2017/18: Arsenal v Burnley – Ticket Information

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by BleedingClaret » Wed Apr 18, 2018 10:49 am

Mondsley wrote:I don't think anyone could complain if we sell out the allocation that is "offered", as was the case with Huddersfield for example. The whole issue here is that we were (allegedly) offered 3500 but chose only to take 2000. Whoever made this deciscion needs to explain why. Please don't say it is because we only took 1400 last year. Those were totally different circumstances. Anyone with an ounce of gumption would know that the last game of the season on a bank holiday weekend with Europe at stake would be a massive draw.
"Anyone with an Ounce of Gumption" Love it!
That clearly wasn't a pre requisite for the position, a University degree maybe but good honest Common Sense nowhere to be found.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by RidgeClaret » Wed Apr 18, 2018 11:14 am

[quote][quote="Lancasterclaret"]

There is a reason they have asked for this allocation though Ty

Everton away, took full allocation, didn't sell anywhere near enough. Massive penalties to pay.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by aggi » Wed Apr 18, 2018 11:18 am

I'm not sure whether £20k really counts as massive penalties.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by UpTheBeehole » Wed Apr 18, 2018 11:20 am

BFC took Everton tickets off sale on the Thursday before the Sunday fixture.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by burnmark » Wed Apr 18, 2018 11:23 am

‘Everton away, took full allocation, didn't sell anywhere near enough. Massive penalties to pay.’


We were only 400 or so tickets from selling out at Everton this year if you look at the figures provided by this website:

2016/17 - 2647 (sell out)
2017/18 - 2247

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by ClaretTony » Wed Apr 18, 2018 11:26 am

burnmark wrote:‘Everton away, took full allocation, didn't sell anywhere near enough. Massive penalties to pay.’


We were only 400 or so tickets from selling out at Everton this year if you look at the figures provided by this website:

2016/17 - 2647 (sell out)
2017/18 - 2247
Was that figure of 2,647 a sell out?

We were considerably more than 400 from selling out this season from the info I was given.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by RidgeClaret » Wed Apr 18, 2018 11:35 am

Quite a few 'comps' in that figure too.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by UpTheBeehole » Wed Apr 18, 2018 11:43 am

I'd hazard a guess that Chelsea 08 wouldn't have happened if there'd been 1,300 stuck in the corner.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by twiggy1882 » Wed Apr 18, 2018 12:11 pm

RidgeClaret wrote:
The Everton game was televised which has an affect on whether fans go or not. We had played Liverpool away a few weeks earlier and were playing City away a few weeks after this game - again another factor, many fans pick one or the other.

This Arsenal game has a lot riding on it and is the final away game of a triumphant season. Burnley normally travel well on the last game of the season regardless of where we are in the league never mind being in a position to get 6th place in the Premier Leauge.

These massive penalties would be somewhat admissible if the club decided to take as many tickets as possible and have as many fans there as they could. Not sell out and pay a few thousand in fees but took the chance to reward all the fans who took up the chance to get a ticket. Take a lower allocation after considering ALL of the permutations of this game and look completely foolish and let a lot of fans down who deserve to see their team on the last away game of the season.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Spijed » Wed Apr 18, 2018 12:30 pm

Surely the 'massive' penalty only relates to number of sold tickets.

Say we were 400 short at Arsenal.

At £26 each that's only £10,400 we've lost in a season where finishing 7th at worse has generated many more millions than we could have possibly imagined.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by RidgeClaret » Wed Apr 18, 2018 12:31 pm

Agree entirely Twiggy and not saying it's right but as I understand it that's the reasoning behind it.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Leisure » Wed Apr 18, 2018 12:56 pm

burnmark wrote:‘Everton away, took full allocation, didn't sell anywhere near enough. Massive penalties to pay.’


We were only 400 or so tickets from selling out at Everton this year if you look at the figures provided by this website:

2016/17 - 2647 (sell out)
2017/18 - 2247
I think that one of the main factors in us not selling out at Everton was that many people wanted Upper tickets but those were only going to be put on sale once the Lower was sold out. So many people hung fire with buying tickets hoping to get Upper tickets and it was so close to the date of the game that Upper tickets actually went on sale that some people decided not to bother.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tybfc » Wed Apr 18, 2018 1:11 pm

We are now well over 200 posts just on this one thread and many others.

