ARTICLE: Burnley confirm ticket refunds

ClaretTony · Post by **ClaretTony** » Wed Jun 10, 2020 4:32 pm

Leisure wrote: ↑
Wed Jun 10, 2020 1:09 pm
Received refunds yesterday for all my Man City tickets.

Got my City ticket refund yesterday

simonclaret · Post by **simonclaret** » Thu Jun 11, 2020 9:51 pm

Link for refund form seems to be live now:

https://www.burnleyfootballclub.com/tic ... t-refunds/

burnmark · Post by **burnmark** » Thu Jun 11, 2020 9:56 pm

simonclaret wrote: ↑
Thu Jun 11, 2020 9:51 pm
Link for refund form seems to be live now:

https://www.burnleyfootballclub.com/tic ... t-refunds/

Thanks for that. Just submitted it now. Only took a minute to complete.

Claret Till I Die · Post by **Claret Till I Die** » Thu Jun 11, 2020 10:19 pm

simonclaret wrote: ↑
Thu Jun 11, 2020 9:51 pm
Link for refund form seems to be live now:

https://www.burnleyfootballclub.com/tic ... t-refunds/

Just done the two that I pay for. Thanks for the heads up simonclaret.

bodge · Post by **bodge** » Thu Jun 11, 2020 10:28 pm

Good man Simon, easy enough that.

Funkydrummer · Post by **Funkydrummer** » Thu Jun 11, 2020 11:36 pm

Form completed and claim identified - easy peasy that was.

Sit back and wait now.

ClaretTony · Post by **ClaretTony** » Fri Jun 12, 2020 6:40 am

Thanks, just filled it in for refund on two tickets.

wilks_bfc · Post by **wilks_bfc** » Fri Jun 12, 2020 7:23 am

Just claimed for mine

I’ll pass the link on to my brother and dad to complete

Also just noticed I’ve now been refunded for the extra ticket I bought for Watford game

herbatlerbat · Post by **herbatlerbat** » Fri Jun 12, 2020 9:46 am

Just tried to claim my refund and when I put my bank account details in it removes the first 2 digits because they are 00
anybody know how to sort this issue out?

beddie · Post by **beddie** » Fri Jun 12, 2020 10:01 am

herbatlerbat wrote: ↑
Fri Jun 12, 2020 9:46 am
Just tried to claim my refund and when I put my bank account details in it removes the first 2 digits because they are 00
anybody know how to sort this issue out?

You might be better ringing or emailing the club for the answer with it being their system.

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Fri Jun 12, 2020 11:50 am

For people that have paid by direct debit, why is the club asking for bank account details to be inputted? They have that information already.

ClaretTony · Post by **ClaretTony** » Fri Jun 12, 2020 12:12 pm

Sean Dyche's Watch wrote: ↑
Fri Jun 12, 2020 11:50 am
For people that have paid by direct debit, why is the club asking for bank account details to be inputted? They have that information already.

Gives you the option of having it paid into a different account. Even if the same account, the new security rules would at least mean them asking for the Correct name on the account.

the_magic_rat · Post by **the_magic_rat** » Fri Jun 12, 2020 12:17 pm

herbatlerbat wrote: ↑
Fri Jun 12, 2020 9:46 am
Just tried to claim my refund and when I put my bank account details in it removes the first 2 digits because they are 00
anybody know how to sort this issue out?

I had exactly the same problem herbatler. I e-mailed Elaine at the ticket office this morning (ticketoffice@burnleyfc.com )with my details and full account no. and she replied straight back saying that the refund was being assigned to the correct account no. Excellent customer service!

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Fri Jun 12, 2020 12:22 pm

ClaretTony wrote: ↑
Fri Jun 12, 2020 12:12 pm
Gives you the option of having it paid into a different account. Even if the same account, the new security rules would at least mean them asking for the Correct name on the account.

Thanks, makes sense.

Are we supposed to get an email confirming a refund has been requested?

TVC15 · Post by **TVC15** » Fri Jun 12, 2020 12:50 pm

Sean Dyche's Watch wrote: ↑
Fri Jun 12, 2020 12:22 pm
Thanks, makes sense.

Are we supposed to get an email confirming a refund has been requested?

Don’t think so no.
But you do get confirmation on the site at the end of the refund submission which says thanks and that it will be processed.

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Fri Jun 12, 2020 1:24 pm

TVC15 wrote: ↑
Fri Jun 12, 2020 12:50 pm
Don’t think so no.
But you do get confirmation on the site at the end of the refund submission which says thanks and that it will be processed.

Thanks. Yes, I received that confirmation this morning when I submitted my details.

ClaretTony · Post by **ClaretTony** » Fri Jun 12, 2020 1:39 pm

Sean Dyche's Watch wrote: ↑
Fri Jun 12, 2020 12:22 pm
Thanks, makes sense.

