ARTICLE: Burnley confirm ticket refunds

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ClaretTony
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ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 12:12 pm

Refund details for outstanding 2019/20 fixtures

See link
https://www.uptheclarets.com/burnley-co ... et-refunds

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Wed May 20, 2020 12:16 pm

£95.78 refund for an adult Longside Upper centre blocks

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Re: ARTICLE: Burnley confirm ticket refunds

Post by MT03ALG » Wed May 20, 2020 12:17 pm

Will this include payments made by Direct Debit ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 12:18 pm

Sean Dyche's Watch wrote:
Wed May 20, 2020 12:16 pm
£95.78 refund for an adult Longside Upper centre blocks
£95.79 if you round up rather than down :D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 12:19 pm

MT03ALG wrote:
Wed May 20, 2020 12:17 pm
Will this include payments made by Direct Debit ?
Don’t see why not, unless you have payments outstanding for 19/20 I guess.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 12:20 pm

MT03ALG wrote:
Wed May 20, 2020 12:17 pm
Will this include payments made by Direct Debit ?
Yes because you have now paid for it in full

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Tribesmen » Wed May 20, 2020 12:38 pm

Not bad from the club i must say .
The best they can do as this season is now going to be played without fans it seems and as for next nobody knows as yet .
Well done BFC
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Re: ARTICLE: Burnley confirm ticket refunds

Post by alboclaret » Wed May 20, 2020 12:51 pm

Yeah good from the club.

I'm surprised they have not kept it and done something for ticket holders re watching the games. No worries though. They must have decided which is obvious, no fans or no games at all.
I I havnt heard any other clubs refuning so well done if we are the first.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretburns » Wed May 20, 2020 12:59 pm

alboclaret wrote:
Wed May 20, 2020 12:51 pm
Yeah good from the club.

I'm surprised they have not kept it and done something for ticket holders re watching the games. No worries though. They must have decided which is obvious, no fans or no games at all.
I I havnt heard any other clubs refuning so well done if we are the first.
I saw a report the other day on SSN where another Premier League club, Everton if I remember correctly, offered fans a refund for the remaining games, vouchers for the same amount in the club shop or the refund amount being donated to charity.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by alboclaret » Wed May 20, 2020 1:00 pm

claretburns wrote:
Wed May 20, 2020 12:59 pm
I saw a report the other day on SSN where another Premier League club, Everton if I remember correctly, offered fans a refund for the remaining games, vouchers for the same amount in the club shop or the refund amount being donated to charity.
There you go. I'm not very up on anything football at the minute

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Wed May 20, 2020 1:04 pm

alboclaret wrote:
Wed May 20, 2020 1:00 pm
There you go. I'm not very up on anything football at the minute
Add Norwich Brighton and mufc to the list

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 1:06 pm

Grumps wrote:
Wed May 20, 2020 1:04 pm
Add Norwich Brighton and mufc to the list
I suspect Norwich and Brighton did it the day after lockdown to further their ‘season must be cancelled’ narrative :lol:
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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretdj » Wed May 20, 2020 1:08 pm

Are they going to keep on taking dd payments for next season? Even though we don't think we will be in TM this year?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:23 pm

claretdj wrote:
Wed May 20, 2020 1:08 pm
Are they going to keep on taking dd payments for next season? Even though we don't think we will be in TM this year?
I think so although everyone did have the option to cancel.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:24 pm

alboclaret wrote:
Wed May 20, 2020 12:51 pm
Yeah good from the club.

I'm surprised they have not kept it and done something for ticket holders re watching the games. No worries though. They must have decided which is obvious, no fans or no games at all.
I I havnt heard any other clubs refuning so well done if we are the first.
The outstanding games are all expected to be televised.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Wed May 20, 2020 1:31 pm

Would have preferred the donation to be the food bank rather than the Youth Development tbh
As mentioned on a previous post about the fundraising that goes on here, it’s not as though the club really need it for that reason now.
As for the “credit note” if you can’t use it for online purchases then not much point - also is it credit for tickets or retail?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Wed May 20, 2020 1:33 pm

claretdj wrote:
Wed May 20, 2020 1:08 pm
Are they going to keep on taking dd payments for next season? Even though we don't think we will be in TM this year?
They have said they are awaiting further clarity on next season before working out what to do. But given they are refunding for games we have not been able to see this season then I expect they will do the same for next season.
It’s a big operational exercise to refund monies so they won’t want to be doing this more than needed.

