ARTICLE: Burnley confirm ticket refunds

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Re: ARTICLE: Burnley confirm ticket refunds

Post by gandhisflipflop » Fri Jul 10, 2020 11:36 am

Still no refund, not even had an email either!

Zlatan
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Zlatan » Fri Jul 10, 2020 12:03 pm

gandhisflipflop wrote:
Fri Jul 10, 2020 11:36 am
Still no refund, not even had an email either!
but did you have a season ticket in the first place :D

check your junk folder mate, mine ended up there - the email obviously not the refund...

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Quickenthetempo » Fri Jul 10, 2020 12:30 pm

Day 98 in the big brother house.

Burnley still haven't paid their fans back.


(Must be read in a Geordie accent)
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Barry_Chuckle » Fri Jul 10, 2020 12:48 pm

No email here either, but I'm still waiting for the one saying we had to register our options with regards to said refund :roll:

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Fri Jul 10, 2020 12:54 pm

There must be something wrong with my email. I receive zero from the club, about anything.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Fri Jul 10, 2020 1:02 pm

Murger wrote:
Fri Jul 10, 2020 12:54 pm
There must be something wrong with my email. I receive zero from the club, about anything.
Just check your personal settings in "Your Account" on the official website. There are various options
to switch on/switch off various communications and style of communication from the club. It could well
be that "email" for example is turned off.

Just a thought to help you.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by UnderSeige » Fri Jul 10, 2020 1:19 pm

I have had the E-Mail.

"This process is now underway and supporters will see the bank transfer payment entering their chosen bank accounts over the coming days/weeks. This is a large and complex project for us to complete, while also still running under restricted coronavirus working guidelines, so we kindly ask for your patience as we get this process completed" (the club).

I guess we will just have to be patient. The club will most likely have had to have a batch program developed that will pick up the information needed for the BACS transfer from their database. It would then put the information into a file and transmit to the supporters banks. No doubt there will be several different banks to transfer to. I'm not sure whether there is a standard format or whether each bank will have their own format. Perhaps they will do it one bank at a time.

There is then likely to be a 'BACS rejects process'. If any supporter has entered their details inaccurately the bank will reject the transfer. The club are then likely to receive a 'rejects file' from each bank. They will need some way of processing the rejects and finding an alternative way of reimbursing the supporters affected.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Fri Jul 10, 2020 1:59 pm

Funkydrummer wrote:
Fri Jul 10, 2020 1:02 pm
Just check your personal settings in "Your Account" on the official website. There are various options
to switch on/switch off various communications and style of communication from the club. It could well
be that "email" for example is turned off.

Just a thought to help you.
Ta very much. I'll have a look.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Granny WeatherWax » Tue Jul 14, 2020 8:09 am

Refund now in my bank

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Tue Jul 14, 2020 8:51 am

Still nothing in mine but I have had a payment from easyjet, although a large one back to my cc hasn't arrived yet...

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Granny WeatherWax » Tue Jul 14, 2020 8:57 am

im still waiting on ryanair for flights cancelled for early June to Ibiza.

The hotel we were meant to be going to in Greece in September is staying shut this summer, that refund was instant.

Gig tickets took about 30 days.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by The Enclosure » Tue Jul 14, 2020 9:06 am

My refund is in my account this morning.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Granny WeatherWax » Tue Jul 14, 2020 9:07 am

good stuff, sounds like they are finally coming through.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Tue Jul 14, 2020 9:20 am

Granny WeatherWax wrote:
Tue Jul 14, 2020 9:07 am
good stuff, sounds like they are finally coming through.
Well you should know you posted at 8.09 that yours was in your bank 😉

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Granny WeatherWax » Tue Jul 14, 2020 9:28 am

Bosscat wrote:
Tue Jul 14, 2020 9:20 am
Well you should know you posted at 8.09 that yours was in your bank 😉
just happy to know ive not been given special treatment.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by gandhisflipflop » Tue Jul 14, 2020 11:37 am

Still nothing in mine as of today.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Burt » Tue Jul 14, 2020 1:37 pm

I can see 2 x pending transactions in my current account, however we have 3 season tickets

Bizarre, at least that will be 2/3 landing tomorrow

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Tue Jul 14, 2020 4:02 pm

No sign of my refund as yet.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Tue Jul 14, 2020 5:00 pm

No sign in my account so far

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Re: ARTICLE: Burnley confirm ticket refunds

Post by dougcollins » Tue Jul 14, 2020 9:32 pm

Quickenthetempo wrote:
Fri Jul 10, 2020 12:30 pm
Day 98 in the big brother house.

Burnley still haven't paid their fans back.


(Must be read in a Geordie accent)

Sounds like a Smoggie. Definitely a Middlesbrough accent.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Tue Jul 14, 2020 11:27 pm

dougcollins wrote:
Tue Jul 14, 2020 9:32 pm
Sounds like a Smoggie. Definitely a Middlesbrough accent.
Marcus Bentley was born in Gateshead, Tyne and Wear, so was born a Geordie 🙂

But he went to school in Stockton on Tees 🙂 so hence the Teeside accent.....

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Re: ARTICLE: Burnley confirm ticket refunds

Post by DAVETHEVICAR » Wed Jul 15, 2020 6:27 am

My refund in my Bank this morning.
Can only praise the Club for dealing with this with limited staff and as I am fortunate not to be dependent on the timing, it is however paid back before this season has ended.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Wed Jul 15, 2020 7:32 am

Still nowt.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Wed Jul 15, 2020 7:48 am

I've still not the email for all 3 of my refund applications. Should I be concerned? I've had it for 2 of the 3.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Wed Jul 15, 2020 8:42 am

Predictive text says "nowt here yet"

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Re: ARTICLE: Burnley confirm ticket refunds

Post by paulatky » Wed Jul 15, 2020 9:03 am

Awayfromburnley wrote:
Wed Jul 15, 2020 7:48 am
I've still not the email for all 3 of my refund applications. Should I be concerned? I've had it for 2 of the 3.

