ARTICLE: Burnley confirm ticket refunds

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Leisure
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Leisure » Sat Jul 18, 2020 4:32 pm

Grumps wrote:
Sat Jul 18, 2020 4:30 pm
Not a good aim then when it's now the middle of July :lol: :lol:
Obviously a poor aim!
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ICL
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ICL » Sat Jul 18, 2020 4:40 pm

My two refunds appeared in my account yesterday. Donation made to Clarets for Foodbanks as per donation link.
Thank you BFC.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Sat Jul 18, 2020 9:35 pm

Despite me changing my settings on my account and checking my email settings to see if they are blocked (they aren't), I'm still not receiving emails of any kind from the club. So I've no idea what's going on.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by dougcollins » Sat Jul 18, 2020 10:32 pm

claretonthecoast1882 wrote:
Thu Jul 16, 2020 10:16 am
Got mine the other day, I knew being an Aardvark would come in handy 1 day
Aaron Aardvark?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claretitus » Sun Jul 19, 2020 9:50 am

£95.79 credited in on Thurs 16th July. My surname begins with C, sit in Bob Lord. Maybe it's done by where you sit?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Accrington claret » Mon Jul 20, 2020 7:42 am

Got my refund this morning. surname begins with K Longside lower

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Mon Jul 20, 2020 7:56 am

Got both of mine this morning
Having paid up front for next season, I wonder how that will all pan out regarding refunds, as its looking like we will not be allowed in the first games, then possibly reduced capicity, how on earth will they be able to work out who is owed what?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by 2 Bee Holed » Mon Jul 20, 2020 8:08 am

20th July. Both mine credited today.
Thanks to all clarets who offered me help.
I'll repay my sister in law today.
Surname J.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Mon Jul 20, 2020 8:08 am

Grumps wrote:
Mon Jul 20, 2020 7:56 am
Got both of mine this morning
Having paid up front for next season, I wonder how that will all pan out regarding refunds, as its looking like we will not be allowed in the first games, then possibly reduced capicity, how on earth will they be able to work out who is owed what?
I’ve been wondering how they are going to do “reduced capacity” as well.

If the people you go in with are from same household then that’s fine, but a lot of go with friends from other households. In my case, I go with 3 others, one of which is my 12yo godson.
Now if I can’t go with him and he can’t go alone then he’ll not go at all.

Also if it’s your “designated game” and you are unable to go, is that your chance gone?

As harsh as it is, if all can’t go then non should go

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Dy1geo » Mon Jul 20, 2020 8:31 am

wilks_bfc wrote:
Mon Jul 20, 2020 8:08 am
I’ve been wondering how they are going to do “reduced capacity” as well
Also if it’s your “designated game” and you are unable to go, is that your chance gone?

As harsh as it is, if all can’t go then non should go
As we know TV calls the shots and if they want crowds back in some way it will happen.

When you say if all can’t go then non should go - are you meaning all Season Ticket holders or just your group

In principle I would be in favour or a boycott if it was just a few who could go on and it was my “designated” game, but I don’t think it would work as some would still go on. I would like to think the club liaise with the supporters groups to get to the best “working solution” in the circumstances and not just make the rules up themselves.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by tybfc » Mon Jul 20, 2020 9:02 am

Dy1geo wrote:
Mon Jul 20, 2020 8:31 am
As we know TV calls the shots and if they want crowds back in some way it will happen.

When you say if all can’t go then non should go - are you meaning all Season Ticket holders or just your group

In principle I would be in favour or a boycott if it was just a few who could go on and it was my “designated” game, but I don’t think it would work as some would still go on. I would like to think the club liaise with the supporters groups to get to the best “working solution” in the circumstances and not just make the rules up themselves.
I would imagine only that those who travel to away games by coach would have any affiliation to supporters groups and as such they represent a very small number of supporters. Surely it is up to the Club to make such decisions, if indeed there are any to be made.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Mon Jul 20, 2020 9:50 am

Both refunds in my account this morning 👍😁👍

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 9:54 am

tybfc wrote:
Mon Jul 20, 2020 9:02 am
I would imagine only that those who travel to away games by coach would have any affiliation to supporters groups and as such they represent a very small number of supporters. Surely it is up to the Club to make such decisions, if indeed there are any to be made.
Exactly the opposite of how it should work. Football clubs are required to consult with their supporter base and would usually do that through representatives. Ultimately clubs will make the decision but I wouldn't assume supporters group membership is in any way restricted to those who use coach travel.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 9:55 am

And still nothing for me for either refund.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Mon Jul 20, 2020 10:02 am

I've drawn a blank again.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by 2 Bee Holed » Mon Jul 20, 2020 10:05 am