Are we supposed to get an email confirming a refund has been requested?

I didn’t.

beddie · Post by **beddie** » Fri Jun 12, 2020 1:50 pm

I think he means at the end of completing the form it says something like, completed with a tick to confirm its been received. Just my thoughts anyway.

evensteadiereddie · Post by **evensteadiereddie** » Fri Jun 12, 2020 1:53 pm

Just done mine, sorted in seconds and no problems with the 00 going in at the start of the account number.

Well done, BFC.

herbatlerbat · Post by **herbatlerbat** » Fri Jun 12, 2020 2:22 pm

Ok thanks for the replies
I have filled the form in(without the 2 zeros) and requested my refund, I have also emailed the ticket office with my details.

claretandy · Post by **claretandy** » Fri Jun 12, 2020 2:29 pm

When it says "we have already applied the pro-rata value of the games you have missed to your season card for use against purchases in the club shop or next season's season ticket"

How does this work if you pay by direct debit ? I mean the "next season's season ticket bit.

herbatlerbat · Post by **herbatlerbat** » Fri Jun 12, 2020 2:31 pm

Just had a reply from the ticketing office saying they were going to add the missing digits.

Very quick reply and help full

Well done the ticket office and the very helpful members of this board

IanMcL · Post by **IanMcL** » Fri Jun 12, 2020 3:00 pm

Well done club. Got my £40 for my partner's ticket, yesterday.

Sheedyclaret · Post by **Sheedyclaret** » Fri Jun 12, 2020 3:08 pm

Take it we put multiple ST on the same form?

Leisure · Post by **Leisure** » Fri Jun 12, 2020 3:21 pm

claretandy wrote: ↑
Fri Jun 12, 2020 2:29 pm
When it says "we have already applied the pro-rata value of the games you have missed to your season card for use against purchases in the club shop or next season's season ticket"

How does this work if you pay by direct debit ? I mean the "next season's season ticket bit.

If you are already paying for your next season ticket by Direct Debit you won't be able to use the refund to help pay for your season ticket but once the refund has gone onto your season card you can use the value either in the club shop or to purchase home cup or away tickets for next season. If this arrangement doesn't suit you, you have the further options of donating the value to the club's Youth Development or getting a cash refund.

Leisure · Post by **Leisure** » Fri Jun 12, 2020 3:23 pm

Sheedyclaret wrote: ↑
Fri Jun 12, 2020 3:08 pm
Take it we put multiple ST on the same form?

As you need to put your membership number on the form, you'll need a separate form for each number.

ClaretTony · Post by **ClaretTony** » Fri Jun 12, 2020 3:59 pm

Sheedyclaret wrote: ↑
Fri Jun 12, 2020 3:08 pm
Take it we put multiple ST on the same form?

I would do them one by one. I had two to do but applied separately.

claretandy · Post by **claretandy** » Fri Jun 12, 2020 5:38 pm

Leisure wrote: ↑
Fri Jun 12, 2020 3:21 pm
If you are already paying for your next season ticket by Direct Debit you won't be able to use the refund to help pay for your season ticket but once the refund has gone onto your season card you can use the value either in the club shop or to purchase home cup or away tickets for next season. If this arrangement doesn't suit you, you have the further options of donating the value to the club's Youth Development or getting a cash refund.

If there was half a chance of us having a decent cup run then i would leave it on the card, but you have to use it by june 2021. Refund it is then.

Leisure · Post by **Leisure** » Fri Jun 12, 2020 5:42 pm

claretandy wrote: ↑
Fri Jun 12, 2020 5:38 pm
If there was half a chance of us having a decent cup run then i would leave it on the card, but you have to use it by june 2021. Refund it is then.

Or use it for away tickets.

Bosscat · Post by **Bosscat** » Fri Jun 12, 2020 6:51 pm

Have filled our forms out ... waiting with breath well and truly bated

claretblue · Post by **claretblue** » Fri Jun 12, 2020 7:39 pm

Leisure wrote: ↑
Fri Jun 12, 2020 3:21 pm
If you are already paying for your next season ticket by Direct Debit you won't be able to use the refund to help pay for your season ticket but once the refund has gone onto your season card you can use the value either in the club shop or to purchase home cup or away tickets for next season. If this arrangement doesn't suit you, you have the further options of donating the value to the club's Youth Development or getting a cash refund.

think you are able to use the refund to pay for 2021/2022 season ticket when that is offered about March 2021

the credit on season card is available until June 2021

ClaretTony · Post by **ClaretTony** » Fri Jun 12, 2020 8:41 pm

Leisure wrote: ↑
Fri Jun 12, 2020 5:42 pm
Or use it for away tickets.

I suspect there won’t be away tickets for some considerable time

bodge · Post by **bodge** » Sat Jun 13, 2020 1:19 pm

I'm of the opinion that away fans will be banned for the whole of the season in 2020-2021.

