Server unreliability

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superdimitri
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Server unreliability

Post by superdimitri » Tue Sep 22, 2020 6:51 am

Anyone else noticing the cut outs?

Used to seem like a capacity issue during or after matches but now send seems to consistently cut out for a few minutes at a time.

Any plans to improve reliability?

Grumps
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Re: Server unreliability

Post by Grumps » Tue Sep 22, 2020 7:22 am

Quite a few times yesterday I couldn't get on, plus in the early hours, when it would have been quiet.
Perhaps it's being turned off on purpose

martin_p
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Re: Server unreliability

Post by martin_p » Tue Sep 22, 2020 8:15 am

Yes, I’ve had it happen a few times.

HahaYeah
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Re: Server unreliability

Post by HahaYeah » Tue Sep 22, 2020 8:16 am

Yes, past three days.

gawthorpe_view
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Re: Server unreliability

Post by gawthorpe_view » Tue Sep 22, 2020 8:38 am

Couldn't get on the site on Sunday about 6pm, Tarky meltdown was my guess at the time.

MACCA
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Re: Server unreliability

Post by MACCA » Tue Sep 22, 2020 8:57 am

Used to notice it regularly after a game, but this last week happening daily, usually multiple times a day.

To add balance, it must be 4 or 5 months since I last experienced it before this last week.

conyoviejo
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Re: Server unreliability

Post by conyoviejo » Tue Sep 22, 2020 9:05 am

It's probably caught a virus. Boris will sort it. ;)

ClaretTony
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Re: Server unreliability

Post by ClaretTony » Tue Sep 22, 2020 9:08 am

It's nothing to do with traffic on the site, it happened again late last night. Can't update on it at the moment, no idea what the problem is, but it has been reported.

rufus lumley
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Re: Server unreliability

Post by rufus lumley » Tue Sep 22, 2020 9:08 am

Karloff ??

Alanstevensonsgloves
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Re: Server unreliability

Post by Alanstevensonsgloves » Tue Sep 22, 2020 9:14 am

Russian meddling trying to silence CT.

Perhaps linked to our rumoured new investor? The Russians have form for not tolerating continued dissent.

ClaretDiver
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Re: Server unreliability

Post by ClaretDiver » Tue Sep 22, 2020 10:25 am

Just happened again....

Devils_Advocate
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Re: Server unreliability

Post by Devils_Advocate » Tue Sep 22, 2020 10:34 am

HahaYeah wrote:
Tue Sep 22, 2020 8:16 am
Yes, past three days.
You heard anything linking Bill Gates or Hillary Clinton to these issues?

FactualFrank
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Re: Server unreliability

Post by FactualFrank » Tue Sep 22, 2020 11:32 am

I noticed this, so I used uptimerobot to let me know when the board was back up.

The downtime / connection timeout seems to be between 2 and 12 minutes, each time, and started Saturday night.

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 12:05 pm

first started for me on Friday night - had it a few times every day since, and yes even in the raely housrs when it was very quiet on here

wilks_bfc
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Re: Server unreliability

Post by wilks_bfc » Tue Sep 22, 2020 12:57 pm

Maybe Tony switched on his TV :lol:

https://www.bbc.co.uk/news/uk-wales-54239180

clarethomer
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Re: Server unreliability

Post by clarethomer » Tue Sep 22, 2020 1:00 pm

Its Mike Garlick spending the transfer budget on attacking the server..