I’m not sure the government are in a position to make long term decisions as to when crowds will return to sporting events - think the best we can hope for is a decision for the next 3 months and then reviewing that decision even though we know it’s highly unlikely we will be watching football any time soon.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:34 pm

wilks_bfc wrote:
Wed May 20, 2020 1:31 pm
Would have preferred the donation to be the food bank rather than the Youth Development tbh
As mentioned on a previous post about the fundraising that goes on here, it’s not as though the club really need it for that reason now.
As for the “credit note” if you can’t use it for online purchases then not much point - also is it credit for tickets or retail?
Given how we were dealt with I am amazed they’ve requested you can donate to the youth department.

I’ll be totally honest here and say I’ll be claiming my refund. If I did choose to donate it I could then to a charity of my choice.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretdj » Wed May 20, 2020 1:36 pm

I have emailed the club & they replied that dd payments will continue to be taken & aren't being frozen. So potentially they going to owe a lot of st holders a lot of money back in refunds if no games are attended this year as predicted.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:37 pm

TVC15 wrote:
Wed May 20, 2020 1:33 pm
They have said they are awaiting further clarity on next season before working out what to do. But given they are refunding for games we have not been able to see this season then I expect they will do the same for next season.
It’s a big operational exercise to refund monies so they won’t want to be doing this more than needed.
I think, sensibly, they waited until they knew for certain that these games weren’t being played before the went through and publicised a refund process.

I would expect it to be the same once we know how many games we won’t be able to see next season.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 1:44 pm

Tribesmen wrote:
Wed May 20, 2020 12:38 pm
Not bad from the club i must say .
The best they can do as this season is now going to be played without fans it seems and as for next nobody knows as yet .
Well done BFC
Not bad !!!
You must be joking . 2 months too late and I said so at the time.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by theboydonegood » Wed May 20, 2020 1:46 pm

would urge everyone to get the refund - and if you want to donate then do so separately - there could be extra funds available from gift aid ( although the club might have thought of that )

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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Wed May 20, 2020 1:48 pm

ClaretTony wrote:
Wed May 20, 2020 1:37 pm
I think, sensibly, they waited until they knew for certain that these games weren’t being played before the went through and publicised a refund process.

I would expect it to be the same once we know how many games we won’t be able to see next season.
Yep think so - still most clubs have not announced. I think we are 5th or 6th so that’s a possible champions league place !
Could be hard for next year though as they won’t know how many games fans can’t attend - same for all clubs but guess they will have to do this periodically but keep the direct debits going.
It’s a horrible situation all round and I know there are much more important things to deal with but it’s very strange to think of not going to a game for such a long period after more than 40 years of following them - and that must be an ever stranger feeling for you Tony.
I know some people have said they have not missed football - can’t say I fall into that category. I’ve missed watching and playing a hell of a lot !

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:48 pm

theboydonegood wrote:
Wed May 20, 2020 1:46 pm
would urge everyone to get the refund - and if you want to donate then do so separately - there could be extra funds available from gift aid ( although the club might have thought of that )
You could always use it to join next season’s first goal sweep.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 1:49 pm

ClaretTony wrote:
Wed May 20, 2020 1:34 pm
Given how we were dealt with I am amazed they’ve requested you can donate to the youth department.

I’ll be totally honest here and say I’ll be claiming my refund. If I did choose to donate it I could then to a charity of my choice.
Glad you agree they have handled it very badly.
Think we will have lost a fair percentage of long term season ticket holders.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:50 pm

paulatky wrote:
Wed May 20, 2020 1:44 pm
Not bad !!!
You must be joking . 2 months too late and I said so at the time.
Well it wouldn’t have been you would it without spouting your negative crap. Given the games weren’t scheduled to be played behind closed doors two months ago, refunds then would have been far too premature.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:51 pm

paulatky wrote:
Wed May 20, 2020 1:49 pm
Glad you agree they have handled it very badly.
Think we will have lost a fair percentage of long term season ticket holders.
We haven’t handled it badly at all. I’m just surprised at the choice of donation.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Quickenthetempo » Wed May 20, 2020 1:51 pm

Donating to the Youth set up is basically letting the club keep your money. PR man has done his job though.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Wed May 20, 2020 1:51 pm

wilks_bfc wrote:
Wed May 20, 2020 1:31 pm
Would have preferred the donation to be the food bank rather than the Youth Development tbh
You could always claim the refund then donate it to the foodbank...

