Banking your season ticket
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Banking your season ticket
We have two Upper North season tickets which would cost as bought on the day seats £50 each.
I know living in Wokingham with a part-time job some games we won't be able to get to.So I phoned the ticket office to enquire about the system for banking our seats.Simple enough phone in using Clarets number and that's the deal done .Because its a season ticket with 19 games on it its calculated the club give you £13 back as we are over 65.
The balance is put into you account against future ticket or merchandise purchases
The idea is great but the amount given is not.As these tickets have a true value of £100 I feel £50 paid to us to be fairer even for allowing administrator charges this is still a tidy return seats that will have been sold twice.
I know living in Wokingham with a part-time job some games we won't be able to get to.So I phoned the ticket office to enquire about the system for banking our seats.Simple enough phone in using Clarets number and that's the deal done .Because its a season ticket with 19 games on it its calculated the club give you £13 back as we are over 65.
The balance is put into you account against future ticket or merchandise purchases
The idea is great but the amount given is not.As these tickets have a true value of £100 I feel £50 paid to us to be fairer even for allowing administrator charges this is still a tidy return seats that will have been sold twice.
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Re: Banking your season ticket
Didn’t quite follow the whole post, but if they’ve divided the cost (to you) of your season ticket by the number of home games, they’ve given you back what you paid for it. That seems fair.
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Re: Banking your season ticket
If you sold back every game at £25 each you’d end up with £475.
How much was the original season ticket?
How much was the original season ticket?
Re: Banking your season ticket
Do your loyalty points reduce if you sell back?
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Re: Banking your season ticket
In what world do you think you should get back more than you paid for it!
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Re: Banking your season ticket
Essentially you want to be paid for reserving your seat for a small number of games a season?
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Re: Banking your season ticket
Woodleyclaret wrote: ↑Fri Jul 21, 2023 6:45 amWe have two Upper North season tickets which would cost as bought on the day seats £50 each.
I know living in Wokingham with a part-time job some games we won't be able to get to.So I phoned the ticket office to enquire about the system for banking our seats.Simple enough phone in using Clarets number and that's the deal done .Because its a season ticket with 19 games on it its calculated the club give you £13 back as we are over 65.
The balance is put into you account against future ticket or merchandise purchases
The idea is great but the amount given is not.As these tickets have a true value of £100 I feel £50 paid to us to be fairer even for allowing administrator charges this is still a tidy return seats that will have been sold twice.
So if I’m following correctly you are expecting a refund of £50 for a seat you have paid £19 for? (Assuming got ST as part of early bird £290 is the most for an o65 which works £19 per game)
If you paid for a concession seat on a plane or train and got a refund, would you want the price of an adult back as that’s what they could resell it as?
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Re: Banking your season ticket
anything back is better than nothing at all
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Re: Banking your season ticket
This is surely a wind up
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Re: Banking your season ticket
You can always spot a landlord.
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Re: Banking your season ticket
Why get 1
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Re: Banking your season ticket
I think you should sell them back to the club, the club could then give them out as complimentary tickets and invoice you for the match day price of the ticket.Woodleyclaret wrote: ↑Fri Jul 21, 2023 6:45 amWe have two Upper North season tickets which would cost as bought on the day seats £50 each.
I know living in Wokingham with a part-time job some games we won't be able to get to.So I phoned the ticket office to enquire about the system for banking our seats.Simple enough phone in using Clarets number and that's the deal done .Because its a season ticket with 19 games on it its calculated the club give you £13 back as we are over 65.
The balance is put into you account against future ticket or merchandise purchases
The idea is great but the amount given is not.As these tickets have a true value of £100 I feel £50 paid to us to be fairer even for allowing administrator charges this is still a tidy return seats that will have been sold twice.
Does this sound silly ? I will give you a clue it isn't quite as silly as your'e suggestion. How do you work out the club should give you more money back then you have paid ?
Maybe you could buy 1000 senior season tickets and make a few grand each season out of the club paying you more
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Re: Banking your season ticket
That could just tip him over the edge…
Seriously tho, doesn’t seem all that bad tbf. Tickets COULD have a value of £50, but if they go to a junior or a senior they won’t.
This hasn’t gone the way you expected has it?
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Re: Banking your season ticket
Posted 5.45am!
Couldn’t sleep for the worry
After his morning coffee, he may get ‘clarety’ of thought
Couldn’t sleep for the worry
After his morning coffee, he may get ‘clarety’ of thought
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Re: Banking your season ticket
There's an admin fee to pay too when you sell back your seat for a game and I believe it can only be done if the game is sold out
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Re: Banking your season ticket
I agree totally with all the comments except the usually sniidy ones but then some posters can't help themselves.Everyone has an opinion and is entitled to express them ,it's s shame some feel obliged to get abusive Sad
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Re: Banking your season ticket
Good bait.