HahaYeah
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Re: Server unreliability

Post by HahaYeah » Tue Sep 22, 2020 1:32 pm

Devils_Advocate wrote:
Tue Sep 22, 2020 10:34 am
You heard anything linking Bill Gates or Hillary Clinton to these issues?
No, I heard that the George Soros backed - burn it down - radical left - my little pony cringe fringe were responsible :geek:

Leisure
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Re: Server unreliability

Post by Leisure » Tue Sep 22, 2020 1:34 pm

clarethomer wrote:
Tue Sep 22, 2020 1:00 pm
Its Mike Garlick spending the transfer budget on attacking the server..
What transfer budget! :)

DCWat
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Re: Server unreliability

Post by DCWat » Tue Sep 22, 2020 1:50 pm

Leisure wrote:
Tue Sep 22, 2020 1:34 pm
What transfer budget! :)
Don’t be so bloody negative :P
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Leisure
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Re: Server unreliability

Post by Leisure » Tue Sep 22, 2020 1:54 pm

DCWat wrote:
Tue Sep 22, 2020 1:50 pm
Don’t be so bloody negative :P
Just following the guidelines! ;)
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NewClaret
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Re: Server unreliability

Post by NewClaret » Tue Sep 22, 2020 2:02 pm

Really annoying when it happens, given the slew of transfer news at the moment :lol:
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dibraidio
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Re: Server unreliability

Post by dibraidio » Tue Sep 22, 2020 2:19 pm

We've had problems in the past because of the server being overloaded, we increased the capacity 8 fold after the Aberdeen Europa League game but it does still hit the limit at times, particularly after games. This is a bit odd though because there's no evidence that we did hit any limits. We've not had a denial of service attack since January and our traffic is no higher than it was for the last few months after the restart. Looking at the logs I can see that we've had over 225,000 failed login attempts on the server since the start of April. All of them from people trying to hack the account.

I'll keep looking and see if I can find out what is going on.

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Re: Server unreliability

Post by ClaretTony » Tue Sep 22, 2020 2:56 pm

Just happened again - will be speaking to dibraidio about it.

clarethomer
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Re: Server unreliability

Post by clarethomer » Tue Sep 22, 2020 3:12 pm

Leisure wrote:
Tue Sep 22, 2020 1:34 pm
What transfer budget! :)
I’ve noticed a coincidence of reports of clubs upping their bid for our players and this board going down or freezing...

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 3:52 pm

ClaretTony wrote:
Tue Sep 22, 2020 2:56 pm
Just happened again - will be speaking to dibraidio about it.
and again just now

dibraidio
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Re: Server unreliability

Post by dibraidio » Tue Sep 22, 2020 3:54 pm

I've just rebooted the server. Good old Microsoft approach to IT. If anybody sees any issues going forward then please update the thread with as much information as you can.
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FCBurnley
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Re: Server unreliability

Post by FCBurnley » Tue Sep 22, 2020 4:17 pm

Had a lot of failed log in attempts over last few weeks and also messages not being posted. But maybe I am banned and not been told 😂

tiger76
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Re: Server unreliability

Post by tiger76 » Tue Sep 22, 2020 4:47 pm

I've had a few issues, but nothing major, I assumed it was heavy traffic at first, but I tried accessing the board at quiet times, and it still happened.

dougcollins
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Re: Server unreliability

Post by dougcollins » Tue Sep 22, 2020 9:55 pm

We'll have to go cloud-based.

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 10:07 pm

just happened to me again

FactualFrank
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Re: Server unreliability

Post by FactualFrank » Tue Sep 22, 2020 10:17 pm

Appears to be a 502 gateway error.

Someone would need to look through the error logs and contact whoever hosts the site to fix it. Might be as simple as a DNS problem.

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 10:18 pm

FactualFrank wrote:
Tue Sep 22, 2020 10:17 pm
Appears to be a 502 gateway error.

Someone would need to look through the error logs and contact whoever hosts the site to fix it. Might be as simple as a DNS problem.
that's not what I have experienced - unless they have changed the way they present it

FactualFrank
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Re: Server unreliability

Post by FactualFrank » Tue Sep 22, 2020 10:19 pm

Shows 502 error every time it hangs, for me.

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 11:08 pm

FactualFrank wrote:
Tue Sep 22, 2020 10:19 pm
Shows 502 error every time it hangs, for me.
That is what I have had when the site was in heavy use previously, but not with the recent issue, as has been said it can happen with very low numbers people on the site

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Tue Sep 22, 2020 11:27 pm

Just had it again, it is coming up as a connection reset failure

tiger76
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Re: Server unreliability

Post by tiger76 » Tue Sep 22, 2020 11:30 pm

I just got the 502 error as well, I haven't had that for months unless it's busy, so it seems to be random as others have stated.

