customer service.

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Wile E Coyote
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customer service.

Post by Wile E Coyote » Tue Aug 25, 2020 11:23 pm

made a little personal vow to myself this evening, never to return to any shop where the transaction involves my usual politeness, and the recipient is speaking to someone via a device, and does not make any attempt to offer any form of even the most basic acknowledgement, other than to shove some change in my general direction.

fidelcastro
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Re: customer service.

Post by fidelcastro » Tue Aug 25, 2020 11:29 pm

Your politeness is legendary.

GodIsADeeJay81
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Re: customer service.

Post by GodIsADeeJay81 » Tue Aug 25, 2020 11:47 pm

I'm sure sports direct will miss your custom.
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cricketfieldclarets
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Re: customer service.

Post by cricketfieldclarets » Wed Aug 26, 2020 12:42 am

That’s one less customer for the xxx shop on Colne road.

What was the device btw?
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Bullabill
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Re: customer service.

Post by Bullabill » Wed Aug 26, 2020 12:51 am

You'll finish up doing all your shopping on line.

superdimitri
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Re: customer service.

Post by superdimitri » Wed Aug 26, 2020 4:25 am

that's not customer service. That's no service.

tim_noone
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Re: customer service.

Post by tim_noone » Wed Aug 26, 2020 7:29 am

cricketfieldclarets wrote:
Wed Aug 26, 2020 12:42 am
That’s one less customer for the xxx shop on Colne road.

What was the device btw?
I'm gonna guess mobile phone....Wile is surely old enough to Acknowledge it is impolite to interrupt a person in conversation.

Jenny55
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Re: customer service.

Post by Jenny55 » Wed Aug 26, 2020 7:39 am

Wile E Coyote wrote:
Tue Aug 25, 2020 11:23 pm
made a little personal vow to myself this evening, never to return to any shop where the transaction involves my usual politeness, and the recipient is speaking to someone via a device, and does not make any attempt to offer any form of even the most basic acknowledgement, other than to shove some change in my general direction.
I presume you received this excellent level of service at your local convenience store then?

bfcmatt
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Re: customer service.

Post by bfcmatt » Wed Aug 26, 2020 7:57 am

I have been talking to my wife about this recently. She laughed at me but i was saying that where ever you go now there is no customer service at all. Nobody seems happy for your custom any more and it seems like you are putting them out even being there. Any way just my thoughts.

kritichris
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Re: customer service.

Post by kritichris » Wed Aug 26, 2020 8:19 am

You should always complain first (politely of course), the shop owner may not be aware of the staff's indifference.

claretblue
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Re: customer service.

Post by claretblue » Wed Aug 26, 2020 8:43 am

bfcmatt wrote:
Wed Aug 26, 2020 7:57 am
Nobody seems happy for your custom any more and it seems like you are putting them out even being there. Any way just my thoughts.
please stop posting matt...you're not welcome on here! :x

:D
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NottsClaret
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Re: customer service.

Post by NottsClaret » Wed Aug 26, 2020 8:45 am

Respect for key workers lasted well.

BurnleyFC
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Re: customer service.

Post by BurnleyFC » Wed Aug 26, 2020 9:03 am

Aldi, by any chance?

BenWickes
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Re: customer service.

Post by BenWickes » Wed Aug 26, 2020 9:22 am

At our previous address we had two convenience stores nearby. The closest one opened at 6. The other was a further 5 minutes walk, opened at 8.
I'd wait and walk those extra 5 minutes each way for the shop further away to open.
The owner of the closer shop stopped me once and asked why I didn't go in his shop anymore. 'Simple' I replied. 'Your customer service is shocking, they're always pleasant'.

cricketfieldclarets
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Re: customer service.

Post by cricketfieldclarets » Wed Aug 26, 2020 9:23 am

bfcmatt wrote:
Wed Aug 26, 2020 7:57 am
I have been talking to my wife about this recently. She laughed at me but i was saying that where ever you go now there is no customer service at all. Nobody seems happy for your custom any more and it seems like you are putting them out even being there. Any way just my thoughts.
Honestly I dont see that.

