ARTICLE: Burnley confirm ticket refunds

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paulatky
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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 3:30 pm

Conroy92 wrote:
Wed May 20, 2020 2:15 pm
Another one here who thinks the club have done alright. Not sure what people were expecting. Can't believe when Garlick said we'd be in hot water by August without the TV money anyone was thinking of a refund? The club and owners have done well by us for a long time.
And supporters to them in much bleaker times.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 3:32 pm

fidelcastro wrote:
Wed May 20, 2020 2:09 pm
Not sure what else the club could have done, to be honest.

Amazing there are still people whinging.
Realised 2 months ago that there was mo possibility of finishing the 19/20 with crowds in attendance before at the earliest next March,

A few of us did !!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 3:41 pm

paulatky wrote:
Wed May 20, 2020 3:30 pm
And supporters to them in much bleaker times.
Less than half of current season ticket holders.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Wed May 20, 2020 3:52 pm

martin_p wrote:
Wed May 20, 2020 3:41 pm
Less than half of current season ticket holders.
Are you part of the 'you ain't a fan unless you watched us in the 80s brigade'?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 3:53 pm

Murger wrote:
Wed May 20, 2020 3:52 pm
Are you part of the 'you ain't a fan unless you watched us in the 80s brigade'?
Nope, I just pointing out that if someone’s going to go on about fans that saw us through tough times it’ll be half of the current season ticket holder numbers so shouldn’t be a consideration.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Wed May 20, 2020 3:58 pm

paulatky wrote:
Wed May 20, 2020 3:28 pm
Where are your tickets ?? 100 club
3 tickets........ Not rocket science

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Wed May 20, 2020 4:00 pm

paulatky wrote:
Wed May 20, 2020 3:32 pm
Realised 2 months ago that there was mo possibility of finishing the 19/20 with crowds in attendance before at the earliest next March,

A few of us did !!
Gosh, aren't you clever?

You should be advising the government!

:roll:
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Spijed » Wed May 20, 2020 4:09 pm

paulatky wrote:
Wed May 20, 2020 3:32 pm
Realised 2 months ago that there was mo possibility of finishing the 19/20 with crowds in attendance before at the earliest next March,

A few of us did !!
March? Why not Feb or April.

A bit of a random date?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 4:38 pm

Spijed wrote:
Wed May 20, 2020 4:09 pm
March? Why not Feb or April.

A bit of a random date?
I said not before March 2021.
I said it on March 12 when the PL was suspended.
A year hence seemed about right but today it might be optimistic.

At that time some people ,unbelievably,were saying football with crowds would be back within 3 weeks.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed May 20, 2020 4:46 pm

fidelcastro wrote:
Wed May 20, 2020 4:00 pm
Gosh, aren't you clever?

You should be advising the government!

:roll:
To be honest I have had a good couple of days

Yesterday the chancellor said we were facing the deepest economic downturn in history. I said that 7 weeks ago.

Yesterday Martin Lewis,moneyexpert, told people to be very careful before taking a mortgage payment holiday as it could make it more difficult to change/get a mortgage in future.I first made people aware of that 3 weeks ago.

And now clubs finally realising no chance of crowds seeing any more games in 19/20 season
Something I said 8 weeks ago.

So yes its been a good a couple of days.

I just hope my house price crash prediction doesnt come to fuition as I have a lot to lose.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by dsr » Wed May 20, 2020 4:46 pm

paulatky wrote:
Wed May 20, 2020 3:32 pm
Realised 2 months ago that there was mo possibility of finishing the 19/20 with crowds in attendance before at the earliest next March,

A few of us did !!
I think more people perhaps realised this than you think.

It's just that you were the only one calling for office staff to return to the club office to process the refunds; other people were happy to wait for their money until lockdown eased.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Wed May 20, 2020 4:57 pm

paulatky wrote:
Wed May 20, 2020 4:46 pm
To be honest I have had a good couple of days

Yesterday the chancellor said we were facing the deepest economic downturn in history. I said that 7 weeks ago.

Yesterday Martin Lewis,moneyexpert, told people to be very careful before taking a mortgage payment holiday as it could make it more difficult to change/get a mortgage in future.I first made people aware of that 3 weeks ago.

And now clubs finally realising no chance of crowds seeing any more games in 19/20 season
Something I said 8 weeks ago.

So yes its been a good a couple of days.

I just hope my house price crash prediction doesnt come to fuition as I have a lot to lose.
I wouldn't worry about it. With your obvious genius and financial expertise, combined with your predictions of nostradamus proportions, you'll soon be a millionaire once again.

