Claretplayer HD

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IanMcL
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Claretplayer HD

Post by IanMcL » Tue Aug 06, 2019 9:18 pm

When I click Claretplayer HD, on the app, it stops and closes

Anyone else suddenly got this?
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Bosscat
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Re: Claretplayer HD

Post by Bosscat » Tue Aug 06, 2019 9:26 pm

Yes I've had that problem this evening I think there must be a problem their end (says he stating the bleedin obvious :lol:)
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Brucefanclaret
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Re: Claretplayer HD

Post by Brucefanclaret » Wed Aug 07, 2019 6:41 am

Are you using the App? I find that easier. Or YouTube.
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Brucefanclaret
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Re: Claretplayer HD

Post by Brucefanclaret » Wed Aug 07, 2019 6:41 am

Are you using the App? I find that easier. Or YouTube.
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IanMcL
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Re: Claretplayer HD

Post by IanMcL » Wed Aug 07, 2019 8:57 am

Yes. I use the app and check the news, order away tickets etc. There I also click on Claretplayer HD to watch the videos but that now close the app totally and instantly.
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Bosscat
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Re: Claretplayer HD

Post by Bosscat » Wed Aug 07, 2019 9:30 am

IanMcL wrote:Yes. I use the app and check the news, order away tickets etc. There I also click on Claretplayer HD to watch the videos but that now close the app totally and instantly.
Snap although at the moment am using the web site due to App problems :(
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Brucefanclaret
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Re: Claretplayer HD

Post by Brucefanclaret » Wed Aug 07, 2019 9:58 am

Working fine on App for me this morning?
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agreenwood
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Re: Claretplayer HD

Post by agreenwood » Wed Aug 07, 2019 10:12 am

When I try and watch a video on the App it tells me my account details are invalid and won’t let me log in.

I suspect the App might be on its arse and being phased out. Same thing happened a few years back and club had to source a new App supplier.
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IanMcL
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Re: Claretplayer HD

Post by IanMcL » Wed Aug 07, 2019 11:38 am

Still the same. Just auto closes. Pity. Worked well.
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Bosscat
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Re: Claretplayer HD

Post by Bosscat » Wed Aug 07, 2019 12:24 pm

IanMcL wrote:Still the same. Just auto closes. Pity. Worked well.
Have contacted player... in the meantime I uninstalled the App, re installed it and no difference.

Clarets player available via the website so am using that.
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diamondpocket
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Re: Claretplayer HD

Post by diamondpocket » Wed Aug 07, 2019 12:28 pm

tried to watch Player on the site last night but was having difficulty, it was really slow and buffered every 10 secs or so
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IanMcL
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Re: Claretplayer HD

Post by IanMcL » Wed Aug 07, 2019 1:00 pm

They are trying to tell us something....without telling us!
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Bosscat
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Re: Claretplayer HD

Post by Bosscat » Wed Aug 07, 2019 5:00 pm

IanMcL wrote:They are trying to tell us something....without telling us!
Got App running again Ian....

Follow the instructions I got

1, Remove App
2, Restart Phone/Device (Very Important to do this)
3, Re-install App

Log in with Details and its working again....

Here is the E-mail I got Ian

Thank you for contacting Clarets Player HD support.

For either PC/Mac desktop/laptop -or- mobile web browser, first troubleshooting step please clear browser cache and cookies, and/or try an alternate web browser type (e.g. Chrome, Firefox, Safari, Edge, etc.)

For app troubleshooting, be sure you have the latest app version installed: delete your app, restart the device, install the app and sign in again.

Regards,

Hope this sorts you out Ian m8 :D :D
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IanMcL
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Re: Claretplayer HD

Post by IanMcL » Wed Aug 07, 2019 6:29 pm

My hero!

Thanks Bosscat.
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Bosscat
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Re: Claretplayer HD

Post by Bosscat » Wed Aug 07, 2019 6:48 pm

IanMcL wrote:My hero!

Thanks Bosscat.
Your welcome m8 I was tearing my bloody hair out :lol: as the website HD on my phone (or computer) was very pixelated unlike in the App (which has always been true HD) and when smart shared to the TV was unwatchable.
Now the Apps working again can watch the vids in HD on 42" screen instead of 6" :lol: :lol: :lol:

;) Int tecknology wunderful ;)
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IanMcL
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Re: Claretplayer HD

Post by IanMcL » Wed Aug 07, 2019 7:08 pm

Me too!
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