Got a few tiddlers already.
Got a few tiddlers already.
Re: Banking your season ticket
I don't think it's snidey, as you suggest - but a rational response to your expectation that the club actually pay you the uplift on full adult price value.
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Re: Banking your season ticket
Just checked my calendar. Nope, not April 1st yet.
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Re: Banking your season ticket
Agree a share of what we pay is fair, but the admin fee is not, because the club is guaranteed to be quids in when it re-sells the seat for a much higher walk-on price. That’s just greed. Haven’t seem the detail but I am guessing the admin fee is the same for everyone, meaning it is “regressive”, i.e. a bigger share of the ticket price for OAPe and children who have often less dosh to start off with.
They’ll sell the OAP / kids seat to an adult too, making it even more profitable. Scrap the admin fee. Something for the supporter’s liaison group.
They’ll sell the OAP / kids seat to an adult too, making it even more profitable. Scrap the admin fee. Something for the supporter’s liaison group.
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Re: Banking your season ticket
Can’t say I agree Crosspool. The system, and presumably technology that supports it (I’m assuming you can do this online) will not have come for free. And then throughout the year you have to pay staff to deal with Woodley calling and issuing a load of re-sale tickets for each game that otherwise wouldn’t have happened when this wasn’t an option.CrosspoolClarets wrote: ↑Fri Jul 21, 2023 9:17 amAgree a share of what we pay is fair, but the admin fee is not, because the club is guaranteed to be quids in when it re-sells the seat for a much higher walk-on price. That’s just greed. Haven’t seem the detail but I am guessing the admin fee is the same for everyone, meaning it is “regressive”, i.e. a bigger share of the ticket price for OAPe and children who have often less dosh to start off with.
They’ll sell the OAP / kids seat to an adult too, making it even more profitable. Scrap the admin fee. Something for the supporter’s liaison group.
It also works both ways. I have an adult season ticket but if I put it up for exchange it could go to an OAP or Junior, so they’ll made a loss.
The administration fee likely counterbalances this scenario as well as paying for the technology and labour costs to implement the system. To warrant this type of investment and improvement in fan experience there has to be a return.
Although I agree about the fee being potentially regressive so it could potentially be variable based on value.
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Re: Banking your season ticket
If I were to sell mine back through the ticket exchange, I'd receive £10.17 back in credit should they work to the penny. The club could then sell that ticket for £50.CrosspoolClarets wrote: ↑Fri Jul 21, 2023 9:17 amAgree a share of what we pay is fair, but the admin fee is not, because the club is guaranteed to be quids in when it re-sells the seat for a much higher walk-on price. That’s just greed. Haven’t seem the detail but I am guessing the admin fee is the same for everyone, meaning it is “regressive”, i.e. a bigger share of the ticket price for OAPe and children who have often less dosh to start off with.
They’ll sell the OAP / kids seat to an adult too, making it even more profitable. Scrap the admin fee. Something for the supporter’s liaison group.
If I had an adult seat, then I'd receive £24.81 and the club could then potentially sell it to a concession for £30.
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Re: Banking your season ticket
I guess this stops my idea of buying 10 season tickets and selling every match back to the club. Grrr
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Re: Banking your season ticket
If an average of 500 return their seats each game (more for some games than others, a lot in half term, evenings etc), that is nearly 10,000 seats at lets say £35 average walk on price so that is £350,000 income for the club, entirely because we have taken the effort to sell our seats back.NewClaret wrote: ↑Fri Jul 21, 2023 9:28 amCan’t say I agree Crosspool. The system, and presumably technology that supports it (I’m assuming you can do this online) will not have come for free. And then throughout the year you have to pay staff to deal with Woodley calling and issuing a load of re-sale tickets for each game that otherwise wouldn’t have happened when this wasn’t an option.
It also works both ways. I have an adult season ticket but if I put it up for exchange it could go to an OAP or Junior, so they’ll made a loss.
The administration fee likely counterbalances this scenario as well as paying for the technology and labour costs to implement the system. To warrant this type of investment and improvement in fan experience there has to be a return.
Although I agree about the fee being potentially regressive so it could potentially be variable based on value.
A bit of IT to facilitate a ticket exchange even if paid to a third party won’t be anything like that cost, they'll be quids in and don’t need an admin fee, plus it isn’t cash handed back its a credit. That’s all I am saying. Still good to have the system though.
Re: Banking your season ticket
Surely "being quids in" is the reason for the club selling tickets?
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Re: Banking your season ticket
It’s hard to work out the maths, but I’m pretty sure my ST is £30.47 per game and judging by the Sheff United prices a walk on U18 would be £15 for the same ticket.CrosspoolClarets wrote: ↑Fri Jul 21, 2023 10:50 amIf an average of 500 return their seats each game (more for some games than others, a lot in half term, evenings etc), that is nearly 10,000 seats at lets say £35 average walk on price so that is £350,000 income for the club, entirely because we have taken the effort to sell our seats back.
