Mike Ashley emails NUFC season ticket holders

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Leisure
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Mike Ashley emails NUFC season ticket holders

Post by Leisure » Tue Jul 14, 2020 12:10 am

Seems that maybe BFC aren't as bad as some fans think!

Email sent by Mike Ashley / Newcastle United to season ticket holders on Monday 13 July 2020:

2019/20 Season Ticket Holder Refunds

Newcastle United has confirmed that 2019/20 season ticket holders and seasonal hospitality members can now apply for a pro-rata refund or equivalent account credit in respect of the remaining behind-closed-doors fixtures for this season. This will not include additional half-season tickets which were redeemed free of charge.

Your account credit/refund amount will be worked out as: the amount you paid for your season ticket, divided by 19 matches, times by the five games held behind closed doors. Please note that booking fees are non-refundable.

What is an account credit?

An account credit will ensure any relevant balance is retained by supporters in their Newcastle United ticket account.

This can be used as a payment towards the cost of future season tickets, future single match tickets or hospitality. Account credit is valid for 24 months from the date of issue. Please see terms and conditions here.
It will also assist the club in adjusting to the significant impact of the coronavirus pandemic.

Refunds

2019/20 Season Ticket Holders who would like to request a pro-rata refund for the remaining behind-closed-doors fixtures for this season should click the button below.

When can I apply?

Supporters can request a pro-rata refund from today and the window will be open until Friday 24 July at 5pm.

If I request a refund when will I receive it?

We will begin processing refunds from Monday 27th July. Supporters will receive their refund directly into their bank account within 30 days of this date.

Contacting the Box Office

The Box Office is very busy. To help speed up your refund or credit request please follow the instructions above.

We are currently unable to accept incoming calls but if you have an urgent enquiry please email boxoffice@nufc.co.uk and we will respond as soon as we can. Please quote your supporter number in all email correspondence.

We will advise supporters when we can open the phone lines to assist supporters who require assistance.

The club thanks all ticket holders for their patience.

Refunds for 2020/21 season tickets

As we await clarification on the return of crowds to St. James’ Park, we will not, at this time, be issuing refunds to supporters on long-term price-freeze deals who have already paid for their 2020/21 season ticket in full or have made part payment through monthly Direct Debits.

Direct Debit payment schedules for these supporters, which enable them to secure their seat for significantly less than the general sale price, will continue.

The position will be reviewed when further information is known about supporter access for the 2020/21 season.

Can I use my account credit to buy tickets for 2020/21?

Yes but only once we have more information about the return of crowds to St. James’ Park. We will let supporters know about the process of renewing their one-year season tickets or buying a new season ticket using their account credit.

Burnley1989
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Re: Mike Ashley emails NUFC season ticket holders

Post by Burnley1989 » Tue Jul 14, 2020 6:04 am

Probably one of the last clubs I’d use as a bench mark to be fair Pete ;)

Murger
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Re: Mike Ashley emails NUFC season ticket holders

Post by Murger » Tue Jul 14, 2020 7:08 am

So they'll receive a refund within 30 days off applying, which will probably mean they'll still receive the money before we do.

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Re: Mike Ashley emails NUFC season ticket holders

Post by Awayfromburnley » Tue Jul 14, 2020 7:39 am

For the infamous Cashley that seems pretty reasonable, or am I missing something?
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Zlatan
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Re: Mike Ashley emails NUFC season ticket holders

Post by Zlatan » Tue Jul 14, 2020 8:40 am

...at least its not SportsDirect vouchers. Seems fairly reasonable to me, and they probably have 3 times the amount of season tickets to us so the timescales look reasonable too.

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Re: Mike Ashley emails NUFC season ticket holders

Post by arise_sir_charge » Tue Jul 14, 2020 8:57 am

I just be missing something, it appears to be identical to what we’ve done but without a ‘use it or lose it’ deadline.

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Re: Mike Ashley emails NUFC season ticket holders

Post by simonclaret » Tue Jul 14, 2020 9:04 am

"Box Office" for a football club, hmm.
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Re: Mike Ashley emails NUFC season ticket holders

Post by Swizzlestick » Tue Jul 14, 2020 9:05 am

And, if anything, repaid quicker.

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Re: Mike Ashley emails NUFC season ticket holders

Post by cricketfieldclarets » Tue Jul 14, 2020 9:07 am

Awayfromburnley wrote:
Tue Jul 14, 2020 7:39 am
For the infamous Cashley that seems pretty reasonable, or am I missing something?
I dont understand whats wrong with this message either?

