Mobile phone help needed

[Leisure]

I'm abroad at the moment and can't get my phone (Motorola Moto G4) to neither make or receive calls or texts. I'm on a monthly contract with Virgin and my phone is set with roaming on and international call barring off. I think that it may be a problem with the Access Point Network settings. Any suggestions please?
PS - I can access the internet on it through WiFi, just can't make or receive calls or texts. And as such I can't contact Virgin for help.

[theroyaldyche]

Is your roaming turned on?

If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work

Also take the sim out and give it a wipe too

[Leisure]

[quote="theroyaldyche"]Is your roaming turned on?

If so, try and manually connect to the local networks. Try each one and reboot each time it doesnt work

Also take the sim out and give it a wipe too[/quote

Yes, roaming is on. Reboot?

[theroyaldyche]

Turn fone off and on (reboot) whilst trying all local networks manually instead of automatically connecting to the first network it gives you

Its called a hard reset manual roam

[Leisure]

Thanks but tried all that. Can access Internet but can't use phone or text.

[theroyaldyche]

Are you with some1 whos fone you can try your sim in to rule out a sim or fone issue

[TheOriginalLongsider]

My mate had the same problem in France. It will be an issue at Virgin’s end. International call barring may be off but it’s not set up correctly. If you can get internet then you can make calls via WhatsApp or similar. Or you can go to Virgin’s live chat.

[tim_noone]

Thanks but tried all that. Can access Internet but can't use phone or text.

And they say kids are always on the phone

[aggi]

What country are you in and what's your phone? Different countries have different bands.

[Leisure]

What country are you in and what's your phone? Different countries have different bands.

India.

[bfccrazy]

India.

It’ll probably be cheaper and easier to just pick up a local SIM card and use that.

[Rick_Muller]

enjoy the peace and quiet mate

[rishtonianclaret]

Pete - If u can`t sort it with your phone & you need me to contact anyone while you are galavanting around India then e-mail me grahambyrom@aol.com or contact me via this thread !! Enjoy pal.

[pushpinpussy]

I always pull over onto the pavement when I use my mobile phone to text or use social media.
There's me avoiding 6 points and making the roads safer by not using my mobile whilst driving.
Always some selfish bitch with a pram turns up, or worse a rude nob in a wheel chair or on a mobility scooter.

that's the thanks I get .

[Devils_Advocate]

[Leisure]

Looks like my APN isn't set up. Any advice?

[theroyaldyche]

Looks like my APN isn't set up. Any advice?

An apn is dependant on the fone. Id google what the apn settings should be for virgin for your type of fone and manually input it in settings

[Leisure]

An apn is dependant on the fone. Id google what the apn settings should be for virgin for your type of fone and manually input it in settings

Cheers for trying to help me. Contacted Virgin Community and now had my phone re-set and now all seems to be working OK. UTC

[theroyaldyche]

No probs. All they needed to do was send an apn refresh but as you couldnt get thru to them that idea was no good