I have had 4 emails out of 5,very strange.
Awaiting nearly nearly £400.

taio
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Re: ARTICLE: Burnley confirm ticket refunds

Post by taio » Wed Jul 15, 2020 9:18 am

Ours now showing as pending transactions due to be credited tomorrow.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by John Johnson 1605 » Wed Jul 15, 2020 9:31 am

Still no refunds on our two season tickets.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Wed Jul 15, 2020 9:34 am

Nothing in my account yet...

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Re: ARTICLE: Burnley confirm ticket refunds

Post by simonclaret » Wed Jul 15, 2020 9:36 am

2 of 4 showing as pending, emails were received for all.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Wed Jul 15, 2020 9:53 am

Money received in my account this morning.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Vince Fontaine » Wed Jul 15, 2020 10:27 am

I have two separate credits for £0.20 each !!!!!!!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Wed Jul 15, 2020 10:28 am

Vince Fontaine wrote:
Wed Jul 15, 2020 10:27 am
I have two separate credits for £0.20 each !!!!!!!
Try not to spend it all at once!

:D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Vince Fontaine » Wed Jul 15, 2020 10:33 am

It’s a bloody joke. Can’t wait for the other 3. I’ll bet they are wrong as well. Should have been £20 🙄

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jul 15, 2020 10:38 am

Awayfromburnley wrote:
Wed Jul 15, 2020 7:48 am
I've still not the email for all 3 of my refund applications. Should I be concerned? I've had it for 2 of the 3.
Friend of mine and his wife, to refund applications, same email address, but only one email.

I've made two refund applications, same email address, got two emails.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jul 15, 2020 10:39 am

John Johnson 1605 wrote:
Wed Jul 15, 2020 9:31 am
Still no refunds on our two season tickets.
same here

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Wed Jul 15, 2020 10:42 am

ClaretTony wrote:
Wed Jul 15, 2020 10:38 am
Friend of mine and his wife, to refund applications, same email address, but only one email.

I've made two refund applications, same email address, got two emails.
Snap here Tony ... I made my Brothers application on my email and got replies for both claims....

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Vince Fontaine » Wed Jul 15, 2020 10:56 am

Has anyone else got a 20 pence refund??

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Wed Jul 15, 2020 10:58 am

Vince Fontaine wrote:
Wed Jul 15, 2020 10:56 am
Has anyone else got a 20 pence refund??
That's not the refund, it's a deposit for a Twix.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Winstonswhite » Wed Jul 15, 2020 11:03 am

How long was the thread when we didn’t get the money back for our first season tickets in the Premier League? I’m sure that was a 4/5 month delay for the full cost!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretburns » Wed Jul 15, 2020 11:33 am

Got one refund in my account this morning, waiting for the 2nd one.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretburns » Wed Jul 15, 2020 11:35 am

Winstonswhite wrote:
Wed Jul 15, 2020 11:03 am
How long was the thread when we didn’t get the money back for our first season tickets in the Premier League? I’m sure that was a 4/5 month delay for the full cost!
Never paid a penny for 2009/10 season ticket, once we had won at Wembley I contacted the ticket office asking how do we go about getting the season ticket under the Premier League pledge and ticket office said to leave it with them, I think come early July new season ticket arrived in the post free of charge.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by gandhisflipflop » Wed Jul 15, 2020 11:40 am

claretburns wrote:
Wed Jul 15, 2020 11:35 am
Never paid a penny for 2009/10 season ticket, once we had won at Wembley I contacted the ticket office asking how do we go about getting the season ticket under the Premier League pledge and ticket office said to leave it with them, I think come early July new season ticket arrived in the post free of charge.
We also had an option of obtaining a share in the club. I wish I could go back and tell my younger self to take them up on that offer. I think shares were 200 quid. What would they be worth now?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Wed Jul 15, 2020 12:15 pm

gandhisflipflop wrote:
Wed Jul 15, 2020 11:40 am
We also had an option of obtaining a share in the club. I wish I could go back and tell my younger self to take them up on that offer. I think shares were 200 quid. What would they be worth now?
Still £200 !

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Wed Jul 15, 2020 1:02 pm

Still nothing for me either

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Wed Jul 15, 2020 1:03 pm

Vince Fontaine wrote:
Wed Jul 15, 2020 10:56 am
Has anyone else got a 20 pence refund??
I've spoken to the Ticket Office and you need to contact the Accounts Dept. by email to sort this, as it's presumably an input error by them. The email address is Accounts@burnleyfc.com
Last edited by Leisure on Wed Jul 15, 2020 5:21 pm, edited 1 time in total.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by MT03ALG » Wed Jul 15, 2020 3:58 pm

Acknowledgement received but no refund as yet.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Wed Jul 15, 2020 5:15 pm

Does anybody know how they're sorting through the refunds, alphabetical, order of requests, blocks of stands etc ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Wed Jul 15, 2020 5:38 pm

Claret Till I Die wrote:
Wed Jul 15, 2020 5:15 pm
Does anybody know how they're sorting through the refunds, alphabetical, order of requests, blocks of stands etc ?
By amount spent - number of Twixes purchased at the ground over the last two years.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Wed Jul 15, 2020 5:39 pm

Sean Dyche's Watch wrote:
Wed Jul 15, 2020 5:38 pm
By amount spent - number of Twixes purchased at the ground over the last two years.
:lol: :lol:
It really wouldn't surprise me.....

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