Sympathise with your personal situation and genuinely hope things improve for you.RedRoseWardrobe wrote: ↑Mon Sep 28, 2020 5:45 pmClose and delete the thread CT. You obviously have no idea of the exchanges I've had. The club have not been honest with me. They publicly said the refunds will take time so when it didn't appear I didn't panic. They've then converted my money to points that I won't spend. It's unsympathetic and unbending. Close and delete the thread. Close and delete the account too.
The club undoubtedly made some errors with the refund process. I applied at the start of the process and took a screenshot of my confirmation as a record. They didn’t process my refund at the same time as others and it took me a couple of phone calls and emails to get them to sort this which they eventually did but it meant someone in the ticket office walking round to the finance people and physically giving them a copy of my email to get them to do it as she was embarrassed and as frustrated as me that I’d been promised they would resolve their error but never did. She admitted to me that they were in a mess from a staffing point of view and could not cope with the volume of refunds and the large number of errors / mistakes being made.
If you can email the ticket office and follow it up with a call - explain that you applied for a refund and it’s never been processed and explain your situation too. Hopefully they will show some flexibility and sort this out.
Good luck