Our Directors and Club staff read this message board and social media and no doubt understand the complete frustration of a lot of fans who have been unable to get tickets for this game.

Why have none of them got the boll***s to come out and say anything to explain what they have done?
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by aggi » Wed Apr 18, 2018 2:30 pm

The club have provided the reasoning behind not taking the maximum allocation. It does seem an issue that the allocation couldn't be adjusted after the date was confirmed and obviously the fact that the previous match sold out means it isn't that useful a benchmark. Not quite sure about the player of the year comment either as it wasn't going to be on the same day as the match:

The ticket allocation for Arsenal was decided upon due to a number of factors.

The decision to take the allocation had to be made via Arsenal 2 weeks ago.
Our last visit to the Emirates had an away attendance of 1422.
The game has recently been rearranged to the Sunday, with limited transport options for fans due to it being a bank holiday. In addition, at the time of the decision the actual time and date of the reschedule was unconfirmed and could have been on the Monday evening (7th May)
A similar situation occurred at the Everton away match this season where BFC took the maximum allocation of tickets and there were similar transport issues for fans. Ultimately only around half of these tickets were purchased by fans and BFC had to pay for the rest, due to Everton’s selling conditions of no sale or return.
The game also clashed with the original date of the Player of the Year Awards dinner which has just under 1000 fans attending.

So while in isolation I understand that some fans may feel aggrieved to not be able to get a ticket due to the clubs position in the league, and the potential repercussions of the game, this wasn’t to be known at the time of the decision being made. Therefore bearing all the above into consideration the ‘next to maximum’ ticket allocation has been taken on this occasion.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Milltown1882 » Wed Apr 18, 2018 2:31 pm

We haven't dropped below 7th since about November, and why should the Player of the Year awards influence anything? Joke statement.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Lancasterclaret » Wed Apr 18, 2018 2:33 pm

How the hell is it a joke statement?

Its tells you why they have made the decision.

By all means disagree with it, but its not a joke statement.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Milltown1882 » Wed Apr 18, 2018 2:34 pm

Joke statement in my opinion*

Apologies for having an opinion on a football message board built for people to have an opinion.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by UpTheBeehole » Wed Apr 18, 2018 2:35 pm

Have they really stated that 1,000 fans wouldn't be able to go to the game if it was on the POTY awards night?

Who would they be giving the awards out to if the players were playing a game in London at that point?
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by PWBFC » Wed Apr 18, 2018 2:37 pm

Didnt we have an away attendance last time of 1,422 because we errr took 1,422 tickets?
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by ClaretTony » Wed Apr 18, 2018 2:37 pm

aggi wrote:The club have provided the reasoning behind not taking the maximum allocation. It does seem an issue that the allocation couldn't be adjusted after the date was confirmed and obviously the fact that the previous match sold out means it isn't that useful a benchmark. Not quite sure about the player of the year comment either as it wasn't going to be on the same day as the match:

The ticket allocation for Arsenal was decided upon due to a number of factors.

The decision to take the allocation had to be made via Arsenal 2 weeks ago.
Our last visit to the Emirates had an away attendance of 1422.
The game has recently been rearranged to the Sunday, with limited transport options for fans due to it being a bank holiday. In addition, at the time of the decision the actual time and date of the reschedule was unconfirmed and could have been on the Monday evening (7th May)
A similar situation occurred at the Everton away match this season where BFC took the maximum allocation of tickets and there were similar transport issues for fans. Ultimately only around half of these tickets were purchased by fans and BFC had to pay for the rest, due to Everton’s selling conditions of no sale or return.
The game also clashed with the original date of the Player of the Year Awards dinner which has just under 1000 fans attending.