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 1:53 pm

claretdj wrote:
Wed May 20, 2020 1:36 pm
I have emailed the club & they replied that dd payments will continue to be taken & aren't being frozen. So potentially they going to owe a lot of st holders a lot of money back in refunds if no games are attended this year as predicted.


Just shows they have no grasp of reality, Not just Burnley but those that run football, Embarrassing really . Or should that be really embarrassing

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:53 pm

cricketfieldclarets wrote:
Wed May 20, 2020 1:51 pm
You could always claim the refund then donate it to the foodbank...
Spot on. I’d recommend people to claim it and have the choice how to use it which could be to keep it or donate it.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Wed May 20, 2020 1:54 pm

claretdj wrote:
Wed May 20, 2020 1:36 pm
I have emailed the club & they replied that dd payments will continue to be taken & aren't being frozen. So potentially they going to owe a lot of st holders a lot of money back in refunds if no games are attended this year as predicted.
Spot on. A sensible option would’ve been to freeze things as a lot will cancel anyway now.

Personally unsure what to do. If there was a clear directive as to what will happen I’d definitely carry on paying.

As it stands a bit in limbo. I don’t know whether to keep on paying not knowing when it could be refunded. Or cancel and know that I’m still owed at least my first payment.
Cancelling will probably cause more headache than not.

Appreciate the club can’t control when crowds will be back. But they could plan around it like most businesses are.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 1:55 pm

paulatky wrote:
Wed May 20, 2020 1:53 pm
Just shows they have no grasp of reality, Not just Burnley but those that run football, Embarrassing really . Or should that be really embarrassing
You are the only one here as I can see that’s embarrassing.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Wed May 20, 2020 1:57 pm

TVC15 wrote:
Wed May 20, 2020 1:48 pm
Yep think so - still most clubs have not announced. I think we are 5th or 6th so that’s a possible champions league place !
Could be hard for next year though as they won’t know how many games fans can’t attend - same for all clubs but guess they will have to do this periodically but keep the direct debits going.
It’s a horrible situation all round and I know there are much more important things to deal with but it’s very strange to think of not going to a game for such a long period after more than 40 years of following them - and that must be an ever stranger feeling for you Tony.
I know some people have said they have not missed football - can’t say I fall into that category. I’ve missed watching and playing a hell of a lot !
I’ve said I’ve not missed it. That’s probably not entirely true. I’ve just not missed as much as I thought I would.

Think it’s a couple of factors.

Perspective. What’s REALLY important. And yes football is. Especially as a brilliant hobbie, social event and outlet. But when put in context it’s way down the list.

And secondly we are all in the same boat. It’s not like we are missing it on our own.

I miss it more when it’s on and I can’t go if that makes sense.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 2:01 pm

cricketfieldclarets wrote:
Wed May 20, 2020 1:57 pm
And secondly we are all in the same boat. It’s not like we are missing it on our own.

I miss it more when it’s on and I can’t go if that makes sense.
That sort of sums it up. I hate missing games so if I was unable to go and we were playing I wouldn’t be at all happy.

But we are not playing. As you say we are all in the same boat. I sit here in the house thinking I’d rather go and do something else but there’s nothing happening.

Yes it does make sense.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by theboydonegood » Wed May 20, 2020 2:01 pm

Personally think its been handled BRILLIANTLY - just for balance like

I can afford to keep paying so will do - but that is a judgement call for everyone to make themselves. Cant see the point in cancelling unless you cant afford the payment as no one can see the future yet and IF you cancel how do you know you can get the same price later ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 2:01 pm

Well to me it is. I realised many weeks ago that crowds at the remaining fixtures if the 19/20 season if played before March 2021 would be less likely than finding rocking horse manure.

At the time I was the only one on here saying it so I am used to being a majority of one.

With social distancing rules in place and in the absence of a vaccine it astounds me that anyone thought any different !!!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Wed May 20, 2020 2:02 pm

cricketfieldclarets wrote:
Wed May 20, 2020 1:57 pm
I’ve said I’ve not missed it. That’s probably not entirely true. I’ve just not missed as much as I thought I would.

