Arsenal's ticket arrangements for the coming season

[aggi]

I'm sure there was a thread where future ticket arrangements, etc were being discussed but I can't find it. Feel free to merge if you want.

https://www.arsenal.com/news/202021-sea ... city-games

This is Arsenal's policy on tickets for games. They're hoping to get fans in for October with 15-25% capacity.

Gold and Premium season ticket holders will be entered into their ballot (I've no idea what that means and how many tiers there are, I think most season ticket holders are gold members) and need to pay a fee (offsettable against a future season ticket but not against match tickets this year) to go in the ballot. Groups of up to 4 can apply together. They haven't yet started selling 20/21 season tickets.

It all seems pretty comprehensive, will be interesting to see what other clubs end up doing. Arsenal is pretty spacious with concourses, seats and the approach to the ground but on the other hand you generally need to get there by public transport which may impact on how many they are allowed.

[agreenwood]

It’s possibly more straightforward for clubs who had finalised season ticket sales before this season.

Burnley have the added problem of having suspended sales before the early bird deadline had officially ended.

[wilks_bfc]

How much is the Initial Payment?
Ahead of a regular season, you would normally pay the full amount of your season ticket upfront. In these unprecedented circumstances, we are asking for a proportion of that full amount up front in the form of the Initial Payment.

Full payment up front

And the prices below are a “proportion”

[aggi]

I think that's the corporate seats. The general ones are a little bit better (but still hefty)

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[Boss Hogg]

Should be first come first served. If you’ve already committed to a ticket it’s fair you get offered entrance first.

[ClaretTony]

Should be first come first served. If you’ve already committed to a ticket it’s fair you get offered entrance first.

Season ticket holders at Burnley will fall into three categories.

1. Direct debit, which is by far the most popular of the three, and they will have automatically been renewed.

2. Those who paid in full for 2020/21.

3. Those who haven’t renewed because sales were stopped prior to the original cut off date.

I’m in the first category, for what it’s worth, but I think all three should be treated with equal fairness when it comes to allocating tickets for the home games.

[evensteadiereddie]

I'd agree with 1 and 2 and, if space later permits, 3.

[dsr]

Should be first come first served. If you’ve already committed to a ticket it’s fair you get offered entrance first.

Season ticket sales were suspended without warning in March, so one group of season ticket holders (including me!) is still waiting for the early bird period to re-open so we can renew.

[Edit - which is what Tony said!]

[evensteadiereddie]

Those who got in first should get in first.

[Grumps]

Season ticket holders at Burnley will fall into three categories.

1. Direct debit, which is by far the most popular of the three, and they will have automatically been renewed.

2. Those who paid in full for 2020/21.

3. Those who haven’t renewed because sales were stopped prior to the original cut off date.

I’m in the first category, for what it’s worth, but I think all three should be treated with equal fairness when it comes to allocating tickets for the home games.

I think those in category 2 should get tickets for every game, then a ballot for 1 and 3......but that's just my personal preference

[ClaretTony]

Those who got in first should get in first.

I’m in first because I use DD. The club prefer the DD system and it works for me.

Not sure when sales were suspended but it was before 31st March so the late early birds didn’t get the chance to buy. I think they at least have to be given that opportunity to join the renewed season ticket holders.

[evensteadiereddie]

If space permits, yes.
What kind of figures are we talking about ?

[Grumps]

I’m in first because I use DD. The club prefer the DD system and it works for me.

Not sure when sales were suspended but it was before 31st March so the late early birds didn’t get the chance to buy. I think they at least have to be given that opportunity to join the renewed season ticket holders.

Carnt believe the club prefer dd payments over one cash payment. Must be the only company who do if that's the case.

[Granny WeatherWax]

Carnt believe the club prefer dd payments over one cash payment. Must be the only company who do if that's the case.

Does seem bizarre, cash is king!!

[ClaretTony]

Carnt believe the club prefer dd payments over one cash payment. Must be the only company who do if that's the case.

Probably because there are no renewals then, they just renew each year automatically.

[Grumps]

Probably because there are no renewals then, they just renew each year automatically.

