Online ticketing - charges
-
- Posts: 21464
- Joined: Thu Jan 21, 2016 9:59 pm
- Been Liked: 8585 times
- Has Liked: 11285 times
Online ticketing - charges
Anyone any idea how and why ticketmaster (and the like) charge fees for tickets you buy yourself online?
Bought some tickets for an event later this year and there is:
£2.60 per ticket 'service charge'
£1.50 per booking 'handling fee'
Confused as to what these are given I booked these myself and they are e tickets!
Surely they already make their cut from the events themselves?
Individually not a great amount. But when you buy lots of tickets (and they sell millions) surely this almost a scam!?
Bought some tickets for an event later this year and there is:
£2.60 per ticket 'service charge'
£1.50 per booking 'handling fee'
Confused as to what these are given I booked these myself and they are e tickets!
Surely they already make their cut from the events themselves?
Individually not a great amount. But when you buy lots of tickets (and they sell millions) surely this almost a scam!?
Re: Online ticketing - charges
You fishin' again James!
-
- Posts: 21464
- Joined: Thu Jan 21, 2016 9:59 pm
- Been Liked: 8585 times
- Has Liked: 11285 times
Re: Online ticketing - charges
No, going to a rave.Leisure wrote:You fishin' again James!
This user liked this post: Leisure
-
- Posts: 985
- Joined: Thu Mar 17, 2016 11:20 am
- Been Liked: 264 times
- Has Liked: 90 times
Re: Online ticketing - charges
Just a guess but I imagine that the first charge is a "service charge" and the other charge is a "handling fee".
Your presumption that they take a cut from the ticket themselves is exactly that, a presumption.
Previously they didn't used to publish these charges separately, and did just to have a flat fee, but because people complained about paying a fee above the ticket face value they now break them out.
The fees are there to cover the cost of their IT operation, servers, hosting fees, connectivity and security solutions. The amount of investment these companies make is vast, they are constantly under cyber attack and have to put mechanisms in place to stop the touting industry. They also have charges above and beyond for using creditcards, paypal or whatever payment method they take, and various charges for moving the funds around.
They also still employ a lot of staff, OK, they don't mail tickets out but they do need manual intervention to load tickets, configure concert venues and liaise with artists reps etc
In the past you'd have to have taken a day off work, drive to the venue and queue up for tickets (i remember those days), or take the lottery of actually phoning up and talking to a real person relaying on the amount of operators a venue might have put on that day.
I've no worries about paying a little extra as the service is far better than it was previously.
Your presumption that they take a cut from the ticket themselves is exactly that, a presumption.
Previously they didn't used to publish these charges separately, and did just to have a flat fee, but because people complained about paying a fee above the ticket face value they now break them out.
The fees are there to cover the cost of their IT operation, servers, hosting fees, connectivity and security solutions. The amount of investment these companies make is vast, they are constantly under cyber attack and have to put mechanisms in place to stop the touting industry. They also have charges above and beyond for using creditcards, paypal or whatever payment method they take, and various charges for moving the funds around.
They also still employ a lot of staff, OK, they don't mail tickets out but they do need manual intervention to load tickets, configure concert venues and liaise with artists reps etc
In the past you'd have to have taken a day off work, drive to the venue and queue up for tickets (i remember those days), or take the lottery of actually phoning up and talking to a real person relaying on the amount of operators a venue might have put on that day.
I've no worries about paying a little extra as the service is far better than it was previously.
This user liked this post: Leisure
-
- Posts: 7061
- Joined: Tue Mar 01, 2016 12:50 pm
- Been Liked: 2172 times
- Has Liked: 3108 times
- Location: Praha
- Contact:
Re: Online ticketing - charges
They ARE a decent proportion of the touting industryclaret wizard wrote:mechanisms in place to stop the touting industry.
https://www.nme.com/news/music/ticket-m ... me-2381649
https://www.theguardian.com/music/2019/ ... s-concerts
-
- Posts: 2653
- Joined: Mon Aug 06, 2018 8:26 pm
- Been Liked: 505 times
- Has Liked: 245 times
Re: Online ticketing - charges
Smarties on tapcricketfieldclarets wrote:No, going to a rave.
-
- Posts: 931
- Joined: Thu Jan 21, 2016 12:30 pm
- Been Liked: 253 times
- Has Liked: 317 times
Re: Online ticketing - charges
We should be really thankful to BFC for our online ticketing service
NO service charges
NO booking fees
NO postage fees
Well done BFC, long may it continue!
NO service charges
NO booking fees
NO postage fees
Well done BFC, long may it continue!
These 2 users liked this post: Leisure Bosscat
-
- Posts: 12368
- Joined: Sun Oct 30, 2016 2:43 pm
- Been Liked: 5209 times
- Has Liked: 921 times
Re: Online ticketing - charges
Yep remember skipping college and getting the X43 to Manchester, walking from the centre to the Apollo (asking directions as we went along) and queuing up to get Stone Roses tickets for their 95 homecoming gig. Took up best part of the day and a lot of effort so a few quid handling fee is nothingclaret wizard wrote:In the past you'd have to have taken a day off work, drive to the venue and queue up for tickets (i remember those days), or take the lottery of actually phoning up and talking to a real person relaying on the amount of operators a venue might have put on that day.
Re: Online ticketing - charges
Hope that people at the club read this and realise that some people do appreciate the service they give.durhamclaret wrote:We should be really thankful to BFC for our online ticketing service
NO service charges
NO booking fees
NO postage fees
Well done BFC, long may it continue!
These 2 users liked this post: Bosscat durhamclaret