2022/23 season tickets

2 Bee Holed · Post by **2 Bee Holed** » Sat Feb 05, 2022 8:09 am

ClaretMov wrote: ↑
Sat Feb 05, 2022 8:04 am
I've moved 1 row back and 20 seats along it was less hassle than calling into the ticket office plus the bonus of moving away from the dickhead sat in the seat infront

There was no need to be quite so rude about me.

ClaretMov · Post by **ClaretMov** » Sat Feb 05, 2022 8:15 am

2 Bee Holed wrote: ↑
Sat Feb 05, 2022 8:09 am
There was no need to be quite so rude about me.

Funkydrummer · Post by **Funkydrummer** » Sat Feb 05, 2022 9:59 am

I've just had a go - can't renew mine, can't renew my partners, can't renew as a pair.

After several attempts another "orange seat" appeared on the same row but 5 seats away.
This was in a bright orange, whereas our seats are in a dull orange !!!!

Absolutely shocking way of doing business, I shouldn't have to work so hard, to no avail, to
part with almost £600.

Someone needs to get this sorted pretty quickly, as some people with less tolerance or ability or patience
will throw in the towel, and quite rightly so, and spend their money elsewhere.

Fortunately I live in the town and can visit those very nice people in the ticket office and get it sorted - the point is
that, in this day and age, I shouldn't have to do that.

claretandy · Post by **claretandy** » Sat Feb 05, 2022 10:04 am

Has anyone been able to get an answer to how you renew your kids season tickets online and direct debit?

Funkydrummer · Post by **Funkydrummer** » Sat Feb 05, 2022 10:08 am

claretandy wrote: ↑
Sat Feb 05, 2022 10:04 am
Has anyone been able to get an answer to how you renew your kids season tickets online and direct debit?

I think you might struggle there mate, but the best of luck with it anyway.

JohnMcGreal · Post by **JohnMcGreal** » Sat Feb 05, 2022 10:13 am

Is there any reason why your seat renewal isn't just in your basket ready to be purchased, instead of having to hunt around for your seat on the stadium plan? What with that and the issue with some people's accounts not being linked properly the whole process is an asbolute shambles.

Funkydrummer · Post by **Funkydrummer** » Sat Feb 05, 2022 10:31 am

I purchased 2 tickets for today's Padiham match a few weeks ago with no problems at all.

I've just renewed our season tickets for Lowerhouse Cricket Club, again, with no issues whatsoever.

Granted there are no seats involved, but nevertheless it's not really rocket science for crying out loud.

CrosspoolClarets · Post by **CrosspoolClarets** » Sat Feb 05, 2022 10:32 am

CrosspoolClarets wrote: ↑
Fri Feb 04, 2022 6:39 pm
I’ve renewed my ticket but my other families tickets are in “friends and family” so I can see them in orange but it won’t let me buy 2 tickets, even one at a time.

I then register my family member for a club account and link to a ticket account with that claret number, having done all that I got in and tried to renew but it doesn’t show the seat as available at all, even in orange.

So I think this has definitely gone wrong and I’ll have no choice but to ring the ticket office.

First rule of business - never make the customer feel they have to work hard to keep using your product.

OK, I’ve now managed to get this to work, so this is how in case it helps others. Definitely different to prior years so something has changed in the software.

As well as the above I have had to add myself as a Friends and Family under my family members new ticket accounts (they were already longstanding F&F on MY account).

That makes their seat appear in orange and able to be purchased when we log in under their ticket account. Before that their seat only showed in orange in my login, but won’t let me purchase it as well as mine.

I presume this software flaw is because the seats were all originally purchased by me but using F&F Clarets Numbers. Anybody with that identical situation needs to follow the above logic.

strayclaret · Post by **strayclaret** » Sat Feb 05, 2022 10:39 am

Renewed mine, no problem, other than it offered me the option to renew my F&F (3).
No chance they can do it themselves

Funkydrummer · Post by **Funkydrummer** » Sat Feb 05, 2022 10:42 am

To be fair CC, nobody should have to do any of that farting about to part with a serious amount of money.
It should be that your ticket is already in your basket to purchase - then the question should be asked "do you
want to renew any tickets in your friends and family ?"
YES - select the one's you want and add to your basket. The correct amount is shown for the correct seats
with the total being payable by card.

It seems that this simple operation is way beyond the capabilities of our IT people.

Do they know about this shambles, are they doing anything about it, do they care ?

I'm beginning to wonder.

