Loyalty Points change

[Spijed]

All 3 me,plus Penrith

At least with Penrith it was a record equalling score.

With Telford you wondered if it could ever get much worse.

[IanMcL]

So we are having the last 5 season tickets counted and all the away matches. I assume at old rates until we purchase going forward.

It should serve me well, even though I have reduced my away travel in favour of my even further home travel and season ticket! Standing is a killer on my legs nowadays.

[deanothedino]

I get that those who travel away should be rewarded, just not sure putting everyone on the same footing is the right way, we'll just have to see how it works

Roughly translates as ‘if you’re older and had more opportunity to go to games years ago, you should get priority.’

The new system is fairer, you have to have been recently loyal.

[Targetman]

Not read into this in any depth yet. I was a season ticket holder for many years and went to a lot of away games but had to give it up for five years due to work. I’ve had my season ticket back for a couple of years now.

My question is, how do I build my loyalty points back up by buying away tickets when I won’t have enough points to buy away tickets? Will this not create a problem whereby those with the most points are the only ones who can consistently add to their total?

There wont be many away games that you cant buy tickets for.

[joey13]

Seems I’ve lost all my points as they aren’t showing up on my account

[fidelcastro]

There wont be many away games that you cant buy tickets for.

Not sure why you think that.

[Targetman]

Not sure why you think that.

Are you suggesting that we will sell out for most away games next season?

[aggi]

Not sure why you think that.

There have been very few away games over the past ten years or so which didn't get down to season ticket holders in sales.

[dsr]

That should definitely put me at the top of the list. I can't see many others on here who got their name on the front cover of the programme.

Brian Law(s) is there. Dave Burnley is there, several times. Even Colin "Tender Touch" Blant and Steve "Nivea Again" Blatherwick!

[fidelcastro]

Are you suggesting that we will sell out for most away games next season?

I would think so.

[Clive 1960]

It needed changing as it was being abused for years from top to bottom, if you wanted a ticket for games away you could get one if you were in the know.

[Claretforever]

A much needed change and the club had to do something. I understand it won’t suit everybody as despite us wanting more fans we all have a little selfish side.

Recent loyalty of 5 years will still see those with 5x season tickets (inc Covid year) and having attended a fair amount of away matches will still have top priority, but hopefully a smaller percentage of our fanbase is in that priority level 1 area.

This at least gives our younger fans a fairer chance of getting tickets with their parents after 4-5 years of ‘doing their time’. It’s healthier for the club long term to have young fans having better access than they had.

[Spijed]

Surely some matches should carry more weight than others.

If you are prepared to go to Brighton or Bournemouth away you should get far more loyalty points than say Liverpool or Man U. especially if some of the farther away games then get rearranged for midweek.

Basically the less attractive the away game the better the reward.

[Lancasterclaret]

Not if you live in Brighton or Bournemouth

[Claretforever]

Surely some matches should carry more weight than others.

If you are prepared to go to Brighton or Bournemouth away you should get far more loyalty points than say Liverpool or Man U. especially if some of the farther away games then get rearranged for midweek.

Basically the less attractive the away game the better the reward.

Don’t we have several hundred people in our London Supporters Club? We will have a fair amount of southern based Clarets, so it’ll even itself out I suspect. Some of our fans prefer the longer away days, especially for weekend fixtures in autumn and spring.

[Nori1958]

It needed changing as it was being abused for years from top to bottom, if you wanted a ticket for games away you could get one if you were in the know.

And you think that has changed?

[Clive 1960]

And you think that has changed?

Not from what I'm hearing, but i don't live in the UK anymore but when i went away which was most of the games some people i know always got a ticket especially in the Premier league with very little points.

[Targetman]

I would think so.

Then there would have to be a big turnaround in away ticket sales for that to happen.

Most away allocations in the Premier will be 3,000 tickets with the obvious exceptions, Luton, Brentford.....

When was the last time we sold 3,000 tickets for a league game at Arsenal, West Ham, Newcastle, Aston Villa, Chelsea, Brighton?

The poster who I was replying to on here said he is a season ticket holder, I told him that there wouldn't be many away games where he couldn't buy tickets for, and I stand by that.

Another poster replied to you saying that over the last 10 years very rarely had any away games sold out without going to down to season ticket holder sales after giving priority to higher loyalty points members.

[GodIsADeeJay81]

Not from what I'm hearing, but i don't live in the UK anymore but when i went away which was most of the games some people i know always got a ticket especially in the Premier league with very little points.