Think it’s a couple of factors.

Perspective. What’s REALLY important. And yes football is. Especially as a brilliant hobbie, social event and outlet. But when put in context it’s way down the list.

And secondly we are all in the same boat. It’s not like we are missing it on our own.

I miss it more when it’s on and I can’t go if that makes sense.
Yep that makes sense - plus because it was all so sudden it’s still hard to take in exactly what has happened to the world so I’m guessing none of us are thinking about football as much as we are normally.
Anyway sounds like you have had much bigger things to deal with - a very nice distraction indeed. Wish I was in the same boat but it’s grand children next for me !
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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 2:03 pm

theboydonegood wrote:
Wed May 20, 2020 2:01 pm
Personally think its been handled BRILLIANTLY - just for balance like

I can afford to keep paying so will do - but that is a judgement call for everyone to make themselves. Cant see the point in cancelling unless you cant afford the payment as no one can see the future yet and IF you cancel how do you know you can get the same price later ?
I will take an educated guess at the future.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Wed May 20, 2020 2:03 pm

cricketfieldclarets wrote:
Wed May 20, 2020 1:51 pm
You could always claim the refund then donate it to the foodbank...
I know that and that is what will be done.
However it would have been a lot easier if it was just transferred over
A lot of people may intend to do that, but then "not get around to it"
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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Wed May 20, 2020 2:04 pm

paulatky wrote:
Wed May 20, 2020 2:01 pm
At the time I was the only one on here saying it so I am used to being a majority of one.
Make that a majority of two !
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 2:05 pm

theboydonegood wrote:
Wed May 20, 2020 2:01 pm
Personally think its been handled BRILLIANTLY - just for balance like

I can afford to keep paying so will do - but that is a judgement call for everyone to make themselves. Cant see the point in cancelling unless you cant afford the payment as no one can see the future yet and IF you cancel how do you know you can get the same price later ?
I’m the same as you. I’m not well off at all but my income isn’t affected and with no away trips I’m spending less in any case.

Now it’s direct debit I don’t really miss the money coming out so I’ll stick with it knowing I’ll get a refund at some point.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Wed May 20, 2020 2:09 pm

Not sure what else the club could have done, to be honest.

Amazing there are still people whinging.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Conroy92 » Wed May 20, 2020 2:15 pm

Another one here who thinks the club have done alright. Not sure what people were expecting. Can't believe when Garlick said we'd be in hot water by August without the TV money anyone was thinking of a refund? The club and owners have done well by us for a long time.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Tribesmen » Wed May 20, 2020 2:38 pm

I still say the club have done the best they can as nobody can say for sure either when games will be played or when fans can take their seats back at the Turf .
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Wed May 20, 2020 3:00 pm

I'll take a refund, they've already got £1500.00 of my money for next season

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Zlatan » Wed May 20, 2020 3:03 pm

I'm looking forward to being able to pick a better seat next season with all these ST holders giving up their seats, thanks all...

;)
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Quickenthetempo
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Quickenthetempo » Wed May 20, 2020 3:14 pm

cricketfieldclarets wrote:
Wed May 20, 2020 1:54 pm
Spot on. A sensible option would’ve been to freeze things as a lot will cancel anyway now.

Personally unsure what to do. If there was a clear directive as to what will happen I’d definitely carry on paying.

As it stands a bit in limbo. I don’t know whether to keep on paying not knowing when it could be refunded. Or cancel and know that I’m still owed at least my first payment.
Cancelling will probably cause more headache than not.

Appreciate the club can’t control when crowds will be back. But they could plan around it like most businesses are.
If you plan on cancelling DDs I would contact the club first.
You might lose the money you have already paid if you don't pay the 2nd DD. In breach of contract as the Government haven't actually said you can't attend next season.

I'm sure the club will refund if you get in touch though.

Leisure
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Wed May 20, 2020 3:25 pm

For anyone thinking of cancelling you may want to check with the club if you would then lose the right to having your own seat back as and when the season starts.

paulatky
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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 3:28 pm

Grumps wrote:
Wed May 20, 2020 3:00 pm
I'll take a refund, they've already got £1500.00 of my money for next season
Where are your tickets ?? 100 club

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