ARTICLE: Burnley confirm ticket refunds

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StuffyClaret
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Re: Season T

Post by StuffyClaret » Fri Jun 26, 2020 9:09 am

Nothing in my account yet 🤔

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Re: Season T

Post by ClaretTony » Fri Jun 26, 2020 9:15 am

Sheedyclaret wrote:
Fri Jun 26, 2020 8:59 am
Has anyone been refunded yet?.sure it was all refunds to be paid by friday the 26th to st holders.
See my post on this thread at 1:26 pm yesterday

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Fri Jun 26, 2020 9:28 am

Thats fair enough they have alot of refunds to through but they did say it would be done and dusted by Friday the 26th obviously not..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretonthecoast1882 » Fri Jun 26, 2020 9:44 am

Sheedyclaret wrote:
Fri Jun 26, 2020 9:28 am
Thats fair enough they have alot of refunds to through but they did say it would be done and dusted by Friday the 26th obviously not..

Wasn't the comment "the aim is to have all refunds processed by the 26th" rather than it will all be done and dusted ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Fri Jun 26, 2020 9:54 am

claretonthecoast1882 wrote:
Fri Jun 26, 2020 9:44 am
Wasn't the comment "the aim is to have all refunds processed by the 26th" rather than it will all be done and dusted ?
Word it how you like they set the date Friday 26th its not been met..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Grumps » Fri Jun 26, 2020 9:57 am

Sheedyclaret wrote:
Fri Jun 26, 2020 9:54 am
Word it how you like they set the date Friday 26th its not been met..
The days not over yet

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Re: ARTICLE: Burnley confirm ticket refunds

Post by claretonthecoast1882 » Fri Jun 26, 2020 9:59 am

Sheedyclaret wrote:
Fri Jun 26, 2020 9:54 am
Word it how you like they set the date Friday 26th its not been met..
:D :D

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Fri Jun 26, 2020 10:01 am

First world problems, eh?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Fri Jun 26, 2020 11:52 am

fidelcastro wrote:
Fri Jun 26, 2020 10:01 am
First world problems, eh?
Communication problems eh?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by 2 Bee Holed » Fri Jun 26, 2020 11:53 am

fidelcastro wrote:
Fri Jun 26, 2020 10:01 am
First world problems, eh?
Might be first world to you. Third world to me. I was relying on that money to go to Aldi today so that we could eat next week.
Off to food bank again now.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Fri Jun 26, 2020 12:06 pm

Nothing received yet. But they have taken out the £100 for next seasons season tickets.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Fri Jun 26, 2020 12:16 pm

claretonthecoast1882 wrote:
Fri Jun 26, 2020 9:44 am
Wasn't the comment "the aim is to have all refunds processed by the 26th" rather than it will all be done and dusted ?
It was, but have any refunds been processed yet? I applied for my refund within minutes of the link to apply becoming live on the website, and I've not received my refund yet.

But another £37.91 has been taken from my account today, for next season's ticket.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Fri Jun 26, 2020 12:26 pm

CT posted this a couple if days ago....

Update from Burnley FC


Over the past week Burnley Football Club has begun the refund process for those 2019/20 season ticket holders who unfortunately will not be able to attend the final four homes games of the Premier League season.

The cash value of the four games now being played behind closed doors was automatically refunded back onto seasoncards in the form of points, allowing supporters the greatest range of options of what they wished to do with their refund value:

Keep the value of points on your seasoncard and redeem them against future Clarets Store or Ticket purchases

Donate to Youth Development

Request the points value be transferred into a cash value and paid back onto supporters bank card.

The club has now set a deadline of Tuesday 30th June for ‘option 3’; those wanting to request the refund back as a card payment, to allow the club to focus on getting this administered as quickly as possible for supporters.

Please remember that the value of the four games you missed is now on your seasoncards as points. These will not expire until 2021, so if you do not want the refund back as a payment these points will still be available to use towards purchases in the Clarets Store or towards a future season ticket. If you request a card refund payment these points will be taken off your seasoncard and will no longer be available.