A bit of IT to facilitate a ticket exchange even if paid to a third party won’t be anything like that cost, they'll be quids in and don’t need an admin fee, plus it isn’t cash handed back its a credit. That’s all I am saying. Still good to have the system though.
So without the admin fee, the club lose £15.47 on any resale to a U18. With it, they lose £2.47.
Of course they’d profit in an “upgrade” scenario but I would imagine the vast majority of ST holders fall in to Adult category so that is a real prospect re-sale without an admin fee become loss making.
But you’d hope if it turns out to be excessive it would be reviewed next season.
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Re: Banking your season ticket
Can you actually buy an under 18 ticket for a seat that's being resold?
I do think the admin fee is a little grubby but for everyone who buys a season ticket because they go to every game it's a small thing in exchange for being able to get money back for a game you can't get to. Unfortunately when there's a waiting list for season tickets and sell outs for most games I don't think season ticket holders who don't go to many games is a market the club should cater to.
I do think the admin fee is a little grubby but for everyone who buys a season ticket because they go to every game it's a small thing in exchange for being able to get money back for a game you can't get to. Unfortunately when there's a waiting list for season tickets and sell outs for most games I don't think season ticket holders who don't go to many games is a market the club should cater to.
Re: Banking your season ticket
I suppose the question is that if the club sells a ticket for £50, how much of that money should go to the club and how much should go to the person who bought it cheap and would now like to make a profit?
I'm mildly surprised that they allow you any profit at all. I thought re-selling at a profit was illegal.
The point of allowing reselling of season tickets isn't for the benefit of season ticket holders, who have always worked on the basis that the discount is compensation for missing some games, but it's for the benefit of non-season ticket holders who couldn't otherwise get on.
I'm mildly surprised that they allow you any profit at all. I thought re-selling at a profit was illegal.
The point of allowing reselling of season tickets isn't for the benefit of season ticket holders, who have always worked on the basis that the discount is compensation for missing some games, but it's for the benefit of non-season ticket holders who couldn't otherwise get on.
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Re: Banking your season ticket
“A bit of IT” ??CrosspoolClarets wrote: ↑Fri Jul 21, 2023 10:50 amIf an average of 500 return their seats each game (more for some games than others, a lot in half term, evenings etc), that is nearly 10,000 seats at lets say £35 average walk on price so that is £350,000 income for the club, entirely because we have taken the effort to sell our seats back.
A bit of IT to facilitate a ticket exchange even if paid to a third party won’t be anything like that cost, they'll be quids in and don’t need an admin fee, plus it isn’t cash handed back its a credit. That’s all I am saying. Still good to have the system though.
I’m sure that could be the case if you had a decent ticketing system and quality and clean customer data too.
But Burnley clearly haven’t so anything we try and do internally is going to be a big piece of work and probably a complete rebuild which i don’t think there’s any appetite for them to do in the club.
This also means giving anything new like a ticket exchange system to a 3rd party is also a non starter as they would have the same issue to deal with the poor quality customer data and also in getting regular feeds of data from the club which they would need (would all be manual feeds etc)
Reason we are charging an admin fee has got to be that we have people in the ticket office having to manually process exchanges.
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Re: Banking your season ticket
Think we will stick with the current plan of asking anyone in the Whats app group if they want the tickets when people can't make it
I'd rather a mate got it for nowt than this
I'd rather a mate got it for nowt than this
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Re: Banking your season ticket
Lancs can i join your Whatsapp groupLancasterclaret wrote: ↑Fri Jul 21, 2023 12:20 pmThink we will stick with the current plan of asking anyone in the Whats app group if they want the tickets when people can't make it
I'd rather a mate got it for nowt than this
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Re: Banking your season ticket
I have been waiting for this type of thread since the seat resell was announced
The one thing I question is the club charging the season ticket holder a fee if the seat is resold - there is enough margin (as has been identified by the OP) in the resale to cover that cost, particularly given the new purchaser has likely paid for a club membership
The likelihood of private ticket transfer transactions is likely to increase as a result
Of course one way to stop that would be facial recognition systems, and I would not be surprised to see that become the norm in the next few years, it is already installed at some clubs, given that this is a general issue across the Premier League
The one thing I question is the club charging the season ticket holder a fee if the seat is resold - there is enough margin (as has been identified by the OP) in the resale to cover that cost, particularly given the new purchaser has likely paid for a club membership
The likelihood of private ticket transfer transactions is likely to increase as a result
Of course one way to stop that would be facial recognition systems, and I would not be surprised to see that become the norm in the next few years, it is already installed at some clubs, given that this is a general issue across the Premier League
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Re: Banking your season ticket
I didn’t even know you could do this. Can you do it online or do you have to phone up.
