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2018/19: Burnley v Aberdeen – Ticket Information

Posted: Thu Jun 28, 2018 8:50 am
by ClaretTony
Forgot to add this one last night, but season ticket holders from a week on Monday and general sale the following week.

See link
http://www.uptheclarets.com/201819-burn ... nformation" onclick="window.open(this.href);return false;

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 7:43 am
by ClaretTony
Details updated now at link with sale dates

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:19 am
by Jimmymaccer
Must admit thought these would have sold quickly.....

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:24 am
by thatdberight
Jimmymaccer wrote:Must admit thought these would have sold quickly.....
They're not on sale yet...

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:25 am
by jedi_master
Anyone with any inside information to give me an idea of the chances of a ticket tomorrow? I have enough points to buy this morning - my Dad for some reason has 5800 and I would have to wait till tomorrow to get him one.

I am lost as to whether to risk it and buy one today and try tomorrow, or accept it's unlikely we will both be able to go.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:39 am
by Leisure
jedi - This thread is about the home tie.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:46 am
by jedi_master
Leisure wrote:jedi - This thread is about the home tie.
Apologies, so it is - sorry all.

I won't have issues with that one :D

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:50 am
by Lancasterclaret
I am surprised there isn't info released to how many are left to be honest.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:53 am
by TopCat
Another opportunity lost to get fans feeling like they are important.
Giving a daily update on what was left would have been great.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:56 am
by Leisure
Lancasterclaret wrote:I am surprised there isn't info released to how many are left to be honest.
They're all left! :lol:

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 9:56 am
by Leisure
This thread is about the home leg!!!

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 10:21 am
by aggi
When it says Only those with Clarets Numbers will be able to purchase tickets due to UEFA regulations will you be able to purchase multiple tickets with one Clarets Number or need a Clarets Number for each ticket?

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 10:24 am
by Lancasterclaret
Sorry Leisure, not had my morning coffee yet!

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 10:32 am
by tybfc
Leisure wrote:This thread is about the home leg!!!
Leisure - Find a wall - Bang your head on it.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 10:59 am
by aggi
aggi wrote:When it says Only those with Clarets Numbers will be able to purchase tickets due to UEFA regulations will you be able to purchase multiple tickets with one Clarets Number or need a Clarets Number for each ticket?
You can buy more than one using one clarets number.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 11:04 am
by tybfc
aggi wrote:You can buy more than one using one clarets number.
Are you sure about that at this stage of season ticket holders buying tickets?

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Fri Jul 06, 2018 11:08 am
by aggi
tybfc wrote:Are you sure about that at this stage of season ticket holders buying tickets?
I don't think they can buy extra until they come on general sale (season ticket holders can only confirm their own seats at the moment I believe). From Monday you can buy multiple tickets on one Clarets Number.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:41 am
by aggi
Anyone actually able to buy these?

Somewhat predictably the website doesn't seem to be working.

Clicking on Burnley v Aberdeen just gives you the "Home tickets" page. The two friendlies work.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:46 am
by MT03ALG
Nothing is working on my computer. 'Choose your own seat' does not appear. The BFC website is a nightmare. Any help appreciated.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:47 am
by Bordeauxclaret
They’ve messed it up. Again.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:49 am
by aggi
No-one answering the phones either.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:51 am
by Dom
Yeah the website is broke at the minute, the seats are in my basket automatically but zero priced, so I can't buy them.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 9:52 am
by aggi
aggi wrote:You can buy more than one using one clarets number.
Turns out they were entirely wrong in telling me this. You can only buy one.

EDIT: You can however register a new clarets number and buy using that.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:04 am
by Steeton claret
Got mine utc

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:08 am
by ClaretTony
aggi wrote:Turns out they were lying about this. You can only buy one.

EDIT: You can however register a new clarets number and buy using that.
What are they supposedly lying about?

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:15 am
by bfcfan1882
Not having any luck here.

3 home games automatically in my basket – all reserved seats for myself and friends and family season ticket holders.

Try to clear basket to just buy mine – no option to choose your own seat.

Try deleting entries in the basket to just leave mine – basket empties itself half way through. Log out, log in – full basket again.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:17 am
by ClaretTony
I have a lot of people in friends and family but only want to purchase Aberdeen for three of them and the friendlies for two. I would have to delete everyone else one by one. I started and had got hardly anywhere in ten minutes so gave up. I'll have to go to the ticket office to do it.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:17 am
by D8BFC
"You can however register a new clarets number and buy using that."

Hmm, doesnt sound right - i thought they said you had to have a previous purchase history to get a ticket.... a lot of new applications with AB postcodes then if not?

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:23 am
by aggi
ClaretTony wrote:What are they supposedly lying about?
I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:27 am
by tybfc
Glad it's just not me then!

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:31 am
by ClaretTony
aggi wrote:I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.
So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:31 am
by ClaretTony
aggi wrote:I phoned on Friday and asked if you could buy multiple home tickets with one Clarets Number and was told you could (I repeated it back to them to check).