We have also been receiving numerous queries regarding when those requested payment refunds will arrive. Don't worry, we have all your applications and ask for patience as we get through these. It is an extremely large project and due to Government guidelines we are still running to a restricted number of staff in all areas of the business. We aim to get through all requested refund payments as soon as possible.

Thank you for your patience and support.


Patience people Patience 🙂

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Re: ARTICLE: Burnley confirm ticket refunds

Post by TVC15 » Fri Jun 26, 2020 12:39 pm

2 Bee Holed wrote:
Fri Jun 26, 2020 11:53 am
Might be first world to you. Third world to me. I was relying on that money to go to Aldi today so that we could eat next week.
Off to food bank again now.
Sorry to hear that.
If you can get down to the ticket office they will refund it there and then I believe. I know a couple of people who did that.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by bfcjg » Fri Jun 26, 2020 12:49 pm

Left mine on my card could be sixty plus quid we would otherwise be short of when negotiating with Dyche for an extension.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by 2 Bee Holed » Fri Jun 26, 2020 2:40 pm

TVC15 wrote:
Fri Jun 26, 2020 12:39 pm
Sorry to hear that.
If you can get down to the ticket office they will refund it there and then I believe. I know a couple of people who did that.
Thanks for the tip.
However, I live in South Manchester and can't afford to travel.

Local food bank have sorted me out though.
That £89 would have really helped.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Fri Jun 26, 2020 4:43 pm

Sheedyclaret wrote:
Fri Jun 26, 2020 11:52 am
Communication problems eh?
Not really. You've been kept up to date.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Fri Jun 26, 2020 4:56 pm

bfcjg wrote:
Fri Jun 26, 2020 12:49 pm
Left mine on my card could be sixty plus quid we would otherwise be short of when negotiating with Dyche for an extension.
I am sure he will manage on 3.5m a year!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by bfcjg » Fri Jun 26, 2020 5:09 pm

cricketfieldclarets wrote:
Fri Jun 26, 2020 4:56 pm
I am sure he will manage on 3.5m a year!
But not£3499935 which is why I did it.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Fri Jun 26, 2020 7:08 pm

fidelcastro wrote:
Fri Jun 26, 2020 4:43 pm
. You've been kept up to date.

was told i would be refunded on the 26th of june so not been kept up to date..emailed the club this afternoon the are miles behind with the refunds due to low staffing levels apparently mite be the 26th of next month who knows??

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Fri Jun 26, 2020 7:13 pm

fidelcastro wrote:
Fri Jun 26, 2020 4:43 pm
Not really. You've been kept up to date.
We haven't though, have we? The club advised they would aim to provide refunds by today. I've not received a refund, and I applied within minutes of the link to apply becoming live.

Assuming refunds are being processed in order of when applications were made (probably not), I'd be surprised if anyone has received a refund via this method yet.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by fidelcastro » Fri Jun 26, 2020 10:54 pm

Sean Dyche's Watch wrote:
Fri Jun 26, 2020 7:13 pm
We haven't though, have we? The club advised they would aim to provide refunds by today. I've not received a refund, and I applied within minutes of the link to apply becoming live.

Assuming refunds are being processed in order of when applications were made (probably not), I'd be surprised if anyone has received a refund via this method yet.
The update has been posted twice on here.

You are certainly within your rights to moan if you haven't received it by 30th June.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Fri Jun 26, 2020 11:35 pm

fidelcastro wrote:
Fri Jun 26, 2020 10:54 pm
The update has been posted twice on here.

You are certainly within your rights to moan if you haven't received it by 30th June.
After the email i received from the club today doubt it will be in accounts by the 30th watch this space i guess..
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Re: ARTICLE: Burnley confirm ticket refunds

Post by longhair » Sat Jun 27, 2020 5:13 am

Our two back in account 9 o'clock Friday morning

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Sat Jun 27, 2020 7:47 am

I've not received a refund, they have taken the money for next season's card and no points have been
added to my "season card" or "team card", despite applying within minutes of the link being posted.

