Ticket office and club shop closed

[Goobs]

Just headed down to the Turf to exchange a ticket for tomorrow only to find on arrival that the whole club is closed today for a funeral.

Whilst I accept that this is a nice gesture and fully support the closure it is a little annoying that the club couldn't update the opening hours on the website or at least put a notice on the tickets page to state the closure.

Sometimes it is the little things that make the difference with customer engagement / communication. Looks like I will have to head back down in the morning but just thought I would post on here in case anyone else was thinking of going the club shop before 5.

[daveisaclaret]

Was posted on the club website and social media yesterday.

[RicardoMontalban]

This was on the official site, posted yesterday I think.

https://www.burnleyfootballclub.com/con ... en-funeral

[jrgbfc]

I nearly went down but luckily saw somewhere that it was closed, maybe on Facebook. These days the club just assumes everybody is on social media, which obviously isn't the case.

[Walton]

It was posted on all social media channels, as well as on the club's website.

https://www.burnleyfootballclub.com/con ... en-funeral

[Goobs]

This was on the official site, posted yesterday I think.

https://www.burnleyfootballclub.com/con ... en-funeral

I have seen it now. It is halfway down the newsfeed which explains why I never saw it originally as I went directly to the ticket office page. Still think they should have at least updated the opening hours to reflect this.

Hopefully nobody else has the same issue.

[4midable]

Just headed down to the Turf to exchange a ticket for tomorrow only to find on arrival that the whole club is closed today for a funeral.

Whilst I accept that this is a nice gesture and fully support the closure it is a little annoying that the club couldn't update the opening hours on the website or at least put a notice on the tickets page to state the closure.

Sometimes it is the little things that make the difference with customer engagement / communication. Looks like I will have to head back down in the morning but just thought I would post on here in case anyone else was thinking of going the club shop before 5.

Ill see it they will send out a carrier pidgeon in advancr next time

[dougcollins]

Ill see it they will send out a carrier pidgeon in advancr next time

Perhaps it could help you with your spelling?

[Goobs]

Perhaps it could help you with your spelling?

To be fair he already seems to speak pidgin english

[Bosscat]

To be fair he already seems to speak pidgin english

Now thats a good one

[Burnley1989]

Ill see it they will send out a carrier pidgeon in advancr next time

[Rileybobs]

I nearly went down but luckily saw somewhere that it was closed, maybe on Facebook. These days the club just assumes everybody is on social media, which obviously isn't the case.

How else would you propose that the club notifies supporters?

[CardyTheClaret]

it is a little annoying that the club couldn't update the opening hours on the website or at least put a notice on the tickets page to state the closure.

To be fair would that have even made a difference on this occasion? Did you actually check it was open before hand, most people would just get caught out - it's just one of those things, nothing to really get upset about.

[Goobs]

To be fair would that have even made a difference on this occasion? Did you actually check it was open before hand, most people would just get caught out - it's just one of those things, nothing to really get upset about.

Hardly upset just mildly annoyed that having checked the opening times (as I had already stated if you read the OP) that it said they were open until 4 when they were closed.

Again as I said in the OP I put it on here incase anyone else was thinking of going not for people to use as another excuse to try and start an argument.

[Jamesy]

Without wishing to appear uncaring about people paying their respects to the deceased, surely the club could have found a couple of employees from other departments to staff the club shop whilst the staff were attending the funeral?
Additionally, how many funerals if local last all day? Personally I think this is poor from BFC. I will batten the hatches down now!

[daveisaclaret]

Without wishing to appear uncaring about people paying their respects to the deceased, surely the club could have found a couple of employees from other departments to staff the club shop whilst the staff were attending the funeral?
Additionally, how many funerals if local last all day? Personally I think this is poor from BFC. I will batten the hatches down now!

They were open til half 12.

[nil_desperandum]

How else would you propose that the club notifies supporters?

As a customer, ST holder, shopper etc, they do send me emails about all sorts of other stuff on a regular basis.
Personally I don't really class emails as being social media

[4midable]

Perhaps it could help you with your spelling?

Perhaps people just stop winging at everything

[Rileybobs]

As a customer, ST holder, shopper etc, they do send me emails about all sorts of other stuff on a regular basis.
Personally I don't really class emails as being social media

Well no, emails aren’t social media. I think an email to every Burnley supporter notifying them that the club shop is closed for an afternoon is slightly overkill though.

[Goobs]

Perhaps people just stop winging at everything

I guess we have to assume you mean whinging, and at the point you originally commented nobody had whinged about anything

[nil_desperandum]

Well no, emails aren’t social media. I think an email to every Burnley supporter notifying them that the club shop is closed for an afternoon is slightly overkill

I've received a lot of emails from the club that personally I would consider to be far less useful tbh, and I would imagine it's fairly easy for them to send a message to all contacts.

[4midable]

I guess we have to assume you mean whinging, and at the point you originally commented nobody had whinged about anything

The OP winged

[CardyTheClaret]

Hardly upset just mildly annoyed that having checked the opening times (as I had already stated if you read the OP) that it said they were open until 4 when they were closed.

Again as I said in the OP I put it on here incase anyone else was thinking of going not for people to use as another excuse to try and start an argument.

You didn't say you'd checked - but the point I was trying to make is that the club could have sent and email out, updated their Google opening hours, updated there website site hours AND updated their social media posts AND still most people would have just turned up because they would just (rightly) expect it to be open. It's just one of those things.

[Goobs]

The OP winged

I AM the OP and I wasn't whinging. I have to assume at this point that you are on a pointless wind up attempt so I won't engage anymore.

Anyway it's match day so UTC.

[arise_sir_charge]

I went down to pick my Blackpool tickets up, assuming the ticket office would be open the day before a game. I didn’t check.

No drama, I’ll nip down again next week.

[4midable]

I AM the OP and I wasn't whinging. I have to assume at this point that you are on a pointless wind up attempt so I won't engage anymore.

Anyway it's match day so UTC.

Ill put my rod away. Great cast
Have a good one today Goobs. UTC