MatchDay Heroes

[Den_Perry]

[South West Claret.]

Whats our connection with ELM people - ? This crazy idea has their mission statement all over it !

"ELM People offers a range of bespoke training and development programmes, customer journey mapping, and event management. Specialising in executive coaching and mentoring across all areas of our clients’ organisation, we will work with you to understand your needs, then build programmes addressing those specific needs.

The team at ELM People has a proven track record of delivering successful training and development programmes for our clients, including local authorities, retailers, national theatre companies along with event management for English Rugby Union Clubs and the London Olympic Games

The expertise and flexibility of ELM People enables clients to bring their ideas to life and liberate their potential. "

Does post 151 answer your question?

[Murger]

Article in Burnley Express now.

[gandhisflipflop]

Its not much, its nice first impression though - the best people at this type of job though are people with PAID customer service experience.

We don't even have people running the ticket office with good customer service, that would be a start.

Edit. In my opinion.

[Den_Perry]

To be fair, the ticket office staff have always been more than helpful whenever I've had dealings with them.

[SGr]

patronising gits,

[Sheedyclaret]

Club have put a update on FB now..

[Winks]

Update from the club:

https://www.burnleyfootballclub.com/new ... ay-heroes/" onclick="window.open(this.href);return false;

[South West Claret.]

Article in Burnley Express now.

https://www.burnleyexpress.net/news/sha ... -1-9354550" onclick="window.open(this.href);return false;

I expect the club are "considering their position".

[claptrappers_union]

The incentives should've been explained in the initial advert. It was way too formal for a volunteer position for a business that made a profit of £22m and the rate of claiming any benefit (which includes in work benefits) is more than 25% higher in Burnley than the national average.

[SGr]

When I saw update from the club on twitter I thought for a moment they were announcing the scrapping or changing of the scheme. But then that’d be changing something before being forced to, wouldn’t it

[deanothedino]

Don't agree with burnley doing this, But to call it illegal to advertise it is a joke.
Police, fire brigade, army, navy, airforce etc all have volunteers and all advertise for them, some in the national press....

And, importantly, they advertise them as voluntary roles. Not voluntary jobs, which is not legal.

[Burnley Ace]

I certainly don’t think the club would have a leg to stand on if one of their ‘volunteers’ pursued payment through the courts. You cannot make voluntary work look like a job.

Of course you can! Are you getting confused with the self employed- employee debate?

Is this any different from the role of goodwill ambassadors at the Olympics?

[ŽižkovClaret]

30k a year and i'll come work for BFC and sort out their complaints, customer service and supporter liaison. Im embarrassed by the club at times and would appreciate the chance to sort it out frankly.

[Den_Perry]

So some Premier League thinktank group or other visits and notices we don't have something that the likes of Man City (with thousands of match day tourists) have. Maybe there's a reason for this? Even so, it shouldn't be a volunteer type thing but if they do give them a decent amount of merchandise etc in return then fair enough I suppose.

I bet the recruitment consultants get a nice wedge of dough mind...

[ŽižkovClaret]

They missed off that Man City pay theirs, for a start

[Bacchus]

Still doesn't explain why the club aren't willing to pay people to perform the role. The 'valuable cv experience' line doesn't cut it. You could argue that the young folk working on the concession stands / turnstiles / selling programmes / raffle tickets etc are getting valuable experience - maybe we can get them in on a voluntary basis too?

Really bad PR, this. You've got to wonder who came up with / sanctioned this initiative and question what else they are allowed to influence because from the outside it looks like amateur hour.

[South West Claret.]

Of course you can! Are you getting confused with the self employed- employee debate?

Is this any different from the role of goodwill ambassadors at the Olympics?

They can dress it up and compare as much as they like but it still remains a rip-off to most decent people.

[deanothedino]

Of course you can! Are you getting confused with the self employed- employee debate?

Is this any different from the role of goodwill ambassadors at the Olympics?

Yes, it is different.

The non profit advice website another poster mentioned makes it clear that you should not make a voluntary role sound like a job.

[deanothedino]

So some Premier League thinktank group or other visits and notices we don't have something that the likes of Man City (with thousands of match day tourists) have. Maybe there's a reason for this? Even so, it shouldn't be a volunteer type thing but if they do give them a decent amount of merchandise etc in return then fair enough I suppose.

I bet the recruitment consultants get a nice wedge of dough mind...

I bet ELM are making a killing off a contract as easy as this.

[ClaretTony]

Been removed from the club website now and replaced with some sort of explanation. Given they’ve removed the job description link and the application form link suggests that they might have scrapped it.

[Den_Perry]

That told 'em! Fan power might just still be a force after all!

[Dom]

Removed from their social media profiles too. Incredibly dumb approach from a multi million pound profit making company. Thankfully the backlash seems to have had some effect.

[tim_noone]

Breath of fresh air this thred...right minded people coming together for a just cause. "United the people will never be defeated"!

[Wile E Coyote]

in light of this, can same pressure be applied to the volunteer team we seem to have currently ?

[wilks_bfc]

What was the club response? It’s been removed

[ClaretTony]

What was the club response? It’s been removed

Seems as though they've removed the explanation now - read it about half an hour ago, but the link is no longer working.

[Dom]

What was the club response? It’s been removed

Following criticism in some quarters regarding the Match Day Heroes story published yesterday, the club feels it is important that supporters and the wider community understand the full context of the proposed scheme. "This initiative was suggested to the club by the most recent ‘Premier League Supporter Experience’ matchday visits. "During these visits, they found that Burnley were one of a small number of clubs not to have any specific ‘here to help’ matchday representatives. "The suggestion was therefore to create a volunteers’ group to perform this role (similar to the
‘Gamesmakers’ at the Olympics).

