Liverpool game - Claiming tickets and ground entry
Re: Liverpool game - Claiming tickets and ground entry
Is the fanzone bar opening?
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Re: Liverpool game - Claiming tickets and ground entry
Leisure? Are you positive you don’t need the App. It definitely says you do on the Code of Conduct. This would prevent us from attending the match. Which seems a bit unfortunate.
Re: Liverpool game - Claiming tickets and ground entry
The code of conduct says you need the NHS track and trace app which you need to use to scan in on entry.
Point 7
Burnley Football Club is co-operating with the NHS Test and Trace system. Your information will be shared with NHS Test and Trace as necessary. All fans must download the NHS COVID-19 app and check-in at the stadium on arrival.
Point 7
Burnley Football Club is co-operating with the NHS Test and Trace system. Your information will be shared with NHS Test and Trace as necessary. All fans must download the NHS COVID-19 app and check-in at the stadium on arrival.
Re: Liverpool game - Claiming tickets and ground entry
This is what I received from the SLO when I enquired about the need for it or not -Chesterthedog wrote: ↑Tue May 18, 2021 3:20 pmLeisure? Are you positive you don’t need the App. It definitely says you do on the Code of Conduct. This would prevent us from attending the match. Which seems a bit unfortunate.
'No its fine – the ticketing data base is enough as we hold everyones details'
Then when I asked for confirmation - ' So is the App. not required?'
The answer was - 'No, not required – but can be used if wanted'.
Re: Liverpool game - Claiming tickets and ground entry
Does everyone need to wear a mask or are kids under 11 exempt from wearing them.
Re: Liverpool game - ground entry info.
Latest info released by the Club
https://www.burnleyfootballclub.com/con ... lot-update
Looking at the entry plan, access to the JHU and L is only via Ormerod Yard (down the back of the cricket club pavilion). Doesn't look as if you can access the stand by going around the back of the Jimmy Mc. So a long walk for anyone going to the Park View!
https://www.burnleyfootballclub.com/con ... lot-update
Looking at the entry plan, access to the JHU and L is only via Ormerod Yard (down the back of the cricket club pavilion). Doesn't look as if you can access the stand by going around the back of the Jimmy Mc. So a long walk for anyone going to the Park View!
Last edited by Leisure on Tue May 18, 2021 8:09 pm, edited 2 times in total.
Re: Liverpool game - Claiming tickets and ground entry
Thanks once again Leisure. That’s a shame but hey-ho.
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Re: Liverpool game - Claiming tickets and ground entry
Looking at the entry plan, access to the JHU and L is only via Ormerod Yard (down the back of the cricket club pavilion). Doesn't look as if you can access the stand by going around the back of the Jimmy Mc. So a long walk for anyone going to the Park View!
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Re: Liverpool game - Claiming tickets and ground entry
The key has red X for 'entrance not available' although there doesn't seem to be any. Maybe you can go around the back of the JM, infront of the sports centre and use the entrance from the carpark. Probably not meant to!
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Re: Liverpool game - Claiming tickets and ground entry
I did't get a ticket for the match, but I've entered the ballot for the Fanzone! Fingers crossed!!!!
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Re: Liverpool game - Claiming tickets and ground entry
There looks like there will be a ticket checkpoint just past the side of the club shop, so it's possible that anyone who has a ticket for the James Hargreaves Stand could be sent back around the outside of the ground.Loyalclaret wrote: ↑Tue May 18, 2021 8:18 pmThe key has red X for 'entrance not available' although there doesn't seem to be any. Maybe you can go around the back of the JM, infront of the sports centre and use the entrance from the carpark. Probably not meant to!
