ARTICLE: Burnley confirm ticket refunds

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TommyPicks
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Re: ARTICLE: Burnley confirm ticket refunds

Post by TommyPicks » Tue Jun 16, 2020 10:29 am

Has anyone else had email confirmation after applying for the refund. Not had anything come through?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Thu Jun 18, 2020 7:05 am

I've not had an email acknowledgement of my requests, which does concern me as how do I prove what I asked for?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 18, 2020 7:10 am

Awayfromburnley wrote:
Thu Jun 18, 2020 7:05 am
I've not had an email acknowledgement of my requests, which does concern me as how do I prove what I asked for?
Doubt you need to prove anything. You haven't purchased anything so you don't need proof of purchase. You've just asked for a refund, there will be no automated service set up for that.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Thu Jun 18, 2020 7:16 am

ClaretTony wrote:
Thu Jun 18, 2020 7:10 am
Doubt you need to prove anything. You haven't purchased anything so you don't need proof of purchase. You've just asked for a refund, there will be no automated service set up for that.
True, to a point-but how do you prevent the default occurring though? ie. No refund?

It's maybe me being a bit paranoid but I got stung like this with Oasis at Heaton Park refunds, I couldn't prove I asked for a refund before the deadline.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretonthecoast1882 » Thu Jun 18, 2020 8:01 am

Awayfromburnley wrote:
Thu Jun 18, 2020 7:16 am
True, to a point-but how do you prevent the default occurring though? ie. No refund?

It's maybe me being a bit paranoid but I got stung like this with Oasis at Heaton Park refunds, I couldn't prove I asked for a refund before the deadline.

Just trust the club, if for some reason you don't get a refund it will be easy enough to prove to the club. They aren't going to keep your money.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Thu Jun 18, 2020 8:07 am

We had refunds due for The RHA Malvern show that was cancelled eventually they came through ... patience everyone... patience

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Thu Jun 18, 2020 8:13 am

To be honest I need the money at the minute but absolutely accept it may take a while. I just find it unusual though that their isn't an email acknowledgement, even an auto reply, despite inputting an email address.

It's not intended as a criticism, merely an observation and concern.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by taio » Thu Jun 18, 2020 8:19 am

Awayfromburnley wrote:
Thu Jun 18, 2020 8:13 am
To be honest I need the money at the minute but absolutely accept it may take a while. I just find it unusual though that their isn't an email acknowledgement, even an auto reply, despite inputting an email address.

It's not intended as a criticism, merely an observation and concern.
It's a fair point about an email acknowledgement. It would reassure those who could do with the cash sooner rather than later. If you haven't had a refund by the 26 June or further details about any revised timescales it would be reasonable to follow up.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Blackrod » Thu Jun 18, 2020 10:04 am

I notice when I pay for something from BFC it goes through in an instant. Still had no refund though.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Thu Jun 18, 2020 10:08 am

Blackrod wrote:
Thu Jun 18, 2020 10:04 am
I notice when I pay for something from BFC it goes through in an instant. Still had no refund though.
But you're only paying/inputting 1 transaction, whereas the club have to do thousands.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 18, 2020 10:10 am

Blackrod wrote:
Thu Jun 18, 2020 10:04 am
I notice when I pay for something from BFC it goes through in an instant. Still had no refund though.
If you were expecting to have already received a refund then I'd have expected you to be disappointed. They are not going to be able to process them all so quickly. The ticket office staff only returned this week.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Thu Jun 18, 2020 10:11 am

Awayfromburnley wrote:
Thu Jun 18, 2020 7:05 am
I've not had an email acknowledgement of my requests, which does concern me as how do I prove what I asked for?
Have you checked if the cash has been put onto your Season Card? I think that they they were initially doing that for everyone and then reversing that and doing a cash refund for those who requested that.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 18, 2020 10:12 am

taio wrote:
Thu Jun 18, 2020 8:19 am
It's a fair point about an email acknowledgement. It would reassure those who could do with the cash sooner rather than later. If you haven't had a refund by the 26 June or further details about any revised timescales it would be reasonable to follow up.
I don't know how easy it is to do but this is not a standard situation, giving refunds on season tickets. Whether they could have set up an automated email response I don't know but to be honest I don't think it really matters.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by taio » Thu Jun 18, 2020 10:24 am