Perhaps it will be season ticket holders only I.e. those who have already paid and who haven't had to cancel their dd.
I wonder how many season ticket holders are like me and have had to cancel their dd' s?
So perhaps we are at 8 or 9000 already?
Just spread the lucky ones out around the ground.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 10:05 am

Funkydrummer wrote:
Mon Jul 20, 2020 10:02 am
I've drawn a blank again.
They must think me and you are both Peter Zelem :D
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Mon Jul 20, 2020 10:11 am

ClaretTony wrote:
Mon Jul 20, 2020 10:05 am
They must think me and you are both Peter Zelem :D
Zinedine Zidane not fairing too well either, I understand. :D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 10:13 am

Funkydrummer wrote:
Mon Jul 20, 2020 10:11 am
Zinedine Zidane not fairing too well either, I understand. :D
In football terms maybe not, but right now I'd rather be Zelem. :D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Quickenthetempo » Mon Jul 20, 2020 10:23 am

wilks_bfc wrote:
Mon Jul 20, 2020 8:08 am
As harsh as it is, if all can’t go then non should go
Why would you wish for nobody to enjoy their hobby just because you can't?

Sounds very selfish.

For some it's the only time they get out of the house.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by tybfc » Mon Jul 20, 2020 10:31 am

Nowt for me either

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 10:43 am

Quickenthetempo wrote:
Mon Jul 20, 2020 10:23 am
For some it's the only time they get out of the house.
Tell me about it - weather has severely restricted my early morning walks recently and it seems as though it is day after day after day sat in the house. I had a Tesco delivery on Saturday evening and had an item for a neighbour who I'd never met before this current situation. I took it up to her house for her and we had 20 minutes chat outside. She's really nice but I thought when I got home that that is now my social life apart from having had the Face Time chat again for the match.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by wilks_bfc » Mon Jul 20, 2020 10:45 am

Quickenthetempo wrote:
Mon Jul 20, 2020 10:23 am
Why would you wish for nobody to enjoy their hobby just because you can't?

Sounds very selfish.

For some it's the only time they get out of the house.

To use your own argument, why would you wish for children not to enjoy their hobby?

If it was just me, my dad & brother that went on then it wouldn't be an issue as we would all be ok to go by ourselves, but when you take kids on, and those kids are from different households, then there is the problem

I couldn't take my godson on, or if my brother can't make it, I cant take my nephew.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Mon Jul 20, 2020 11:05 am

ClaretTony wrote:
Mon Jul 20, 2020 10:43 am
Tell me about it - weather has severely restricted my early morning walks recently and it seems as though it is day after day after day sat in the house. I had a Tesco delivery on Saturday evening and had an item for a neighbour who I'd never met before this current situation. I took it up to her house for her and we had 20 minutes chat outside. She's really nice but I thought when I got home that that is now my social life apart from having had the Face Time chat again for the match.
Working from home is Groundhog Day also. Love the option to work from home and love seeing my family every day. But also miss the office, seeing customers and even the time in the car on my own listening to podcasts.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Mon Jul 20, 2020 11:07 am

wilks_bfc wrote:
Mon Jul 20, 2020 10:45 am
To use your own argument, why would you wish for children not to enjoy their hobby?

If it was just me, my dad & brother that went on then it wouldn't be an issue as we would all be ok to go by ourselves, but when you take kids on, and those kids are from different households, then there is the problem

I couldn't take my godson on, or if my brother can't make it, I cant take my nephew.
You don’t know that for sure. As nobody know what rules will be. But best way to view it is it’s likely to be similar to away games. You win some you lose some.

Ultimately some fans is better than no fans. And all fans is better than some fans. Hopefully a gradual return to all fans soon. But even 5k would be a win this year.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Mon Jul 20, 2020 11:07 am

To add. No refund here either yet.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Quickenthetempo » Mon Jul 20, 2020 11:07 am

wilks_bfc wrote:
Mon Jul 20, 2020 10:45 am
To use your own argument, why would you wish for children not to enjoy their hobby?

If it was just me, my dad & brother that went on then it wouldn't be an issue as we would all be ok to go by ourselves, but when you take kids on, and those kids are from different households, then there is the problem

I couldn't take my godson on, or if my brother can't make it, I cant take my nephew.
I understand your problem, I'm in the same situation in that I go on with family from different households.

But if I can't get on I would still rather as many others as possible could.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Mon Jul 20, 2020 12:49 pm

My son's money has been paid in today but not mine.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Burypaddy » Mon Jul 20, 2020 12:57 pm

Nothing for me i'm afraid

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Eloise Laws » Mon Jul 20, 2020 1:39 pm

Waiting on refunds x 2......………… still nothing........