Re: Liverpool game - Claiming tickets and ground entry
Once again, the club say differently on their official terms
Fans aged 11 and over must wear a face covering when in the stadium, except when eating and drinking. Fans must also wear face coverings immediately outside the stadium, in car parks and forecourt areas. Government exemptions to wearing a face covering apply – checks may be carried out by club staff
Re: Liverpool game - Claiming tickets and ground entry
Interesting. Please can you let me know just where on the club website you've picked this up from?mealdeal wrote: ↑Tue May 18, 2021 8:57 pmOnce again, the club say differently on their official terms
Fans aged 11 and over must wear a face covering when in the stadium, except when eating and drinking. Fans must also wear face coverings immediately outside the stadium, in car parks and forecourt areas. Government exemptions to wearing a face covering apply – checks may be carried out by club staff
Re: Liverpool game - Claiming tickets and ground entry
Found this on the club websitemealdeal wrote: ↑Tue May 18, 2021 8:57 pmOnce again, the club say differently on their official terms
Fans aged 11 and over must wear a face covering when in the stadium, except when eating and drinking. Fans must also wear face coverings immediately outside the stadium, in car parks and forecourt areas. Government exemptions to wearing a face covering apply – checks may be carried out by club staff
Return to Turf Moor
Match code of conduct
Fans aged 16 and over must wear a face covering when in the stadium, except when eating and drinking. Fans must also wear face coverings immediately outside the stadium, in car parks and forecourt areas. Government exemptions to wearing a face covering apply – checks may be carried out by club staff.
Re: Liverpool game - Claiming tickets and ground entry
Emails entitled INTINERARY, TIMES, ENTRANCES are on there way from the Club. (great spelling of itinerary!)
Re: Liverpool game - Claiming tickets and ground entry
https://www.burnleyfootballclub.com/terms
Point 8.
Don't know why they would have two ages listed on two different parts of the site.
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Re: Liverpool game - Claiming tickets and ground entry
Probably because everything put out re season tickets & this game has been unprofessional at bestmealdeal wrote: ↑Tue May 18, 2021 9:39 pmhttps://www.burnleyfootballclub.com/terms
Point 8.
Don't know why they would have two ages listed on two different parts of the site.
Re: Liverpool game - Claiming tickets and ground entry
Neither do I but was told this afternoon by the SLO that it was only 16 and over who required face masks.mealdeal wrote: ↑Tue May 18, 2021 9:39 pmhttps://www.burnleyfootballclub.com/terms
Point 8.
Don't know why they would have two ages listed on two different parts of the site.
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Re: Liverpool game - Claiming tickets and ground entry
I am delighted and grateful to have been selected for the game.
I am frankly shocked and horrified at how utterly unprofessional the club (I say this loosely as I’m sure it’s probably a couple of people responsible) have handled the whole thing. Horrifying at best.
We’re 14 months into a pandemic. We’ve known that limited crowds would happen....we’ve had months and months to get this even remotely right.
Why has it been just so appallingly bad? Is anyone being held accountable for this?
Still, people continue to find tickets in their spam and despite me contacting the club twice to alert them to this, nothing has been done to further raise awareness...people still can’t find their tickets, let alone access them snd download them.
I’m so utterly proud of my football team in countless ways but when it comes to ticketing and marketing, I am yet to see any tangible evidence in recent years, that there’s a growing passion and desire to want to improve.
Bonkers!
I am frankly shocked and horrified at how utterly unprofessional the club (I say this loosely as I’m sure it’s probably a couple of people responsible) have handled the whole thing. Horrifying at best.
We’re 14 months into a pandemic. We’ve known that limited crowds would happen....we’ve had months and months to get this even remotely right.
Why has it been just so appallingly bad? Is anyone being held accountable for this?
Still, people continue to find tickets in their spam and despite me contacting the club twice to alert them to this, nothing has been done to further raise awareness...people still can’t find their tickets, let alone access them snd download them.
I’m so utterly proud of my football team in countless ways but when it comes to ticketing and marketing, I am yet to see any tangible evidence in recent years, that there’s a growing passion and desire to want to improve.
Bonkers!
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Re: Liverpool game - Claiming tickets and ground entry
I'm not being flippant when I ask this, but have 3500 people got tickets?
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Re: Liverpool game - Claiming tickets and ground entry
I know of 3 fans who said they've had enough and will no longer be attending games at the Turf due to the debacle that has been the changing communications from the club. I hope that the new chairman goes around his staff with a large drawing showing the areas that are the arse & the elbow of the human body. I realise it won't be everybody at the club but unfortunately the minority spoil it for the majority.jdrobbo wrote: ↑Tue May 18, 2021 11:49 pmI am delighted and grateful to have been selected for the game.
I am frankly shocked and horrified at how utterly unprofessional the club (I say this loosely as I’m sure it’s probably a couple of people responsible) have handled the whole thing. Horrifying at best.
We’re 14 months into a pandemic. We’ve known that limited crowds would happen....we’ve had months and months to get this even remotely right.