So while in isolation I understand that some fans may feel aggrieved to not be able to get a ticket due to the clubs position in the league, and the potential repercussions of the game, this wasn’t to be known at the time of the decision being made. Therefore bearing all the above into consideration the ‘next to maximum’ ticket allocation has been taken on this occasion.


Where have the club published that statement? If the club are quoting last season's number at Arsenal, they might also want to consider the number we took for an FA Cup tie a year earlier - it was in excess of 2,900.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Lancasterclaret » Wed Apr 18, 2018 2:41 pm

Joke statement in my opinion*
I absolutely hate doing this to people on here who just fire off the first thing that comes into their head and then get all defensive, I really do.

Why do you think its a joke statement? It tells you why they made the decision. What exactly do you want them to do?

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by claretonthecoast1882 » Wed Apr 18, 2018 2:41 pm

The maximum allocation at Arsenal for league games is just over 3100.

If the club is using previous games on a Sunday to justify the penny pinching approach, why not use the Spurs game as a guide from this season, that was a Sunday, in London and approx 3000 allocation.

Had the worst happened and we only sold 2000 of the tickets we would have had to pay a bill of just under 30k, with all the extra money coming in this was a chance we could afford to take. This approach is exactly the reason why they don't announce ticket allocations.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by fatboy47 » Wed Apr 18, 2018 2:42 pm

Let's face it ...if we were left with a few dozen unsold tickets we'd be buggered. Well done board ,I say.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Claretmatt4 » Wed Apr 18, 2018 2:58 pm

The club had to pay for it? What £30* 2000?

Thats f*ck all

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Bordeauxclaret » Wed Apr 18, 2018 2:59 pm

Comparing it to a game in January which was on TV and we sold out anyway is pretty special.

I’ll stick by my earlier post, the person who made this decision doesn’t understand football.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by aggi » Wed Apr 18, 2018 3:00 pm

The above is lifted from a response from the club when I emailed them asking for the reasoning behind the ticket allocation.
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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Lancasterclaret » Wed Apr 18, 2018 3:01 pm

Fair play for doing that aggi btw

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tybfc » Wed Apr 18, 2018 3:05 pm

aggi wrote:The club have provided the reasoning behind not taking the maximum allocation. It does seem an issue that the allocation couldn't be adjusted after the date was confirmed and obviously the fact that the previous match sold out means it isn't that useful a benchmark. Not quite sure about the player of the year comment either as it wasn't going to be on the same day as the match:

The ticket allocation for Arsenal was decided upon due to a number of factors.

The decision to take the allocation had to be made via Arsenal 2 weeks ago.
Our last visit to the Emirates had an away attendance of 1422.
The game has recently been rearranged to the Sunday, with limited transport options for fans due to it being a bank holiday. In addition, at the time of the decision the actual time and date of the reschedule was unconfirmed and could have been on the Monday evening (7th May)
A similar situation occurred at the Everton away match this season where BFC took the maximum allocation of tickets and there were similar transport issues for fans. Ultimately only around half of these tickets were purchased by fans and BFC had to pay for the rest, due to Everton’s selling conditions of no sale or return.
The game also clashed with the original date of the Player of the Year Awards dinner which has just under 1000 fans attending.

So while in isolation I understand that some fans may feel aggrieved to not be able to get a ticket due to the clubs position in the league, and the potential repercussions of the game, this wasn’t to be known at the time of the decision being made. Therefore bearing all the above into consideration the ‘next to maximum’ ticket allocation has been taken on this occasion.
aggi - Have you and Lancaster written this yourselves?

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tybfc » Wed Apr 18, 2018 3:08 pm

aggi wrote:The above is lifted from a response from the club when I emailed them asking for the reasoning behind the ticket allocation.
aggi - Who from the Club sent you the email?

