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Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu May 21, 2020 10:25 pm
by paulatky
Funkydrummer wrote: ↑Thu May 21, 2020 1:56 pm
Email me next week's lottery numbers will you please ?
Unfortunately those numbers are just down to chance and not based on logic and understanding of the situation.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 22, 2020 8:47 am
by Winstonswhite
A big Whooooosh for Paulatky there
Anyway, well done Burnley. They’ve waited until everything has been laid out by the government and rightly so. Let’s hope we get back into the ground sooner rather than later next season when it’s safe to do so.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 22, 2020 9:19 am
by Sheedyclaret
At least we have a statement of refunding for the remaining games finally ..i hope they communicate the refunds for 20/21 season quicker if they are happy to keep taking our cash
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 22, 2020 9:23 am
by claretonthecoast1882
Sheedyclaret wrote: ↑Fri May 22, 2020 9:19 am
At least we have a statement of refunding for the remaining games finally ..i hope they communicate the refunds for 20/21 season quicker if they are happy to keep taking our cash
For next season they offered you to be able to continue paying direct debit, pay in full, pause your payment and pay when football returns or cancel altogether. Maybe you should have cancelled full stop for next season.
Considering this refund is for games that we have been forced to miss, if you are expecting a refund for next season before any games are missed when they gave you the option of not paying then you will be feeling upset again.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu May 28, 2020 6:30 pm
by MT03ALG
Anyone received an email from the club as yet ? Club site stated that all Season Ticket holders will be contacted by the club by Friday 29 May.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu May 28, 2020 6:31 pm
by Grumps
MT03ALG wrote: ↑Thu May 28, 2020 6:30 pm
Anyone received an email from the club as yet ? Club site stated that all Season Ticket holders will be contacted by the club by Friday 29 May.
Nope....... Perhaps tomorrow
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 11:02 am
by canalking
Mine's just arrived. If you want a cash refund you have to wait while 15th June to apply.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 1:58 pm
by MT03ALG
Email received as promised on Friday 29 May. Refund claims can be made from 15 June.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 3:35 pm
by Funkydrummer
I've received my email today with a full explanation of what to do.
Good on the club. Happy with that.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 3:36 pm
by Murger
A bit strange how I haven't got mine, but most people have.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 3:56 pm
by ClaretTony
Murger wrote: ↑Fri May 29, 2020 3:36 pm
A bit strange how I haven't got mine, but most people have.
Do they have the correct email address in their records?
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 3:58 pm
by Barry_Chuckle
Murger wrote: ↑Fri May 29, 2020 3:36 pm
A bit strange how I haven't got mine, but most people have.
Not gone mine either Murger, the club managed to send me the weekly marketing email though.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 4:20 pm
by Murger
ClaretTony wrote: ↑Fri May 29, 2020 3:56 pm
Do they have the correct email address in their records?
Yes they do. It's the 1 that is linked to my clarets number.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 4:50 pm
by ClaretTony
Murger wrote: ↑Fri May 29, 2020 4:20 pm
Yes they do. It's the 1 that is linked to my clarets number.
That's the one it should go to then - there's no rush with it though, you can't do anything with it until 15th June.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Fri May 29, 2020 5:05 pm
by wilks_bfc
Murger wrote: ↑Fri May 29, 2020 4:20 pm
Yes they do. It's the 1 that is linked to my clarets number.
My brother hasn’t got his either but both myself & Dad have
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 2:51 pm
by beddie
Still no email for us. I know it's only the 3rd of June and CT mentioned you can't do anything with them anyway until 15 June but I would have thought we'd have had something by now.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:23 pm
by Sheedyclaret
Thry did say all ST holders woild be updated on the 29th obviously missed a few off the list communication again?
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:32 pm
by IanMcL
I want my season ticket, anyway! It's my seat! Ha!
Up the Clarets
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:37 pm
by Leisure
Anyone received a refund for their Man City tickets yet?
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:39 pm
by Granny WeatherWax
Leisure wrote: ↑Wed Jun 03, 2020 3:37 pm
Anyone received a refund for their Man City tickets yet?
Nope! not even been contacted about it never mind got the cash back.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:42 pm
by TVC15
Refunds for City have definitely started to happen. Guess they could take a few days to be all processed
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 3:59 pm
by ClaretTony
Leisure wrote: ↑Wed Jun 03, 2020 3:37 pm
Anyone received a refund for their Man City tickets yet?
