Season Ticket Question

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Darthlaw
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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 10:18 am

Leisure wrote:
Fri Apr 02, 2021 10:04 am
But the ones who weren't going to renew anyway are not the ones airing their grievances on here, it's the ones who were going to but we're deprived of that by the abrupt curtailing of the sales period.
It had certainly been curtailed, as I remember it, by the time the refunds had been processed onto our Teamcard accounts.

Being reasonable, I expected that it would be simple to just use the credit against my next ST, rather than paying out in full then waiting for a refund particularly as the deadline had been extended. Why have BFC sat on £540 of my money, when realistically I was due to pay £360.

How silly of me. When I came to renew, sales had finished and I have the e-mails to back that up.

As agreenwood said, though, we're going round in circles.

There are those (affected directly) who are aggrieved that no communication of the end of the renewal deadline was made, after the initial extension. No opportunity to make a decision as to whether to renew blindly (so to speak) or not.

Then there are a few unaffected who think that all was done above board and have the preconceived notion anyone not renewing before the unknown deadline would never have renewed anyway.

It's fairly clear the two wont meet so it's pointless arguing anymore.
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Re: Season Ticket Question

Post by bfcjg » Fri Apr 02, 2021 10:27 am

My issue yet again is I have linked both accounts, no problem dead simple however everytime I click renew my season ticket it's showing nothing in my basket , waiting again for a response from the club.
Unexciting times.

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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 10:31 am

Did the people who are now complaining about the early bird period for 20/21 season tickets ending without notice raise their grievances at the time?

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Re: Season Ticket Question

Post by Elizabeth » Fri Apr 02, 2021 10:44 am

I really feel there are some unnecessary comments and why some people seem to get satisfaction trying to rub other fans noses in it I don’t know.

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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 10:46 am

Rileybobs wrote:
Fri Apr 02, 2021 10:31 am
Did the people who are now complaining about the early bird period for 20/21 season tickets ending without notice raise their grievances at the time?
Out of interest how do you raise a grievance for the club withdrawing sales without advising anyone?
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 10:53 am

Darthlaw wrote:
Fri Apr 02, 2021 10:46 am
Out of interest how do you raise a grievance for the club withdrawing sales without advising anyone?
I’m just asking whether you and others contacted the club, or even posted your grievance on here when the early bird period came to an end? It’s a genuine question because I don’t know which thread to search for where it was discussed.

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Re: Season Ticket Question

Post by dsr » Fri Apr 02, 2021 10:59 am

Rileybobs wrote:
Fri Apr 02, 2021 10:53 am
I’m just asking whether you and others contacted the club, or even posted your grievance on here when the early bird period came to an end? It’s a genuine question because I don’t know which thread to search for where it was discussed.
I for one have only just discovered that the early bird period came to an end. Last they told us, the early bird period would continue for the foreseeable future. I assumed (perhaps wrongly) that the club would keep us posted with what was going on and also assumed (perhaps wrongly) that there was no urgency.
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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 11:01 am

Rileybobs wrote:
Fri Apr 02, 2021 10:53 am
I’m just asking whether you and others contacted the club, or even posted your grievance on here when the early bird period came to an end? It’s a genuine question because I don’t know which thread to search for where it was discussed.
Again, how do you report something you are not aware of occurring, or that has not been communicated by the club? Until now, of course, which yes has been raised this week.
Last edited by Darthlaw on Fri Apr 02, 2021 11:01 am, edited 1 time in total.
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:01 am

dsr wrote:
Fri Apr 02, 2021 10:59 am
I for one have only just discovered that the early bird period came to an end. Last they told us, the early bird period would continue for the foreseeable future. I assumed (perhaps wrongly) that the club would keep us posted with what was going on and also assumed (perhaps wrongly) that there was no urgency.
How could the early bird period to buy a 20/21 season ticket possibly continue beyond the start of the season?
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:02 am