Why has it been just so appallingly bad? Is anyone being held accountable for this?
Still, people continue to find tickets in their spam and despite me contacting the club twice to alert them to this, nothing has been done to further raise awareness...people still can’t find their tickets, let alone access them snd download them.
I’m so utterly proud of my football team in countless ways but when it comes to ticketing and marketing, I am yet to see any tangible evidence in recent years, that there’s a growing passion and desire to want to improve.
Bonkers!
Re: Liverpool game - Claiming tickets and ground entry
So real fans are not going anymore because of poor communication?Claret Till I Die wrote: ↑Wed May 19, 2021 7:01 amI know of 3 fans who said they've had enough and will no longer be attending games at the Turf due to the debacle that has been the changing communications from the club. I hope that the new chairman goes around his staff with a large drawing showing the areas that are the arse & the elbow of the human body. I realise it won't be everybody at the club but unfortunately the minority spoil it for the majority.
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Re: Liverpool game - Claiming tickets and ground entry
Well they didn't renew in the first phase. Think the whole affair has been the straw that broke the camel's back
Re: Liverpool game - Claiming tickets and ground entry
How have they been affected by the affair?Claret Till I Die wrote: ↑Wed May 19, 2021 8:29 amWell they didn't renew in the first phase. Think the whole affair has been the straw that broke the camel's back
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Re: Liverpool game - Claiming tickets and ground entry
Next time I speak to them I'll ask fully. They didn't renew so thankfully weren't put through the ballot issues
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Re: Liverpool game - Claiming tickets and ground entry
Is anyone there yet?
Re: Liverpool game - Claiming tickets and ground entry
leaving at 13:30... It's like bloody Christmas, so excited
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Re: Liverpool game - Claiming tickets and ground entry
Just gone up to my seat and there is someone already sat in it
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Re: Liverpool game - Claiming tickets and ground entry
I've just got there and someone has removed all the seats.
Standing room only !!! There is a god afterall.
Standing room only !!! There is a god afterall.
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Re: Liverpool game - Claiming tickets and ground entry
Anyone know if half and half scarves will be available?
Re: Liverpool game - Claiming tickets and ground entry
I’ve got one, it’s one half “Burnl” and ont’other end it’s “ey FC”Burnleyareback2 wrote: ↑Wed May 19, 2021 9:23 amAnyone know if half and half scarves will be available?
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Re: Liverpool game - Claiming tickets and ground entry
Don't see how all the messing could have affected them if they didn't renew anyway??Claret Till I Die wrote: ↑Wed May 19, 2021 8:50 amNext time I speak to them I'll ask fully. They didn't renew so thankfully weren't put through the ballot issues
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Re: Liverpool game - Claiming tickets and ground entry
It's only the same as regular pub goers who haven't been back yet due to all the rules.
People only put up with so much inconvenience.
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Re: Liverpool game - Claiming tickets and ground entry
I’m sure this has been answered somewhere but just for my own piece of mind:
1, Was the health questionnaire the couple of questions you filled out with check boxes or is there something more detailed that I’ve not done?
2, Is the QR code the actual ticket to get in to the ground?
Thanks!
1, Was the health questionnaire the couple of questions you filled out with check boxes or is there something more detailed that I’ve not done?
2, Is the QR code the actual ticket to get in to the ground?
Thanks!
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Re: Liverpool game - Claiming tickets and ground entry
Can I ask if people aren't going tonight because of whatever reason, that they let the club know they won't be using their tickets? Suspect there will be quite a lot of people (like myself!) who weren't successful and would happily go in their place. Maybe the club will be able to re-circulate? although sounds like they have enough admin already!
Re: Liverpool game - Claiming tickets and ground entry
They will but numbers are limited so it's recommended that you arrive in Burnley Town centre at 5pm at which point you will be allocated a position in the scarf queue. You must bring 30 pictures of you wearing different half & half scarves to prove you're a real collector. You'll be strip-searched at the gates to TK MAXX and enter a ballot to get your clothes back which will be outside the Krispy Chicken shop if you're successful. Those without the exact change will not be served. Price to be announced once the queue is full.Burnleyareback2 wrote: ↑Wed May 19, 2021 9:23 amAnyone know if half and half scarves will be available?
