ARTICLE: Burnley confirm ticket refunds

Jambounchained · Post by **Jambounchained** » Wed Jul 15, 2020 6:36 pm

I've not even had an email about a refund yet.

Rileybobs · Post by **Rileybobs** » Wed Jul 15, 2020 6:51 pm

Has anybody spent their refund yet?

Awayfromburnley · Post by **Awayfromburnley** » Wed Jul 15, 2020 7:00 pm

Oh I've spent it alright, but not actually had it yet.

Bosscat · Post by **Bosscat** » Wed Jul 15, 2020 7:16 pm

I would also ask the question to those who "haven't had an email yet" ... did you go on the website and fill out the form to claim your refund ????

Barry_Chuckle · Post by **Barry_Chuckle** » Wed Jul 15, 2020 9:10 pm

Bosscat wrote: ↑
Wed Jul 15, 2020 7:16 pm
I would also ask the question to those who "haven't had an email yet" ... did you go on the website and fill out the form to claim your refund ????

Not had the email inviting me to apply for a refund, I applied via the link on this site, no email to confirm I'd applied for said refund, no email to update me of the delay, and no refund received as yet.
I receive a marketing email to my email.address every Friday though.

Bosscat · Post by **Bosscat** » Wed Jul 15, 2020 9:18 pm

Barry_Chuckle wrote: ↑
Wed Jul 15, 2020 9:10 pm
Not had the email inviting me to apply for a refund, I applied via the link on this site, no email to confirm I'd applied for said refund, no email to update me of the delay, and no refund received as yet.
I receive a marketing email to my email.address every Friday though.

Well I got 2 emails confirming receipt of my claim for each ticket .... over a week ago

Leisure · Post by **Leisure** » Wed Jul 15, 2020 9:24 pm

For those who haven't had an email, have you looked at your Season Card details online to check if your refund amount was put onto your card and then taken off? This should have happened if you asked for a refund.

TVC15 · Post by **TVC15** » Wed Jul 15, 2020 9:32 pm

Barry_Chuckle wrote: ↑
Wed Jul 15, 2020 9:10 pm
Not had the email inviting me to apply for a refund, I applied via the link on this site, no email to confirm I'd applied for said refund, no email to update me of the delay, and no refund received as yet.
I receive a marketing email to my email.address every Friday though.

Pretty much identical to me that.
I get the marketing emails but not had any on the refund.
(and yes I did fill out the refund form and I have checked my junk)

pureclaret · Post by **pureclaret** » Wed Jul 15, 2020 10:41 pm

i have checked my bank account and got £95.79 from burnley fo acb so guess got my money,

ClaretTony · Post by **ClaretTony** » Wed Jul 15, 2020 11:39 pm

Claret Till I Die wrote: ↑
Wed Jul 15, 2020 5:15 pm
Does anybody know how they're sorting through the refunds, alphabetical, order of requests, blocks of stands etc ?

Don''t think there is any logic to it such as alphabetical order. I think it is just how they are processed and are sent in batches.

ClaretTony · Post by **ClaretTony** » Wed Jul 15, 2020 11:40 pm

pureclaret wrote: ↑
Wed Jul 15, 2020 10:41 pm
i have checked my bank account and got £95.79 from burnley fo acb so guess got my money,

That's the highest payment return for a standard season ticket - you must sit either in the Bob Lord or the centre sections of the Longside Upper.

Claret Till I Die · Post by **Claret Till I Die** » Thu Jul 16, 2020 9:21 am

ClaretTony wrote: ↑
Wed Jul 15, 2020 11:39 pm
Don''t think there is any logic to it such as alphabetical order. I think it is just how they are processed and are sent in batches.

Think mine must be in the wrong batch as still nothing this morning.. Mind you never stand behind me in a queue as you can guarantee that mine is the slowest

Leisure · Post by **Leisure** » Thu Jul 16, 2020 9:23 am

Claret Till I Die wrote: ↑
Thu Jul 16, 2020 9:21 am
Mind you never stand behind me in a queue as you can guarantee that mine is the slowest

Snap.

claretonthecoast1882 · Post by **claretonthecoast1882** » Thu Jul 16, 2020 9:23 am

Leisure wrote: ↑
Thu Jul 16, 2020 9:23 am
Snap.

Can you 2 stand in the same queue for a pint when we are allowed back on then

Jimscho · Post by **Jimscho** » Thu Jul 16, 2020 9:28 am

Got refund for a grandson.His surname begins with D.Not got mine surname S.I applied for them at same time.