:roll:
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 5:03 pm

paulatky wrote:
Wed May 20, 2020 4:38 pm
I said not before March 2021.
I said it on March 12 when the PL was suspended.
A year hence seemed about right but today it might be optimistic.

At that time some people ,unbelievably,were saying football with crowds would be back within 3 weeks.
I said it on March 12 - what do you want a round of applause?

On 12th March we were still due to be playing at Manchester City. Football was then suspended but it is only recently that there has been confirmation that they will be played behind closed doors if they are played at all. Clubs are now making arrangements across the league to offer refunds. Some clubs have publicised it earlier than us, some clubs are still to publicise any information.

This thread was to discuss the arrangements, what a shame one poster chooses to ruin it with agenda driven nonsense (and that's a polite request to stop posting on this thread and leave it for people to discuss the situation sensibly).
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Dy1geo » Wed May 20, 2020 5:06 pm

Can’t moan about how the club have handled the refund, I stated previously that I was prepared for not refund for this season however as they are offering it I will accept it.

As for next season going off new infection rates in London falling dramatically I just hope that this is replicated across the country and we get back at the Turf before Christmas.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by lakedistrictclaret » Wed May 20, 2020 5:16 pm

I think I'll request a refund and donate half of it to the foodbank as per the sticky at the top of the board.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Wed May 20, 2020 5:34 pm

People whinged about were they getting a refund for season ticket matches they were unable to attend of season cancelled/played behind closed doors.... now they are bloody whinging because the club are refunding the home matches they can't attend...

What the Eff do they want.

Thank you Mr Garlic you're doing a grand job
👍😎👍

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ksrclaret » Wed May 20, 2020 5:40 pm

Thank you to the club for doing this. The wait was completely understandable given the situation we’re in.

How very sad it’s come to this though. I cannot wait until we’re back on the Turf and I will be renewing again at the earliest opportunity available.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Billy Balfour » Wed May 20, 2020 6:19 pm

Heh. Gotta love some of the comments on here. You'd have thought the club had set fire to the refund money and then posted it on YouTube.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Rileybobs » Wed May 20, 2020 6:28 pm

The club did the right thing. It would have been silly to process refunds without definitively knowing that fans would not be attending before the end of the season. And despite what Paul Atkinson’s wife says, the club didn’t definitively know this.

Glad that the situation is being resolved. It’s a shame that DD payments for next season aren’t being suspended, but I can understand the logistical issues around that. As many people pay over 12 months they are paying for something in advance, so in many ways the situation is little different to this being the summer break between seasons.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by CFS » Wed May 20, 2020 6:34 pm

Will be collecting as soon as the club begin to pay up. The club can store it's millions all it wants but not from my money.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by TheFamilyCat » Wed May 20, 2020 6:37 pm

paulatky wrote:
Wed May 20, 2020 3:32 pm
Realised 2 months ago that there was mo possibility of finishing the 19/20 with crowds in attendance before at the earliest next March,

A few of us did !!
I'm sure there's a whole host of reasons why the club is refunding money now and not back in March. As you struggle with a simple task like logging out of your alter-ego's account before posting, I suspect most of them will be too complicated for you to understand.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Panthro » Wed May 20, 2020 8:07 pm

Sorry if I’ve missed this but does the refund policy apply to supporters with individual home match tickets?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 8:12 pm

Panthro wrote:
Wed May 20, 2020 8:07 pm
Sorry if I’ve missed this but does the refund policy apply to supporters with individual home match tickets?
Yes - see link at the top of the thread

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Panthro » Wed May 20, 2020 8:21 pm

Thanks for the confirmation

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claretmisterg » Wed May 20, 2020 8:44 pm

I cancelled my DD for 20/21 and the club said that I would still be able to purchase my own seat at early bird price but wouldn’t be able to pay by Direct Debit,

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Re: ARTICLE: Burnley confirm ticket refunds

Post by HOPE AND GLORY » Wed May 20, 2020 9:49 pm

BFC can have my money and I will carry on paying my DD for next season . Because I can remember having 3 free season tickets on promotion to PL I know it mega bucks now but it’s our club support it if you can . Be safe everyone
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Wed May 20, 2020 10:03 pm

All been handled really poorly the communication out of the club has been abysmal the media manager is to busy bashing the government at least we finally have a statement..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 10:14 pm