But as soon as I press the button the 1500 quid is in their account, they don't even send out renewal forms anymore

[ClaretTony]

But as soon as I press the button the 1500 quid is in their account, they don't even send out renewal forms anymore

It's just that, an odd exception apart, it is better for the club to know that people are continuing to have their season ticket. A lot of companies prefer direct debit payments and then there's the cost to the club for those who pay by card.

[Grumps]

It's just that, an odd exception apart, it is better for the club to know that people are continuing to have their season ticket. A lot of companies prefer direct debit payments and then there's the cost to the club for those who pay by card.

There's a cost for direct debit, its just the club absorb it, other companies charge more for direct debit than a one off annual payment, just check house and car insurance prices amongst others.

[ralphc]

whilst I appreciate how difficult it is going to be to decide on the allocations, surely Burnley must now have worked out how many will be allowed into the ground from October. But being Burnley they'll probably inform supporters in the last week of September.

[ClaretTony]

There's a cost for direct debit, its just the club absorb it, other companies charge more for direct debit than a one off annual payment, just check house and car insurance prices amongst others.

There's an additional charge though for credit cards and Visa debit cards that a few years ago the club wouldn't absorb and they charged a premium for using a card.

[Grumps]

There's an additional charge though for credit cards and Visa debit cards that a few years ago the club wouldn't absorb and they charged a premium for using a card.

They had to remove the charge for visa debits as they were treating them as credit cards, which wasn't the case, I got that info from Mr Hoos so no reason to doubt it.
Still doesn't get away from the fact that direct debits cost the club.

[Whitgord]

I am in the fortunate position to be able to buy my season ticket in one payment. I am in “group 3” above and will be seriously miffed if I don’t get a fair chance at watching some live football at the turf this coming season. My refund from the games at the end of last season is now “held on my team card account”. I intend to pay for my seat (which I have had for about 20 years now, having other season tickets before that for different parts of the ground) in full as soon as I know what I am paying for. The early bird period never concluded so it must restart eventually to give me that opportunity to retain my seat. Who gets allowed in, and when, is a nightmare to arrange so I don’t envy the club deciding how it will be done.

[TVC15]

1) utility, insurance etc companies will normally offer you a discount for paying by direct debits and have done for many years.
2) paying by cards (debit or credit) costs the beneficiary - in this case the club. These days more and more customers absorb these costs.
3) collecting payments by direct debit is the cheapest method. Whether there is a charge for this is dependent on the arrangement a customer has with its bank. Traditionally the higher the volume of transactions the lower the cost (we are talking point zeros of pence per transactions in many cases). Often with a customer like Burnley FC holding significant credit balances the charges will be free or minimal for direct debit transactions as they offset against the credit interest arrangement between bank and customer....less so at the moment with base rate so low it’s difficult for banks to make a margin on this.

Customers like football clubs with high volumes of direct debits are important to banks because they negotiate their transaction costs with BACs and other payment bodies based on overall volumes. It’s the same with huge direct debit collectors like local authorities. The more customers a single bank has like this the lower their costs. Again another reason for offering big clients these services for little or nothing as it’s keeping their overall costs for automated payments (in and out) lower for the whole of their base.

[Grumps]

Do a quote for car insurance, you'll find it cheaper to pay in full than monthly

[NottsClaret]

Isn’t it more about renewal than any minor transaction fee?

They’ll have the stats but I’d guess if you’re on Direct Debit you’re more likely to renew. You have to make a conscious decision to stop. Those who pay cash up front for a season have a decision to make on a fairly big outlay every year.

[Grumps]

Isn’t it more about renewal than any minor transaction fee?

They’ll have the stats but I’d guess if you’re on Direct Debit you’re more likely to renew. You have to make a conscious decision to stop. Those who pay cash up front for a season have a decision to make on a fairly big outlay every year.

Quite possibly, but I would guess most people who pay up front are the type who can afford to do so, and don't have the decision to make about renewing based on cost.

The point made elsewhere regarding utility companies offering discounts for direct debits, that is because it makes life easier and cheaper for them. Those kind of bills tend to fluctuate month by month, so it's more cost effective just to alter the direct debit payment than send out monthly bills and collect all the different payments. That's not the case with anything which is a fixed price, such as car insurance or season tickets.

