I think it’s his suggestion. Hope you’re OK?2 Bee Holed wrote: ↑Sat Jul 04, 2020 8:11 amIs this your suggested press release or have you read it somewhere?
ARTICLE: Burnley confirm ticket refunds
Re: ARTICLE: Burnley confirm ticket refunds
Re: ARTICLE: Burnley confirm ticket refunds
It’s very poor from the club. I’d be happy to go to the bank of the queue for 2 Bee Holed to get paid first though. Fans such as this are more in need of this amount than footballer getting 30K who was paid 30k last week.
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Re: ARTICLE: Burnley confirm ticket refunds
I know there is already a tremendous effort from this website in the local food banks but I’m wondering if there is anything we could do as posters for people who post on here as well who are effected by this crisis?
I’ve noted a few who have been hit hard by it.
I’ve noted a few who have been hit hard by it.
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Re: ARTICLE: Burnley confirm ticket refunds
2 Bee Holed wrote: ↑Sat Jul 04, 2020 8:11 amIs this your suggested press release or have you read it somewhere?
Apologies, for clarity- It was just a suggested one they could issue. It takes 2 minutes to draft and keeps all us fans informed.
Most people can accept delays as long as the are kept informed. The lack of comms can perpetuate the idea that the fans are treated with contempt.
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Re: ARTICLE: Burnley confirm ticket refunds
I would be more than happy to get you a "Big Shop" at any supermarket you wish, you do the shop and I'll pay for it at the check out, if of course you're local to Burnley! Genuine offer.2 Bee Holed wrote: ↑Fri Jul 03, 2020 10:16 amYes, I cannot feed the family. I am using food banks.
I don't have the season tickets now, I have had to cancel the DD payments for 20/21.
No, it's not new. I have had at least 2 tickets since 2008 and on and off before then.
Why?
As a family we have had a massive drop in income due to covid.
Where are you going with these questions?
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Re: ARTICLE: Burnley confirm ticket refunds
Thanks for your offer and to all Clarets who have offered help.buzzclarets79 wrote: ↑Sat Jul 04, 2020 11:11 amI would be more than happy to get you a "Big Shop" at any supermarket you wish, you do the shop and I'll pay for it at the check out, if of course you're local to Burnley! Genuine offer.
Update.
We approached my wife's sister yesterday. She has gladly lent us the £90 BFC owe us until such a time as BFC pay up.
For last 4 years I have helped out at our local food bank down here in South Manchester. So they have been incredibly helpful too.
So we will use the £90 wisely over the next couple of weeks to supplement the tins etc that the food bank have given us. So we have now got some chicken and veg etc.
Thanks all for your concerns.
UTC.
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Re: ARTICLE: Burnley confirm ticket refunds
I’m really pleased you have been able to get some help and I’m also so pleased that there are others on this message board who have been prepared to offer help.2 Bee Holed wrote: ↑Sat Jul 04, 2020 1:45 pmThanks for your offer and to all Clarets who have offered help.
Update.
We approached my wife's sister yesterday. She has gladly lent us the £90 BFC owe us until such a time as BFC pay up.
For last 4 years I have helped out at our local food bank down here in South Manchester. So they have been incredibly helpful too.
So we will use the £90 wisely over the next couple of weeks to supplement the tins etc that the food bank have given us. So we have now got some chicken and veg etc.
Thanks all for your concerns.
UTC.
I don’t know your circumstances, neither is it my concern, but I know from what I’ve learned here over the last year just how easy it is from being ok to suddenly being reliant on foodbanks.
It highlights just how important our foodbank collections are.
Take care and I just hope that life can get better for you soon.
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Re: ARTICLE: Burnley confirm ticket refunds
Pleased to hear that you've managed to get it sorted. Us Clarets should stick together, on and off the field.2 Bee Holed wrote: ↑Sat Jul 04, 2020 1:45 pmThanks for your offer and to all Clarets who have offered help.
Update.
We approached my wife's sister yesterday. She has gladly lent us the £90 BFC owe us until such a time as BFC pay up.
