Sky Q

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Pearcey
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Sky Q

Post by Pearcey » Sun May 31, 2020 9:11 am

Has anyone upgraded from Sky HD recently? How much did it cost? I see that it’s £20 for new customers but it says £200 for existing. This surely can’t be right can it?

FactualFrank
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Re: Sky Q

Post by FactualFrank » Sun May 31, 2020 9:18 am

It may well be. New customers often get better deals than the customers they already have.

Billy Balfour
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Re: Sky Q

Post by Billy Balfour » Sun May 31, 2020 9:26 am

Cancel Sky if you're out of contract. They'll treat you as a new customer by the start of next season and you can take advantage of the deals they are offered.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 9:26 am

If you are a VIP Reward member and take out a multiscreen subscription, depending on how long you have been with Sky may mean you can get a highly discounted installation of a Q box...
This user liked this post: Pearcey

ChrisG
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Re: Sky Q

Post by ChrisG » Sun May 31, 2020 9:27 am

18 months since I switched to the Q but sure it cost very little at the time. Ring them up and do the usual cancellation game. I've never paid more than £68 for full package including Sports, Films, multi room (Q), HD etc.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 9:27 am

Billy Balfour wrote:
Sun May 31, 2020 9:26 am
Cancel Sky if you're out of contract. They'll treat you as a new customer by the start of next season and you can take advantage of the deals they are offered.
Not entirely true.....

Billy Balfour
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Re: Sky Q

Post by Billy Balfour » Sun May 31, 2020 9:29 am

Worked for me.

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 9:32 am

Unable to phone as the sales team aren’t working. Will try other ways.

Billy Balfour
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Re: Sky Q

Post by Billy Balfour » Sun May 31, 2020 9:34 am

I used to find their online chat facility was the best way to contact them.

Grumps
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Re: Sky Q

Post by Grumps » Sun May 31, 2020 9:35 am

I've been with sky since almost the start, so iam at the top of their vip rewards
I've always found the live chat function within the mysky app useful

They've always reduced the price when I've asked ( every 18 months or so) iam currently paying less than £60 for the full Q package with one mini box.

I think that's better than phoning, plus you have a record of what's been said.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 9:44 am

Sales advisors are working

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 10:50 am

They are working but not on the phone. Will try chat when it’s not busy.

Granny WeatherWax
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Re: Sky Q

Post by Granny WeatherWax » Sun May 31, 2020 10:54 am

I’ve got it in 3 rooms and it’s currently costing £40 a month.

If you do go for it, and you have a 4K TV, make sure you ask for the box that transmits in 4K as they issue the non 4K ones as standard.

ClaretTony
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Re: Sky Q

Post by ClaretTony » Sun May 31, 2020 10:58 am

I've got the full package with Sky Q and that includes Netflix. Have two boxes and when the sport is back it will be costing me around £60 per month.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 10:59 am

Pearcey wrote:
Sun May 31, 2020 10:50 am
They are working but not on the phone. Will try chat when it’s not busy.
They are available on the phone mate!

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 11:00 am

Granny WeatherWax wrote:
Sun May 31, 2020 10:54 am
I’ve got it in 3 rooms and it’s currently costing £40 a month.

If you do go for it, and you have a 4K TV, make sure you ask for the box that transmits in 4K as they issue the non 4K ones as standard.
Also untrue

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 11:01 am

ClaretDiver wrote:
Sun May 31, 2020 10:59 am
They are available on the phone mate!
I’ve tried twice today mate. Not available as staff not working.

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 11:02 am

Also, online chat says busy and not available.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 11:03 am

Pearcey wrote:
Sun May 31, 2020 11:01 am
I’ve tried twice today mate. Not available as staff not working.
Well I am currently sat looking at St James Park taking calls from customers ;-)

Granny WeatherWax
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Re: Sky Q

Post by Granny WeatherWax » Sun May 31, 2020 11:05 am

ClaretDiver wrote:
Sun May 31, 2020 11:00 am
Also untrue
Whatever pal. It happened to me so it’s entirely the truth, however if it makes you feel big replying with that comment and no context then carry on.

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 11:06 am

ClaretDiver wrote:
Sun May 31, 2020 11:03 am
Well I am currently sat looking at St James Park taking calls from customers ;-)
:lol: :lol:
Can you ring me then! Seriously, the message I get is as I’ve said and it just hangs up. I’ll try another route instead of asking to upgrade.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 11:07 am

Granny WeatherWax wrote:
Sun May 31, 2020 11:05 am
Whatever pal. It happened to me so it’s entirely the truth, however if it makes you feel big replying with that comment and no context then carry on.
I'll put it into context, when someone calls to upgrade to Q we ask about their viewing habits etc tpo ensure they get the right box for them. Invariably they will get the UHD box in either 1TB or 2TB....that depends usually on whether they intend to use M/S and how many boxes they are looking at having additionally.

