Mobile phone help needed
Mobile phone help needed
I'm abroad at the moment and can't get my phone (Motorola Moto G4) to neither make or receive calls or texts. I'm on a monthly contract with Virgin and my phone is set with roaming on and international call barring off. I think that it may be a problem with the Access Point Network settings. Any suggestions please?
PS - I can access the internet on it through WiFi, just can't make or receive calls or texts. And as such I can't contact Virgin for help.
PS - I can access the internet on it through WiFi, just can't make or receive calls or texts. And as such I can't contact Virgin for help.
Last edited by Leisure on Thu Apr 11, 2019 6:55 pm, edited 1 time in total.
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Re: Mobile phone help needed
Is your roaming turned on?
If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work
Also take the sim out and give it a wipe too
If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work
Also take the sim out and give it a wipe too
Re: Mobile phone help needed
[quote="theroyaldyche"]Is your roaming turned on?
If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work
Also take the sim out and give it a wipe too[/quote
Yes, roaming is on. Reboot?
If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work
Also take the sim out and give it a wipe too[/quote
Yes, roaming is on. Reboot?
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Re: Mobile phone help needed
Turn fone off and on (reboot) whilst trying all local networks manually instead of automatically connecting to the first network it gives you
Its called a hard reset manual roam
Its called a hard reset manual roam
Re: Mobile phone help needed
Thanks but tried all that. Can access Internet but can't use phone or text.
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Re: Mobile phone help needed
Are you with some1 whos fone you can try your sim in to rule out a sim or fone issue
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Re: Mobile phone help needed
My mate had the same problem in France. It will be an issue at Virgin’s end. International call barring may be off but it’s not set up correctly. If you can get internet then you can make calls via WhatsApp or similar. Or you can go to Virgin’s live chat.
This user liked this post: Leisure
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Re: Mobile phone help needed
And they say kids are always on the phoneLeisure wrote:Thanks but tried all that. Can access Internet but can't use phone or text.
This user liked this post: Leisure
Re: Mobile phone help needed
What country are you in and what's your phone? Different countries have different bands.
Re: Mobile phone help needed
India.aggi wrote:What country are you in and what's your phone? Different countries have different bands.
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Re: Mobile phone help needed
It’ll probably be cheaper and easier to just pick up a local SIM card and use that.Leisure wrote:India.
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Re: Mobile phone help needed
Pete - If u can`t sort it with your phone & you need me to contact anyone while you are galavanting around India then e-mail me grahambyrom@aol.com or contact me via this thread !! Enjoy pal.
This user liked this post: Leisure
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Re: Mobile phone help needed
I always pull over onto the pavement when I use my mobile phone to text or use social media.
There's me avoiding 6 points and making the roads safer by not using my mobile whilst driving.
Always some selfish bitch with a pram turns up, or worse a rude nob in a wheel chair or on a mobility scooter.
that's the thanks I get .
There's me avoiding 6 points and making the roads safer by not using my mobile whilst driving.
Always some selfish bitch with a pram turns up, or worse a rude nob in a wheel chair or on a mobility scooter.
that's the thanks I get .
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Re: Mobile phone help needed
These 2 users liked this post: Bosscat Leisure
Re: Mobile phone help needed
Looks like my APN isn't set up. Any advice?
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Re: Mobile phone help needed
An apn is dependant on the fone. Id google what the apn settings should be for virgin for your type of fone and manually input it in settingsLeisure wrote:Looks like my APN isn't set up. Any advice?
Re: Mobile phone help needed
Cheers for trying to help me. Contacted Virgin Community and now had my phone re-set and now all seems to be working OK. UTCtheroyaldyche wrote:An apn is dependant on the fone. Id google what the apn settings should be for virgin for your type of fone and manually input it in settings
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Re: Mobile phone help needed
No probs. All they needed to do was send an apn refresh but as you couldnt get thru to them that idea was no good
This user liked this post: Leisure