For last 4 years I have helped out at our local food bank down here in South Manchester. So they have been incredibly helpful too.
So we will use the £90 wisely over the next couple of weeks to supplement the tins etc that the food bank have given us. So we have now got some chicken and veg etc.
Thanks all for your concerns.
UTC.
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Re: ARTICLE: Burnley confirm ticket refunds
Hello 2beeholed . I’m currently exiled to Altrincham as my daughters shielding back home and I had to go back to work. I can drop you some stuff off if you want. Ping me your address on 07825271401if it’d help. Utc2 Bee Holed wrote: ↑Sat Jul 04, 2020 1:45 pmThanks for your offer and to all Clarets who have offered help.
Update.
We approached my wife's sister yesterday. She has gladly lent us the £90 BFC owe us until such a time as BFC pay up.
For last 4 years I have helped out at our local food bank down here in South Manchester. So they have been incredibly helpful too.
So we will use the £90 wisely over the next couple of weeks to supplement the tins etc that the food bank have given us. So we have now got some chicken and veg etc.
Thanks all for your concerns.
UTC.
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Re: ARTICLE: Burnley confirm ticket refunds
Still nothing...beyond a joke now. I'll be going down to the club this week and demanding it in cash in person. Not waiting anymore.
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Re: ARTICLE: Burnley confirm ticket refunds
Please could you video this then upload onto here
Last edited by claretonthecoast1882 on Mon Jul 06, 2020 1:13 pm, edited 1 time in total.
Re: ARTICLE: Burnley confirm ticket refunds
You could gone down to the club anyway and they will refund it - there’s no need to “demand it in cash”. I know friends who have gone in person politely and got the refund sorted quickly and without any fuss.
It’s not anybody in the ticket offices fault - just do it in a polite and respectful way and I’m sure it will be sorted.
Re: ARTICLE: Burnley confirm ticket refunds
No, it aint their fault I get that. But we are talking about a multi million pound premier league football club struggling to refund people for coming on a month now.TVC15 wrote: ↑Mon Jul 06, 2020 12:04 pmYou could gone down to the club anyway and they will refund it - there’s no need to “demand it in cash”. I know friends who have gone in person politely and got the refund sorted quickly and without any fuss.
It’s not anybody in the ticket offices fault - just do it in a polite and respectful way and I’m sure it will be sorted.
I went in last week and wasn't told that - was told that it was being dealt with and something that I can't post on this board.
I'll pop down this week and pick it up - have a feeling it would be weeks otherwise
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Re: ARTICLE: Burnley confirm ticket refunds
Good afternoon. Please don’t be suffering in silence and please allow me to help you if I can. I live in and around South Manchester so if you’re able to provide me with some contact details on here I will gladly assist you. Please do, I won’t have you and your family struggling.2 Bee Holed wrote: ↑Sat Jul 04, 2020 1:45 pmThanks for your offer and to all Clarets who have offered help.
Update.
We approached my wife's sister yesterday. She has gladly lent us the £90 BFC owe us until such a time as BFC pay up.
For last 4 years I have helped out at our local food bank down here in South Manchester. So they have been incredibly helpful too.
So we will use the £90 wisely over the next couple of weeks to supplement the tins etc that the food bank have given us. So we have now got some chicken and veg etc.
Thanks all for your concerns.
UTC.
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Re: ARTICLE: Burnley confirm ticket refunds
You'll only spend it when you get it. With the club keeping hold of it it'll last longer and give you more time to decide what to splash it on!
Re: ARTICLE: Burnley confirm ticket refunds
Yes, you are right, they are doing me a favour
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Re: ARTICLE: Burnley confirm ticket refunds
Have the actually set a deadline to refund everyone by?
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Re: ARTICLE: Burnley confirm ticket refunds
No time frame has been set could be this week next week next month who knows?Yearofthefox wrote: ↑Mon Jul 06, 2020 1:33 pmHave the actually set a deadline to refund everyone by?
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Re: ARTICLE: Burnley confirm ticket refunds
Hopefully they'll be able to process them all soon, espeically for those who really need refunds soon than later.