Clear, to the point, gives transparent options and deadlines!?

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Re: Mike Ashley emails NUFC season ticket holders

Post by Granny WeatherWax » Tue Jul 14, 2020 9:18 am

seems fair to me, a bit / lot late with the announcement though.

Leisure
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Re: Mike Ashley emails NUFC season ticket holders

Post by Leisure » Tue Jul 14, 2020 9:36 am

Burnley1989 wrote:
Tue Jul 14, 2020 6:04 am
Probably one of the last clubs I’d use as a bench mark to be fair Pete ;)
Possibly but the info was there so I just thought I'd share it.

Leisure
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Re: Mike Ashley emails NUFC season ticket holders

Post by Leisure » Tue Jul 14, 2020 9:41 am

Murger wrote:
Tue Jul 14, 2020 7:08 am
So they'll receive a refund within 30 days off applying, which will probably mean they'll still receive the money before we do.
But that's 30 days from 27th July, so 26th August. Hopefully we'll have received refunds well before then!

Leisure
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Re: Mike Ashley emails NUFC season ticket holders

Post by Leisure » Tue Jul 14, 2020 9:59 am

Awayfromburnley wrote:
Tue Jul 14, 2020 7:39 am
For the infamous Cashley that seems pretty reasonable, or am I missing something?
Well they'll be getting their refunds around 6 weeks after we do and people were saying our fans were being treated poorly by the club with the time it was taking to get the refunds.

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Re: Mike Ashley emails NUFC season ticket holders

Post by gandhisflipflop » Tue Jul 14, 2020 12:13 pm

I don't think the issue is about when we will receive the refunds, had the club announced something this week and said it will be with you within 3 weeks I would budget appropriately and accept that. The issue is with the club stating a date, then falling silent for a short time once that date has passed before sending an email out which hasn't been received by myself and no doubt other supporters. If you state a date, stick to it and if you can't then let supporters know as soon as it becomes apparent that you can not meet the deadline so that any supporters who may be struggling can budget appropriately.

taio
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Re: Mike Ashley emails NUFC season ticket holders

Post by taio » Tue Jul 14, 2020 12:19 pm

gandhisflipflop wrote:
Tue Jul 14, 2020 12:13 pm
I don't think the issue is about when we will receive the refunds, had the club announced something this week and said it will be with you within 3 weeks I would budget appropriately and accept that. The issue is with the club stating a date, then falling silent for a short time once that date has passed before sending an email out which hasn't been received by myself and no doubt other supporters. If you state a date, stick to it and if you can't then let supporters know as soon as it becomes apparent that you can not meet the deadline so that any supporters who may be struggling can budget appropriately.
Yes, the main criticism seemed to be about the communication or lack of it.
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Leisure
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Re: Mike Ashley emails NUFC season ticket holders

Post by Leisure » Tue Jul 14, 2020 1:03 pm

taio wrote:
Tue Jul 14, 2020 12:19 pm
Yes, the main criticism seemed to be about the communication or lack of it.
Fully agree that communication/information from the club could/should have been better but it was still far better than what NUFC fans got, as they were only communicated with yesterday.

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Re: Mike Ashley emails NUFC season ticket holders

Post by ClaretTony » Tue Jul 14, 2020 1:22 pm

I think the Premier League habe stepped into this one. They were the only club not to communicate anything.

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Re: Mike Ashley emails NUFC season ticket holders

Post by ClaretDiver » Tue Jul 14, 2020 4:42 pm

ClaretTony wrote:
Tue Jul 14, 2020 1:22 pm
I think the Premier League habe stepped into this one. They were the only club not to communicate anything.
Could this have something to do with the takeover also??

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Re: Mike Ashley emails NUFC season ticket holders

Post by ClaretTony » Tue Jul 14, 2020 4:55 pm

ClaretDiver wrote:
Tue Jul 14, 2020 4:42 pm
Could this have something to do with the takeover also??
No - all to do with them not communicating anything with their supporter base

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Re: Mike Ashley emails NUFC season ticket holders

Post by Winstonswhite » Tue Jul 14, 2020 5:42 pm

Bet Mike Ashley is sick to death of all this.

Club up for sale for 5 years and when he finally finds what seems to be a legitimate buyer, the Premier League mess about for months deciding if they can approve the purchase.

Now they have the audacity to get on his back to communicate back to the fans even though he probably will have nothing to do with the club in weeks (should they pull their finger out and just agree to the inevitable which is that the Saudis are fit and proper) .

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