Clunky Website for Club Online Shop

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Jenny55
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Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 1:54 pm

I know this has been mentioned several times before but trying to purchase from the online shop is such a tedious affair. This website is not what you would expect from a Premier League Football Club. I just wanted to order a couple of bobble hats for my sons for Christmas and in the end gave up. Ordinarily I would have just bought them on a match day, however the only option currently is online. Very poor.

ClaretAndJew
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Re: Clunky Website for Club Online Shop

Post by ClaretAndJew » Tue Nov 24, 2020 1:56 pm

https://shop.burnleyfc.com/claretsstore ... aps-&-hats

Click on the hat you want, add to basket and pay for it.

NewClaret
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Re: Clunky Website for Club Online Shop

Post by NewClaret » Tue Nov 24, 2020 1:57 pm

Jenny55 wrote:
Tue Nov 24, 2020 1:54 pm
I know this has been mentioned several times before but trying to purchase from the online shop is such a tedious affair. This website is not what you would expect from a Premier League Football Club. I just wanted to order a couple of bobble hats for my sons for Christmas and in the end gave up. Ordinarily I would have just bought them on a match day, however the only option currently is online. Very poor.
I agree. Not at all optimised for mobile. Anyone have any idea when this will get an overhaul? It’s so hard to search and browse it must be losing us money.
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Jenny55
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Re: Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 1:59 pm

ClaretAndJew wrote:
Tue Nov 24, 2020 1:56 pm
https://shop.burnleyfc.com/claretsstore ... aps-&-hats

Click on the hat you want, add to basket and pay for it.
Ha ha. Well go away and try it on an iPad if you think it is easy. Then please report your findings/frustrations.

Bosscat
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Re: Clunky Website for Club Online Shop

Post by Bosscat » Tue Nov 24, 2020 2:17 pm

ClaretAndJew wrote:
Tue Nov 24, 2020 1:56 pm
https://shop.burnleyfc.com/claretsstore ... aps-&-hats

Click on the hat you want, add to basket and pay for it.
Agreed ... its not rocket science 🤣

Jenny55
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Re: Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 2:26 pm

Have you got an iPad Bosscat? If so try and order a few items then you may have some idea of the problem.

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Re: Clunky Website for Club Online Shop

Post by Bosscat » Tue Nov 24, 2020 2:33 pm

Jenny55 wrote:
Tue Nov 24, 2020 2:26 pm
Have you got an iPad Bosscat? If so try and order a few items then you may have some idea of the problem.
I use my phone or computer Jenny no problems 🙂

Jenny55
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Re: Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 2:45 pm

Your not rocket science post is probably typical of some of the “smart @rsed” responses posters are subjected to on this board. I merely wanted to highlight how difficult it is to navigate my way around the clunky website. I did then say I use an iPad. If you don’t own an iPad then you probably aren’t experiencing the same problems. Thanks anyway for your constructive help.

Burnley1989
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Re: Clunky Website for Club Online Shop

Post by Burnley1989 » Tue Nov 24, 2020 2:49 pm

Thats the first time Ive looked on there in a long time, theres some shocking hats but that Tweed one is the worst Ive ever seen :lol:

Jenny55
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Re: Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 2:51 pm

Burnley1989 wrote:
Tue Nov 24, 2020 2:49 pm
Thats the first time Ive looked on there in a long time, theres some shocking hats but that Tweed one is the worst Ive ever seen :lol:
At least you managed to have a good browse! Take it you weren’t using an iPad? :D

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Re: Clunky Website for Club Online Shop

Post by Grumps » Tue Nov 24, 2020 2:57 pm

Jenny55 wrote:
Tue Nov 24, 2020 2:45 pm
Your not rocket science post is probably typical of some of the “smart @rsed” responses posters are subjected to on this board. I merely wanted to highlight how difficult it is to navigate my way around the clunky website. I did then say I use an iPad. If you don’t own an iPad then you probably aren’t experiencing the same problems. Thanks anyway for your constructive help.
I know someone who tried to buy something yesterday on an ipad.... They gave up.

Burnley1989
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Re: Clunky Website for Club Online Shop

Post by Burnley1989 » Tue Nov 24, 2020 3:03 pm

Jenny55 wrote:
Tue Nov 24, 2020 2:51 pm
At least you managed to have a good browse! Take it you weren’t using an iPad? :D
No its a tablet of sorts but a Windows Surface so runs like a desktop computer really :D
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Bosscat
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Re: Clunky Website for Club Online Shop

Post by Bosscat » Tue Nov 24, 2020 3:15 pm

Some great adverts for why "NOT" to have an i-pad on here 🙂

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Re: Clunky Website for Club Online Shop

Post by claretonthecoast1882 » Tue Nov 24, 2020 3:23 pm

Bosscat wrote:
Tue Nov 24, 2020 3:15 pm
Some great adverts for why "NOT" to have an i-pad on here 🙂
Or a hat that looks like it should be covering someones nan teapot
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Zlatan
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Re: Clunky Website for Club Online Shop

Post by Zlatan » Tue Nov 24, 2020 3:25 pm

Try a different browser in desktop mode, especially on an ipad

superdimitri
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Re: Clunky Website for Club Online Shop

Post by superdimitri » Tue Nov 24, 2020 4:04 pm

Most websites are designed only with chrome in mind nowadays so try using that.
Call me old fashioned but I still find ordering stuff on an actual computer easier, if not because of poor website design or being forced to download an app, because it is bigger and easier to see more stuff at once.
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Jenny55
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Re: Clunky Website for Club Online Shop

Post by Jenny55 » Tue Nov 24, 2020 4:24 pm

superdimitri wrote:
Tue Nov 24, 2020 4:04 pm
Most websites are designed only with chrome in mind nowadays so try using that.
Call me old fashioned but I still find ordering stuff on an actual computer easier, if not because of poor website design or being forced to download an app, because it is bigger and easier to see more stuff at once.
Thanks. I will try this.

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Re: Clunky Website for Club Online Shop

Post by SalisburyClaret » Tue Nov 24, 2020 8:10 pm

The online shop is clunky if you use Safari as your browser. Firefox works ok

CombatClaret
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Re: Clunky Website for Club Online Shop

Post by CombatClaret » Fri Nov 27, 2020 8:33 pm

Didn't want to clutter up the board with a new topic.

Am I right in saying shirts go on sale in Jan?

I see there's 25% off + free shipping on training gear for Black Friday.

Awayfromburnley
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Re: Clunky Website for Club Online Shop

Post by Awayfromburnley » Fri Nov 27, 2020 9:12 pm

Still seems expensive even with 25%off. Iam sure they are all market rate and not a criticism of the club per se but £25 for a polo seems steep.

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Re: Clunky Website for Club Online Shop

Post by FactualFrank » Fri Nov 27, 2020 9:15 pm

A sale isn't a sale unless there's 50% off.

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Re: Clunky Website for Club Online Shop

Post by Bosscat » Fri Nov 27, 2020 9:34 pm

Awayfromburnley wrote:
Fri Nov 27, 2020 9:12 pm
Still seems expensive even with 25%off. Iam sure they are all market rate and not a criticism of the club per se but £25 for a polo seems steep.
You can get a full pack for 60p from Tesco 🙂
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