Funkydrummer · Post by **Funkydrummer** » Thu Jul 16, 2020 9:56 am

Jimscho wrote: ↑
Thu Jul 16, 2020 9:28 am
Got refund for a grandson.His surname begins with D.Not got mine surname S.I applied for them at same time.

I'm a W and got nowt yet !!

(No smutty remarks please

)

Zlatan · Post by **Zlatan** » Thu Jul 16, 2020 9:57 am

Got mine in the bank this morning

kaptin1 · Post by **kaptin1** » Thu Jul 16, 2020 10:00 am

The Eagle has Landed (at last)! Cash in bank today.

claretonthecoast1882 · Post by **claretonthecoast1882** » Thu Jul 16, 2020 10:16 am

Got mine the other day, I knew being an Aardvark would come in handy 1 day

ClaretTony · Post by **ClaretTony** » Thu Jul 16, 2020 11:04 am

Claret Till I Die wrote: ↑
Thu Jul 16, 2020 9:21 am
Think mine must be in the wrong batch as still nothing this morning.. Mind you never stand behind me in a queue as you can guarantee that mine is the slowest

I’m in the same queue CTID

Bosscat · Post by **Bosscat** » Thu Jul 16, 2020 11:17 am

Claret Till I Die wrote: ↑
Thu Jul 16, 2020 9:21 am
Think mine must be in the wrong batch as still nothing this morning.. Mind you never stand behind me in a queue as you can guarantee that mine is the slowest

You could have warned me earlier ....

Nowt in my bank yet but hey ho it will be

Yearofthefox · Post by **Yearofthefox** » Fri Jul 17, 2020 9:14 am

Wife recieved hers on 15th, still not had mine.

yosserhughes · Post by **yosserhughes** » Fri Jul 17, 2020 9:18 am

Jimscho wrote: ↑
Thu Jul 16, 2020 9:28 am
Got refund for a grandson.His surname begins with D.Not got mine surname S.I applied for them at same time.

Same as you Jimbo.

Swizzlestick · Post by **Swizzlestick** » Fri Jul 17, 2020 9:24 am

Mine arrived today.

TommyPicks · Post by **TommyPicks** » Fri Jul 17, 2020 9:55 am

Still nothing in mine..

Andingle · Post by **Andingle** » Fri Jul 17, 2020 10:51 am

Recieved ours on Wednesday

Murger · Post by **Murger** » Fri Jul 17, 2020 11:07 am

Still nowt.

Funkydrummer · Post by **Funkydrummer** » Fri Jul 17, 2020 11:08 am

Daily post to say " received nothing yet"

ClaretTony · Post by **ClaretTony** » Fri Jul 17, 2020 11:16 am

Nothing here as yet - and if they were doing them in alphabetic order you would have expected me to be one of the early ones with the name CT

claretonthecoast1882 · Post by **claretonthecoast1882** » Fri Jul 17, 2020 11:26 am

Is Peter Zelem a season ticket holder

ClaretTony · Post by **ClaretTony** » Fri Jul 17, 2020 11:32 am

claretonthecoast1882 wrote: ↑
Fri Jul 17, 2020 11:26 am
Is Peter Zelem a season ticket holder

Ha ha - of all the first team players still alive, Derek Adams (now Morecambe manager) would be first in the queue if he had a season ticket.

tybfc · Post by **tybfc** » Fri Jul 17, 2020 12:00 pm

My real name is Zinedine Zidane so I've no chance this side of Christmas

fidelcastro · Post by **fidelcastro** » Fri Jul 17, 2020 12:21 pm

ClaretTony wrote: ↑
Fri Jul 17, 2020 11:32 am
Ha ha - of all the first team players still alive, Derek Adams (now Morecambe manager) would be first in the queue if he had a season ticket.

Did he actually play for the first team?

ClaretTony · Post by **ClaretTony** » Fri Jul 17, 2020 12:38 pm

fidelcastro wrote: ↑
Fri Jul 17, 2020 12:21 pm
Did he actually play for the first team?

Yes

https://www.uptheclarets.com/players/ap ... als-a-to-c

fidelcastro · Post by **fidelcastro** » Fri Jul 17, 2020 12:54 pm

ClaretTony wrote: ↑
Fri Jul 17, 2020 12:38 pm
Yes

https://www.uptheclarets.com/players/ap ... als-a-to-c

I see. I remember he seemed to be a regular starter in the reserve games I went to.