Darthlaw wrote:
Fri Apr 02, 2021 11:01 am
Again, how do you report something you are not aware of occurring, or that has not been communicated by the club?
As above, how could you expect the early bird period to buy a season ticket for this season to still be open? It just doesn’t make sense.
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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 11:05 am

bfcjg wrote:
Fri Apr 02, 2021 10:27 am
My issue yet again is I have linked both accounts, no problem dead simple however everytime I click renew my season ticket it's showing nothing in my basket , waiting again for a response from the club.
Unexciting times.
As it's Easter I wouldn't expect you'll get a reply until next week.
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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 11:06 am

Rileybobs wrote:
Fri Apr 02, 2021 10:31 am
Did the people who are now complaining about the early bird period for 20/21 season tickets ending without notice raise their grievances at the time?
A bit hard to do when people didn't actually know that the period had ended!
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:08 am

Leisure wrote:
Fri Apr 02, 2021 11:06 am
A bit hard to do when people didn't actually know that the period had ended!
That proves what I suspected then. If people didn’t know it had ended then they weren’t going to buy a season ticket. Or they would have found out it had ended when trying to buy one.

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Re: Season Ticket Question

Post by dsr » Fri Apr 02, 2021 11:08 am

Rileybobs wrote:
Fri Apr 02, 2021 11:01 am
How could the early bird period to buy a 20/21 season ticket possibly continue beyond the start of the season?
How indeed. Perhaps on the day before the season started when we knew there would be no fans for ages, that would have been the time to buy my season ticket.

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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 11:09 am

Rileybobs wrote:
Fri Apr 02, 2021 11:01 am
How could the early bird period to buy a 20/21 season ticket possibly continue beyond the start of the season?
Who has said that they expected that?

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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 11:11 am

Rileybobs wrote:
Fri Apr 02, 2021 11:08 am
That proves what I suspected then. If people didn’t know it had ended then they weren’t going to buy a season ticket. Or they would have found out it had ended when trying to buy one.
They would have made the decision to buy or not once the closure date of the EB period was announced by the club but it wasn't, so they weren't given that chance.
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:11 am

Leisure wrote:
Fri Apr 02, 2021 11:09 am
Who has said that they expected that?
Dsr suggests that he has only just found out that the early bird period has ended.

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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:12 am

Leisure wrote:
Fri Apr 02, 2021 11:11 am
They would have made the decision to buy or not once the closure date of the EB period was announced by the club but it wasn't, so they weren't given that chance.
So back to my previous question. Did these people raise their grievance at the point at which they discovered that the early bird period had ended?

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Re: Season Ticket Question

Post by Bordeauxclaret » Fri Apr 02, 2021 11:15 am

I do wonder how much extra they’ll actually make on any price rise.
Lots of people earning less money, massive uncertainty about jobs going forward etc.

I’d have thought it would be an ideal PR opportunity for the new owners to get fans onside.
Last edited by Bordeauxclaret on Fri Apr 02, 2021 11:16 am, edited 1 time in total.

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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:16 am

dsr wrote:
Fri Apr 02, 2021 11:08 am
How indeed. Perhaps on the day before the season started when we knew there would be no fans for ages, that would have been the time to buy my season ticket.
Only you knows when it is best for you to buy your season ticket. But the very nature of the early bird promotion is to buy a ticket at a discounted price at an early stage. Not during the season.

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Re: Season Ticket Question

Post by bfcjg » Fri Apr 02, 2021 11:16 am

Leisure wrote:
Fri Apr 02, 2021 11:05 am
As it's Easter I wouldn't expect you'll get a reply until next week.
Thanks Leisure.

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Re: Season Ticket Question

Post by dsr » Fri Apr 02, 2021 11:17 am

Rileybobs wrote:
Fri Apr 02, 2021 11:11 am
Dsr suggests that he has only just found out that the early bird period has ended.
This is a pointless argument. I dare say you would have been banging on the ticket office door (if it wasn't closed due to pandemic) insisting on paying for your ticket even though the club had said to wait. That's your prerogative, and if that's the way you do it, fine. Your business.

