Post
by beddie » Wed Mar 18, 2020 3:37 pm
FactualFrank. This is it.
SKY
Keeping you connected to what matters, when it matters most
Dear xxx
In such challenging times, we wanted to let you know what we're doing at Sky to keep you connected to what matters, when it matters most.
Our first priority is ensuring our customers continue to get the very best service we can provide. We'd love more people to experience Sky, but for the time being, we're focusing our attention and resources on making sure we do our very best for our existing customers. Whether this is prioritising the calls coming into our call centres, improving our online service, or sending our engineers on visits to your home to keep your services up and running.
With us all likely to be spending more time at home in the coming months, we're also doing a few extra things to make your Sky TV experience even better.
• We're making Sky Go Extra available to all our customers for free, so busy homes will have access to Sky TV on three screens at the same time.
• We're launching three new channels this Spring – Sky History, Sky Nature and Sky Documentaries – providing high quality factual programmes that can help educate as well as entertain.
• Because going out to the cinema may not be possible for a while, we're bringing the cinema to you, by making a range of movies available in your home through Sky Store, on the same day as the global premieres.
• We're bringing YouTube kids and Disney+ to Sky Q in the coming weeks, so you and your family have even more entertainment choices.
• While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription you will not be charged a fee to do so or be held to any notice period. Meanwhile, we continue to provide high quality content across all of our 11 sports channels.
We also appreciate that staying connected is crucial at a time like this, so we're making sure our Broadband, Talk and Mobile services are as reliable as they can possibly be:
• The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night and our network engineers are working hard to ensure they are tested, monitored and improved 24/7.
• To make it easier for you to keep in touch with your loved ones without worrying about costs - especially if you are self-isolating or reducing social contact - calls to UK landlines at any time of day will be free for our existing Sky Talk customers from this weekend to the end of April.
• With the prospect of many of us working from home, we want our existing Sky Mobile customers to be able to access the internet without worrying about running out of data. So, we'll soon be adding a 10GB data boost into the Piggybanks of all of our customers, free of charge. This can be shared across all the SIMs on your account.
Thanks for your continued loyalty to Sky. In these tough times, we want you to know that you can rely on us to keep you connected to whatever matters most to you, when it matters most.
Find out more
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Grant Way, Isleworth, Middlesex TW7 5QD.
Free Sky Talk calls: Sky Talk customers only. Free calls from your Sky Talk landline to UK landlines between 00:01 on 21/03/20 and 23:59 on 30/04/20. Excludes premium rate numbers, service calls and calls using call features (e.g. 1471). UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Subject to Acceptable Use Policy - see sky.com/talk
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