Salford tickets not received yet in post.

depechedingle · Post by **depechedingle** » Mon Sep 25, 2023 6:26 pm

Hello,

Just home from work and as of today the Salford tickets paid for and printed as per my Claret numbers have not yet been received.

Has anyone else not received there's yet.

This is a particular problem as I work out of town in Haslingden and was planning to go straight from work, now a uneccessary diversion back to Burnley is required making a comfortable evening time wise now very different.

Lip · Post by **Lip** » Mon Sep 25, 2023 6:28 pm

Sounds pretty shoddy work by the ticket office..

Bosscat · Post by **Bosscat** » Mon Sep 25, 2023 6:31 pm

depechedingle wrote: ↑
Mon Sep 25, 2023 6:26 pm
Hello,

Just home from work and as of today the Salford tickets paid for and printed as per my Claret numbers have not yet been received.

Has anyone else not received there's yet.

This is a particular problem as I work out of town in Haslingden and was planning to go straight from work, now a uneccessary diversion back to Burnley is required making a comfortable evening time wise now very different.

Can you not contact the TO and have new tickets to pick up at Salford tomorrow night

... Still not good though

Nori1958 · Post by **Nori1958** » Mon Sep 25, 2023 6:35 pm

Lip wrote: ↑
Mon Sep 25, 2023 6:28 pm
Sounds pretty shoddy work by the ticket office..

What if its the post offices fault?

Paulclaret · Post by **Paulclaret** » Mon Sep 25, 2023 6:37 pm

The postal service is a mess at the minute. I posted a birthday card to my sister and it took 8 days to get there and that was 1st Class!

PaintYorkClaretnBlue · Post by **PaintYorkClaretnBlue** » Mon Sep 25, 2023 7:01 pm

Got mine a few days ago

dandeclaret · Post by **dandeclaret** » Mon Sep 25, 2023 7:09 pm

Wouldn;t happen with QR codes...

Bosscat · Post by **Bosscat** » Mon Sep 25, 2023 7:16 pm

dandeclaret wrote: ↑
Mon Sep 25, 2023 7:09 pm
Wouldn;t happen with QR codes...

True but can Salford take QR codes at the turnstiles Dan

Nori1958 · Post by **Nori1958** » Mon Sep 25, 2023 7:17 pm

dandeclaret wrote: ↑
Mon Sep 25, 2023 7:09 pm
Wouldn;t happen with QR codes...

Would if Salford didn't have the technology to accept them

Nori1958 · Post by **Nori1958** » Mon Sep 25, 2023 7:22 pm

I'll criticise the club if they've definitely got something wrong, but too many people are ready to jump on the club before knowing the facts
If there had been a big cock up and tickets not sent out I'd expect several long threads about it, whereas there's one post, which would get sorted with a phone call to the ticket office

Leisure · Post by **Leisure** » Mon Sep 25, 2023 7:26 pm

depechedingle wrote: ↑
Mon Sep 25, 2023 6:26 pm
Hello,

Just home from work and as of today the Salford tickets paid for and printed as per my Claret numbers have not yet been received.

Has anyone else not received there's yet.

This is a particular problem as I work out of town in Haslingden and was planning to go straight from work, now a uneccessary diversion back to Burnley is required making a comfortable evening time wise now very different.

Give our TO a call in the morning and they'll put you on the re-print list for you to pickup at Salford. I'm having to do that.

GeorgeBoydsHeadBand · Post by **GeorgeBoydsHeadBand** » Mon Sep 25, 2023 7:39 pm

Same thing has happened to me, ticket’s haven’t arrived. I was on the phone to the ticket office several times on Friday and again today, left a voice mail message. Nobody called me back. Managed to speak to someone at about 3:30pm today to be told that tickets were only posted out last Wednesday, as tickets only arrived late from Salford.
Same thing happened with my season ticket, which arrived one week after the first game against City.
I’m more inclined to put the issue with delivery at the Royal Mail.
My ticket only had to travel just over three miles and it’s been five days and no delivery.
I won’t be selecting delivery again.