But don't assume that everyone else is the same. We're all different people. I (and I suspect many others) basically did nothing - didn't claim a refund for the 4 matches, didn't run to the ticket office insisting on paying, didn't chase the ticket office staff every 5 minutes for updates - I just left things expecting it to be all right in the end. I assumed that it would all come out in the wash when conditions were stabilised and in the meantime there was no need to do anything. Don't try and read my mind to establish what I was really thinking, because you're wrong. I'm not you.
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Re: Season Ticket Question

Post by mikeS » Fri Apr 02, 2021 11:26 am

Ive just tried updating my details, set up account ok, but theres no information about previous sales, ticket purchases NOTHING.
The club auto email then sent TWO new Clarets Numbers within 7 minutes of each other.
Confused of Burnley

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Re: Season Ticket Question

Post by Steve-Harpers-perm » Fri Apr 02, 2021 11:26 am

Bordeauxclaret wrote:
Fri Apr 02, 2021 11:15 am
I do wonder how much extra they’ll actually make on any price rise.
Lots of people earning less money, massive uncertainty about jobs going forward etc.

I’d have thought it would be an ideal PR opportunity for the new owners to get fans onside.
Maybe they are banking on people being desperate to attend a match again. I’ll be surprised if it’s a huge increase in the current climate. How many seasons have the prices been frozen for now?

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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 11:28 am

Bordeauxclaret wrote:
Fri Apr 02, 2021 11:15 am
I do wonder how much extra they’ll actually make on any price rise.
I’ve asked the same.

In real terms for me it won’t cost any more as I’ll reduce my spending on the club in other places (match day, merch, etc) accordingly.

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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:29 am

dsr wrote:
Fri Apr 02, 2021 11:17 am
This is a pointless argument. I dare say you would have been banging on the ticket office door (if it wasn't closed due to pandemic) insisting on paying for your ticket even though the club had said to wait. That's your prerogative, and if that's the way you do it, fine. Your business.

But don't assume that everyone else is the same. We're all different people. I (and I suspect many others) basically did nothing - didn't claim a refund for the 4 matches, didn't run to the ticket office insisting on paying, didn't chase the ticket office staff every 5 minutes for updates - I just left things expecting it to be all right in the end. I assumed that it would all come out in the wash when conditions were stabilised and in the meantime there was no need to do anything. Don't try and read my mind to establish what I was really thinking, because you're wrong. I'm not you.
You literally said that you have only just found out that the early bird period has come to an end. I’m not making any assumptions or trying to read your mind, I’m quoting what you said. Nice of you to make assumptions about me though.

I don’t think a lot of logic is needed to conclude that the early bird period to purchase a 20/21 season ticket is now closed. I mean come on!

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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 11:30 am

Rileybobs wrote:
Fri Apr 02, 2021 11:12 am
So back to my previous question. Did these people raise their grievance at the point at which they discovered that the early bird period had ended?
Even if the club had kept it open till the start of the season, it must have ended in September last year, yet its only now they raise the issue.

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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 11:31 am

dsr wrote:
Fri Apr 02, 2021 11:17 am
This is a pointless argument. I dare say you would have been banging on the ticket office door (if it wasn't closed due to pandemic) insisting on paying for your ticket even though the club had said to wait. That's your prerogative, and if that's the way you do it, fine. Your business.

