2018/19: Burnley v Aberdeen – Ticket Information

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2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Thu Jun 28, 2018 8:50 am

Forgot to add this one last night, but season ticket holders from a week on Monday and general sale the following week.

See link
http://www.uptheclarets.com/201819-burn ... nformation
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Fri Jul 06, 2018 7:43 am

Details updated now at link with sale dates

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Jimmymaccer » Fri Jul 06, 2018 9:19 am

Must admit thought these would have sold quickly.....

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby thatdberight » Fri Jul 06, 2018 9:24 am

Jimmymaccer wrote:Must admit thought these would have sold quickly.....


They're not on sale yet...
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby jedi_master » Fri Jul 06, 2018 9:25 am

Anyone with any inside information to give me an idea of the chances of a ticket tomorrow? I have enough points to buy this morning - my Dad for some reason has 5800 and I would have to wait till tomorrow to get him one.

I am lost as to whether to risk it and buy one today and try tomorrow, or accept it's unlikely we will both be able to go.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Leisure » Fri Jul 06, 2018 9:39 am

jedi - This thread is about the home tie.
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby jedi_master » Fri Jul 06, 2018 9:46 am

Leisure wrote:jedi - This thread is about the home tie.


Apologies, so it is - sorry all.

I won't have issues with that one :D
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Lancasterclaret » Fri Jul 06, 2018 9:50 am

I am surprised there isn't info released to how many are left to be honest.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby TopCat » Fri Jul 06, 2018 9:53 am

Another opportunity lost to get fans feeling like they are important.
Giving a daily update on what was left would have been great.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Leisure » Fri Jul 06, 2018 9:56 am

Lancasterclaret wrote:I am surprised there isn't info released to how many are left to be honest.


They're all left! :lol:

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Leisure » Fri Jul 06, 2018 9:56 am

This thread is about the home leg!!!

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Fri Jul 06, 2018 10:21 am

When it says Only those with Clarets Numbers will be able to purchase tickets due to UEFA regulations will you be able to purchase multiple tickets with one Clarets Number or need a Clarets Number for each ticket?

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Lancasterclaret » Fri Jul 06, 2018 10:24 am

Sorry Leisure, not had my morning coffee yet!
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby tybfc » Fri Jul 06, 2018 10:32 am

Leisure wrote:This thread is about the home leg!!!


Leisure - Find a wall - Bang your head on it.
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Fri Jul 06, 2018 10:59 am

aggi wrote:When it says Only those with Clarets Numbers will be able to purchase tickets due to UEFA regulations will you be able to purchase multiple tickets with one Clarets Number or need a Clarets Number for each ticket?


You can buy more than one using one clarets number.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby tybfc » Fri Jul 06, 2018 11:04 am

aggi wrote:You can buy more than one using one clarets number.


Are you sure about that at this stage of season ticket holders buying tickets?

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Fri Jul 06, 2018 11:08 am

tybfc wrote:Are you sure about that at this stage of season ticket holders buying tickets?


I don't think they can buy extra until they come on general sale (season ticket holders can only confirm their own seats at the moment I believe). From Monday you can buy multiple tickets on one Clarets Number.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 9:41 am

Anyone actually able to buy these?

Somewhat predictably the website doesn't seem to be working.

Clicking on Burnley v Aberdeen just gives you the "Home tickets" page. The two friendlies work.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby MT03ALG » Mon Jul 09, 2018 9:46 am

Nothing is working on my computer. 'Choose your own seat' does not appear. The BFC website is a nightmare. Any help appreciated.
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Bordeauxclaret » Mon Jul 09, 2018 9:47 am

They’ve messed it up. Again.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 9:49 am

No-one answering the phones either.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Dom » Mon Jul 09, 2018 9:51 am

Yeah the website is broke at the minute, the seats are in my basket automatically but zero priced, so I can't buy them.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 9:52 am

aggi wrote:You can buy more than one using one clarets number.


Turns out they were entirely wrong in telling me this. You can only buy one.

EDIT: You can however register a new clarets number and buy using that.
Last edited by aggi on Mon Jul 09, 2018 10:56 am, edited 1 time in total.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Steeton claret » Mon Jul 09, 2018 10:04 am

Got mine utc

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Mon Jul 09, 2018 10:08 am

aggi wrote:Turns out they were lying about this. You can only buy one.

EDIT: You can however register a new clarets number and buy using that.


What are they supposedly lying about?

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby bfcfan1882 » Mon Jul 09, 2018 10:15 am

Not having any luck here.

3 home games automatically in my basket – all reserved seats for myself and friends and family season ticket holders.

Try to clear basket to just buy mine – no option to choose your own seat.

Try deleting entries in the basket to just leave mine – basket empties itself half way through. Log out, log in – full basket again.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Mon Jul 09, 2018 10:17 am

I have a lot of people in friends and family but only want to purchase Aberdeen for three of them and the friendlies for two. I would have to delete everyone else one by one. I started and had got hardly anywhere in ten minutes so gave up. I'll have to go to the ticket office to do it.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby D8BFC » Mon Jul 09, 2018 10:17 am

"You can however register a new clarets number and buy using that."