ClaretTony wrote:
Thu Jun 18, 2020 10:12 am
I don't know how easy it is to do but this is not a standard situation, giving refunds on season tickets. Whether they could have set up an automated email response I don't know but to be honest I don't think it really matters.
It doesn't matter to me either. But it might matter to others as demonstrated. I doubt it would be a big issue setting it up. Best just to wait a week or so for the refund and take from there.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 18, 2020 10:28 am

Leisure wrote:
Thu Jun 18, 2020 10:11 am
Have you checked if the cash has been put onto your Season Card? I think that they they were initially doing that for everyone and then reversing that and doing a cash refund for those who requested that.
All the money went on to Teamcard a week or so ago. Mine has now been removed again which means they are processing the refund.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Thu Jun 18, 2020 6:20 pm

Leisure wrote:
Thu Jun 18, 2020 10:11 am
Have you checked if the cash has been put onto your Season Card? I think that they they were initially doing that for everyone and then reversing that and doing a cash refund for those who requested that.

Thank you, not yet but will try later.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Thu Jun 18, 2020 6:30 pm

If you log into the TeamCard site, you should have something like this which shows the points added to your card then removed if requested refund
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Blackrod » Thu Jun 18, 2020 7:02 pm

Leisure wrote:
Thu Jun 18, 2020 10:08 am
But you're only paying/inputting 1 transaction, whereas the club have to do thousands.
Eh ? I’m sure the club get hundreds of incoming transactions in a week not just from me. I am happy for it to take a little longer due to the numbers involved but some sort of idea when it will be paid even an acknowledgement email with no timescale wouldn’t go amiss. This is how most businesses operate ( not having a go at the club but just saying ).

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretonthecoast1882 » Thu Jun 18, 2020 7:07 pm

Blackrod wrote:
Thu Jun 18, 2020 7:02 pm
Eh ? I’m sure the club get hundreds of incoming transactions in a week not just from me. I am happy for it to take a little longer due to the numbers involved but some sort of idea when it will be paid even an acknowledgement email with no timescale wouldn’t go amiss. This is how most businesses operate ( not having a go at the club but just saying ).
By next Friday the club said

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Thu Jun 18, 2020 7:09 pm

Club said ST refunds would be back in accounts by the 26th of june that was my understanding..
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Thu Jun 18, 2020 7:31 pm

Blackrod wrote:
Thu Jun 18, 2020 7:02 pm
Eh ? I’m sure the club get hundreds of incoming transactions in a week not just from me.
Yes but my reply was in response to your post in which you specifically said @I notice when I pay for something from BFC'.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Zlatan » Thu Jun 18, 2020 7:44 pm

I think it would have been wise to confirm info submitted on the form in an e-mail, there will be mistakes and it is really simple to autogenerate an e-mail with the tech they were using (MS Forms I believe), it’s just bad planning IMO

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Re: ARTICLE: Burnley confirm ticket refunds

Post by bfcjg » Thu Jun 18, 2020 7:46 pm

I am leaving mine on for next season. Another option I was thinking about was donating to a pool so a number of recently made redundant season ticket holders can get a free or discounted ticket for themselves or a child.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by beddie » Thu Jun 18, 2020 8:14 pm

Where do you find the TeamCard site. ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretblue » Thu Jun 18, 2020 8:29 pm

beddie wrote:
Thu Jun 18, 2020 8:14 pm
Where do you find the TeamCard site. ?
ClaretsPlayer...click on the 3 bars at top left of homepage and scroll down to ‘teamcard’ link

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Thu Jun 18, 2020 8:39 pm

beddie wrote:
Thu Jun 18, 2020 8:14 pm
Where do you find the TeamCard site. ?
It is in the app but it doesn’t actually show your point breakdown (or I can’t see it)

I went via the website

https://www.myteamcard.co.uk/index.php/home

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Re: ARTICLE: Burnley confirm ticket refunds

Post by beddie » Thu Jun 18, 2020 9:01 pm

Thanks claretblue and wilks_bfc. I've registered which has allowed me to view my card, however, we have two other cards for family members so I assumed I'd have to re register their 14 diget number separately, the problem is even when I come out of the site and try to start the process again it goes straight back to me and my recent entered registration with "welcome --- -------" (my name) any ideas? Incidentally we do all have the same surname if that's relevant.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Thu Jun 18, 2020 9:39 pm

beddie wrote:
Thu Jun 18, 2020 9:01 pm
Thanks claretblue and wilks_bfc. I've registered which has allowed me to view my card, however, we have two other cards for family members so I assumed I'd have to re register their 14 diget number separately, the problem is even when I come out of the site and try to start the process again it goes straight back to me and my recent entered registration with "welcome --- -------" (my name) any ideas? Incidentally we do all have the same surname if that's relevant.
Not sure tbh. I just log out and have to log in when go back