[Bordeauxclaret]

1) utility, insurance etc companies will normally offer you a discount for paying by direct debits and have done for many years.
2) paying by cards (debit or credit) costs the beneficiary - in this case the club. These days more and more customers absorb these costs.
3) collecting payments by direct debit is the cheapest method. Whether there is a charge for this is dependent on the arrangement a customer has with its bank. Traditionally the higher the volume of transactions the lower the cost (we are talking point zeros of pence per transactions in many cases). Often with a customer like Burnley FC holding significant credit balances the charges will be free or minimal for direct debit transactions as they offset against the credit interest arrangement between bank and customer....less so at the moment with base rate so low it’s difficult for banks to make a margin on this.

Customers like football clubs with high volumes of direct debits are important to banks because they negotiate their transaction costs with BACs and other payment bodies based on overall volumes. It’s the same with huge direct debit collectors like local authorities. The more customers a single bank has like this the lower their costs. Again another reason for offering big clients these services for little or nothing as it’s keeping their overall costs for automated payments (in and out) lower for the whole of their base.

Number one is the other way round isn’t it? They charge less if you pay up front. All my insurance quotes certainly do.

[Grumps]

Number one is the other way round isn’t it? They charge less if you pay up front. All my insurance quotes certainly do.

He's right about utility companies, as I've explained above, but wrong about insurance, like you, all my quotes come back cheaper for a one off payment.

[Burnley Ace]

Should be shareholders getting the first option.

[Zlatan]

Do a quote for car insurance, you'll find it cheaper to pay in full than monthly

That’s got nothing to do with fees for DD, it’s interest on the “loan” they set up for your credit agreement

[TVC15]

Number one is the other way round isn’t it? They charge less if you pay up front. All my insurance quotes certainly do.

I was referring to the cost of direct debits in comparison paying by other means (like cards, cheque, cash) for regular payments (eg monthly). You are frequently incentivised to choose direct debit because of the comparative cost to the company of processing these payments.

I wasn’t referring to paying it all up front. I know with insurance companies that it often costs more if you do not do this as effectively they are offering you finance if you want to do this in instalments.
For utilities you can’t pay up front of course because you don’t know how much it’s going to cost (though I know some people overpay deliberately etc).

[Grumps]

I was referring to the cost of direct debits in comparison paying by other means (like cards, cheque, cash) for regular payments (eg monthly). You are frequently incentivised to choose direct debit because of the comparative cost to the company of processing these payments.

I wasn’t referring to paying it all up front. I know with insurance companies that it often costs more if you do not do this as effectively they are offering you finance if you want to do this in instalments.
For utilities you can’t pay up front of course because you don’t know how much it’s going to cost (though I know some people overpay deliberately etc).

So is it better for burnley if you pay all upfront, or by DD, which was the original point on this discussion

[TVC15]

Yep I know - and then you started talking about things you ain’t got a clue about - AGAIN

[Grumps]

Yep I know - and then you started talking about things you ain’t got a clue about - AGAIN

You mean the things everyone else, other than you, agree with?

I was only commenting on points made on other posts, a thing you seem incapable of doing.

I Carnt be bothered arguing with you, life's too short, and it spoils it for others

[TVC15]

You mean the things everyone else, other than you, agree with?

I was only commenting on points made on other posts, a thing you seem incapable of doing.

I Carnt be bothered arguing with you, life's too short, and it spoils it for others

Aaah bless.
“Spoils it for others”- haha...from you that’s just brilliant.

[Down_Rover]

I have paid up front for 2020/21 and feel that all season ticket holders regardless of which of the three categories they belong should rank equally in the raffle.

however, there is a third complication and I will not be alone in this. I buy three tickets for myself, my daughter and my son and live in South Manchester. If one of us 'wins' then the other two miss out. it is more complicated that if either my son or daughter 'win' they have no means of getting there. If I win it would be unfair to go on my own, and I would be missing out on the family experience if I did.

I suggest therefore that all those registered as part of a family should enter the ballot as a group and either get all tickets or none. Equally if capacity is say 25% then winners of any ballot should be excluded from the next three games

[redwasp]

I'm in the same situation as you Down Rover. I've taken my grandson on for the last 6 seasons I wouldn't want to go without him and he wouldn't go on alone.