Although despite my tongue in cheek comment, i do sometimes see what Wile seemingly did. Staff on mobiles etc when they are serving you. But often see it the other way (customer on mobiles at the till).

But service wise, I think most places have never been better.

Example - went in to Rhode Island last Thursday for a coffee. (Go in quite a bit). The girl who was serving asked if I had a loyalty card. I said no. She filled one up with all the stamps and said your next one is on us, thanks for being a regular customer.

OK it was only a small thing. But thats why I go in there as often as I do. Good service and nice people who treat their customers well.
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claret2018
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Re: customer service.

Post by claret2018 » Wed Aug 26, 2020 9:50 am

BenWickes wrote:
Wed Aug 26, 2020 9:22 am
At our previous address we had two convenience stores nearby. The closest one opened at 6. The other was a further 5 minutes walk, opened at 8.
I'd wait and walk those extra 5 minutes each way for the shop further away to open.
The owner of the closer shop stopped me once and asked why I didn't go in his shop anymore. 'Simple' I replied. 'Your customer service is shocking, they're always pleasant'.
This definitely happened
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BenWickes
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Re: customer service.

Post by BenWickes » Wed Aug 26, 2020 9:53 am

claret2018 wrote:
Wed Aug 26, 2020 9:50 am
This definitely happened
:?: It did indeed definitely happen. I am prepared to travel further for good customer service and certainly don't have a problem telling people how I feel to their face.

Burnley1989
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Re: customer service.

Post by Burnley1989 » Wed Aug 26, 2020 10:01 am

I’ve been on the phone in Sainsbury’s, it was work related and I’d hoped to be off by the time I got to the front, I felt really rude but thankfully finished before I payed and apologised. The lady smiled and said don’t worry about but I imagine from the way she smiled she also thought it was rude. Lesson learnt

Sutton-Claret
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Re: customer service.

Post by Sutton-Claret » Wed Aug 26, 2020 10:19 am

There can also be too much customer service. I was out for a meal on Sunday evening and was asked 'is everthing ok with your meal' before I'd even shoved anything in my mouth. I was then asked by another waitress 'is everthing ok with your meal' - whilst chewing through my first piece of steak. Would rather they put more effort into their bar service as it took about 15 mins to replace my empty pint..........

Hendrickxz
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Re: customer service.

Post by Hendrickxz » Wed Aug 26, 2020 10:20 am

If poor customer service winds you up, avoid Dunelm stores! One of my pet hates is that a company will sell you something then bopmbard you with "how did we do?" emails for weeks. Sometimes the item might only have cost a quid or so. Try buying some cheap item from Screwfix and await the invitation to "review" your purchase. What exactly are you expected to say about some Stanley knife blades for Pete's sake!

RalphCoatesComb
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Re: customer service.

Post by RalphCoatesComb » Wed Aug 26, 2020 10:31 am

Customer Service is a thing of the past, just like most of us on here.

It started going down hill when they introduced the automated Support lines. The number of times you get caught in a loop of "None of those options apply and NO, I don't want to hear your policy on Data Protection, Health and Safety, Covid-19, the traffic diversion in Milton ******* Keynes, and the ins and outs of a duck's arse!" :x :x :x

claretblue
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Re: customer service.

Post by claretblue » Wed Aug 26, 2020 10:39 am

Hendrickxz wrote:
Wed Aug 26, 2020 10:20 am
What exactly are you expected to say about some Stanley knife blades for Pete's sake!
'...not the sharpest tool in the box...' :?
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bpgburn
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Re: customer service.

