Problem With Online Tickets

[damo_whitehead]

Been trying since about 6pm yesterday but I haven't been able to buy tickets for Brighton away, the option is there and when you click to add to basket eventually the page just times out. Anyone else got this problem?

I don't live local to Burnley so buying them in person isn't an option, is it possible to still phone and pay over the phone as that option isn't available online according to the official website

[Leisure]

Just purchased 3 online without any problems.

[damo_whitehead]

Typically started working about 10 minutes after I put this post on!

[Bosscat]

Typically started working about 10 minutes after I put this post on!

Always happens m8

[IanMcL]

Got my old folks ticket last night.

[Kevwando]

Is there a limit on how many tickets you can buy online? I tried to buy 5 but only let me buy 4.

[Leisure]

Is there a limit on how many tickets you can buy online? I tried to buy 5 but only let me buy 4.

They've set the limit at 4 for this game. Sometimes it varies but the club never inform fans of the limit, you only find out about it by trial and error! Like when I tried to purchase 10, then 9, then 8, then 7, then 6, then 5 and then whoopee, got 4! Then had to do another 4 and then a 2. If you do a 4 and then a 1 all the 5 may be sat together but I'd suggest doing 3 and then 2. At least then there's not the possibility of 1 of your 5 being sat on their own.

[Kevwando]

Thanks Leisure - I went for the 3 & 2 option. Hopefully we will be sat together.

[ClaretTony]

Is that when you are using friends & family so buying them all under different qualifying Clarets Numbers?

[Kevwando]

Yes, I tried to buy 5 tickets all under different claret numbers but would only allow me to buy 4 at once.
To get around this I bought 3, logged back in and bought another 2.
I don't see the logic behind this?

[Leisure]

Is that when you are using friends & family so buying them all under different qualifying Clarets Numbers?

Yes, that's correct. 1 per Clarets number (with 6000+ points) but you can only buy 4 in one transaction. So if someone wants to buy say 10 tickets they have to get them in 3 different transactions, logging in each time. And the club would then have to post them out in 3 separate envelopes instead of just 1. Also, there's then no guarantee that the 10 seats will be together.

PS - I can understand the possible need to limit tickets if there was such a high demand that we were selling out every game but that's just not the case.

[Granny WeatherWax]

Yes, that's correct. 1 per Clarets number (with 6000+ points) but you can only buy 4 in one transaction. So if someone wants to buy say 10 tickets they have to get them in 3 different transactions, logging in each time. And the club would then have to post them out in 3 separate envelopes instead of just 1. Also, there's then no guarantee that the 10 seats will be together.

Absolute madness!

[BacupClaret]

Anyone else having problems buying tickets online? Ive been trying to get on to buy Villa tickets but it wont let me in.

[ICL]

No problem for me last night getting my Villa tickets

[Granny WeatherWax]

Anyone else having problems buying tickets online? Ive been trying to get on to buy Villa tickets but it wont let me in.

Sorted villa yesterday but I’ve just tried and the ticket site won’t load.

[Leisure]

Doesn't seem to be working. Can't access the site.

[Awayfromburnley]

Same here.

So frustrating and frankly it's not really acceptable is it? Do other clubs have the same issues?

[Leisure]

Seems ok now.