Granny WeatherWax
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Re: Sky Q

Post by Granny WeatherWax » Sun May 31, 2020 11:09 am

ClaretDiver wrote:
Sun May 31, 2020 11:07 am
I'll put it into context, when someone calls to upgrade to Q we ask about their viewing habits etc tpo ensure they get the right box for them. Invariably they will get the UHD box in either 1TB or 2TB....that depends usually on whether they intend to use M/S and how many boxes they are looking at having additionally.
Not me. So perhaps some training needs undertaking. I only realised I had a HD only box when I tried to broadcast in 4K, I had to ring up for a swap.

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 11:19 am

Same message and I’ve tried another number. Oh well.

Rileybobs
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Re: Sky Q

Post by Rileybobs » Sun May 31, 2020 11:22 am

ClaretDiver wrote:
Sun May 31, 2020 11:07 am
I'll put it into context, when someone calls to upgrade to Q we ask about their viewing habits etc tpo ensure they get the right box for them. Invariably they will get the UHD box in either 1TB or 2TB....that depends usually on whether they intend to use M/S and how many boxes they are looking at having additionally.
How do I go about getting a third box ClaretDiver? I thought you would be able to order online but it seems not. Also what is the cost?

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 11:28 am

Weird that you can't order it online, give the call centre a bell and they can order one for you, they are 50 quid

Rileybobs
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Re: Sky Q

Post by Rileybobs » Sun May 31, 2020 11:34 am

ClaretDiver wrote:
Sun May 31, 2020 11:28 am
Weird that you can't order it online, give the call centre a bell and they can order one for you, they are 50 quid
Maybe you can now. Just not last time I checked. Will look into it - thanks!

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 11:40 am

Rileybobs, If you get through on the phone can you let me know. Just says sales are closed.

ClaretDiver
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Re: Sky Q

Post by ClaretDiver » Sun May 31, 2020 11:57 am

Riley, just had a word with my manager, he thoinks the reason is due to Covid and not being able to send engineers at the moment. If you get through and order one ask for self install, they will send it out and you can install it yourself

Rileybobs
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Re: Sky Q

Post by Rileybobs » Sun May 31, 2020 12:14 pm

ClaretDiver wrote:
Sun May 31, 2020 11:57 am
Riley, just had a word with my manager, he thoinks the reason is due to Covid and not being able to send engineers at the moment. If you get through and order one ask for self install, they will send it out and you can install it yourself
Thanks. Same goes with wireless speed booster as well I think.

fanzone
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Re: Sky Q

Post by fanzone » Sun May 31, 2020 12:36 pm

IPTV £60 a year

Tinribs
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Re: Sky Q

Post by Tinribs » Sun May 31, 2020 1:13 pm

Had Sky q installed 3 months ago for free with 1 mini box if I wanted an extra mini box it would have been £50

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 2:37 pm

Tinribs wrote:
Sun May 31, 2020 1:13 pm
Had Sky q installed 3 months ago for free with 1 mini box if I wanted an extra mini box it would have been £50
Was it an upgrade or were you a new customer?

Swizzlestick
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Re: Sky Q

Post by Swizzlestick » Sun May 31, 2020 2:47 pm

We got Sky Q for free when we threatened to leave. They’re usually desperate to keep customers. Of in the unlikely event they don’t, you can always have a last minute change of heart.

Pearcey
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Re: Sky Q

Post by Pearcey » Sun May 31, 2020 3:01 pm

Just got through the key worker channel and they’re not doing installs in my area. They said it would maybe cost £20.

Grumps
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Re: Sky Q

Post by Grumps » Sun May 31, 2020 3:17 pm

Swizzlestick wrote:
Sun May 31, 2020 2:47 pm
We got Sky Q for free when we threatened to leave. They’re usually desperate to keep customers. Of in the unlikely event they don’t, you can always have a last minute change of heart.
Is there anything other than Q now?

ClaretTony
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Re: Sky Q

Post by ClaretTony » Sun May 31, 2020 3:32 pm

Grumps wrote:
Sun May 31, 2020 3:17 pm
Is there anything other than Q now?
No - any new installations are Q

Grumps
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Re: Sky Q

Post by Grumps » Sun May 31, 2020 3:53 pm

ClaretTony wrote:
Sun May 31, 2020 3:32 pm
No - any new installations are Q
Thought so, cheers

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