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 1:41 pm

Claret Till I Die wrote:
Mon Jul 20, 2020 12:49 pm
My son's money has been paid in today but not mine.
Ask him for a loan :D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Jimscho » Mon Jul 20, 2020 1:53 pm

ClaretTony wrote:
Mon Jul 20, 2020 9:55 am
And still nothing for me for either refund.
Schofield,Scholes should get mine 5 minutes before you.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by karatekid » Mon Jul 20, 2020 2:21 pm

Got mine today surname K as in Kid 😂
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jul 20, 2020 2:31 pm

karatekid wrote:
Mon Jul 20, 2020 2:21 pm
Got mine today surname K as in Kid 😂
And I always thought you were Albert Karate.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Mon Jul 20, 2020 2:37 pm

ClaretTony wrote:
Mon Jul 20, 2020 2:31 pm
And I always thought you were Albert Karate.
Ive seen people greet him ...

Hai Karate 😁
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Mon Jul 20, 2020 3:44 pm

ClaretTony wrote:
Mon Jul 20, 2020 1:41 pm
Ask him for a loan :
I'm surprised that he hasn't asked me for it even though I paid......
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Awayfromburnley
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Mon Jul 20, 2020 4:12 pm

Not had mine.

I changed my name to "00123" by deed poll, 5 years ago, just for moments like this.

Clearly it wasn't worth it.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by aggi » Mon Jul 20, 2020 4:25 pm

UnderSeige wrote:
Fri Jul 10, 2020 1:19 pm
I have had the E-Mail.

"This process is now underway and supporters will see the bank transfer payment entering their chosen bank accounts over the coming days/weeks. This is a large and complex project for us to complete, while also still running under restricted coronavirus working guidelines, so we kindly ask for your patience as we get this process completed" (the club).

I guess we will just have to be patient. The club will most likely have had to have a batch program developed that will pick up the information needed for the BACS transfer from their database. It would then put the information into a file and transmit to the supporters banks. No doubt there will be several different banks to transfer to. I'm not sure whether there is a standard format or whether each bank will have their own format. Perhaps they will do it one bank at a time.

There is then likely to be a 'BACS rejects process'. If any supporter has entered their details inaccurately the bank will reject the transfer. The club are then likely to receive a 'rejects file' from each bank. They will need some way of processing the rejects and finding an alternative way of reimbursing the supporters affected.
It's only one bank the file would be going to, BFC's bank, and they would then pay out to the other bank accounts. Payment data is normally provided as a file in xml or csv format.

I suspect a little more thought at the start when people provided their refund option and bank details would have speeded up generating this.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Dodobdobodobo » Mon Jul 20, 2020 11:15 pm

Nor me COYC

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Mon Jul 20, 2020 11:45 pm

karatekid wrote:
Mon Jul 20, 2020 2:21 pm
Got mine today surname K as in Kid 😂
Nice one Daniel son.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by burnmark » Tue Jul 21, 2020 7:02 am

Mines arriving tomorrow. It’s appeared in my ‘pending transactions’.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Murger » Tue Jul 21, 2020 7:06 am

burnmark wrote:
Tue Jul 21, 2020 7:02 am
Mines arriving tomorrow. It’s appeared in my ‘pending transactions’.
Same here. Pending for tomorrow.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claretmatt4 » Tue Jul 21, 2020 7:50 am

Mine is in. Surname L for Langoustine. Must be alphabetical perhaps?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by tybfc » Tue Jul 21, 2020 8:56 am

Mines arriving soon. It's appeared in a shoebox under Mike Garlick's bed but the box has been invaded by spiders and nobody wants to move it. Hopefully the spiders haven't hibernated but hope is all we have.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Claret Till I Die » Tue Jul 21, 2020 8:57 am

Claretmatt4 wrote:
Tue Jul 21, 2020 7:50 am
Mine is in. Surname L for Langoustine. Must be alphabetical perhaps?
Nothing in mine again today, surname is I and I sit in the Bob Lord

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Tue Jul 21, 2020 9:04 am

Still nothing here - W in the Bob Lord.

Could have quite a wait !!!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by gandhisflipflop » Tue Jul 21, 2020 11:03 am

Seriously considering complaining because this is nowhere near good enough or what I'd expect from a multi million pound premier league club.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Jambounchained » Tue Jul 21, 2020 11:18 am

Still nothing, no email or zip

surname C JM lower.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Tue Jul 21, 2020 11:27 am

Surname 'K' JHU & got ours 9.50am yesterday as posted 👆

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Re: ARTICLE: Burnley confirm ticket refunds

Post by strayclaret » Tue Jul 21, 2020 11:29 am

Still waiting, Si in Bob Lord

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