Granny WeatherWax · Post by **Granny WeatherWax** » Mon Sep 25, 2023 7:40 pm

Bosscat wrote: ↑
Mon Sep 25, 2023 7:16 pm
True but can Salford take QR codes at the turnstiles Dan

Guess we will find out tomorrow, but there are QR codes on the tickets.

quoonbeatz · Post by **quoonbeatz** » Mon Sep 25, 2023 7:43 pm

Salford's home tickets are electronic QR code tickets sent by email.

Nori1958 · Post by **Nori1958** » Mon Sep 25, 2023 7:44 pm

GeorgeBoydsHeadBand wrote: ↑
Mon Sep 25, 2023 7:39 pm
Same thing has happened to me, ticket’s haven’t arrived. I was on the phone to the ticket office several times on Friday and again today, left a voice mail message. Nobody called me back. Managed to speak to someone at about 3:30pm today to be told that tickets were only posted out last Wednesday, as tickets only arrived late from Salford.
Same thing happened with my season ticket, which arrived one week after the first game against City.
I’m more inclined to put the issue with delivery at the Royal Mail.
My ticket only had to travel just over three miles and it’s been five days and no delivery.
I won’t be selecting delivery again.

We quite often receive post 6 or 7 days after it's been posted, it seems the norm nowadays, even 1st class

Granny WeatherWax · Post by **Granny WeatherWax** » Mon Sep 25, 2023 7:45 pm

We’ve cleared that up then.

Bosscat · Post by **Bosscat** » Mon Sep 25, 2023 8:07 pm

Granny WeatherWax wrote: ↑
Mon Sep 25, 2023 7:40 pm
Guess we will find out tomorrow, but there are QR codes on the tickets.

Thats fair enough then isn't it ... only asking the question

ClaretTony · Post by **ClaretTony** » Mon Sep 25, 2023 8:22 pm

GeorgeBoydsHeadBand wrote: ↑
Mon Sep 25, 2023 7:39 pm
Managed to speak to someone at about 3:30pm today to be told that tickets were only posted out last Wednesday, as tickets only arrived late from Salford.

That’s not true. I called in two weeks ago tomorrow to collect my Newcastle tickets and was able to get my Salford tickets at the same time. They’d all been processed by then and in envelopes.

Willy · Post by **Willy** » Mon Sep 25, 2023 8:33 pm

Still waiting for ours
Rang the club on Saturday after our Luto tickets arrived only to be told that I needed to email
Received a response yesterday saying that the last ones were posted on Friday and if they haven't arrived by tomorrow then get in touch
As the post doesn't arrive until lunchtime or after and the fact that I'm working until 4.30pm doesn't leave a lot of time to sort out
A contingency plan of some sort would have been nice

Spike · Post by **Spike** » Tue Sep 26, 2023 9:46 am

Willy wrote: ↑
Mon Sep 25, 2023 8:33 pm
Still waiting for ours
Rang the club on Saturday after our Luto tickets arrived only to be told that I needed to email
Received a response yesterday saying that the last ones were posted on Friday and if they haven't arrived by tomorrow then get in touch
As the post doesn't arrive until lunchtime or after and the fact that I'm working until 4.30pm doesn't leave a lot of time to sort out
A contingency plan of some sort would have been nice

The contingency plan is you ring the club after the postman comes and they put you on a reprint list and pick the tickets up at Salford

Willy · Post by **Willy** » Tue Sep 26, 2023 10:54 am

Spike wrote: ↑
Tue Sep 26, 2023 9:46 am
The contingency plan is you ring the club after the postman comes and they put you on a reprint list and pick the tickets up at Salford

As I said,I won't be home when the post arrives
I'll be home around 5pm after I finish work
If the tickets haven't arrived I'll phone the ticket office.
Do you think they'll be there?
Some contingency plan eh?