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Re: ARTICLE: Burnley confirm ticket refunds

Post by dougcollins » Thu Jun 18, 2020 10:05 pm

WTF is 'Teamcard'?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Fri Jun 19, 2020 7:33 am

dougcollins wrote:
Thu Jun 18, 2020 10:05 pm
WTF is 'Teamcard'?
TeamCard is the system the season ticket Is based on

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Re: ARTICLE: Burnley confirm ticket refunds

Post by burnmark » Wed Jun 24, 2020 2:23 pm

Anyone received their refund in their account yet? From what I can remember this Friday was the aim to complete them all.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Blackrod » Wed Jun 24, 2020 2:27 pm

Not yet

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jun 24, 2020 2:31 pm

beddie wrote:
Thu Jun 18, 2020 9:01 pm
Thanks claretblue and wilks_bfc. I've registered which has allowed me to view my card, however, we have two other cards for family members so I assumed I'd have to re register their 14 diget number separately, the problem is even when I come out of the site and try to start the process again it goes straight back to me and my recent entered registration with "welcome --- -------" (my name) any ideas? Incidentally we do all have the same surname if that's relevant.
Click on the logout at the top right and then register/sign in with the next one.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jun 24, 2020 2:33 pm

It's good is TeamCard - it says when you login: "SeasonCard holders will very soon be receiving their 2015/2016 SeasonCards through the post"

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Re: ARTICLE: Burnley confirm ticket refunds

Post by martin_p » Wed Jun 24, 2020 2:41 pm

Having seen this I went into my teamcard account for the first time since I registered it. Didn’t realise it recorded the date and time of me going through the turnstiles on my account. 109 home games since the start of the 14/15 season (missed a few due to weddings!)

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jun 24, 2020 2:49 pm

martin_p wrote:
Wed Jun 24, 2020 2:41 pm
Having seen this I went into my teamcard account for the first time since I registered it. Didn’t realise it recorded the date and time of me going through the turnstiles on my account. 109 home games since the start of the 14/15 season (missed a few due to weddings!)
I've always had the app on my phone so you can check all that. I only ever use it really to see if I've enough points to use them for a match programme (my Watford programme has now arrived by the way). But the app has suddenly stopped working.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretblue » Wed Jun 24, 2020 2:58 pm

ClaretTony wrote:
Wed Jun 24, 2020 2:33 pm
It's good is TeamCard - it says when you login: "SeasonCard holders will very soon be receiving their 2015/2016 SeasonCards through the post"
'bout time! :x

:D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by UnderSeige » Wed Jun 24, 2020 3:01 pm

I haven't heard anything yet. I presume that the 'refund amount' will remain on the season card until they deposit the refund into our accounts.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by UnderSeige » Wed Jun 24, 2020 3:02 pm

I did hear that there is an option to collect the refund from the ticket office. Does anyone know if they just refund in cash?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jun 24, 2020 3:15 pm

UnderSeige wrote:
Wed Jun 24, 2020 3:01 pm
I haven't heard anything yet. I presume that the 'refund amount' will remain on the season card until they deposit the refund into our accounts.
Not you season card, it's on your TeamCard which entitles you to spend them in the club shop or potentially on the following season's season ticket.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Eyres_11 » Thu Jun 25, 2020 12:54 pm

just seen the update and it says that deadline is 3rd July - I hope they aren't waiting for then until they refund. It also said it would be refunded on to the debit card, yet when i applied for refund I only put my bank and sort number in?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 25, 2020 1:26 pm

Update from Burnley FC


Over the past week Burnley Football Club has begun the refund process for those 2019/20 season ticket holders who unfortunately will not be able to attend the final four homes games of the Premier League season.

The cash value of the four games now being played behind closed doors was automatically refunded back onto seasoncards in the form of points, allowing supporters the greatest range of options of what they wished to do with their refund value:

Keep the value of points on your seasoncard and redeem them against future Clarets Store or Ticket purchases

Donate to Youth Development

Request the points value be transferred into a cash value and paid back onto supporters bank card.

The club has now set a deadline of Tuesday 30th June for ‘option 3’; those wanting to request the refund back as a card payment, to allow the club to focus on getting this administered as quickly as possible for supporters.