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Re: Liverpool game - Claiming tickets and ground entry
438 days since Tottenham. Despite the massive cock up in handling this ticketing, it's going to be wonderful to finally hear Clarets fans tonight through my magic lantern.
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Re: Liverpool game - Claiming tickets and ground entry
Just cancelled tonights 5ickets, and cancelled a season ticket.
I've had a second season ticket for 5 years, that 2 children share and pay for. As I could only get it in one name i used lads. My daughter was due to go with me tonight, but because of track and trace she can't use it as her name is not on the ticket. They've said that going forward, the same protocols could be in place for next season, so I've sadly cancelled their season ticket. Neither of them can guarantee being free every home game.
I'm sure I won't be the only person holding a season ticket that is shared between more than one person. Its a sad state of affairs, and I can understand the reasoning, but surely an issue like that can't be insurmountable.
It causes inconveniences, but now it's costing the club money.
I've had a second season ticket for 5 years, that 2 children share and pay for. As I could only get it in one name i used lads. My daughter was due to go with me tonight, but because of track and trace she can't use it as her name is not on the ticket. They've said that going forward, the same protocols could be in place for next season, so I've sadly cancelled their season ticket. Neither of them can guarantee being free every home game.
I'm sure I won't be the only person holding a season ticket that is shared between more than one person. Its a sad state of affairs, and I can understand the reasoning, but surely an issue like that can't be insurmountable.
It causes inconveniences, but now it's costing the club money.
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Re: Liverpool game - Claiming tickets and ground entry
Colburn_Claret wrote: ↑Wed May 19, 2021 10:53 amJust cancelled tonights 5ickets, and cancelled a season ticket.
I've had a second season ticket for 5 years, that 2 children share and pay for. As I could only get it in one name i used lads. My daughter was due to go with me tonight, but because of track and trace she can't use it as her name is not on the ticket. They've said that going forward, the same protocols could be in place for next season, so I've sadly cancelled their season ticket. Neither of them can guarantee being free every home game.
I'm sure I won't be the only person holding a season ticket that is shared between more than one person. Its a sad state of affairs, and I can understand the reasoning, but surely an issue like that can't be insurmountable.
It causes inconveniences, but now it's costing the club money.
Well by cancelling you have removed the chance for things to change at a later date. Considering we have until August before a ball will be kicked in the league cancelling on the strength of a maybe seems a bit hasty.
Re: Liverpool game - Claiming tickets and ground entry
Colburn, This is Burnley Football Club we're talking about... Nothing will change. I've known someone use an U10's ST as an adult to get in for a game on one occasion as the Ticket Office refused money to swap the ticket to an adult!! They've already changed their stance on ID'ing everyone tonight to using 'spot checks' and I bet that doesn't even happen.Colburn_Claret wrote: ↑Wed May 19, 2021 10:53 amJust cancelled tonights 5ickets, and cancelled a season ticket.
I've had a second season ticket for 5 years, that 2 children share and pay for. As I could only get it in one name i used lads. My daughter was due to go with me tonight, but because of track and trace she can't use it as her name is not on the ticket. They've said that going forward, the same protocols could be in place for next season, so I've sadly cancelled their season ticket. Neither of them can guarantee being free every home game.
I'm sure I won't be the only person holding a season ticket that is shared between more than one person. Its a sad state of affairs, and I can understand the reasoning, but surely an issue like that can't be insurmountable.
It causes inconveniences, but now it's costing the club money.
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Re: Liverpool game - Claiming tickets and ground entry
I don't see how anyone with an important job can risk going on the Turf with the NHS app. If one person reports a positive test that's been on, a thousand people might have to self isolate for 10 days?claretonthecoast1882 wrote: ↑Wed May 19, 2021 10:57 amWell by cancelling you have removed the chance for things to change at a later date. Considering we have until August before a ball will be kicked in the league cancelling on the strength of a maybe seems a bit hasty.
Unless the rules have changed?
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Re: Liverpool game - Claiming tickets and ground entry
If I don't cancel it now, how do I guarantee a refund in August. If things change I can always replace it later, for now they didn't leave me with another option.claretonthecoast1882 wrote: ↑Wed May 19, 2021 10:57 amWell by cancelling you have removed the chance for things to change at a later date. Considering we have until August before a ball will be kicked in the league cancelling on the strength of a maybe seems a bit hasty.