They got them via supporters groups, knowing others with enough points or the tickets went to general sale.

It's been discussed on here before and acknowledged that those are the usual methods.

[Leisure]

Not if you live in Brighton or Bournemouth

But then you're not likely to have a ST.

[ŽižkovClaret]

But then you're not likely to have a ST.

Not if you're sensible.....

[Lancasterclaret]

But then you're not likely to have a ST.

True, but you will have claret points

I know it would be tough to get one for Bournemouth (gone have the pay at the gate in the Waddle season days!) but not for Brighton

[Leisure]

True, but you will have claret points

I know it would be tough to get one for Bournemouth (gone have the pay at the gate in the Waddle season days!) but not for Brighton

But points are useless without a ST.

[Lancasterclaret]

But points are useless without a ST.

Surely (I've not not had an S/T for about thirty years btw!) you can buy a ticket for an away game if you have points but not an S/T?

[claretonthecoast1882]

Surely (I've not not had an S/T for about thirty years btw!) you can buy a ticket for an away game if you have points but not an S/T?

Only in the general sale category I think

[Quickenthetempo]

Points are worthless without a ST, but they used to be saved until you bought another.

[Lancasterclaret]

Only in the general sale category I think

Yes, but its possible surely?

I don't think we sell out Brighton away do we? (never been)

[Stevie Morgan]

Points are worthless without a ST, but they used to be saved until you bought another.

They might not be if they're worth 20 and you go on a good number?

Tbf, in terms of "loyalty" the club benefits more financially from home tickets, notwithstanding the obviously more substantial personal time, commitment and expense of going away.

[wilks_bfc]

Yes, but its possible surely?

I don't think we sell out Brighton away do we? (never been)

Points are only valid and usable if a current STH

Points are irrelevant once it gets to general sale

[claretonthecoast1882]

Yes, but its possible surely?

I don't think we sell out Brighton away do we? (never been)

Yeah, previously once general sale anyone could buy I think up to 4 tickets. Now though with the new loyalty system all those who couldn't get a ticket for away games previously (which will always be a strange one as we hardly ever sold out) will I imagine be snapping up all the tickets in the 1st window leaving none for general sale.

We can think start asking the club if they can do more for those who don't have a season ticket or membership as they might lose interest in the club if they can't get a ticket for a cherry picked fixture

[Lancasterclaret]

Points are only valid and usable if a current STH

Points are irrelevant once it gets to general sale

Ah, with you now, of course points won't matter if it gets to general sale

Apologies for being so slow to get it!

[Rick_Muller]

After thinking about this overnight - it is a good reset of the points system.

Yet it will wont address the issues of people with large numbers of friends and "family" connected to their account and buying en-masse a large amount of tickets for away games all at once and then "reselling" them to whoever wants them. This does happen for every away game. I would suggest random checks that the person using the ticket is the person who's claret number was used to purchase it, with the consequence being that if found to be selling on tickets you are prohibited from purchasing any more tickets.

Doubt it will happen though.

[dsr]

After thinking about this overnight - it is a good reset of the points system.

Yet it will wont address the issues of people with large numbers of friends and "family" connected to their account and buying en-masse a large amount of tickets for away games all at once and then "reselling" them to whoever wants them. This does happen for every away game. I would suggest random checks that the person using the ticket is the person who's claret number was used to purchase it, with the consequence being that if found to be selling on tickets you are prohibited from purchasing any more tickets.

Doubt it will happen though.

I hope not. It leads to situations like they have at Brighton, where one man received a half-season ban because he bought a Wembley ticket for the semi-final for himself and his son; when that son couldn't go, he took his other son instead. And the game wasn't sold out so no-one was denied a ticket that wanted one.

(Mind you, Brighton are determined that casual supporters should be kept away at all costs!)

[Lancasterclaret]

After thinking about this overnight - it is a good reset of the points system.

Yet it will wont address the issues of people with large numbers of friends and "family" connected to their account and buying en-masse a large amount of tickets for away games all at once and then "reselling" them to whoever wants them. This does happen for every away game. I would suggest random checks that the person using the ticket is the person who's claret number was used to purchase it, with the consequence being that if found to be selling on tickets you are prohibited from purchasing any more tickets.

Doubt it will happen though.

Bloody hope not, I have two kids and one kid S/T - I don't want to be penalised for taking a different son

[1989_claret]

After thinking about this overnight - it is a good reset of the points system.