Sheedyclaret wrote:
Wed May 20, 2020 10:03 pm
All been handled really poorly the communication out of the club has been abysmal the media manager is to busy bashing the government at least we finally have a statement..
How would you like it to have been handled?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Burnleyareback2 » Wed May 20, 2020 10:20 pm

Well done once again BFC.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Wed May 20, 2020 10:35 pm

more communication to the supporters would be a start we are so slow to react always been a problem maybe the media manager needs to lay off the government a little and concentrate on his own role..plenty of businesses owed me money throughout this lockdown all kept me updated to the situation except one which has finally dragged its feet.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Rileybobs » Wed May 20, 2020 10:43 pm

Sheedyclaret wrote:
Wed May 20, 2020 10:35 pm
more communication to the supporters would be a start we are so slow to react always been a problem maybe the media manager needs to lay off the government a little and concentrate on his own role..plenty of businesses owed me money throughout this lockdown all kept me updated to the situation except one which has finally dragged its feet.
The club kept supporters updated with statements on their website.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Wed May 20, 2020 10:46 pm

Sheedyclaret wrote:
Wed May 20, 2020 10:35 pm
more communication to the supporters would be a start we are so slow to react always been a problem maybe the media manager needs to lay off the government a little and concentrate on his own role..plenty of businesses owed me money throughout this lockdown all kept me updated to the situation except one which has finally dragged its feet.
Did you want a statement from the club each day, which read as "nothing to report as yet"

???
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Wed May 20, 2020 10:48 pm

They didn't its been **** poor even when i asked the club was told it was a PL decision and every club was in the same position even though some prem clubs were already refunding games and had updated supporter weeks ago we are really weak at communication and have been for a long time..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed May 20, 2020 10:49 pm

Sheedyclaret wrote:
Wed May 20, 2020 10:35 pm
more communication to the supporters would be a start we are so slow to react always been a problem maybe the media manager needs to lay off the government a little and concentrate on his own role..plenty of businesses owed me money throughout this lockdown all kept me updated to the situation except one which has finally dragged its feet.
As others have said plenty of communication on the website. BFC didn’t owe you money until it had been confirmed that matches would be taking place behind closed doors. You may feel that has been obvious for a while, but until it had been confirmed the money wasn’t owed.

Compare this to a comedy gig I was supposed to be going to early April having bought the tickets through Ticketmaster. No formal communication to say it had been cancelled then one email to say they were looking at rescheduling weeks after it supposed to have happened. No offer of my money back.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 10:58 pm

Sheedyclaret wrote:
Wed May 20, 2020 10:48 pm
They didn't its been **** poor even when i asked the club was told it was a PL decision and every club was in the same position even though some prem clubs were already refunding games and had updated supporter weeks ago we are really weak at communication and have been for a long time..
I don’t think the communication has been brilliant at times and some misinformation has been published, but remember the chief exec left just as the Premier League was shutting down leaving the new man being forced into a role that he could hardly have expected.

Having said that, I think the club were absolutely correct in delaying the ticket news until this week. As soon as the England U23 game was cancelled they dealt with the refunds and they’ve moved quickly enough once it was confirmed that we wouldn’t be playing any of the forthcoming games other than behind closed doors.

Your comments about the media manager aren’t relevant, in these circumstances the media department will only be publishing what they’ve been told to and when they’ve been told to.

I think a lot of people were getting frustrated at the lack of info but they could only make these refund offers once everything was confirmed.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Wed May 20, 2020 11:00 pm

Let's face it no supporters will be on the turf for the nxt 6 to 12 months bfc knew weeks ago nobody was attending them final home games its in my opinion that we are slow to react with supporters and always have been ....
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed May 20, 2020 11:04 pm

Sheedyclaret wrote:
Wed May 20, 2020 11:00 pm
Let's face it no supporters will be on the turf for the nxt 6 to 12 months bfc knew weeks ago nobody was attending them final home games its in my opinion that we are slow to react with supporters and always have been ....
No they didn’t know. They would have suspected but couldn’t offer the refunds until it was confirmed at the most recent Premier League Shareholders meeting.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Wed May 20, 2020 11:04 pm

Quickenthetempo wrote:
Wed May 20, 2020 3:14 pm
If you plan on cancelling DDs I would contact the club first.
You might lose the money you have already paid if you don't pay the 2nd DD. In breach of contract as the Government haven't actually said you can't attend next season.

I'm sure the club will refund if you get in touch though.
That was my thought.