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by aggi » Wed Apr 18, 2018 3:43 pm

It came from the Marketing & Operations Manager. I emailed the SLO as per earlier in the thread.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by jrgbfc » Wed Apr 18, 2018 3:59 pm

300 unsold tickets at 30 quid a pop is 9 grand. After the season we've had and the money swilling round the club these days with it being the last away game of the season surely it's worth the risk? A thank you for the amazing support they've had this season, as it is 1000 plus fans are going to miss out. If it was any other business you'd take your money elsewhere but football is different and they know that only too well.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tim_noone » Wed Apr 18, 2018 4:09 pm

The up side is the Arsenal fans will gain a thousand more tickets. So they will be delighted.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Mondsley » Wed Apr 18, 2018 4:17 pm

Well at least a reply has been received so that is something. The decision seems to have been based on three things:
1. Last year we only took 1400. As stated many times above this was in entirely different circumstances.
2. The Everton situation and transport problems. The fact that this game was on TV probably made a lot of people's minds up.
3. It potentially clashes with the POTY night. Just ridiculous.
The fact is the club has seriously misjudged the situation and needs to learn from this. Perhaps the greatest need is for more transparency around how the number of tickets taken is decided.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tim_noone » Wed Apr 18, 2018 4:40 pm

Some clubs.... Lay on free coaches if there's a crucial game or there's travel issues etc. To take a big following...But I think this one lies With Arsenal it's more than a couple of weeks off so plenty of time to sort it our way. I smell a rat!

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by BleedingClaret » Wed Apr 18, 2018 5:20 pm

Lancasterclaret wrote:How the hell is it a joke statement?

Its tells you why they have made the decision.

By all means disagree with it, but its not a joke statement.
It should just have read, with the information available we took what we believed to be the right decision, with hindsight we wish we had taken the full allocation.
Apologies to those that have missed out

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by BleedingClaret » Wed Apr 18, 2018 5:28 pm

As has been said they could have just taken the full allocation and organised some transport free, subsidised or not, as a nice end of season gesture, as an end of season celebration and everyone would be buzzing.
Instead of this...
Mr Dyche said Maximum effort is the Minimum requirement
My suggestion above was that
This was minimum effort

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by fatboy47 » Wed Apr 18, 2018 5:55 pm

The club's got a hell of a lot right in recent times.

But this stuff is all a bit village.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Croydon Claret » Wed Apr 18, 2018 5:58 pm

Selling out almost 3 weeks before the fixture is testament to how wrong the decision was

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by paulatky » Wed Apr 18, 2018 6:01 pm

Who is the Operations and Marketing manager.
Is that Carl Sanderson ?

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by tybfc » Wed Apr 18, 2018 6:09 pm

Carl runs the matchday hospitality and does a great job at it.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by ClaretTony » Wed Apr 18, 2018 6:13 pm

aggi wrote:The above is lifted from a response from the club when I emailed them asking for the reasoning behind the ticket allocation.
Thanks aggi - could you possibly forward it to me at - admin at uptheclarets dot com

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by joey13 » Wed Apr 18, 2018 6:14 pm

Comparing the Everton match and the Arsenal one is just simply ridiculous

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by paulatky » Wed Apr 18, 2018 6:14 pm

Nick Taylor,Doug Metcalfe ?

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by paulatky » Wed Apr 18, 2018 6:16 pm

The comment about the POYA is just plain wrong.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by joey13 » Wed Apr 18, 2018 6:16 pm

Mondsley wrote:Well at least a reply has been received so that is something. The decision seems to have been based on three things:
1. Last year we only took 1400. As stated many times above this was in entirely different circumstances.
2. The Everton situation and transport problems. The fact that this game was on TV probably made a lot of people's minds up.
3. It potentially clashes with the POTY night. Just ridiculous.
The fact is the club has seriously misjudged the situation and needs to learn from this. Perhaps the greatest need is for more transparency around how the number of tickets taken is decided.
Please can you post an email address , cheers

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Turfytop » Wed Apr 18, 2018 6:18 pm

Darren Bentley has tweeted the statement, some very poor excuses,in my opinion.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by thatdberight » Wed Apr 18, 2018 6:27 pm

'Sorry' does seem indeed to be the hardest, nay impossiblest, word in that statement. It wouldn't cost anything to say; "We're sorry some fans will miss out. It's clear that there would have been demand for more tickets. We will try and take this into consideration in future." The ludicrous non sequitur of lumping in the POTY awards as reason to discount 1,000 fans makes the statement look like a string of excuses.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Mondsley » Wed Apr 18, 2018 6:35 pm

joey13 wrote: Please can you post an email address , cheers
If you can let me know why you need it I'd be happy to oblige.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Top Claret » Wed Apr 18, 2018 8:25 pm

Bloody annoying that we didn't have the gumshon to take up the full allocation for this fixture. I honestly believe that this should go right to the top, the clubs chairman and directors should pass their seats on to our hard working followers.