FCBurnley
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Re: Server unreliability

Post by FCBurnley » Wed Sep 23, 2020 12:36 am

502 error for me too

GodIsADeeJay81
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Re: Server unreliability

Post by GodIsADeeJay81 » Wed Sep 23, 2020 1:16 am

Been happening on and off for me the last couple of days, at varying times.

Just happened again and it's took a while to get back on.

It's only this site, I've gone through half a dozen other sites doing stuff, along with Insta and FB with no issues whilst waiting for this one to let me back in.

Keeps saying timed out due to connection issues, maybe site has moved location and even suggests I've got no Internet access.

wilks_bfc
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Re: Server unreliability

Post by wilks_bfc » Wed Sep 23, 2020 2:57 pm

Think it has just happened again

ClaretTony
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Re: Server unreliability

Post by ClaretTony » Wed Sep 23, 2020 3:09 pm

wilks_bfc wrote:
Wed Sep 23, 2020 2:57 pm
Think it has just happened again
It has. All I can say is that dibraidio is looking into the problem.

wilks_bfc
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Re: Server unreliability

Post by wilks_bfc » Wed Sep 23, 2020 3:13 pm

ClaretTony wrote:
Wed Sep 23, 2020 3:09 pm
It has. All I can say is that dibraidio is looking into the problem.
Thanks Tony.

Never sure if it's issues with my WiFi or the work blocker kicking in :lol:

RidgeClaret
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Re: Server unreliability

Post by RidgeClaret » Wed Sep 23, 2020 4:07 pm

A few dodgy IPTV streaming channels have been having their servers blocked since Friday followingan injunction. Iknow it shouldn`t affect this site but a coincidence nonetheless?

Vegas Claret
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Re: Server unreliability

Post by Vegas Claret » Wed Sep 23, 2020 7:59 pm

getting this a lot over the last hour

edit/; tried to attach a screen shot but that gives an HTTP error - server is not having a good time !!
Last edited by Vegas Claret on Wed Sep 23, 2020 8:01 pm, edited 1 time in total.

box_of_frogs
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Re: Server unreliability

Post by box_of_frogs » Wed Sep 23, 2020 8:00 pm

I’m getting it a bit tonight.

500 internal server error

HahaYeah
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Re: Server unreliability

Post by HahaYeah » Wed Sep 23, 2020 8:58 pm

Same.

500 Internal Server Error
nginx.

dibraidio
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Re: Server unreliability

Post by dibraidio » Wed Sep 23, 2020 9:06 pm

There have been 1500 attempts since lunchtime to hack into the server. I'm trying to weed them out to see if this is linked.

Gunfury
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Re: Server unreliability

Post by Gunfury » Wed Sep 23, 2020 9:09 pm

At least we are not having saver unreliability like Everton are having right now :D

ClaretTony
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Re: Server unreliability

Post by ClaretTony » Wed Sep 23, 2020 10:06 pm

HahaYeah wrote:
Wed Sep 23, 2020 8:58 pm
Same.

500 Internal Server Error
nginx.
That's what I've been getting - rest assured dibraidio is on it and trying to find out what the problem is.
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dibraidio
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Re: Server unreliability

Post by dibraidio » Thu Sep 24, 2020 8:30 am

Hi there. This 500 error basically means that the nginx webserver has hit it's capacity. There are two possibilities here. It could be that we've been busier than we've ever been before or that we've been under some sort of denial of service attack. I've increased the limits on the webserver so you shouldn't see that error again unless we get around 4000 users on the board which we've never seen. I'll keep monitoring it but fingers crossed those errors won't appear again.

Chester Perry
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Re: Server unreliability

Post by Chester Perry » Thu Sep 24, 2020 8:33 am

It has been happening again this morning about 8 am - appreciating all your efforts on this

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