Re: ARTICLE: Burnley confirm ticket refunds
They are fast becoming the new easyjet of the football world lol
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Re: ARTICLE: Burnley confirm ticket refunds
Just been invited by Yorkshire CCC, to apply for a refund for my T20 ticket for the England v Australia match which should have taken place today. Whilst it shouldn't be as complicated process as ours, lets see which comes first.
Watch this space
Watch this space
Re: ARTICLE: Burnley confirm ticket refunds
Or months or years you missed.
Re: ARTICLE: Burnley confirm ticket refunds
To provide a date when they have been slated for providing a date previously .....That would be the definition of insanity
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Re: ARTICLE: Burnley confirm ticket refunds
I've had an email from easyjet to say that I'm getting a refund for flights they cancelled so there's hope for the season ticket money yet !
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Re: ARTICLE: Burnley confirm ticket refunds
can only assume the IT infrastructure is in the dark ages if they are still running with a restricted number of staff.
Re: ARTICLE: Burnley confirm ticket refunds
Computer says NO!
Re: ARTICLE: Burnley confirm ticket refunds
It is probably the same person dealing with it who cranks up the old fax machine on transfer deadline day. In this day and age it really isn’t difficult to refund money accurately. A child could do it.Granny WeatherWax wrote: ↑Tue Jul 07, 2020 1:35 pmcan only assume the IT infrastructure is in the dark ages if they are still running with a restricted number of staff.
Re: ARTICLE: Burnley confirm ticket refunds
What an absolute farce this has turned into. I cannot believe how long this is taking.
Re: ARTICLE: Burnley confirm ticket refunds
I still haven’t even been offered my money back for a couple of tickets I bought to see a comedian in April.
Re: ARTICLE: Burnley confirm ticket refunds
Out of interest what do you think the refund entails ?
Validation of sort codes and account numbers ?
Reconciliation of Burnley FC suspense bank accounts ?
Batch Faster Payment file processing ?
Where does data protection and GDPR fit into the process ?
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Re: ARTICLE: Burnley confirm ticket refunds
Knowing then what we know now, pretty sure most of us wouldnt have renewed for next season.
Most wont forget it though.
Most wont forget it though.
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Re: ARTICLE: Burnley confirm ticket refunds
Regardless of what it entails, it all can be done from home in the 21st century.
Re: ARTICLE: Burnley confirm ticket refunds
It's interesting that most of these so called large organisations, who nail you to the wall if you miss a payment or who ask for 1 month payment in advance for services, are now suddenly very silent on just honouring basic refunds.
Personally still waiting for refunds from season tickets, tickets purchased for a Philadelphia NHL game in March, Holiday tickets from lastminute.com from March. All events/trips cancelled due to COVID. Total radio silence. Advice from the banks (who charge you £30 for dipping into your overdraft) is just wait it out. Thanks a lot!
Once the dust settles there are a huge amount of companies I will refuse to deal with ever again.
Personally still waiting for refunds from season tickets, tickets purchased for a Philadelphia NHL game in March, Holiday tickets from lastminute.com from March. All events/trips cancelled due to COVID. Total radio silence. Advice from the banks (who charge you £30 for dipping into your overdraft) is just wait it out. Thanks a lot!
Once the dust settles there are a huge amount of companies I will refuse to deal with ever again.
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Re: ARTICLE: Burnley confirm ticket refunds
Just to second Tony's comment, if I may:
"I’m really pleased you have been able to get some help and I’m also so pleased that there are others on this message board who have been prepared to offer help. "
This board can be a nightmare at times due to a handful of individuals but the vast majority of users are good decent people who show genune care and support very often. There IS a genuine UTC community and long may it last.
"I’m really pleased you have been able to get some help and I’m also so pleased that there are others on this message board who have been prepared to offer help. "
This board can be a nightmare at times due to a handful of individuals but the vast majority of users are good decent people who show genune care and support very often. There IS a genuine UTC community and long may it last.