Hmm, doesnt sound right - i thought they said you had to have a previous purchase history to get a ticket.... a lot of new applications with AB postcodes then if not?

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 10:23 am

ClaretTony wrote:What are they supposedly lying about?


I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby tybfc » Mon Jul 09, 2018 10:27 am

Glad it's just not me then!

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Mon Jul 09, 2018 10:31 am

aggi wrote:I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.


So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ClaretTony » Mon Jul 09, 2018 10:31 am

aggi wrote:I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.


So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby quoonbeatz » Mon Jul 09, 2018 10:40 am

wouldn't be the first time they've lied this weekend to be fair.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby thatdberight » Mon Jul 09, 2018 10:42 am

I had to take out a load of tickets I didn't want but leaving the 2 I did want went through easily.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby thatdberight » Mon Jul 09, 2018 10:48 am

quoonbeatz wrote:wouldn't be the first time they've lied this weekend to be fair.


I'm not a fan of anything very much about the ticketing set-up at BFC but I'd always assume cock-up over conspiracy based on my experience over the last 15 years. When you look at many if the posts on here, it's more than possible that misunderstandings arise. Take this thread for example: two posts in, it's not even clear which fixture is being discussed.

It's unhelpful to state they're lying. It's both evidently an assumption and lets those who want to cheerlead for anything the club does point to it as inflammatory and jumping the gun.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 10:55 am

ClaretTony wrote:So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.


Agreed, lying isn't the right word (I've edited the original post). Incompetent is more accurate.

A frustrating morning of attempting to buy tickets that would all have been avoidable if the club had got its act together.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby quoonbeatz » Mon Jul 09, 2018 11:04 am

thatdberight wrote:I'm not a fan of anything very much about the ticketing set-up at BFC but I'd always assume cock-up over conspiracy based on my experience over the last 15 years. When you look at many if the posts on here, it's more than possible that misunderstandings arise. Take this thread for example: two posts in, it's not even clear which fixture is being discussed.

It's unhelpful to state they're lying. It's both evidently an assumption and lets those who want to cheerlead for anything the club does point to it as inflammatory and jumping the gun.


i've always been quite supportive of them tbh but this latest debacle has been so poor they deserve harsher words.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby MT03ALG » Mon Jul 09, 2018 1:49 pm

I also had to delete all my family and friends tickets before I could order tickets for myself but after an hour I finally succeeded in buying tickets for the two home friendly matches and the Aberdeen home game. Very complicated system to say the least....

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby MT03ALG » Mon Jul 09, 2018 1:52 pm

I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Grumps » Mon Jul 09, 2018 1:56 pm

MT03ALG wrote:I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!

You could have picked tickets up in Aberdeen on the day

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Leisure » Mon Jul 09, 2018 1:57 pm

MT03ALG wrote:I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!


Aberdeen away has been sold out since early Saturday morning. But if you had have managed to purchase one you would have been able to collect your ticket in Aberdeen.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby vinrogue » Mon Jul 09, 2018 1:58 pm

Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby quoonbeatz » Mon Jul 09, 2018 2:02 pm

vinrogue wrote:Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?


only season ticket holders can claim their seats at the moment. general sale is next week.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Bordeauxclaret » Mon Jul 09, 2018 2:04 pm

quoonbeatz wrote:only season ticket holders can claim their seats at the moment. general sale is next week.


Anyone with a clarets number can buy the others now.
Apart from the cricket field stand.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby quoonbeatz » Mon Jul 09, 2018 2:45 pm

Bordeauxclaret wrote:Anyone with a clarets number can buy the others now.
Apart from the cricket field stand.


ah ok, i was going off the article
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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby aggi » Mon Jul 09, 2018 3:26 pm

vinrogue wrote:Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?


I know someone (not a season ticket holder) who got a ticket in the cricket field this morning. They phoned up rather than attempting to navigate our novelty website so that may be how to do it.

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Burnleybabe » Mon Jul 09, 2018 3:48 pm

bfcfan1882 wrote:Not having any luck here.

3 home games automatically in my basket – all reserved seats for myself and friends and family season ticket holders.

Try to clear basket to just buy mine – no option to choose your own seat.

Try deleting entries in the basket to just leave mine – basket empties itself half way through. Log out, log in – full basket again.



Same here finally got the 3 I wanted, then one that wasn't a season ticket holder all friends and family in basket again.

Just got the 3 I wanted and gave up.

I don't want all my friends and family in my basket when I only want to but 1 ticket

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby Selby Claret » Mon Jul 09, 2018 3:51 pm

thatdberight wrote:I had to take out a load of tickets I didn't want but leaving the 2 I did want went through easily.


Same here

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby ZizkovClaret » Mon Jul 09, 2018 10:36 pm

Got mine sorted cant wait! Burnley in European competition then Worsley cup final on sunday. Lovely stuff and well worth flying back for

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Re: 2018/19: Burnley v Aberdeen – Ticket Information

Postby IanMcL » Mon Jul 09, 2018 11:37 pm

Deleted the matches I did not want and secured my 2 tickets on offer.
All good.


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