Leisure · Post by **Leisure** » Sat Jun 13, 2020 1:37 pm

bodge wrote: ↑
Sat Jun 13, 2020 1:19 pm
I'm of the opinion that away fans will be banned for the whole of the season in 2020-2021.

Just away fans???

bodge · Post by **bodge** » Sat Jun 13, 2020 1:39 pm

I hope it's just away fans if it's deemed to be not safe but things can change quickly.

You are clearly alluding to home fans not being allowed in and i think we won't see any full houses but we will get a few sell outs.

paulatky · Post by **paulatky** » Sat Jun 13, 2020 3:50 pm

Is there anywhere you can see the amount of refund due

wilks_bfc · Post by **wilks_bfc** » Sat Jun 13, 2020 3:57 pm

paulatky wrote: ↑
Sat Jun 13, 2020 3:50 pm
Is there anywhere you can see the amount of refund due

No. But it’s the total amount your ticket costs /19 x4

ClaretTony · Post by **ClaretTony** » Sat Jun 13, 2020 4:04 pm

paulatky wrote: ↑
Sat Jun 13, 2020 3:50 pm
Is there anywhere you can see the amount of refund due

There is. If you login to your TeamCard account you will see it has been added into there. But as wilks_bfc posted it is 4/19 of what you paid.

paulatky · Post by **paulatky** » Sat Jun 13, 2020 4:44 pm

ClaretTony wrote: ↑
Sat Jun 13, 2020 4:04 pm
There is. If you login to your TeamCard account you will see it has been added into there. But as wilks_bfc posted it is 4/19 of what you paid.

Thanks for that

How do you access the TeamCard.
Is it the same login used to purchase tickets

ClaretTony · Post by **ClaretTony** » Sat Jun 13, 2020 4:46 pm

paulatky wrote: ↑
Sat Jun 13, 2020 4:44 pm
Thanks for that

How do you access the TeamCard.
Is it the same login used to purchase tickets

You have to register separately. There’s an app too but that’s not working.

https://www.myteamcard.co.uk/

paulatky · Post by **paulatky** » Sat Jun 13, 2020 4:48 pm

ClaretTony wrote: ↑
Sat Jun 13, 2020 4:46 pm
You have to register separately. There’s an app too but that’s not working.

https://www.myteamcard.co.uk/

Thanks

wilks_bfc · Post by **wilks_bfc** » Sat Jun 13, 2020 4:50 pm

ClaretTony wrote: ↑
Sat Jun 13, 2020 4:46 pm
You have to register separately. There’s an app too but that’s not working.

https://www.myteamcard.co.uk/

Thanks for that link.
Was wondering why couldn’t get on the app

Accrington claret · Post by **Accrington claret** » Mon Jun 15, 2020 12:33 pm

Anyone received the refund for the four games yet ?

Bordeauxclaret · Post by **Bordeauxclaret** » Mon Jun 15, 2020 12:36 pm

What were the ticket prices for this season? With the early bird pricing and without?

ClaretTony · Post by **ClaretTony** » Mon Jun 15, 2020 1:13 pm

Accrington claret wrote: ↑
Mon Jun 15, 2020 12:33 pm
Anyone received the refund for the four games yet ?

I would very much doubt it. Only went live today, didn’t they say by end of June?

Grumps · Post by **Grumps** » Mon Jun 15, 2020 1:22 pm

ClaretTony wrote: ↑
Mon Jun 15, 2020 1:13 pm
I would very much doubt it. Only went live today, didn’t they say by end of June?

Was it not live on Friday? Do we have to do it again?

ClaretTony · Post by **ClaretTony** » Mon Jun 15, 2020 1:39 pm

Grumps wrote: ↑
Mon Jun 15, 2020 1:22 pm
Was it not live on Friday? Do we have to do it again?

You could send in your applications from Friday but any processing of them wasn't starting until today.

Awayfromburnley · Post by **Awayfromburnley** » Mon Jun 15, 2020 9:32 pm

I've done mine and 2 kids.

The form just felt a bit weird and unusual to submit full bank details online like that. I had to input the kids details but my bank account details.

paulatky · Post by **paulatky** » Mon Jun 15, 2020 10:13 pm

They have the bank details from which all the direct debits have been made from.
I am surprised they didnt just pay them back into the same. Normally with retailers insist refunds are to the same account as payment has been made

ClaretTony · Post by **ClaretTony** » Mon Jun 15, 2020 10:27 pm

paulatky wrote: ↑
Mon Jun 15, 2020 10:13 pm
They have the bank details from which all the direct debits have been made from.
I am surprised they didnt just pay them back into the same. Normally with retailers insist refunds are to the same account as payment has been made

Not everyone pays by direct debit - and some will have paid cash.