Yet it will wont address the issues of people with large numbers of friends and "family" connected to their account and buying en-masse a large amount of tickets for away games all at once and then "reselling" them to whoever wants them. This does happen for every away game. I would suggest random checks that the person using the ticket is the person who's claret number was used to purchase it, with the consequence being that if found to be selling on tickets you are prohibited from purchasing any more tickets.

Doubt it will happen though.

Man United have a policy where people get selected at random and have to collect their ticket from the away ticket office with valid ID.

[Rick_Muller]

Man United have a policy where people get selected at random and have to collect their ticket from the away ticket office with valid ID.

That’d work for me

[keith1879]

That’d work for me

Yes - I feel that any system which creates a closed shop where a certain group of people simply get to every game they want is thoroughly unfair. The new system is every bit as bad as the old one from that point of view.

[littlemissclaret]

Use points, ST or not. ST holders will have the most points anyway?

[IanMcL]

Once the points get reset and we all have less, will we be less loyal?

[chipbutty]

Finally. Amazing it's taken so long for something so obvious and sensible.

Most of our away games don't sell out, and at least not in the first window or two. So if you want tickets to the biggest away games, just go and start building up points. With this new system even if you're behind now, you'll soon catch up.

Hopefully they also start using a more data driven approach. It should be a lot clearer who's likely to go to away games, and what the cut off point is. No need for more than 3 windows. 3,000 tickets, then just set the threshold so only 3,000 people have that number. Any remaining go on sale to ST holders. Any still remaining after that go to general sale.

Most of our away games don't sell out??
Did you go away at all last season?

[chipbutty]

I've no issue with it at all even though it will see me drop down somewhat. I've always believed the points I received back in 2004/05 and a few years later shouldn't be counting. It's something we put forward to the club some time ago via Burnley FC Supporters Groups but it wasn't taken up on.

Just very badly communicated. The article is hidden on the website and I only saw it because someone sent me the link. Although they have since sent out emails apparently.

Why should yours and my loyalty points from 2004 not count?
Surely that is what loyalty points mean??
Like Air Miles or Clubcard points etc.
Why not give any new season ticket holders for this season first dibs on away tickets so they may renew next year?

[Tuddybfc]

Has anybody had their points change yet? Did think ‘I’ll believe it when I see it’ that they hope to sort it all by the end of the week…

[1989_claret]

Points still say 11,580. Didn’t it say they’ll be changed on the 7th July so tomorrow.

[Leisure]

Points still say 11,580. Didn’t it say they’ll be changed on the 7th July so tomorrow.

Just had a meeting with the TO Manager and whilst they are on with redoing the points it may not be completed by the 7th.

[1989_claret]

Just had a meeting with the TO Manager and whilst they are on with redoing the points it may not be completed by the 7th.

Cheers for the heads up. Any more info you can give such as priority amounts for the new system?

[Leisure]

Cheers for the heads up. Any more info you can give such as priority amounts for the new system?

The points requirement will vary between games where we have 3000 tickets and lower allocations such as Luton, Bournemouth and Brentford. At this point in time the maximum points which someone can have is probably around 2700 ( ST 5 X 350 = 1750 + 950 for away games and home cup games). The 950 figure is based on an average of 19 league games + 3 cup games x 3 seasons and 23 league games + 5 cup games last season).

[AGENT_CLARET]

Cheers for the heads up. Any more info you can give such as priority amounts for the new system?

I can see the first batch of ticket sales going to those with 2500 plus points

[1989_claret]

The points requirement will vary between games where we have 3000 tickets and lower allocations such as Luton, Bournemouth and Brentford. At this point in time the maximum points which someone can have is probably around 2700 ( ST 5 X 350 = 1750 + 950 for away games and home cup games). The 950 figure is based on an average of 19 league games + 3 cup games x 3 seasons and 23 league games + 5 cup games last season).

Only four season tickets count as the ones for 20/21 are invalid due to the COVID season but gives us a good indication of the max people could have. Cheers

[Leisure]

Only four season tickets count as the ones for 20/21 are invalid due to the COVID season but gives us a good indication of the max people could have. Cheers

Plus this season's.

[1989_claret]

I can see the first batch of ticket sales going to those with 2500 plus points

Think the max anyone could have is circa 2500.

(Leisure above has done some quick maths but it’s four season tickets, not five).