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Re: 2017/18: Arsenal v Burnley – Ticket Information

Post by Paul Waine » Wed Apr 18, 2018 8:33 pm

[quote=Burnley FC - borrowed from aggi's post above:

The ticket allocation for Arsenal was decided upon due to a number of factors.

The decision to take the allocation had to be made via Arsenal 2 weeks ago.
Our last visit to the Emirates had an away attendance of 1422.
The game has recently been rearranged to the Sunday, with limited transport options for fans due to it being a bank holiday. In addition, at the time of the decision the actual time and date of the reschedule was unconfirmed and could have been on the Monday evening (7th May)
A similar situation occurred at the Everton away match this season where BFC took the maximum allocation of tickets and there were similar transport issues for fans. Ultimately only around half of these tickets were purchased by fans and BFC had to pay for the rest, due to Everton’s selling conditions of no sale or return.
The game also clashed with the original date of the Player of the Year Awards dinner which has just under 1000 fans attending.

So while in isolation I understand that some fans may feel aggrieved to not be able to get a ticket due to the clubs position in the league, and the potential repercussions of the game, this wasn’t to be known at the time of the decision being made. Therefore bearing all the above into consideration the ‘next to maximum’ ticket allocation has been taken on this occasion.
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My thoughts:

1) Who makes the decision about the day/time of the match? If this is not decided between the two clubs, and the Prem League makes the decision, couldn't the two clubs have two ticket allocation agreements, one for Sunday and a different one for Monday?
2) Bank holiday, rather than "limited transport options" it is also the opportunity to enjoy a bank/hol w/end In London - which it would seem many fans were planning to do;
3) Burnley has a number of supporters who live in the South East and other areas "in exile" from N.E. Lancs. Many of these supporters will pick out all the games played in the south - as well as some travelling regularly to t'Turf. I don't know how many "southern exiles" we have, however, Chelsea was sold out at the start of the season - I wanted two tickets, I could only get 1. I believe that the away allocation was sold out at Spurs. Perhaps others remember whether this was the case for other southern games.
4) Whether a game is on TV or not should be expected to impact tickets sales. Wasn't the Everton game on tv - when we passed the ball 24 times before Jeff Hendrick put it in the net? (I remember watching that game while on Costa del Sol).
5) Were we going to allow the Player of the Year Awards to clash with the game at Arsenal? Or, could we have re-scheduled?
6) Last away game of the season, a game against the only team we haven't (yet) taken at least 1 point from this season, we are standing in 7th and Arsenal in 6th. Wouldn't we expect that is a game fans would make the extra effort to get to? (I accept that we didn't know we would we'd be 6th v 7th when the game is played - and with a chance, at this time, of going ahead of Arsenal).
7) Did Arsenal ask for "sale or return?" They appear to have had a lot of empty seats the past several games. Did we try and negotiate on "sale or return" terms? How about "we g'tee to buy/pay for the same proportion as Arsenal have sold for average of the past X games?"
8) And, Everton - if that game was on tv, isn't the tv game money, in part, paid to compensate for lost revenue from fans watching from the "armchairs? "

And, my last thought:
9) Aren't we trying to build a bigger fan base? Aren't we trying to "hook" the next generation? Limits on capacity at Turf Moor apply. Shouldn't we be prepared to test the demand for away tickets, especially for "big games" against the "big 6 clubs" and see if we can win a few more fans - who would otherwise not have the chance to get into the habit of watching the "mighty clarets?"

What better time to have "no risk" marketing/promotional campaign with a game away at Arsenal?

UTC

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