Post by bpgburn » Wed Aug 26, 2020 10:40 am

Hendrickxz wrote:
Wed Aug 26, 2020 10:20 am
If poor customer service winds you up, avoid Dunelm stores! One of my pet hates is that a company will sell you something then bopmbard you with "how did we do?" emails for weeks. Sometimes the item might only have cost a quid or so. Try buying some cheap item from Screwfix and await the invitation to "review" your purchase. What exactly are you expected to say about some Stanley knife blades for Pete's sake!
Easy remedy, never give any store your email address when asked for it.

Billy Balfour
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Re: customer service.

Post by Billy Balfour » Wed Aug 26, 2020 11:31 am

Here in the UK I find face-to-face costumer service to be mostly ok. Probably 9 times out of 10 it's fine, but it's the bad ones that really grate. I'm polite, so I get fairly naffed off when my good manners aren't reciprocated and I'll go out of my way to avoid giving them my custom. I've also walked out of large stores when I've had the wavy hand treatment while asking the whereabouts of something I want to purchase. Walked out of a couple of restaurants too when greeted by 'can't be arsed' front of the house staff.

People walking with their feet, when it comes to poor CS, can only improve things. Companies have to up their game or they lose money. The service sector will always be a buyers market.
Last edited by Billy Balfour on Wed Aug 26, 2020 11:34 am, edited 1 time in total.
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Burnley1989
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Re: customer service.

Post by Burnley1989 » Wed Aug 26, 2020 11:32 am

Sutton-Claret wrote:
Wed Aug 26, 2020 10:19 am
There can also be too much customer service. I was out for a meal on Sunday evening and was asked 'is everthing ok with your meal' before I'd even shoved anything in my mouth. I was then asked by another waitress 'is everthing ok with your meal' - whilst chewing through my first piece of steak. Would rather they put more effort into their bar service as it took about 15 mins to replace my empty pint..........
I agree, I feel one waiter/waitress should manage your table to stop that happening

Burnley1989
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Re: customer service.

Post by Burnley1989 » Wed Aug 26, 2020 11:35 am

Billy Balfour wrote:
Wed Aug 26, 2020 11:31 am
Here in the UK I find face-to-face costumer service to be mostly ok. Probably 9 times out of 10 it's fine, but it's the bad ones that really grate. I'm polite, so I get fairly naffed off when my good manners aren't reciprocated and I'll go out of my way to avoid giving them my custom. I've also walked out of large stores when I've had the wavy hand treatment when asking the whereabouts of something I want to purchase. Walked out of a couple of restaurants too when greeted by 'can't be arsed' front of the house staff.

People walking with their feet, when it comes to poor CS, can only improve things. Companies have to up their game or they lose money. The service sector will always be a buyers market.
I’ve even payed my bill before the food has arrived and walked out before in the Ram Inn, and they didn’t even ask me why I was leaving, I wouldn’t ever go back there, used to be ok many years ago but I had three terrible experiences in a row, I kept waiting 6 months and going back but nothing had changed.

Billy Balfour
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Re: customer service.

Post by Billy Balfour » Wed Aug 26, 2020 11:40 am

Such a shame about the Ram Inn. It's in a lovely setting and the views outside in the 'beer garden' are stunning. We don't even bother going for a drink anymore.

SammyBoy
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Re: customer service.

Post by SammyBoy » Wed Aug 26, 2020 12:57 pm

What's happened at the Ram Inn?

cricketfieldclarets
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Re: customer service.

Post by cricketfieldclarets » Wed Aug 26, 2020 1:35 pm

Burnley1989 wrote:
Wed Aug 26, 2020 11:35 am
I’ve even payed my bill before the food has arrived and walked out before in the Ram Inn, and they didn’t even ask me why I was leaving, I wouldn’t ever go back there, used to be ok many years ago but I had three terrible experiences in a row, I kept waiting 6 months and going back but nothing had changed.
Thought it was just me. Foods been poor every time I’ve gone and service same.