But don't assume that everyone else is the same. We're all different people. I (and I suspect many others) basically did nothing - didn't claim a refund for the 4 matches, didn't run to the ticket office insisting on paying, didn't chase the ticket office staff every 5 minutes for updates - I just left things expecting it to be all right in the end. I assumed that it would all come out in the wash when conditions were stabilised and in the meantime there was no need to do anything. Don't try and read my mind to establish what I was really thinking, because you're wrong. I'm not you.
Nail on head
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Re: Season Ticket Question

Post by Rileybobs » Fri Apr 02, 2021 11:33 am

Bordeauxclaret wrote:
Fri Apr 02, 2021 11:15 am
I do wonder how much extra they’ll actually make on any price rise.
Lots of people earning less money, massive uncertainty about jobs going forward etc.

I’d have thought it would be an ideal PR opportunity for the new owners to get fans onside.
It’s a good point, but prices need to go up eventually as match day running costs will increase. Also a lot of fans seem to have been very vocal that they want to see more investment into the playing squad so surely they’re happy to contribute in whatever small way they can.

The timing isn’t great, I agree with that. But then a price rise is never going to be met with open arms. Equally, the club has quite a bit of catching up to do after more than a full season without fans.

As for people having less money, my experience is the opposite. Most people I speak to seem to have saved money during the pandemic. Of course not everyone will be as fortunate as those, although I’m not sure that generally speaking people are poorer than they were 12 months ago.

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Re: Season Ticket Question

Post by Duffer_ » Fri Apr 02, 2021 11:34 am

onewillieirvine wrote:
Fri Apr 02, 2021 8:59 am
Thanks Darthlaw, much appreciated, I'm surprised it's not available via our website but then again maybe I'm not 😳
You would think so, wouldn't you.

You are supposedly able to spend your Teamcard points at the online club shop. I can't see that option on the mobile version of the site though, unless you use your 14 digit Teamcard number as a Promotional Code?

It all just smacks of the Teamcard loyalty programme being an inconvenience that the club would prefer to forget. There's no promotion of it, the site/FAQs haven't been updated in years, and the opportunity to integrate it was ignored in the SSO migration.
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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 11:40 am

Darthlaw wrote:
Fri Apr 02, 2021 11:31 am
Nail on head
Not really..... The earlybird must have ended at the latest last September when the season started. Sitting back waiting for the club to announce something after that time is a bit silly really.

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Re: Season Ticket Question

Post by Boss Hogg » Fri Apr 02, 2021 11:42 am

Does anyone know what children age groups tickets are free for usually ?

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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 11:48 am

Grumps wrote:
Fri Apr 02, 2021 11:40 am
Not really..... The earlybird must have ended at the latest last September when the season started. Sitting back waiting for the club to announce something after that time is a bit silly really.
The only thing silly here is arguing with someone who thinks it’s acceptable for a business to extend an offer with a vague timescale and withdraw it without notice.

Particularly someone who it doesn’t affect, but just wants to moan about others.

Ever decreasing circles, I’m out.
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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 11:54 am

Darthlaw wrote:
Fri Apr 02, 2021 11:48 am
The only thing silly here is arguing with someone who thinks it’s acceptable for a business to extend an offer with a vague timescale and withdraw it without notice.

Particularly someone who it doesn’t affect, but just wants to moan about others.

Ever decreasing circles, I’m out.
Perhaps they withdrew it at the start of the season?
Iam not moaning, just joining a conversation, with a different view to yours that's all, sorry

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Re: Season Ticket Question

Post by Whitgord » Fri Apr 02, 2021 11:57 am

I will say it again. Over the period of time since the early bird period closed early due to lockdown 1, I have tried to go onto the ticket site and buy my season ticket. I probably tried every month or so. At no time, and not now, can I purchase it. Those of you who managed to buy one in full during this last 12 months or so must have been lucky. Maybe I just missed an unannounced reopening of sales. Whether you believe me or not, I was willing to buy a ticket as soon as I could for the reassurance of keeping my seat. I want to do that now but can’t until later on in May.
On another point, my £95ish on the TeamCard should be available to use as part payment for my season ticket (see screenshot above) but there is currently no easy way to do this.
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Re: Season Ticket Question

Post by bob77 » Fri Apr 02, 2021 12:09 pm

I'm in the same situation Whitford. I tried several times to renew after they cut the early bird period short. All I ever got was a message that said Season Ticket Sales are currently not available.