Can anyone explain the similarity, difference and/or link between " season card" and "team card" ?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Sat Jun 27, 2020 7:47 am

longhair wrote:
Sat Jun 27, 2020 5:13 am
Our two back in account 9 o'clock Friday morning
At least they have done 2 there is hope..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Sat Jun 27, 2020 8:01 am

Just checked mine this morning as got a text from the bank to say a payment had gone in.

Looks like they’ve paid me for 12 times as many as they should. Perhaps incorrectly refunded a years worth of payments.

I’ve emailed the club to let them know. Should be with them by 26th July.
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Zlatan
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Re: ARTICLE: Burnley confirm ticket refunds

Post by Zlatan » Sat Jun 27, 2020 8:16 am

cricketfieldclarets wrote:
Sat Jun 27, 2020 8:01 am
Just checked mine this morning as got a text from the bank to say a payment had gone in.

Looks like they’ve paid me for 12 times as many as they should. Perhaps incorrectly refunded a years worth of payments.

I’ve emailed the club to let them know. Should be with them by 26th July.
26th July... what year?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by cricketfieldclarets » Sat Jun 27, 2020 8:23 am

Zlatan wrote:
Sat Jun 27, 2020 8:16 am
26th July... what year?
Tbc

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Blackrod » Sat Jun 27, 2020 8:30 am

It’s going to be a long wait for next seasons refunds ! ( which are going to happen in part )

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Awayfromburnley » Sat Jun 27, 2020 7:05 pm

I've not seen the refund but managed to log into the teamcard site (never heard of or used before) and did say refund in process. Thanks for the heads up on that.

A direct debit has been taken for next season but surely they would be better off pausing these too?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Bosscat » Sat Jun 27, 2020 8:31 pm

Funkydrummer wrote:
Sat Jun 27, 2020 7:47 am
I've not received a refund, they have taken the money for next season's card and no points have been
added to my "season card" or "team card", despite applying within minutes of the link being posted.

Can anyone explain the similarity, difference and/or link between " season card" and "team card" ?
There is a 14 digit number on your season card ... this is the team card number .......

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Sat Jun 27, 2020 8:41 pm

Awayfromburnley wrote:
Sat Jun 27, 2020 7:05 pm
I've not seen the refund but managed to log into the teamcard site (never heard of or used before) and did say refund in process. Thanks for the heads up on that.

A direct debit has been taken for next season but surely they would be better off pausing these too?
When you first got a Team Card (they were introduced in 2014) the details of the website would have been on the info you received with the card. There’s also an app which has now stopped working.

They said they were continuing with 2020/21 payments but gave you the option to stop the payments.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Mon Jun 29, 2020 12:25 pm

Still no refund in my account 😕

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Mon Jun 29, 2020 12:35 pm

Sean Dyche's Watch wrote:
Mon Jun 29, 2020 12:25 pm
Still no refund in my account 😕
Me niether, as expected

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Mon Jun 29, 2020 12:42 pm

Sheedyclaret wrote:
Mon Jun 29, 2020 12:35 pm
Me niether, as expected
It's quite poor to be honest. The latest email I received advised that the aim was to have the majority of the refunds processed by last Thursday. I applied within minutes of the link becoming live on the website.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Mon Jun 29, 2020 12:47 pm

Sean Dyche's Watch wrote:
Mon Jun 29, 2020 12:42 pm
It's quite poor to be honest. The latest email I received advised that the aim was to have the majority of the refunds processed by last Thursday. I applied within minutes of the link becoming live on the website.
I got a email off rhe club last week saying they were struggling to cope with the amount of refunds and low staffing blah blah blah.....They did say they have received my claim though so sit and wait i guess..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sean Dyche's Watch » Mon Jun 29, 2020 1:03 pm

Sheedyclaret wrote:
Mon Jun 29, 2020 12:47 pm
I got a email off rhe club last week saying they were struggling to cope with the amount of refunds and low staffing blah blah blah.....They did say they have received my claim though so sit and wait i guess..
Thanks, I didn't receive that email. Pretty quick to take my money though - season ticket instalment and two home programmes.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Funkydrummer » Mon Jun 29, 2020 1:08 pm

Guess what !! I've had neither an email nor a refund.