We have therefore been liaising with a volunteers’ organisation on this project, which has experience of performing the same role at a number of football and rugby clubs, in addition to manning special events. "It is also important to understand that all across the country many people are actively looking for volunteering opportunities, which do not have the same demands of a job but allow them to be active, serve the community and also, for younger volunteers especially, gain both experience and CV material.

"However, as a club we did not want to restrict the opportunity to people who were already established ‘volunteers’, and so advertised it to supporters too. "We would also like to clarify that although volunteers may not all see all of the game at which they are working, they will certainly have access when their duties are completed and they will also get clothing, refreshments and merchandise.

"We also have numerous other incentives planned to ensure that once volunteers are here at the club, that they continue to come and help and enjoy the role. "In closing, it is important for us to attract people who want to perform the role, although of course the club will look to ensure that all volunteers are well looked after and are catered for, both to ensure they are happy in the role and, hopefully, want to continue to do it. "We hope this helps explain an initiative which will be an important part of our matchday experience."

Crap response, no wonder they deleted it. It's embarrassing.

[Grumps]

Who is responsible for publishing these articles, Bentley?

[deanothedino]

Who is responsible for publishing these articles, Bentley?

No, this would have been the supporter liaison girl or someone in the marketing and operations department.

[Grumps]

But surely articles going on the website, twitter etc goes through the media team?

[CrosspoolClarets]

Just seen this.

Flabbergasted.

I guess I shouldn't be, it's the logical extension from overpriced twix, no hot taps and an unheard of brand of cheap water. Whether the club broke the law, and whether they have now backtracked, is irrelevant. It shows that whoever the decision maker(s) is in this, they are totally out of touch and frankly are a liability (even if it's a board member, which I doubt). It is pathetic and a small minded unambitious mindset.

As somebody who makes a living advising on value for money, I can confidently say that many at the Turf can't even spell the phrase, let alone practice it. Value for money does NOT mean cheap.

Think about it - for the fans to receive maximum value, we would be advised and guided by a trained steward, in a paid for club uniform, with strong communication skills and a happy demeanour because they are well paid and treated appropriately. Instead, these volunteers would have been cold, wet, miserable, untrained and with poor communication skills (some won't be, but the zero salary would guarantee that on average, they would be). We would get a worse service, and obviously there would be less proper stewards about so it would save the club money even though this wasn't hinted at in the explanation.

It's taking the fans for granted - again. I dread to think what is in store when we return to the Championship. Selling off the stand roofs for scrap metal?

[claretandy]

The BBC now reporting on on it, somebody should be sacked for this.

https://www.bbc.co.uk/news/uk-england-l ... e-45560424" onclick="window.open(this.href);return false;

[Mattster]

The BBC now reporting on on it, somebody should be sacked for this.

https://www.bbc.co.uk/news/uk-england-l ... e-45560424" onclick="window.open(this.href);return false;

The irony.

[Claretuk]

When will lose the corner shop mentality? We are a joke @ moment!

[claptrappers_union]

But surely articles going on the website, twitter etc goes through the media team?

So, you should shoot the messenger then?

[jrgbfc]

Maybe the volunteers will be expected to pitch in and help with the construction of the disabled areas if they get a quiet moment?

[jrgbfc]

Joking aside the club should be more concerned with sorting out the shambles of filling the corners in than embarrassing themselves with ridiculous schemes like this.

[Billy Balfour]

PR disaster.

[deanothedino]

But surely articles going on the website, twitter etc goes through the media team?

No, they all have access

[ŽižkovClaret]

So, you should shoot the messenger then?

Nope, but a couple more people to check stuff before it goes out might have nipped that in the bud

[ksrclaret]

Just seen this, and what an utterly repugnant move this was. Shameful. Embarrassing.

Sums things up.

[LifeafterRobbie]

Trying to justify this makes it even more embarrassing.
Just 'put your hand up' and apologise.
I'd have a lot more respect if someone had the balls to do it.

[bfcjg]

I tend to bring a tin of Roses TBH. Better selection.

[jrgbfc]

Trying to justify this makes it even more embarrassing.
Just 'put your hand up' and apologise.
I'd have a lot more respect if someone had the balls to do it.

That's not the clubs way, they won't apologise even if they're blatantly in the wrong.

[Burnley Ace]

The BBC now reporting on on it, somebody should be sacked for this.

https://www.bbc.co.uk/news/uk-england-l ... e-45560424" onclick="window.open(this.href);return false;

It’s a report on the fans reaction and it seems that their reaction is causing embarrassment

[claptrappers_union]

Nope, but a couple more people to check stuff before it goes out might have nipped that in the bud

Why should the media team check it, it’s not their department and has got nothing to do with them. Should the media team check the food before Catering dish it out to hospitality guests or change the Sean Dyche’s team sheet at 2pm?

[Billy Balfour]

I've been thinking lately. There are many in the Burnley area who are struggling on low wages, usually with the accompanying zero-hour contract. So here's an idea - how about zero-hour pay?

I'm not sure. We might look too grasping and exploitive. Even the old mill owners of yore wouldn't have got away with that one.

We'll will be fine. We'll sell it to idiots as 'MatchDay Heroes'.

Awesome idea. Get right on it!

[fidelcastro]

Power to the people... well, if it HAS been scrapped!

An absolute PR shambles though.

[tim_noone]

It’s a report on the fans reaction and it seems that their reaction is causing embarrassment

They may see some of the match "when their duties are completed" said a spokesman.