Isn't that open on 15th June too.
But ticket office remains closed until then.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 4:07 pm
by Leisure
ClaretTony wrote: ↑Wed Jun 03, 2020 3:59 pm
Isn't that open on 15th June too.
But ticket office remains closed until then.
My understanding was the that 15th June date just referred to the season ticket refunds. In the season ticket refund article on the club website there is no mention of refunds for the City tickets.Match ticket purchasers
Just found this on the club website (but the email which I received only made reference to the 4 home games) -
Match ticket purchasers for the away fixture at Manchester City and the final four home fixtures will be contacted via email with their refund information and instructions to claim a refund.
Any requested refunds will automatically be refunded back to the original payment method, or suggested bank account.
EDIT - Just seen that there's a Updated Refund Information box within the article which gives the info as per Wilks post below.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 4:12 pm
by wilks_bfc
Leisure wrote: ↑Wed Jun 03, 2020 4:07 pm
My understanding was the that 15th June date just referred to the season ticket refunds. In the season ticket refund article on the club website there is no mention of refunds for the City tickets.
Match ticket refunds completed from 5th June
Match Ticket Refunds
Supporters who purchased tickets for; Manchester City (away), Watford (home), Sheffield United (home), Wolverhampton Wanderers (home) or Brighton & Hove Albion (home), will have the cost of their match tickets refunded in the following ways.
Match tickets purchased online and over the phone using a credit/debit card will be automatically refunded back to the paying card. This process is set to be completed between the dates 5th June & 12th June and requires no further action from supporters.
Supporters who paid for their match tickets in person at the ticket office have the following three options to claim their refund when the ticket office reopens on 15th June: By calling in to the Turf Moor Ticket Office (please ensure you have proof of ID and you know your Clarets Number), by calling the ticket office on 01282 446800 (Option 2 or 3) or by using the refund application form linked below.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 4:17 pm
by Granny WeatherWax
wilks_bfc wrote: ↑Wed Jun 03, 2020 4:12 pm
Match ticket refunds completed from 5th June
cheers, hadnt noticed they had snuck an updated information link onto the site.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 4:45 pm
by ClaretTony
Sorry, thought the match tickets was at the same time as the season ticket money - but just re-read and it is between 5th and 12th June.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 5:29 pm
by Blackrod
No email yet.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 5:32 pm
by beddie
Blackrod wrote: ↑Wed Jun 03, 2020 5:29 pm
No email yet.
I mentioned earlier neither had I so I've emailed the club. Will let you know if I get a quick response.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 5:43 pm
by Blackrod
Thanks. They’ve definitely got my email address as they update me when trying to flog merchandise !
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 6:19 pm
by Squidgy
It could be much worse.
Sunderland fans get a pass to watch TV!
And for those who've paid for next season. No refunds just a pass again. You couldn't make it up.
There's hell to play on Twitter about it.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 6:30 pm
by Barry_Chuckle
Blackrod wrote: ↑Wed Jun 03, 2020 5:43 pm
Thanks. They’ve definitely got my email address as they update me when trying to flog merchandise !
Another here still waiting for the email. I too get the weekly marketing email though.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 6:32 pm
by ClaretTony
Squidgy wrote: ↑Wed Jun 03, 2020 6:19 pm
It could be much worse.
Sunderland fans get a pass to watch TV!
And for those who've paid for next season. No refunds just a pass again. You couldn't make it up.
There's hell to play on Twitter about it.
Only get a refund if the season is cancelled
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 8:53 pm
by karatekid
Nothing in my email folder from the club yet either.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 9:13 pm
by Mattster
Squidgy wrote: ↑Wed Jun 03, 2020 6:19 pm
It could be much worse.
Sunderland fans get a pass to watch TV!
And for those who've paid for next season. No refunds just a pass again. You couldn't make it up.
There's hell to play on Twitter about it.
Ridiculous isn't it, if more than one season ticket in a household there's no difference either.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 03, 2020 9:14 pm
by wilks_bfc
Squidgy wrote: ↑Wed Jun 03, 2020 6:19 pm
It could be much worse.
Sunderland fans get a pass to watch TV!
And for those who've paid for next season. No refunds just a pass again. You couldn't make it up.
There's hell to play on Twitter about it.