ClaretAL · Post by **ClaretAL** » Sat Feb 05, 2022 11:25 am

I m not sure what the issue is to be honest, just renewed ours, all straight forward, and took around 2 minutes. Maybe a bug on certain browsers or phone platform maybe?

Leisure · Post by **Leisure** » Sat Feb 05, 2022 11:31 am

ClaretAL wrote: ↑
Sat Feb 05, 2022 11:25 am
I m not sure what the issue is to be honest, just renewed ours, all straight forward, and took around 2 minutes. Maybe a bug on certain browsers or phone platform maybe?

Did you manage to do them all in one transaction? If so, how?

ClaretAL · Post by **ClaretAL** » Sat Feb 05, 2022 11:40 am

Yes mate just went to renew mine and then it asked if I wanted renew my FF at the same time which I did and then git 2 x emails 1 gor me and 1 for my son confirming the 2022/2023 season tickets had been purchased

ClaretAL · Post by **ClaretAL** » Sat Feb 05, 2022 11:41 am

I did mine through my phone browser if the helps. And DD.

CrosspoolClarets · Post by **CrosspoolClarets** » Sat Feb 05, 2022 11:57 am

ClaretAL wrote: ↑
Sat Feb 05, 2022 11:25 am
I m not sure what the issue is to be honest, just renewed ours, all straight forward, and took around 2 minutes. Maybe a bug on certain browsers or phone platform maybe?

That is quite possible. I have tried on Apple Mac and Apple Ipad and had problems on both, not tried Android or Windows.

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 05, 2022 1:38 pm

I did mine on my phone but would only renew mine and not my sons kept getting a message saying i can only purchase 1 season ticket..shambles

Leisure · Post by **Leisure** » Sat Feb 05, 2022 1:48 pm

CrosspoolClarets wrote: ↑
Sat Feb 05, 2022 11:57 am
That is quite possible. I have tried on Apple Mac and Apple Ipad and had problems on both, not tried Android or Windows.

Surely though it shouldn't matter what system people are using! Cornershop comes to mind!

Cardclaret · Post by **Cardclaret** » Sat Feb 05, 2022 2:05 pm

I gave up trying and rang ticket office, got through straight away and a very nice person sorted my sons season ticket by DD in 2 mins. I could only do mine yesterday. Recommend trying ticket office if you're struggling.

beddie · Post by **beddie** » Sat Feb 05, 2022 2:07 pm

Just tried to renew ours without success. I can get as far as “renew season ticket” but after clicking on it, it says “chose your
seat” but of course it then shows all the seats currently taken, including ours. Tried several times now and decided to give up. Probably send an email in a few weeks time for assistance. Was hoping it would be a simple exercise.

Sheedyclaret · Post by **Sheedyclaret** » Sat Feb 05, 2022 2:46 pm

Renewed mine yesterday but couldn't renew my sons tried again this morning but his seat is now showing as sold..whoever runs the tech at the club needs replacing shambles..this shouldn't be a difficult process

ClaretTony · Post by **ClaretTony** » Sat Feb 05, 2022 3:39 pm

I’ve now given up. What an absolute nonsense. I’ll wait until later next month now and go down to the ticket office to sort it.

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Sat Feb 05, 2022 3:46 pm

ClaretTony wrote: ↑
Sat Feb 05, 2022 3:39 pm
I’ve now given up. What an absolute nonsense. I’ll wait until later next month now and go down to the ticket office to sort it.

....and hope someone else hasn't snapped up your seat!

leedsdave · Post by **leedsdave** » Sat Feb 05, 2022 3:49 pm

I selected Renew Season Ticket then Choose Seat. Selected my stand then got a plan of the stand with my seat and my son's in dull orange. I went straight from there to "Buy Tickets" (without clicking on my seat) and got the option to renew my seat by payment in full or by Direct Debit. I selected Direct Debit and then filled in the Bank Details form that appeared.

claretandy · Post by **claretandy** » Sat Feb 05, 2022 3:51 pm

leedsdave wrote: ↑
Sat Feb 05, 2022 3:49 pm
I selected Renew Season Ticket then Choose Seat. Selected my stand then got a plan of the stand with my seat and my son's in dull orange. I went straight from there to "Buy Tickets" and got the option to renew my seat by payment in full or by Direct Debit. I selected Direct Debit and then filled in the Bank Details form that appeared.

Just yours or both ?

