue Apr 17, 2018 10:04 pm

brownside192 wrote:It has been stated the last time burnley visited the emirates you sold 1500,you have alledgedly this time taken 2000.stoke tickets were still on sale yesterday, l believe.is this game not important? Was the allocation not of a similar number. The allocation option seems quite logical to me.when are burnley fans going to realise unless you have a certain number of loyalty points,you are not going to certain high profile games, as is the case with many premier league supporters.this matter only seems to arise when supporters who dont attend many away games, suddenly decide they want to attend a high profile game, man utd for example.Your , so called, experts at predicting demand, are infact inconsistent and illogical,expecting the club to throw money away for the benefit of occasional away followers.if you followed a big club,you would realise that at times,getting a ticket for away games is quite often not an option

I have been to 9 away games this season, I missed the rest because either I was not in the country or we had sold out really quickly. Most likely I'll have to miss this one...
The club need to rethink what they are doing. For now, let's hope they realise the huge demand and do the right thing.

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 10:11 pm

Hope everyone who requires a ticket gets lucky. I'm lucky.

Turfytop · Post by **Turfytop** » Tue Apr 17, 2018 10:12 pm

If anyone is on twitter, get tweeting Darren Bentley about it, the club need to know the feelings from the fans about the farcical ticketing policy, he is the only way you can contact the club

tybfc · Post by **tybfc** » Tue Apr 17, 2018 10:13 pm

Leisure wrote:Not sure that the Directors get involved in away ticket allocation!

Peter - Going back to my boring point of lack of communication.

If the Directors don't decide on this who does?

And why the hell don't we get told?

Somebody has made a massive cock up but we will never find out who it is.

IanMcL · Post by **IanMcL** » Tue Apr 17, 2018 10:18 pm

The problem is that regular away supporters....The ones who have been praised all season, are suddenly shut out, in favour of the 5000 club and particularly annoyingly, anyone who can get a 5000 person to get them ticket.

That's why folk are annoyed. A weekend in London for the family, now the weather is better!

I am a shareholder and still missed out, as would most of the Foundation members. That undermines this alleged priority that they get...and they pay all the time, for these instances.

Very poor from the club and they should put it right.

Ps. As I posted earlier, I managed to get mine online at 5.50pm. Probably a fluke.

cav · Post by **cav** » Tue Apr 17, 2018 10:28 pm

Turfytop wrote:If anyone is on twitter, get tweeting Darren Bentley about it, the club need to know the feelings from the fans about the farcical ticketing policy, he is the only way you can contact the club

They won’t listen Turfy, never do. We’ve been telling the club all season that we’d like away allocations announced but they’re stubborn and won’t budge on their ridiculous policy.

The away allocations that we’ve taken this season defies logic at times, the upcoming game at Arsenal typifies that... It’s the last away game, best top flight season in 50 years, 5 wins on the bounce (3 away games), battle for 6th and a bank holiday weekend and we take the smallest allocation!

The person making the decisions must not know what’s happening on the pitch, they can’t otherwise they wouldn’t keep making the same mistakes.

Leisure · Post by **Leisure** » Tue Apr 17, 2018 10:29 pm

Now officially on the club website -

Tickets for the Clarets trip to the Emirates on Sunday, May 6, are now sold out.
Thank you for your support.

Spijed · Post by **Spijed** » Tue Apr 17, 2018 10:33 pm

Leisure wrote:Now officially on the club website -

Tickets for the Clarets trip to the Emirates on Sunday, May 6, are now sold out.
Thank you for your support.

So basically the club are saying "up yours" to anyone who still hasn't got a ticket.

cav · Post by **cav** » Tue Apr 17, 2018 10:37 pm

Spijed wrote:So basically the club are saying "up yours" to anyone who still hasn't got a ticket.

Pretty much, but don’t question their nonsensical decisions. They don’t like that.

Jimmymaccer · Post by **Jimmymaccer** » Tue Apr 17, 2018 10:56 pm

Totally understand those who recently have followed lots o& away games......I probably do about 7/8 every year on average.........but had a season ticket since 74, my son since 98......... been Colchester midweek, Torquay, Scarborough etc, as we all did........attend loads of Dinners, POYA dinners etc........

A Liverpool mate said all that happens there is a season ticket holder buys every away game anyway then sells the tickets on.......so they never give up the season ticket and make a fortune anyway........

But I do think Daz Bentley is too comfortable in his role......that’s all I’d say.

thatdberight · Post by **thatdberight** » Tue Apr 17, 2018 11:07 pm

MACCA wrote:The ones in the group ( if it is still going ) never miss out on tickets, why in their right mind would they want to change it?
People who get tickets everytime are happy to carry on as we are, the ones who miss out often, want it changing.

I never miss out, and in my opinion it's out dated, and needs a revamp. It's the only part of the club that hasn't made major strides forward over the past 2 decades

This +1.

I'm in the same boat. I haven't missed out so I'm not moaning. The ticketing liaison group has not released any output (so we can assume it's dead in the water) and was not structured to generate change; in fact the reverse.
It's interesting the voices that are silent on here on this subject or when they join in have only unadulterated support for the current arrangements and the club's execution of it to offer. Quid pro quo.

Leisure · Post by **Leisure** » Tue Apr 17, 2018 11:13 pm

Spijed wrote:So basically the club are saying "up yours" to anyone who still hasn't got a ticket.

How do you come to that conclusion???

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 11:15 pm

The bigger supported clubs must be p!ssed off with their limited allocation.