I have been waiting ever since for the club to reopen the early bird period and to give us these dates.

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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 12:15 pm

bob77 wrote:
Fri Apr 02, 2021 12:09 pm
I'm in the same situation Whitford. I tried several times to renew after they cut the early bird period short. All I ever got was a message that said Season Ticket Sales are currently not available.

I have been waiting ever since for the club to reopen the early bird period and to give us these dates.
To buy what? A ticket for this season?

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Re: Season Ticket Question

Post by ClaretMov » Fri Apr 02, 2021 12:16 pm

I took my money out and stopped my dd payments, I pay for a number of season tickets and they cost 2k plus so I used the money on other items thats my choice. I fully understand the club will charge me more for next season because after years and years of a price freeze it was eventually always going to go up, the money carried over for those that left their's in is for the previous season and that was the price for that season so I'm fully okay with that.

What people need to realise is these price rises will eventually hit us all, because let's say they go up on average 50 pound for next season and then 30 pound for the season after, that will mean all those season ticket holders that don't pay next season price rise will be paying 80 pound in two seasons time to bring us all in line, because fans can't be sat in the same stand and have a season ticket in the same age price bracket and be paying less than those around them, those price rises will hit us all, some will pay it over two season's the rest will pay it in one
Last edited by ClaretMov on Fri Apr 02, 2021 12:19 pm, edited 1 time in total.

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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 12:19 pm

Whitgord wrote:
Fri Apr 02, 2021 11:57 am
On another point, my £95ish on the TeamCard should be available to use as part payment for my season ticket (see screenshot above) but there is currently no easy way to do this.
Email the club, whitgord. They'll transfer it into your OnAccount so you can use it when they allow you to renew in phase 2.

Might take a couple of days for them to do it, mind.

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Re: Season Ticket Question

Post by Zlatan » Fri Apr 02, 2021 12:28 pm

ClaretMov wrote:
Fri Apr 02, 2021 12:16 pm
I took my money out and stopped my dd payments, I pay for a number of season tickets and they cost 2k plus so I used the money on other items thats my choice. I fully understand the club will charge me more for next season because after years and years of a price freeze it was eventually always going to go up, the money carried over for those that left their's in is for the previous season and that was the price for that season so I'm fully okay with that.

What people need to realise is these price rises will eventually hit us all, because let's say they go up on average 50 pound for next season and then 30 pound for the season after, that will mean all those season ticket holders that don't pay next season price rise will be paying 80 pound in two seasons time to bring us all in line, because fans can't be sat in the same stand and have a season ticket in the same age price bracket and be paying less than those around them, those price rises will hit us all, some will pay it over two season's the rest will pay it in one
For gods sake man... stop stating the obvious and speaking so much sense...!

For what it’s worth, which isn’t a lot, my opinion is that the past 12 months have been extraordinary for all of us. I think mistakes have been made, by supporters and the club. Please don’t let this issue become bigger than it needs to be.

You can’t please everyone all of the time.
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Re: Season Ticket Question

Post by Darthlaw » Fri Apr 02, 2021 12:28 pm

ClaretMov wrote:
Fri Apr 02, 2021 12:16 pm

What people need to realise is these price rises will eventually hit us all, because let's say they go up on average 50 pound for next season and then 30 pound for the season after, that will mean all those season ticket holders that don't pay next season price rise will be paying 80 pound in two seasons time to bring us all in line, because fans can't be sat in the same stand and have a season ticket in the same age price bracket and be paying less than those around them, those price rises will hit us all, some will pay it over two season's the rest will pay it in one
Without wanting to be churlish, theres an error in your maths:

Using your figures:
Freeze price - £455
2021/22 price - £505
2022/23 price - £535

Person 1
Paid £455 pre 'price freeze' cutoff, for 2021/22
Pays £535 for 2022/23
Total Paid - £990

Person 2
Pays £505 Renewal for 2021/22
Pays £535 for 2022/23
Total paid - £1040

Price rises may hit us all eventually, just some sooner than others. Certainly those who kept their DD in place or paid in full before they were taken off sale will be £50 better off (under your example).