Surprised ?

Not in the slightest.
Last edited by Funkydrummer on Mon Jun 29, 2020 1:13 pm, edited 1 time in total.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Blackrod » Mon Jun 29, 2020 1:11 pm

I wonder if they’ve managed to pay the players and creditors yet ? Shows you how far down the pecking order fans are.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Mon Jun 29, 2020 1:27 pm

Sean Dyche's Watch wrote:
Mon Jun 29, 2020 1:03 pm
Thanks, I didn't receive that email. Pretty quick to take my money though - season ticket instalment and two home programmes.
I emailed them 1st (ticket office) to see where they were with it

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jun 29, 2020 1:34 pm

Funkydrummer wrote:
Mon Jun 29, 2020 1:08 pm
Guess what !! I've had neither an email nor a refund.

Surprised ?

Not in the slightest.
No one has had an email but everyone can check for themselves.

I don’t think anyone has had a refund either. Problem seems to have been the the person who said 26th June didn’t check that the date was feasible.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Eyres_11 » Mon Jun 29, 2020 1:56 pm

Nobody can defend the club on this, it is pathetic. An absolute joke. This isn't your local corner shop refunding you , or a small local business. This is a MULTI million pound Premier League football club. No excuses for this money not to have been in everyone account by last week - all this, well we have just got back into the office is a load of crap - they should have had people working from home and processing these as they come in. Instead they were happy to sit on the money and get the interest.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by taio » Mon Jun 29, 2020 1:58 pm

It's amateurish - simple as that really.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Mon Jun 29, 2020 2:07 pm

The only thing they have got badly wrong is the dates they set out.. its poor communication..

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jun 29, 2020 2:13 pm

Sheedyclaret wrote:
Mon Jun 29, 2020 2:07 pm
The only thing they have got badly wrong is the dates they set out.. its poor communication..
That's exactly what it is. That date should clearly never have been given out publicly.
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Re: ARTICLE: Burnley confirm ticket refunds

Post by ralphc » Mon Jun 29, 2020 2:41 pm

To show how far behind this club is, I know somebody who was lucky enough to win the annual draw. He had to have the £12,000 in monthly installments which were sent by cheque in the post. They were often late and the guy had to ring them to chase the money!

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Re: ARTICLE: Burnley confirm ticket refunds

Post by Sheedyclaret » Mon Jun 29, 2020 2:46 pm

ralphc wrote:
Mon Jun 29, 2020 2:41 pm
To show how far behind this club is, I know somebody who was lucky enough to win the annual draw. He had to have the £12,000 in monthly installments which were sent by cheque in the post. They were often late and the guy had to ring them to chase the money!
Always been a weak point of the club in my opinion communication with its fan base..who's in charge of it all daz bentley?.

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ClaretTony » Mon Jun 29, 2020 2:55 pm

ralphc wrote:
Mon Jun 29, 2020 2:41 pm
To show how far behind this club is, I know somebody who was lucky enough to win the annual draw. He had to have the £12,000 in monthly installments which were sent by cheque in the post. They were often late and the guy had to ring them to chase the money!
Sent by cheque? How many years ago was that?

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Re: ARTICLE: Burnley confirm ticket refunds

Post by ralphc » Mon Jun 29, 2020 2:58 pm

Not that many amazingly Tony. We were certainly in the Premier League at the time.

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