I parked there a few weeks ago on a Monday night. Completely dead and next to no cars in the car park as I was about to walk up Thievley hill at the back. The manager stood there waiting for me to leave the car and then leave the car park before telling me I couldn’t park there if I wasn’t buying a drink. Fair enough I suppose. However I had intended to have one at the end of the walk. I didn’t bother.

tim_noone
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Re: customer service.

Post by tim_noone » Wed Aug 26, 2020 1:46 pm

The English aren't very good at serving food and service in General.

Foulthrow
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Re: customer service.

Post by Foulthrow » Wed Aug 26, 2020 1:46 pm

Was it a local shop for local people?

bfcmatt
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Re: customer service.

Post by bfcmatt » Wed Aug 26, 2020 2:00 pm

cricketfieldclarets wrote:
Wed Aug 26, 2020 9:23 am
Honestly I dont see that.

Although despite my tongue in cheek comment, i do sometimes see what Wile seemingly did. Staff on mobiles etc when they are serving you. But often see it the other way (customer on mobiles at the till).

But service wise, I think most places have never been better.

Example - went in to Rhode Island last Thursday for a coffee. (Go in quite a bit). The girl who was serving asked if I had a loyalty card. I said no. She filled one up with all the stamps and said your next one is on us, thanks for being a regular customer.

OK it was only a small thing. But thats why I go in there as often as I do. Good service and nice people who treat their customers well.
That is good to hear, my experiences lately have been absolutely awful but more centred around trade company's. I always make a point of saying my please and thank you. An example is the other week i ordered a riser kit for a shower i have installed at home, 1 week later and i had no update from the company so i phoned them, the lad on the phone said they are out of stock until mid September, nobody had bothered to inform me or anything. I asked for a refund then 2 days later had to phone again to ask for the refund again as he didn't bother to do it. I ordered the riser kit from another company, when it cam there were only 6 feet with it instead of the 8 that should have been, phoned them and they said they would look into it and get back to me, didn't phone me back or look into it. I ended up getting a refund again and building my own.

Hendrickxz
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Re: customer service.

Post by Hendrickxz » Wed Aug 26, 2020 2:46 pm

bpgburn wrote:
Wed Aug 26, 2020 10:40 am
Easy remedy, never give any store your email address when asked for it.
Mmmm, I didn't know there was a way of ordering stuff online without giving them and email address to confirm the order and send you a number to collect with. :?:

Volvoclaret
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Re: customer service.

Post by Volvoclaret » Wed Aug 26, 2020 2:58 pm

I cannot understand poor customer service from small retailers. This is their business and if they wish to make it pay, they must offer a good service to gain repeat business.
As to larger stores,where the staff are just paid employees, they must invest in good training for their staff. The frontline staff are the face of the company and as such, must be given the skills to make the customer welcome. Unfortunately, this is where some large stores fail with the training budget being the first to be cut in any downturn.
A number of years ago I was asked to advise a very frustrated HR Manager on how to get the owner of the store (he had four large stores) to implement a training budget. He was of the "pay peanuts, get monkeys but easy to replace them" mindset and consequently had a massive staff turnover and began to lose customers. I advised her to record all costs of recruitment, from advertising to interview time etc and multiply by her hourly rate and present that figure to the boss. It came to £1000s over the year and by spending just a fraction of that amount on proper training he would reduce staff T/O tremendously and have better customer retention. She did as asked, presented to the boss who totally rejected it. All four stores have now closed.

RalphCoatesComb
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Re: customer service.

Post by RalphCoatesComb » Wed Aug 26, 2020 11:04 pm

SammyBoy wrote:
Wed Aug 26, 2020 12:57 pm
What's happened at the Ram Inn?
I'd like to know too.

Always had good service and good food there pre-Covid. Has something changed? Is it worth a re-visit?

Damo
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Re: customer service.

