2022/23 season tickets

[Sheedyclaret]

Just a heads up season tickets will not auto re new for 22/23 season you need to do a new mandate if wishing to renew via DD...

[Sean Dyche's Watch]

Season ticket renewed and direct debit mandate set up!

Very easy process.

[Barlickclaret]

CT, Where were the plans to make big increases? I may have missed it somewhere but would be interested to see what they were. And could everybody see these plans.

CT, sorry but I posted this yesterday, would still be interested in reading this, because I think end of next season may be the big increase time. So would like an insight of where they are thinking.

[CrosspoolClarets]

Excellent news. Well done Alan for listening and acting, especially in a cost of living crisis.

I would rather have full stadiums and a quicker transfer turnover policy to make the profit they need, £100 (random fig) on 20,000 seats is £2m but then we lose from that empty seats, refreshments, shop purchases etc. so its more like an extra £1m from raising ticket prices that much, and it doesn’t feel that’s enough to alienate fans and risk a soulless stadium and relegation.

Coming up to 10 years of frozen prices where I sit, which is actually a cut when we factor in inflation.

[claretonthecoast1882]

All straight forward to renew, roll on tomorrow

[Burt]

How do I renew my partner & son? They have a Clarets Number and are in my F&F however when I select mine and their seats it says I can only purchase 1 season ticket?

[claretonthecoast1882]

How do I renew my partner & son? They have a Clarets Number and are in my F&F however when I select mine and their seats it says I can only purchase 1 season ticket?

When I logged it I had 6 tickets highlighted from my friends and family list (but they can pay for their own ) have you tried selecting one of the seats that is your partners or sons and ordering that, you may have to do 3 single orders ?

[ClaretMov]

Just logged into My account and tried to renew our season tickets and there is nothing linked to my account so can't buy them, all our season tickets are not available to renew ffs I'm going to try and get through to the ticket office now

[Burt]

When I logged it I had 6 tickets highlighted from my friends and family list (but they can pay for their own ) have you tried selecting one of the seats that is your partners or sons and ordering that, you may have to do 3 single orders ?

All 3 of my seats are highlighted in the Stadium Plan but not in F&F. When I try to buy any seat it puts the seat against me rather than wife or son

My son is under 22 but when I select his seat it is charging full price

[ClaretTony]

Just logged into My account and tried to renew our season tickets and there is nothing linked to my account so can't buy them, all our season tickets are not available to renew ffs I'm going to try and get through to the ticket office now

Same here - I've logged in and I can't purchase mine. When I go to renew it says there are no items in my basket and there is no process for me to renew the seat I have now.

[Burt]

Same here - I've logged in and I can't purchase mine. When I go to renew it says there are no items in my basket and there is no process for me to renew the seat I have now.

Tony, if you go via renew you should be able to follow the link to your seat which will show in amber on the stadium plan

[ClaretMov]

Same here - I've logged in and I can't purchase mine. When I go to renew it says there are no items in my basket and there is no process for me to renew the seat I have now.

Its Bonkers, I looked at buying them in another part of the same stand a few rows down just to make it quicker because I couldn't be bothered with emails and phone calls but the price is higher rhan the advertised early bird price so I'll have to phone the office now

[ClaretMov]

Tony, if you go via renew you should be able to follow the link to your seat which will show in amber on the stadium plan

Done all that and it just takes to a screen has if you are a first time buyer there is nothing in my renew section at all

[ClaretTony]

Tony, if you go via renew you should be able to follow the link to your seat which will show in amber on the stadium plan

I go to renew and I get a big red box telling me there are no items in the basket. There are no links at all.

[Burt]

Done all that and it just takes to a screen has if you are a first time buyer there is nothing in my renew section at all

Ah ok, I can see mine but can only buy my own not F&F

Just spoken to daughter and she had to go via ticket office as grandchildren were showing as adults!

[ClaretMov]

I go to renew and I get a big red box telling me there are no items in the basket. There are no links at all.

Like this

Screenshot_20220204-101810_Chrome.jpg (278.97 KiB) Viewed 1723 times

[ClaretTony]

Like this


Screenshot_20220204-101810_Chrome.jpg

Yes, like that.

[ClaretMov]

Telephoned the ticket office several times but it goes to voice mail they are busy, left an email got a automated reply they aim to reply by Tuesday (two working days)

[onewillieirvine]

Same here CT........ Exciting times..

[quoonbeatz]

I got the big red box as well.

Go to the 3 lines, top right, choose 2022/23 season tickets then renew season ticket. You might have to select your seat again but you'll be able to buy it. (Mine said my favourite seat wasn't available in that entire area but it was)

What a faff. That website is one of the worst I've ever used considering we're in 2022.

[ClaretMov]

Yes, like that.

I know, that was mine they don't make it easy sometimes.

[ClaretMov]

I got the big red box as well.

Go to the 3 lines, top right, choose 2022/23 season tickets then renew season ticket. You might have to select your seat again but you'll be able to buy it. (Mine said my favourite seat wasn't available in that entire area but it was)

What a faff. That website is one of the worst I've ever used considering we're in 2022.

Tried that, the area of my season ticket is grey, saying nothing available, looked a few rows away and the early bird price doesn't match the price they are selling the tickets for its a lot more expensive

[ClaretTony]

Same here CT........ Exciting times..

The ticket office will take the criticism for this but the shocking technology they have to work with is embarrassing. Big news on season tickets, then you can't buy them despite following the simple path on the website. I'll go down to renew our three next month some time.

[NewClaret]

I got the big red box as well.