Il just leave it paying for now. But just seems a bit daft from the club not to suspend payments.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by tybfc » Wed May 20, 2020 11:17 pm

Sheedyclaret wrote:
Wed May 20, 2020 11:00 pm
Let's face it no supporters will be on the turf for the nxt 6 to 12 months bfc knew weeks ago nobody was attending them final home games its in my opinion that we are slow to react with supporters and always have been ....
Just logged on for the first time today and realised that a refund has been announced for last seasons ticket.

I'm struggling to understand why some people have become as upset as you Sheedy because the Club haven't been making a daily call to tell you when your few quid refund is going to be made. If the matches had been played the money would have been used and you wouldn't have spent all day whinging and whinging about how badly the Club communicate.

Just think you could be working for Rolls Royce tonight.

Give over moaning and get a life.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Wokingclaret » Wed May 20, 2020 11:27 pm

Steady tybfc, "just think you could be working for Rolls Royce tonight."

Rolls Royce may be just the start of it, many people out there may have already lost their jobs but have not been told yet!

Time will tell.

We've all lost money in this, it may be just your pension,

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Rileybobs » Wed May 20, 2020 11:31 pm

Sheedyclaret wrote:
Wed May 20, 2020 11:00 pm
Let's face it no supporters will be on the turf for the nxt 6 to 12 months bfc knew weeks ago nobody was attending them final home games its in my opinion that we are slow to react with supporters and always have been ....
We don't know that there will be no supporters on the turf for the next 6-12 months do we. We might take an educated guess but we don't know it for a fact. The games were initially postponed, no refunds were due until it was declared that those games would not be played in front of supporters.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Swizzlestick » Wed May 20, 2020 11:52 pm

Billy Balfour wrote:
Wed May 20, 2020 6:19 pm
Heh. Gotta love some of the comments on here. You'd have thought the club had set fire to the refund money and then posted it on YouTube.
Would be all for the club doing a KLF.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Top Claret » Thu May 21, 2020 7:45 am

Wokingclaret wrote:
Wed May 20, 2020 11:27 pm
Steady tybfc, "just think you could be working for Rolls Royce tonight."

Rolls Royce may be just the start of it, many people out there may have already lost their jobs but have not been told yet!

Time will tell.

We've all lost money in this, it may be just your pension,

I would also think that the staff at Turf Moor will be concerned about their jobs

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Coeus » Thu May 21, 2020 12:48 pm

Out of interest does anyone know roughly what percentage of ticket holders are currently on DD?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu May 21, 2020 12:51 pm

Coeus wrote:
Thu May 21, 2020 12:48 pm
Out of interest does anyone know roughly what percentage of ticket holders are currently on DD?
I think it was over 50%

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Re: ARTICLE: Burnley confirm ticket refunds

Post by bfcjg » Thu May 21, 2020 1:02 pm

Some people would only be happy if the chairman hand delivered a cheque or cash with a personal apology for not anticipating the virus when season tickets went on sale last year.
They have done well. I'll take my refund and make a charity donation of my choice but it will be Burnley related.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Coeus » Thu May 21, 2020 1:29 pm

ClaretTony wrote:
Thu May 21, 2020 12:51 pm
[quote=Coeus post_id=<a href="tel:1278448">1278448</a> time=<a href="tel:1590061726">1590061726</a> user_id=6547]
Out of interest does anyone know roughly what percentage of ticket holders are currently on DD?
I think it was over 50%
[/quote]

Thank you

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Thu May 21, 2020 1:48 pm

Tybfc i am not upset about it more important things going on in the world just saying i find the communication out of the club shite and always has been..
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Thu May 21, 2020 1:56 pm

paulatky wrote:
Wed May 20, 2020 4:46 pm
To be honest I have had a good couple of days

Yesterday the chancellor said we were facing the deepest economic downturn in history. I said that 7 weeks ago.

Yesterday Martin Lewis,moneyexpert, told people to be very careful before taking a mortgage payment holiday as it could make it more difficult to change/get a mortgage in future.I first made people aware of that 3 weeks ago.

And now clubs finally realising no chance of crowds seeing any more games in 19/20 season
Something I said 8 weeks ago.

So yes its been a good a couple of days.

I just hope my house price crash prediction doesnt come to fuition as I have a lot to lose.
Email me next week's lottery numbers will you please ? :o
Last edited by Funkydrummer on Thu May 21, 2020 3:19 pm, edited 1 time in total.
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Stayingup
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Stayingup » Thu May 21, 2020 2:45 pm

Well done Burnley - wonder if Ryanair is taking notice?

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