When I came to check out today (once the website started working) it gave an error message that two tickets were on one clarets number. By the time I'd added a new Friends and Family member to my account the stand I wanted had gone.

If they'd actually told me the correct information when I spoke to them then I would have added the other Clarets Number before this morning.

With the website not working, no updates on twitter, no-one answering the phone and this it was just another example of our shonky ticketing sytem and the poor communication we've come to expect regarding it.
So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:40 am
by quoonbeatz
wouldn't be the first time they've lied this weekend to be fair.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:42 am
by thatdberight
I had to take out a load of tickets I didn't want but leaving the 2 I did want went through easily.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:48 am
by thatdberight
quoonbeatz wrote:wouldn't be the first time they've lied this weekend to be fair.
I'm not a fan of anything very much about the ticketing set-up at BFC but I'd always assume cock-up over conspiracy based on my experience over the last 15 years. When you look at many if the posts on here, it's more than possible that misunderstandings arise. Take this thread for example: two posts in, it's not even clear which fixture is being discussed.

It's unhelpful to state they're lying. It's both evidently an assumption and lets those who want to cheerlead for anything the club does point to it as inflammatory and jumping the gun.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:55 am
by aggi
ClaretTony wrote:So you suggest someone has given you incorrect information over the phone and you accuse the club of lying.
Agreed, lying isn't the right word (I've edited the original post). Incompetent is more accurate.

A frustrating morning of attempting to buy tickets that would all have been avoidable if the club had got its act together.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 11:04 am
by quoonbeatz
thatdberight wrote:I'm not a fan of anything very much about the ticketing set-up at BFC but I'd always assume cock-up over conspiracy based on my experience over the last 15 years. When you look at many if the posts on here, it's more than possible that misunderstandings arise. Take this thread for example: two posts in, it's not even clear which fixture is being discussed.

It's unhelpful to state they're lying. It's both evidently an assumption and lets those who want to cheerlead for anything the club does point to it as inflammatory and jumping the gun.
i've always been quite supportive of them tbh but this latest debacle has been so poor they deserve harsher words.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 1:49 pm
by MT03ALG
I also had to delete all my family and friends tickets before I could order tickets for myself but after an hour I finally succeeded in buying tickets for the two home friendly matches and the Aberdeen home game. Very complicated system to say the least....

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 1:52 pm
by MT03ALG
I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 1:56 pm
by Grumps
MT03ALG wrote:I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!
You could have picked tickets up in Aberdeen on the day

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 1:57 pm
by Leisure
MT03ALG wrote:I also wanted to buy a ticket for Aberdeen away but am in Germany at the moment and would not be able to go in person to the ticket office to pick up the ticket. I also happen to have my passport and driving licence with me in Germany !!
Aberdeen away has been sold out since early Saturday morning. But if you had have managed to purchase one you would have been able to collect your ticket in Aberdeen.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 1:58 pm
by vinrogue
Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 2:02 pm
by quoonbeatz
vinrogue wrote:Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?
only season ticket holders can claim their seats at the moment. general sale is next week.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 2:04 pm
by Bordeauxclaret
quoonbeatz wrote:only season ticket holders can claim their seats at the moment. general sale is next week.
Anyone with a clarets number can buy the others now.
Apart from the cricket field stand.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 2:45 pm
by quoonbeatz
Bordeauxclaret wrote:Anyone with a clarets number can buy the others now.
Apart from the cricket field stand.
ah ok, i was going off the article

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 3:26 pm
by aggi
vinrogue wrote:Anyone know why on line there are no seats available in the Cricket Field stand, my lads asked me to get their tickets in there. Buying our season ticket seats was easy,but getting my two sons (both have a Claret Number but no season ticket) and wished to have a sing song in the CFS isn't happening?
I know someone (not a season ticket holder) who got a ticket in the cricket field this morning. They phoned up rather than attempting to navigate our novelty website so that may be how to do it.

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 3:48 pm
by Burnleybabe
bfcfan1882 wrote:Not having any luck here.

3 home games automatically in my basket – all reserved seats for myself and friends and family season ticket holders.

Try to clear basket to just buy mine – no option to choose your own seat.

Try deleting entries in the basket to just leave mine – basket empties itself half way through. Log out, log in – full basket again.

Same here finally got the 3 I wanted, then one that wasn't a season ticket holder all friends and family in basket again.

Just got the 3 I wanted and gave up.

I don't want all my friends and family in my basket when I only want to but 1 ticket

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 3:51 pm
by Selby Claret
thatdberight wrote:I had to take out a load of tickets I didn't want but leaving the 2 I did want went through easily.
Same here

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 10:36 pm
by ŽižkovClaret
Got mine sorted cant wait! Burnley in European competition then Worsley cup final on sunday. Lovely stuff and well worth flying back for

Re: 2018/19: Burnley v Aberdeen – Ticket Information

Posted: Mon Jul 09, 2018 11:37 pm
by IanMcL
Deleted the matches I did not want and secured my 2 tickets on offer.
All good.