He must have had the biggest backside of any Burnley player I've ever seen!

CaptJohn · Post by **CaptJohn** » Fri Jul 17, 2020 12:59 pm

Got ours this morning.
It must be pretty demoralising processing all of those refunds. I've got a vacation property and I got a whole bunch of cancellations when this mess started and it was damned grim processing all the refunds. Horrible

redwasp · Post by **redwasp** » Fri Jul 17, 2020 1:08 pm

I had some vouchers for the shop and went down on Tuesday, I had to park across from the ticket office so I popped in to see if I had my money, the lad confirmed it was on my Clarets card plus another 15quid I didn't know about so I went to the shop and spent the lot.

Claret Till I Die · Post by **Claret Till I Die** » Fri Jul 17, 2020 1:09 pm

https://youtu.be/uNLZcOpThpM

bfcmik · Post by **bfcmik** » Fri Jul 17, 2020 2:58 pm

ClaretTony wrote: ↑
Fri Jul 17, 2020 11:16 am
Nothing here as yet - and if they were doing them in alphabetic order you would have expected me to be one of the early ones with the name CT

You'll have to wait awhile yet CT. My P comes before your S and I've had nowt yet

And if want to go by CT you'll wait even longer

ClaretTony · Post by **ClaretTony** » Fri Jul 17, 2020 2:59 pm

bfcmik wrote: ↑
Fri Jul 17, 2020 2:58 pm
You'll have to wait awhile yet CT. My P comes before your S and I've had nowt yet

And if want to go by CT you'll wait even longer

No - CT is the surname so starts with the C

Funkydrummer · Post by **Funkydrummer** » Sat Jul 18, 2020 1:00 pm

My daily "nowt yet"

dougcollins · Post by **dougcollins** » Sat Jul 18, 2020 1:08 pm

Same here. I should have two coming.

Claret Till I Die · Post by **Claret Till I Die** » Sat Jul 18, 2020 1:20 pm

See my previous Diana Ross post

ClaretTony · Post by **ClaretTony** » Sat Jul 18, 2020 1:55 pm

Funkydrummer wrote: ↑
Sat Jul 18, 2020 1:00 pm
My daily "nowt yet"

No point looking on a Saturday or Sunday

kilmalley · Post by **kilmalley** » Sat Jul 18, 2020 2:40 pm

Checked just now 14:38.
£150.95 refunded, so........
£50 donated to BFCitC foodbank in lieu of the
physical donations at the UTC collection bins at home games.

jojomk1 · Post by **jojomk1** » Sat Jul 18, 2020 2:46 pm

My refund being credited Monday

48 hours to decide how to spend it

JR1882 · Post by **JR1882** » Sat Jul 18, 2020 2:57 pm

Still not had mine back & I applied the day before it told us to so ages ago now. I have had an email though last week saying they received my application.

Not kicking off as I don’t really need the refund, but nonetheless this has been an absolute shower from start to finish. Particularly when we are paying £37 a month for next seasons ticket, knowing full well we won’t be watching games at the start of the season.

It is what it is but I don’t understand why they told everyone it would be 26th of June when a full 3 weeks later it still hasn’t happened like who did the maths on the timings?

strayclaret · Post by **strayclaret** » Sat Jul 18, 2020 4:17 pm

Nowt here in rural North Yorkshire, but my NHS pensions gone in

Leisure · Post by **Leisure** » Sat Jul 18, 2020 4:24 pm

JR1882 wrote: ↑
Sat Jul 18, 2020 2:57 pm
Still not had mine back & I applied the day before it told us to so ages ago now. I have had an email though last week saying they received my application.

Not kicking off as I don’t really need the refund, but nonetheless this has been an absolute shower from start to finish. Particularly when we are paying £37 a month for next seasons ticket, knowing full well we won’t be watching games at the start of the season.

It is what it is but I don’t understand why they told everyone it would be 26th of June when a full 3 weeks later it still hasn’t happened like who did the maths on the timings?

Sorry but they didn't promise to refund by 26th June, they said that they 'aimed' to.

Grumps · Post by **Grumps** » Sat Jul 18, 2020 4:30 pm

Leisure wrote: ↑
Sat Jul 18, 2020 4:24 pm
Sorry but they didn't promise to refund by 26th June, they said that they 'aimed' to.

Not a good aim then when it's now the middle of July