4midable · Post by **4midable** » Tue Sep 26, 2023 11:03 am

Im.jus turning up. Buy 1 at ground

Nori1958 · Post by **Nori1958** » Tue Sep 26, 2023 11:14 am

Willy wrote: ↑
Tue Sep 26, 2023 10:54 am
As I said,I won't be home when the post arrives
I'll be home around 5pm after I finish work
If the tickets haven't arrived I'll phone the ticket office.
Do you think they'll be there?
Some contingency plan eh?

Ring the ticket office this morning
They will put you on the reprint list, and cancel your paper ticket

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 11:23 am

4midable wrote: ↑
Tue Sep 26, 2023 11:03 am
Im.jus turning up. Buy 1 at ground

they seem to be restricted sale, not sure you can do this

daveisaclaret · Post by **daveisaclaret** » Tue Sep 26, 2023 11:24 am

Willy wrote: ↑
Tue Sep 26, 2023 10:54 am
As I said,I won't be home when the post arrives
I'll be home around 5pm after I finish work
If the tickets haven't arrived I'll phone the ticket office.
Do you think they'll be there?
Some contingency plan eh?

Waiting until 5pm to do anything about this is a great way to not attend the match

ClaretTony · Post by **ClaretTony** » Tue Sep 26, 2023 12:42 pm

Willy wrote: ↑
Tue Sep 26, 2023 10:54 am
As I said,I won't be home when the post arrives
I'll be home around 5pm after I finish work
If the tickets haven't arrived I'll phone the ticket office.
Do you think they'll be there?
Some contingency plan eh?

I wouldn't be phoning the ticket office around 5 pm if I were you, I think they'll be closed by then.

Bowclaret · Post by **Bowclaret** » Tue Sep 26, 2023 12:48 pm

Is it possible to buy tickets on the night in the home end at all ?

Completely as a neutral of course !

bfcfan1882 · Post by **bfcfan1882** » Tue Sep 26, 2023 12:54 pm

Bowclaret wrote: ↑
Tue Sep 26, 2023 12:48 pm
Is it possible to buy tickets on the night in the home end at all ?

Completely as a neutral of course !

It's possible to buy them in advance.

A lot have shifted in the last 24 hours - so either Salford fans have just remembered there's a game, or many neutral fans will be in the home end.

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 1:04 pm

bfcfan1882 wrote: ↑
Tue Sep 26, 2023 12:54 pm
It's possible to buy them in advance.

A lot have shifted in the last 24 hours - so either Salford fans have just remembered there's a game, or many neutral fans will be in the home end.

can only seem to buy online if have a record of purchases/account with them. alternatively from the ticket office there, or theres a cabin before.

considering going over anyway and just seeing if can get some

Willy · Post by **Willy** » Tue Sep 26, 2023 1:08 pm

Nori1958 wrote: ↑
Tue Sep 26, 2023 11:14 am
Ring the ticket office this morning
They will put you on the reprint list, and cancel your paper ticket

Which is why I tried to sort it on Saturday

quoonbeatz · Post by **quoonbeatz** » Tue Sep 26, 2023 1:12 pm

Should get 30 points for going behind enemy lines, that truly is loyalty

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 1:19 pm

Willy wrote: ↑
Tue Sep 26, 2023 1:08 pm
Which is why I tried to sort it on Saturday

id ring them and tell them the postman has been and not come, cover your arse.

you stand no chance at 5pm

Nori1958 · Post by **Nori1958** » Tue Sep 26, 2023 1:26 pm

Willy wrote: ↑
Tue Sep 26, 2023 1:08 pm
Which is why I tried to sort it on Saturday

I take it you are actually sorting it out and not waiting till later?

4midable · Post by **4midable** » Tue Sep 26, 2023 2:10 pm

GetIntoEm wrote: ↑
Tue Sep 26, 2023 11:23 am
they seem to be restricted sale, not sure you can do this

Be able to buy 1 outside no danger

59claret · Post by **59claret** » Tue Sep 26, 2023 2:11 pm

I’m in home end and the tickets were sent by e mail to daughters phone with bar code on .