Post by Damo » Wed Aug 26, 2020 11:53 pm

I'm not sure who the op is referring to, but I vowed never to pay or receive any kind of payment via PayPal this week.
I've sold 3 items in the last month on ebay totalling over £1200 and I'm still waiting to receive my money despite positive feedback from everyone.
Selling anything online isn't worth the hassle

SammyBoy
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Re: customer service.

Post by SammyBoy » Thu Aug 27, 2020 9:17 am

Damo wrote:
Wed Aug 26, 2020 11:53 pm
I'm not sure who the op is referring to, but I vowed never to pay or receive any kind of payment via PayPal this week.
I've sold 3 items in the last month on ebay totalling over £1200 and I'm still waiting to receive my money despite positive feedback from everyone.
Selling anything online isn't worth the hassle
Is it your first time selling on eBay? About 5 years ago I started selling a lot on there and if you're a new seller generating a substantial amount of money they hold your funds for a period of time (allegedly for security reasons) before releasing it to you - 30-60 days rings a bell. It's annoying if you need the money quickly, however if you continue to sell and become "trusted" they eventually start letting you have it immediately.

Damo
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Re: customer service.

Post by Damo » Thu Aug 27, 2020 10:01 am

SammyBoy wrote:
Thu Aug 27, 2020 9:17 am
Is it your first time selling on eBay? About 5 years ago I started selling a lot on there and if you're a new seller generating a substantial amount of money they hold your funds for a period of time (allegedly for security reasons) before releasing it to you - 30-60 days rings a bell. It's annoying if you need the money quickly, however if you continue to sell and become "trusted" they eventually start letting you have it immediately.
It is pal. I don't really mind waiting for it. The problem I've had is that there doesn't seem to be a estimated release date and every attempt to find out leads to an online conversation with a bot that tells me to read the terms and conditions

Cirrus_Minor
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Re: customer service.

Post by Cirrus_Minor » Thu Aug 27, 2020 10:07 am

NEXT!!
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cricketfieldclarets
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Re: customer service.

Post by cricketfieldclarets » Thu Aug 27, 2020 12:52 pm

SammyBoy wrote:
Thu Aug 27, 2020 9:17 am
Is it your first time selling on eBay? About 5 years ago I started selling a lot on there and if you're a new seller generating a substantial amount of money they hold your funds for a period of time (allegedly for security reasons) before releasing it to you - 30-60 days rings a bell. It's annoying if you need the money quickly, however if you continue to sell and become "trusted" they eventually start letting you have it immediately.
had exactly that problem Sold an item on ebay a couple of years ago. First sale and it was quite a high amount. Was a bit worrying as id had a bogus buyer try and scam me just before that and when i sold it and shipped it with proof of delivery and what have you i didnt get the money for ages.

But now I dont have any issues.

SammyBoy
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Re: customer service.

Post by SammyBoy » Thu Aug 27, 2020 2:09 pm

cricketfieldclarets wrote:
Thu Aug 27, 2020 12:52 pm
had exactly that problem Sold an item on ebay a couple of years ago. First sale and it was quite a high amount. Was a bit worrying as id had a bogus buyer try and scam me just before that and when i sold it and shipped it with proof of delivery and what have you i didnt get the money for ages.

But now I dont have any issues.
Yeah they're pretty security conscious, not long after I eventually got my money from the first few deals my account got frozen completely and I had to submit two forms of ID to get it reinstated, apparently that's a precaution against potential money laundering. Once you get past all that though I really rate PayPal as a platform.

Tribesmen
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Re: customer service.

Post by Tribesmen » Thu Aug 27, 2020 7:29 pm

The first time i was in China in the late 80s Customer service was quite different to say the least .
I was in a department store and wanted to buy soap , i had to wake up the girl who was asleep with her head on the counter she threw the soap at me then went back to sleep .

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Re: customer service.

Post by Bosscat » Thu Aug 27, 2020 8:09 pm

Jenny55 wrote:
Wed Aug 26, 2020 7:39 am
I presume you received this excellent level of service at your local convenience store then?
More like an inconvenience store 🤭

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