Cheshireclaret · Post by **Cheshireclaret** » Sat Feb 05, 2022 3:53 pm

claretandy wrote: ↑
Sat Feb 05, 2022 10:04 am
Has anyone been able to get an answer to how you renew your kids season tickets online and direct debit?

Nope. Tried calling the ticket office yesterday several times and that was a waste of time. No answer. Emailed them and the SLO. No response. I’ll draw the conclusion that this all just bluster and fanfare and that they don’t actually give a fig about the fans, because this is shocking. But hardly surprising.

leedsdave · Post by **leedsdave** » Sat Feb 05, 2022 3:53 pm

I just did mine. My son is in his thirties so he can do his own. I only keep him in my Friends and Family for buying away match tickets to ensure we get adjacent seats. However, it looked like I could have done both.

gawthorpe_view · Post by **gawthorpe_view** » Sat Feb 05, 2022 4:02 pm

Anyone waiting for the credit from share(s) sales before they renew?

NZ_Claret · Post by **NZ_Claret** » Sat Feb 05, 2022 4:03 pm

Sorry if it's a daft question...I've ordered my first season ticket, I assume it's a card that you swipe like a credit card? Or does it have a QR code? Cheers

gawthorpe_view · Post by **gawthorpe_view** » Sat Feb 05, 2022 4:08 pm

NZ_Claret wrote: ↑
Sat Feb 05, 2022 4:03 pm
Sorry if it's a daft question...I've ordered my first season ticket, I assume it's a card that you swipe like a credit card? Or does it have a QR code? Cheers

It has a barcode.

the_magic_rat · Post by **the_magic_rat** » Mon Feb 07, 2022 3:08 pm

gawthorpe_view wrote: ↑
Sat Feb 05, 2022 4:02 pm
Anyone waiting for the credit from share(s) sales before they renew?

I am, Gawthorpe, and I would imagine my brother-in-law will be too.

Going off the mess that the season ticket renewal system appears to be, I fully expect that not to be straightforward either, even if the money comes through in time.

gawthorpe_view · Post by **gawthorpe_view** » Mon Feb 07, 2022 3:35 pm

the_magic_rat wrote: ↑
Mon Feb 07, 2022 3:08 pm
I am, Gawthorpe, and I would imagine my brother-in-law will be too.

Going off the mess that the season ticket renewal system appears to be, I fully expect that not to be straightforward either, even if the money comes through in time.

Hopefully.

Rileybobs · Post by **Rileybobs** » Mon Feb 07, 2022 5:13 pm

Was dreading ringing today to order my son’s first season ticket. Couldn’t do it online as I’ve had to choose the nearest spare seat which I couldn’t purchase for a child for obvious reasons. Got through on the second attempt and the lady was extremely helpful and set up his account, linked it to my friends and family etc. Pleasantly surprised.

Les Lawrence · Post by **Les Lawrence** » Mon Feb 07, 2022 5:41 pm

Renewed mine and my son's yesterday,moved into CFS from James Hargreaves lower.Easy to do ,direct debits set up,no problems at all

JohnMac · Post by **JohnMac** » Mon Feb 07, 2022 7:43 pm

Renewed earlier this evening, took about 45 seconds including keying in my DD details.

Aclaret · Post by **Aclaret** » Mon Feb 07, 2022 7:51 pm

I always pay by cash up front, just had a nosey at the web site and it says "available " for my seat !
Shouldn't it say unavailable until i have renewed or not ?

Leisure · Post by **Leisure** » Mon Feb 07, 2022 7:56 pm

Les Lawrence wrote: ↑
Mon Feb 07, 2022 5:41 pm
Renewed mine and my son's yesterday,moved into CFS from James Hargreaves lower.Easy to do ,direct debits set up,no problems at all

How did you manage to do this online?

Im_not_Robbie_Blake · Post by **Im_not_Robbie_Blake** » Mon Feb 07, 2022 8:01 pm

I phoned the ticket office to renew and pay. Got straight through - only took a couple of minutes. Would recommend that way.