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Re: Season Ticket Question

Post by beddie » Fri Apr 02, 2021 12:42 pm

Leisure. Do you know if you can claim a refund at this point on an Adult ticket, change of circumstances may mean the holder is unable to attend. We won't know for definite for a couple of weeks. We were intending renewing all three tickets (2seniors - 1 adult) but thought we'd wait until we find out. I appreciate a refund was offered a few weeks back, we were fine then but as I say recent circumstances have changed. Incidentally I did email the club first thing yesterday, perhaps I should allow them time to reply, but thought I'd run it past you. Thank you.

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Re: Season Ticket Question

Post by claretandy » Fri Apr 02, 2021 12:51 pm

Boss Hogg wrote:
Fri Apr 02, 2021 11:42 am
Does anyone know what children age groups tickets are free for usually ?
Under 10.

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Re: Season Ticket Question

Post by Boss Hogg » Fri Apr 02, 2021 12:58 pm

OK Thanks

Leisure
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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 1:07 pm

Bordeauxclaret wrote:
Fri Apr 02, 2021 11:15 am
I do wonder how much extra they’ll actually make on any price rise.
Lots of people earning less money, massive uncertainty about jobs going forward etc.

I’d have thought it would be an ideal PR opportunity for the new owners to get fans onside.
If there are around 6000 lapsed ST holders and the average ticket price is say £300, then that would generate £1,800,000. So a 10% price increase would generate an extra £180,000. However, if that price increase deterred 1000 from renewing that would mean a loss of income of £300,000. So a potential net loss of £150,000. Now whilst some of those figures are guesstimates, you get the idea.
Last edited by Leisure on Fri Apr 02, 2021 1:22 pm, edited 2 times in total.
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Leisure
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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 1:10 pm

Rileybobs wrote:
Fri Apr 02, 2021 11:11 am
Dsr suggests that he has only just found out that the early bird period has ended.
Well the club haven't yet announced that it's not!

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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 1:26 pm

At what point, since the spurs game last march , would anyone who hadn't bought a season ticket for the current season, actually think it would be worth buying one? Bearing in mind, at no point in that period has it been announced that there would actually be a chance of using it.

Leisure
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Re: Season Ticket Question

Post by Leisure » Fri Apr 02, 2021 1:37 pm

Grumps wrote:
Fri Apr 02, 2021 1:26 pm
At what point, since the spurs game last march , would anyone who hadn't bought a season ticket for the current season, actually think it would be worth buying one? Bearing in mind, at no point in that period has it been announced that there would actually be a chance of using it.
Possibly when the end of the extended Early Bird period was announced. ;)
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Brucefanclaret
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Re: Season Ticket Question

Post by Brucefanclaret » Fri Apr 02, 2021 1:39 pm

Rileybobs wrote:
Fri Apr 02, 2021 10:31 am
Did the people who are now complaining about the early bird period for 20/21 season tickets ending without notice raise their grievances at the time?
Yes, I spoke to the ticket office. Asked why they hadn’t warned us that they were withdrawing them from sale. They just told me that my tickets were ‘safe’ but didn’t say that they might cost more.

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Re: Season Ticket Question

Post by Grumps » Fri Apr 02, 2021 1:43 pm

Leisure wrote:
Fri Apr 02, 2021 1:37 pm
Possibly when the end of the extended Early Bird period was announced. ;)
Really? Buying a ticket for something that was never going to happen!
When was it announced that full crowds would be allowed in Sept 20.....i seem to have missed that one

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