Me and my lad can’t make the City game.
Me and my lad can’t make the City game.
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Re: Banking your season ticket
Yes just log on to your ticketing account and click on ticket exchange on the drop down menu. Barnfield stand still excluded from scheme though.
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Re: Banking your season ticket
To get in to Ferencvaros, you have your palm and retina scannedChester Perry wrote: ↑Fri Jul 21, 2023 12:39 pmI have been waiting for this type of thread since the seat resell was announced
The one thing I question is the club charging the season ticket holder a fee if the seat is resold - there is enough margin (as has been identified by the OP) in the resale to cover that cost, particularly given the new purchaser has likely paid for a club membership
The likelihood of private ticket transfer transactions is likely to increase as a result
Of course one way to stop that would be facial recognition systems, and I would not be surprised to see that become the norm in the next few years, it is already installed at some clubs, given that this is a general issue across the Premier League
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Re: Banking your season ticket
The level of surveillance these days that the general public feely give up their biometric data for is incredible - and far, far from a laughing matter - if you have such information compromised you have no recourse.ŽižkovClaret wrote: ↑Fri Jul 21, 2023 3:35 pmTo get in to Ferencvaros, you have your palm and retina scanned
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Re: Banking your season ticket
Whilst I get the clubs points of dividing your season ticket cost and crediting that to you minus a very dodgy fee. It does not really incentivise you to bother. Certainly will not make me interested.
I may be lucky this year and be invited into corporate a few times this season, so will just leave my seat empty or offer it to someone for free.
I may be lucky this year and be invited into corporate a few times this season, so will just leave my seat empty or offer it to someone for free.
Re: Banking your season ticket
SnapLowbankclaret wrote: ↑Fri Jul 21, 2023 5:08 pmWhilst I get the clubs points of dividing your season ticket cost and crediting that to you minus a very dodgy fee. It does not really incentivise you to bother. Certainly will not make me interested.
I may be lucky this year and be invited into corporate a few times this season, so will just leave my seat empty or offer it to someone for free.
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Re: Banking your season ticket
At ferencvaros they have a big issue with Nazi ultras so it's mainly about keeping them out I believeChester Perry wrote: ↑Fri Jul 21, 2023 4:00 pmThe level of surveillance these days that the general public feely give up their biometric data for is incredible - and far, far from a laughing matter - if you have such information compromised you have no recourse.
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Re: Banking your season ticket
Why would you leave your seat empty rather than receiving a refund and letting another fan attend in your place?Lowbankclaret wrote: ↑Fri Jul 21, 2023 5:08 pmWhilst I get the clubs points of dividing your season ticket cost and crediting that to you minus a very dodgy fee. It does not really incentivise you to bother. Certainly will not make me interested.
I may be lucky this year and be invited into corporate a few times this season, so will just leave my seat empty or offer it to someone for free.
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Re: Banking your season ticket
Cant see a problem...I have a ST live in Sussex and work part time. Better than my seat being empty.
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Re: Banking your season ticket
What if they sell to grandad and grandchild?Woodleyclaret wrote: ↑Fri Jul 21, 2023 6:45 amWe have two Upper North season tickets which would cost as bought on the day seats £50 each.
I know living in Wokingham with a part-time job some games we won't be able to get to.So I phoned the ticket office to enquire about the system for banking our seats.Simple enough phone in using Clarets number and that's the deal done .Because its a season ticket with 19 games on it its calculated the club give you £13 back as we are over 65.
The balance is put into you account against future ticket or merchandise purchases
The idea is great but the amount given is not.As these tickets have a true value of £100 I feel £50 paid to us to be fairer even for allowing administrator charges this is still a tidy return seats that will have been sold twice.
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Re: Banking your season ticket
So I get a tenner, club charges me for reselling my ticket. They get probably £50 so make about £30 for me taking time to ring them after tax. I will just not bother thanks.
Re: Banking your season ticket
I would rather my mate uses my ticket for free (as he can't attend regularly) ... and enjoy a pint with him chatting about the game a few days later
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Re: Banking your season ticket
You write a lot of posts on here about how you save money so it seems foolish to turn down a tenner whilst also depriving a supporter the opportunity to attend the game and the club from making a financial gain. All because there’s an admin fee?Lowbankclaret wrote: ↑Sat Jul 22, 2023 8:44 pmSo I get a tenner, club charges me for reselling my ticket. They get probably £50 so make about £30 for me taking time to ring them after tax. I will just not bother thanks.
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Re: Banking your season ticket
Nothing wrong with that, I was questioning Lowbank’s logic on letting the seat go spare out of some strange principle.