Claretitus · Post by **Claretitus** » Mon Feb 07, 2022 8:37 pm

I’ve had enough, can’t be arsed renewing now. I live and work in Preston, only time I go to Burnley is when we play at home. I’m not messing about queuing up before a game, life is too short. I’ve used the DD scheme for years, now I can’t even log in, bfc say they’ve sent an e-mail to me with a link to change my password. They haven’t, so my £455 will be spent elsewhere. I’m not even gonna bother trying again. I’m out.

buzzclarets79 · Post by **buzzclarets79** » Mon Feb 07, 2022 8:45 pm

Online sales:- absolute bag of s***

Ticket office:- great staff that are helpful and get the job sorted in matter of seconds.

kilmalley · Post by **kilmalley** » Mon Feb 07, 2022 9:50 pm

Just renewed successfully.
My seat number in the seat plan showed in “orange”. Selected that which confirmed the seat and placed it in my basket.
Checkout indicated correct seat and price.
Completed the process buying ST in full not by DD
Received e-mail confirmation.
My daughter followed my method and has successfully renewed.
I must add that this WASN’T done in a single attempt, I had several attempts, getting similar results as have been mentioned by others.
Maybe it was my turn for a lucky result. UTC

Les Lawrence · Post by **Les Lawrence** » Tue Feb 08, 2022 5:06 am

Easy,just went to buy Season Ticket, choose Stand you want to go in.Find seat,when it came to paying set up direct debit .Used my number for mine,then my son's number for his,which are in my friends and family list.Peice of **** took about 5 minutes to do.

The Enclosure · Post by **The Enclosure** » Tue Feb 08, 2022 7:21 am

Phew got there eventually.Once i got to the north stand stadium plan my seat was highlighted in orange.Clicked on that and it was in my basket.
Have to say I was on the point of giving up and paying a visit to the ticket office.

steve1264b · Post by **steve1264b** » Tue Feb 08, 2022 7:36 am

well I've managed to buy my season ticket but friends and family is definitely not available.

I will have to ring the ticket office to buy my daughters ticket.

Mr Pace we are at a tricky point and I'm trying to give up you £800, it really shouldn't be this difficult!

Les Lawrence · Post by **Les Lawrence** » Tue Feb 08, 2022 9:38 am

The ones on here complaining about online season tickets,who live 5 minutes from the ticket office,have an agenda to criticize everything the new owners have done,since they took over.Bore off

Lancasterclaret · Post by **Lancasterclaret** » Tue Feb 08, 2022 10:15 am

I think I've managed to throw the system!

They can't do it at the ticket office, and are ringing me back in 10 minutes

steve1264b · Post by **steve1264b** » Tue Feb 08, 2022 10:24 am

Les i live in chorley, not a million miles away. However even if i lived in the Park View i should be able to purchase anything i wanted on line.

I dont blame the ticketing staff, they have always been great when I've dealt with them.

Lancasterclaret · Post by **Lancasterclaret** » Tue Feb 08, 2022 10:28 am

Lancasterclaret wrote: ↑
Tue Feb 08, 2022 10:15 am
I think I've managed to throw the system!

They can't do it at the ticket office, and are ringing me back in 10 minutes

All sorted

Thanks to Chris at the ticket office!

ClaretTony · Post by **ClaretTony** » Tue Feb 08, 2022 1:14 pm

buzzclarets79 wrote: ↑
Mon Feb 07, 2022 8:45 pm
Online sales:- absolute bag of s***

Ticket office:- great staff that are helpful and get the job sorted in matter of seconds.

My experience too for some time now.

I’ll be doing mine directly at the ticket office.

Granny WeatherWax · Post by **Granny WeatherWax** » Tue Feb 08, 2022 1:17 pm

Its just taken me 30 seconds to renew via direct debit.

However, I agree, the system isn't fit for purpose, its a complete shambles and has been since we purchased it.

DAVETHEVICAR · Post by **DAVETHEVICAR** » Tue Feb 08, 2022 1:32 pm

Have rung ip several times this week and given option 2 as requested.
Each time I have been told all the lines are busy and to give details of what I am wishing to do.
I have left message re wishing to renew my season ticket by Direct Debit.
I have not had a call back
It is not a free phone call
I will give it a few more goes and then if no joy will post my season ticket back to club and cancel it permanently.
I live in Lincoln and need 3 trains to get to matches.
Last trip the Palace game the train was late at Burnley due to being packed with Sheffield Wednesday fans at Accrington
It was last train from Burnley and pleaded with 2 Railway police to let me on
A nightmare journey to Leeds and fell in the stampede to get off train.
I have no transport and the trains won’t allow me time to get from Lincoln to Burnley . However I was happy to pay £230 ish in Jimmy Mac upper and then perhaps get a few away trips to places nearer Lincoln
If this nonsense continues I will post my card with a letter of complaint and not go on Turf again.
More to life at my age (78 in October) than all this unnecessary stress.
UTC