The best/worst part is if you have a household of 4 STH then you could be paying £80 to watch a stream of a game
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu Jun 04, 2020 8:44 am
by beddie
I emailed the club last night due to not receiving the email. This morning I received the following reply.
Thank you for your email.
If you have not received an email relating to the recent update on season ticket/match ticket refunds. The details can be found via the link below:
https://www.burnleyfootballclub.com/tic ... t-refunds/
Please note – it is not possible to claim a refund until MONDAY 15TH JUNE. Please ensure that you read the article thoroughly, before making a decision of your choice of refund option.
On the 15th June a link will become ‘live’ on our website, this will allow you to request the refund online, without the need to visit the ticket office.
Kind regards
Ticketing Team
Burnley Football Club
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu Jun 04, 2020 9:34 am
by ClaretTony
Squidgy wrote: ↑Wed Jun 03, 2020 6:19 pm
It could be much worse.
Sunderland fans get a pass to watch TV!
And for those who've paid for next season. No refunds just a pass again. You couldn't make it up.
There's hell to play on Twitter about it.
I got a text a couple of days ago from my mate in Sunderland who was congratulating us on how we had dealt with things. I'd no idea they'd done that at Sunderland.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Thu Jun 04, 2020 11:00 am
by bfcjg
Im leaving my refund at the club to go on next seasons ticket.I'd be buying one anyway .
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 9:28 am
by claretburns
Anyone still not had an e-mail about season ticket refunds and City away? Still nothing appeared in my inbox.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 9:33 am
by ClaretTony
claretburns wrote: ↑Wed Jun 10, 2020 9:28 am
Anyone still not had an e-mail about season ticket refunds and City away? Still nothing appeared in my inbox.
They all went out. Do they have the correct email address for you? Login to the ticketing system and check.
You won’t need the email though to claim.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:07 am
by beddie
ClaretTony wrote: ↑Wed Jun 10, 2020 9:33 am
They all went out. Do they have the correct email address for you? Login to the ticketing system and check.
You won’t need the email though to claim.
We didn't receive the email, we only saw it as it was in a reply from the ticket office. (above) I did ask them to look into it as we normally receive regular mails from them throughout the season. Knowing that others still haven't received them makes me think the club have a glitch in their system.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:10 am
by ClaretTony
beddie wrote: ↑Wed Jun 10, 2020 10:07 am
We didn't receive the email, we only saw it as it was in a reply from the ticket office. (above) I did ask them to look into it as we normally receive regular mails from them throughout the season. Knowing that others still haven't received them makes me think the club have a glitch in their system.
What regular mails do you receive via the email address you have registered for tickets?
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:18 am
by beddie
Mostly the up and coming fixtures, our opposition, they usually incorporate a few up dates on players, the manager etc.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:27 am
by Funkydrummer
A few friends of mine receive the mailshots by email, but none have received an email about the refunds.
In contrast, I don't receive any mailshots but have received an email about the refund.
Go figure !!!
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:37 am
by Paulclaret
I've checked and my email address is correct, but I still haven't received an email.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 10:43 am
by ClaretTony
Funkydrummer wrote: ↑Wed Jun 10, 2020 10:27 am
A few friends of mine receive the mailshots by email, but none have received an email about the refunds.
In contrast, I don't receive any mailshots but have received an email about the refund.
Go figure !!!
I don’t receive mail shots but I probably opted out. But I did receive the email for refunds although it seems a lot of people haven’t. Basically the email is just a link to a page on the official site which I would assume they will make public once the refund system is activated next Monday.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 12:00 pm
by worksop blue
not had e mail but receiy.ved refund for city tickets in bank yesterda
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 12:05 pm
by claretburns
I receive the mailers from the club to the e-mail I have checked and also had the confirmation e-mail when I ordered the City tickets in March. I will check the site now and if I cannot find anything I will hold off till 15th before contacting the club.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 12:45 pm
by Barry_Chuckle
ClaretTony wrote: ↑Wed Jun 10, 2020 10:10 am
What regular mails do you receive via the email address you have registered for tickets?
I've not had the email yet, and I only have one email address. The club email ticket purchase confirmation and weekly marketing emails to said address though.
Clearly the club system has a glitch as mentioned above, do I expect the club to look into it....... nah.
Re: ARTICLE: Burnley confirm ticket refunds
Posted: Wed Jun 10, 2020 1:09 pm
by Leisure
Received refunds yesterday for all my Man City tickets.