Clarets Player Subscription Cancellation

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the_magic_rat
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Clarets Player Subscription Cancellation

Post by the_magic_rat » Tue Jul 02, 2019 11:01 am

In mid-June I e-mailed ifollow@online.efl advising them that I wished to cancel my subscription to Clarets Player when it came up for renewal at the beginning of July.

I wasn't happy to discover this morning when I checked my e-mails that, regardless of my instruction to the contrary,my subscription had been deducted.

I rang the number on the bottom of the renewal e-mail (01772 325800) which I presume is the EFL HQ. They gave me another number 0207 8264577 which, when I rang it, re-routed my call to the mobile of someone called Ian Logan, who i'm waiting to ring me back.

Has anyone else encountered a similar problem?

Thanks

Goodclaret
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Re: Clarets Player Subscription Cancellation

Post by Goodclaret » Tue Jul 02, 2019 11:05 am

Hi t_m_r

I cancelled mine by emailing finance@efl.com and they replied immediately and actioned accordingly.

Hope that helps?

the_magic_rat
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Re: Clarets Player Subscription Cancellation

Post by the_magic_rat » Tue Jul 02, 2019 11:07 am

Thanks Goodclaret.

I will forward them the mail I sent this morning.
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Sausage
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Re: Clarets Player Subscription Cancellation

Post by Sausage » Tue Jul 02, 2019 11:13 am

Not being funny but you should never trust a company to cancel a direct debit. Why didn't you cancel it yourself at the same time? If you want a job done properly, and all that.

ŽižkovClaret
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Re: Clarets Player Subscription Cancellation

Post by ŽižkovClaret » Tue Jul 02, 2019 11:18 am

Sausage wrote:Not being funny but you should never trust a company to cancel a direct debit. Why didn't you cancel it yourself at the same time? If you want a job done properly, and all that.
From memory i dont think CP is a direct debit, more a recurring card payment, so not really cancellable from the consumer side

the_magic_rat
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Re: Clarets Player Subscription Cancellation

Post by the_magic_rat » Tue Jul 02, 2019 11:22 am

I think you're correct, Zizkov. Whatever the payment arrangement,I naively assumed that if I followed the instructions correctly a professional organisation would do what it said it would.

Bosscat
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Re: Clarets Player Subscription Cancellation

Post by Bosscat » Tue Jul 02, 2019 11:57 am

Zizkov is absolutely right its a recurring card payment ...

Not a Direct Debit .....

https://www.moneysavingexpert.com/banki ... -payments/" onclick="window.open(this.href);return false;

theroyaldyche
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Re: Clarets Player Subscription Cancellation

Post by theroyaldyche » Tue Jul 02, 2019 12:09 pm

its not a direct debit smart arse

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