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Re: ARTICLE: Burnley confirm ticket refunds
No doubt - but probably more if you are a finance company, Bank or business with a good IT infrastructure. Burnley FC probably not any of these and then you see companies like Ticketmaster and others who are very heavily reliant on their online platforms and you see them every bit as slow and bad at processing refunds as Burnley.Granny WeatherWax wrote: ↑Tue Jul 07, 2020 3:54 pmRegardless of what it entails, it all can be done from home in the 21st century.
I doubt whether many Burnley staff are set up with remote access but anybody who thinks its easy to just refund several thousand payments simply does not know what it entails. And just for example doing this from home - how do you ensure that you comply with GDPR and the issues around personal data ?
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Re: ARTICLE: Burnley confirm ticket refunds
GDPR and access to personal data does not prevent home working.TVC15 wrote: ↑Tue Jul 07, 2020 5:43 pmNo doubt - but probably more if you are a finance company, Bank or business with a good IT infrastructure. Burnley FC probably not any of these and then you see companies like Ticketmaster and others who are very heavily reliant on their online platforms and you see them every bit as slow and bad at processing refunds as Burnley.
I doubt whether many Burnley staff are set up with remote access but anybody who thinks its easy to just refund several thousand payments simply does not know what it entails. And just for example doing this from home - how do you ensure that you comply with GDPR and the issues around personal data ?
Re: ARTICLE: Burnley confirm ticket refunds
It certainly doesn't, far more sensitive organisations than BFC work from home. Encrypted laptops or drives, securely stored. Employee working in a room where they are not overlooked... Even if it means a trip to the club every day to place laptop in secure place if their home cannot be secured.
I've renewed insurance etc in past few months with people working from home, they had same details BFC will have about me.
Re: ARTICLE: Burnley confirm ticket refunds
Dealing with customer financial data is standard for an insurance company - it isn’t for Burnley. They have never had to run a process on this scale before - let alone on reduced staff numbers.
Re: ARTICLE: Burnley confirm ticket refunds
It can be done quite easily through the right software, encryption and pseudonymisation. It happens all the time and with organisations processing information that use more sensitive data than the club.
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Re: ARTICLE: Burnley confirm ticket refunds
Have people/companies with corporate boxes been refunded yet? I bet the club will refund those first.
Re: ARTICLE: Burnley confirm ticket refunds
Don't forget, TVC will have forgotten more than any of us know about security, encryption etc etc
Re: ARTICLE: Burnley confirm ticket refunds
So why do you think Burnley have not done that then ?
Surely you have seen enough of the club to see we don’t have the best IT systems / infrastructure.
Plus it would not have been straightforward (or even possible) to get their 3rd party IT providers to do something like this given the lockdown situation
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Re: ARTICLE: Burnley confirm ticket refunds
Referring to that press release on the club's website, why do the points on the teamcard
expire in 2021 ? That's only 6 months off !!!!
They really don't do themselves any favours sometimes. It seems that they work hard at
being as awkward/complicated as they can possibly be.
expire in 2021 ? That's only 6 months off !!!!
They really don't do themselves any favours sometimes. It seems that they work hard at
being as awkward/complicated as they can possibly be.
Re: ARTICLE: Burnley confirm ticket refunds
BFC have to have a GDPR process in place due to the personal and financial data they hold. This does not hold up payments. I’m only going on about this because when some fans are struggling financially it’s just not right.
Re: ARTICLE: Burnley confirm ticket refunds
I appreciate the points you are making specifically about the club. I was responding about GDPR generally because I access the most sensitive personal data securely working from home.TVC15 wrote: ↑Tue Jul 07, 2020 6:27 pmSo why do you think Burnley have not done that then ?
Surely you have seen enough of the club to see we don’t have the best IT systems / infrastructure.
Plus it would not have been straightforward (or even possible) to get their 3rd party IT providers to do something like this given the lockdown situation
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Re: ARTICLE: Burnley confirm ticket refunds
I don’t fault the delay - the club obviously isn’t holding onto our cash with any ulterior motive. This is a complicated process. The amounts owed to each person is different due to the different price bands for example. But as is quite often the case, the club has dropped the ball with its communication. How such a successful organisation can struggle with a simple and fundamental part of its daily operation is beyond me.