4midable · Post by **4midable** » Tue Sep 26, 2023 2:12 pm

GetIntoEm wrote: ↑
Tue Sep 26, 2023 1:19 pm
id ring them and tell them the postman has been and not come, cover your arse.

you stand no chance at 5pm

These people posting shite like this about sorting em at 5pm dont deserve em in first place

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 2:39 pm

4midable wrote: ↑
Tue Sep 26, 2023 2:10 pm
Be able to buy 1 outside no danger

hopefully, me and my daughter are gonna go over and just see

Burnley1989 · Post by **Burnley1989** » Tue Sep 26, 2023 2:52 pm

GetIntoEm wrote: ↑
Tue Sep 26, 2023 2:39 pm
hopefully, me and my daughter are gonna go over and just see

Ive just managed to get 2, home end though.
Its only me and my daughter so we will be fine

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 3:11 pm

Burnley1989 wrote: ↑
Tue Sep 26, 2023 2:52 pm
Ive just managed to get 2, home end though.
Its only me and my daughter so we will be fine

how did you get them please?

Burnley1989 · Post by **Burnley1989** » Tue Sep 26, 2023 3:15 pm

GetIntoEm wrote: ↑
Tue Sep 26, 2023 3:11 pm
how did you get them please?

Just registered a Manchester Address, they send you a QR code via email so I guess you could put any name and address.
My mate had already set one up using his Mrs Manchester Company address, he mentioned it and said he'd get me a couple, took minutes.

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 3:18 pm

ok will give it a go

Stockbrokerbelt · Post by **Stockbrokerbelt** » Tue Sep 26, 2023 3:18 pm

Can only say good things about the ticket office & BFC in general, rang them about my season ticket & organised a pick up as I did not want it posting to me as I live in Spain. Very, very helpful & professional including a call the day before to make sure we had everything we needed.

ClaretTony · Post by **ClaretTony** » Tue Sep 26, 2023 3:32 pm

Stockbrokerbelt wrote: ↑
Tue Sep 26, 2023 3:18 pm
Can only say good things about the ticket office & BFC in general, rang them about my season ticket & organised a pick up as I did not want it posting to me as I live in Spain. Very, very helpful & professional including a call the day before to make sure we had everything we needed.

You obviously haven’t had to deal with them on a regular basis for match tickets

Nori1958 · Post by **Nori1958** » Tue Sep 26, 2023 3:41 pm

ClaretTony wrote: ↑
Tue Sep 26, 2023 3:32 pm
You obviously haven’t had to deal with them on a regular basis for match tickets

When did it change?
You used to back them 100%, what's happened to change that?
I've had very little problem with any type of ticket, but on the odd occasion I've had an issue it's been sorted quickly and professionally

GetIntoEm · Post by **GetIntoEm** » Tue Sep 26, 2023 3:49 pm

Burnley1989 wrote: ↑
Tue Sep 26, 2023 3:15 pm
Just registered a Manchester Address, they send you a QR code via email so I guess you could put any name and address.
My mate had already set one up using his Mrs Manchester Company address, he mentioned it and said he'd get me a couple, took minutes.

Cheers, sorted. used my old student address, worked a treat

Willy · Post by **Willy** » Tue Sep 26, 2023 8:49 pm

Rang the club just after 4pm and they said they'd get us on the reprint list and to collect them from the Salford ticket office.
When we arrived I was told to collect them at the turnstile
The guy who ai spoke to even knew my full name.
When I ordered them it wouldn't let me buy the stand tickets and we had to choose seats.
The reprints are for the standing area.

Thanks for all the advice but I never doubted it would get sorted despite the frustration

P.S. The tickets never arrived but at least the Luton tickets arrived on Saturday UTC