Go to the 3 lines, top right, choose 2022/23 season tickets then renew season ticket. You might have to select your seat again but you'll be able to buy it. (Mine said my favourite seat wasn't available in that entire area but it was)

What a faff. That website is one of the worst I've ever used considering we're in 2022.

Ludicrous. The whole thing needs binning when you have to form your own support group to use it!!!

Who tests the thing I have no idea!

[ClaretTony]

What a faff. That website is one of the worst I've ever used considering we're in 2022.

It really is appalling.

[randomclaret2]

I wonder how many potential season ticket holders just wont bother

[ClaretTony]

The friends and family is a joke too. There's a drop down which allows you to list them at 10, 25, 50 or 100 per page but try adding beyond 8, it won't let you.

If I were a non-league club I'd be embarrassed by this website.

[mill hill claret]

Shocking website ...im getting same

[Sean Dyche's Watch]

I logged into my ticketing account, clicked on the 'renew season ticket' option, chose my own seat, clicked on 'checkout', chose the direct debit option, and set up a new direct debit mandate.

I've received confirmation of my order, and a payment schedule.

[ClaretMov]

I logged into my ticketing account, clicked on the 'renew season ticket' option, chose my own seat, clicked on 'checkout', chose the direct debit option, and set up a new direct debit mandate.

I've received confirmation of my order, and a payment schedule.

Lucky you

[onewillieirvine]

Out of interest who is accountable for the website ? Is it outsourced or have we a TS dept of our own?

[Sean Dyche's Watch]

Lucky you

Have you tried following the same process I described?

I'm just trying to assist you by describing what I did. I understand you may be frustrated, but in my view there is no need for your sarcasm.

[claretonthecoast1882]

I logged into my ticketing account, clicked on the 'renew season ticket' option, chose my own seat, clicked on 'checkout', chose the direct debit option, and set up a new direct debit mandate.

I've received confirmation of my order, and a payment schedule.

Exactly same process for me along with confirmation email a minute later

[Rombald]

Why on earth you have to reselect your seat is beyond me. This is a renewal process. It should be simple process, and unfortunately it isn't

[herbatlerbat]

Jesus wept, absolute shambles I have been trying for ages and getting nowhere.

[claretonthecoast1882]

All 3 of my seats are highlighted in the Stadium Plan but not in F&F. When I try to buy any seat it puts the seat against me rather than wife or son

My son is under 22 but when I select his seat it is charging full price

Not sure if this is correct as all on mine are adults but do you have to log in with a clarets number assigned to your son to allow you to purchase a ticket in that age bracket ?

[Rombald]

Price incorrect on my seat. Also doesn't allow for selecting other seats in my group other than full price. Surely don't have to login for each person?

[ClaretMov]

Price incorrect on my seat. Also doesn't allow for selecting other seats in my group other than full price. Surely don't have to login for each person?

Can't see any of our seats at all, when looking to buy others in same area just to make it easier the price's are higher and don't match early bird price

[claretonthecoast1882]

Can't see any of our seats at all, when looking to buy others in same area just to make it easier the price's are higher and don't match early bird price

I would imagine it shows a higher price for a different seat as it wouldn't recognise it as a renewal of an existing seat you have

[Rombald]

Can't see any of our seats at all, when looking to buy others in same area just to make it easier the price's are higher and don't match early bird price

I think I'll leave for a week or two in the hope it gets sorted !

[colner]

I logged into my ticketing account, clicked on the 'renew season ticket' option, chose my own seat, clicked on 'checkout', chose the direct debit option, and set up a new direct debit mandate.

I've received confirmation of my order, and a payment schedule.

I too followed this advice and it worked,Thanks

[ClaretTony]

Out of interest who is accountable for the website ? Is it outsourced or have we a TS dept of our own?

According to the club website it's Steve Hawthorn who is Head of ESports, Digital and Data.

[lakedistrictclaret]

I've had a trial run and had no problem at all. It recognised the fact that I was an over 65 when I clicked on my seat on the stadium plan.

However, I didn't complete the purchase. I intend to wait until I receive my credit for selling my shares.

[ClaretMov]

I would imagine it shows a higher price for a different seat as it wouldn't recognise it as a renewal of an existing seat you have

The early bird price is the same price for the whole stand, but when you try to buy at the advertised early bird price it's much higher price

[ClaretTony]

I logged into my ticketing account, clicked on the 'renew season ticket' option, chose my own seat, clicked on 'checkout', chose the direct debit option, and set up a new direct debit mandate.

I've received confirmation of my order, and a payment schedule.

I've done exactly that but I don't get anywhere near choosing a seat.

[ClaretMov]

I've done exactly that but I don't get anywhere near choosing a seat.

Same here, lucky you (No sarcasm intended) to all those that have successfully done this but some of us aren't getting that option at all

[onewillieirvine]

Thanks for the Tech Service update CT. I expect he's now aware of the problems.

[claretonthecoast1882]

Thanks for the Tech Service update CT. I expect he's now aware of the problems.

He might know the password to his email account if anyone has emailed him to let him know

[Burt]

Not sure if this is correct as all on mine are adults but do you have to log in with a clarets number assigned to your son to allow you to purchase a ticket in that age bracket ?

Managed to find a work around

Just put my seat in the basket, then a new link appeared, clicked on the link in the basket stating 'change scheme subscription' and it put the other 2 in the basket at the correct price

Got there in the end but what a mess

[claretonthecoast1882]

Managed to find a work around

Just put my seat in the basket, then a new link appeared, clicked on the link in the basket stating 'change scheme subscription' and it put the other 2 in the basket at the correct price

Got there in the end but what a mess

There is always a solution even it makes no sense