Please remember that the value of the four games you missed is now on your seasoncards as points. These will not expire until 2021, so if you do not want the refund back as a payment these points will still be available to use towards purchases in the Clarets Store or towards a future season ticket. If you request a card refund payment these points will be taken off your seasoncard and will no longer be available.

We have also been receiving numerous queries regarding when those requested payment refunds will arrive. Don't worry, we have all your applications and ask for patience as we get through these. It is an extremely large project and due to Government guidelines we are still running to a restricted number of staff in all areas of the business. We aim to get through all requested refund payments as soon as possible.

Thank you for your patience and support.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Thu Jun 25, 2020 3:33 pm

ClaretTony wrote:
Thu Jun 25, 2020 1:26 pm
Update from Burnley FC


Over the past week Burnley Football Club has begun the refund process for those 2019/20 season ticket holders who unfortunately will not be able to attend the final four homes games of the Premier League season.

The cash value of the four games now being played behind closed doors was automatically refunded back onto seasoncards in the form of points, allowing supporters the greatest range of options of what they wished to do with their refund value:

Keep the value of points on your seasoncard and redeem them against future Clarets Store or Ticket purchases

Donate to Youth Development

Request the points value be transferred into a cash value and paid back onto supporters bank card.

The club has now set a deadline of Tuesday 30th June for ‘option 3’; those wanting to request the refund back as a card payment, to allow the club to focus on getting this administered as quickly as possible for supporters.

Please remember that the value of the four games you missed is now on your seasoncards as points. These will not expire until 2021, so if you do not want the refund back as a payment these points will still be available to use towards purchases in the Clarets Store or towards a future season ticket. If you request a card refund payment these points will be taken off your seasoncard and will no longer be available.

We have also been receiving numerous queries regarding when those requested payment refunds will arrive. Don't worry, we have all your applications and ask for patience as we get through these. It is an extremely large project and due to Government guidelines we are still running to a restricted number of staff in all areas of the business. We aim to get through all requested refund payments as soon as possible.

Thank you for your patience and support.
I've no problem with any of that, it must be a big undertaking, my only gripe is a lack of proof that they have received my application, I know there was a screen at the end saying it had been done, but we have nothing should the club dispute they never received an application after the deadline has passed.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Thu Jun 25, 2020 3:46 pm

Grumps wrote:
Thu Jun 25, 2020 3:33 pm
I've no problem with any of that, it must be a big undertaking, my only gripe is a lack of proof that they have received my application, I know there was a screen at the end saying it had been done, but we have nothing should the club dispute they never received an application after the deadline has passed.
Exactly my concern. I have no evidence that I have applied for (or perhaps more importantly, the club have received my application for) a refund, well before the deadline.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Thu Jun 25, 2020 3:49 pm

from the original article:

'The aim is to process all requested refunds by Friday 26th June'.

Have any refunds been processed yet? I haven't received mine yet, and I applied within minutes of the link to apply for a refund becoming live.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Thu Jun 25, 2020 3:53 pm

Some right old women on here.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 25, 2020 3:59 pm

Grumps wrote:
Thu Jun 25, 2020 3:33 pm
I've no problem with any of that, it must be a big undertaking, my only gripe is a lack of proof that they have received my application, I know there was a screen at the end saying it had been done, but we have nothing should the club dispute they never received an application after the deadline has passed.
You can check via TeamCard whether it has been done or not. Go in and you will see the addition of points. If you have applied for a refund you will then see those points removed. It's that simple. As below:

The first reference is the points going on and the second the points being removed.


Refund.jpg
Refund.jpg (27.8 KiB) Viewed 2050 times

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Thu Jun 25, 2020 4:13 pm

ClaretTony wrote:
Thu Jun 25, 2020 3:59 pm
You can check via TeamCard whether it has been done or not. Go in and you will see the addition of points. If you have applied for a refund you will then see those points removed. It's that simple. As below:

The first reference is the points going on and the second the points being removed.



Refund.jpg
Thanks... Never heard of that site, I'll register and have a look

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Thu Jun 25, 2020 4:52 pm

Grumps wrote:
Thu Jun 25, 2020 4:13 pm
Thanks... Never heard of that site, I'll register and have a look
https://www.myteamcard.co.uk/

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Season T

Post by Sheedyclaret » Fri Jun 26, 2020 8:59 am

Has anyone been refunded yet?.sure it was all refunds to be paid by friday the 26th to st holders.

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