Amazon Prime Members

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Fretters
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Amazon Prime Members

Post by Fretters » Sun Nov 15, 2020 7:43 pm

I received an email tonight from Amazon thanking me for signing up to the Starzplay (new-ish streaming service) free trial. It's a 7 day trial and I'll start paying £4.99 a month at the end of it. I didn't sign up to this at all and there didn't seem to be any way whatsoever to cancel it within my Amazon account, I had to contact customer services who have cancelled it for me.

Not sure if it was just an error with my account, but check your emails and subscriptions.

superdimitri
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Re: Amazon Prime Members

Post by superdimitri » Sun Nov 15, 2020 9:16 pm

They make it very easy for you to sign up to stuff like this by accident.

All it takes is trying to play a show listed on their streaming service provided by a 3rd party and just one screen later you've signed up to a free trial leading to a subscription.

It wouldn't have happened on its own, so someone with access to your account/fire TV/stick/app would have done it.

GodIsADeeJay81
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Re: Amazon Prime Members

Post by GodIsADeeJay81 » Sun Nov 15, 2020 9:47 pm

superdimitri wrote:
Sun Nov 15, 2020 9:16 pm
They make it very easy for you to sign up to stuff like this by accident.

All it takes is trying to play a show listed on their streaming service provided by a 3rd party and just one screen later you've signed up to a free trial leading to a subscription.

It wouldn't have happened on its own, so someone with access to your account/fire TV/stick/app would have done it.
The half dozen or so people who use mine are all under strict instructions not to buy or sign up for anything!!

So far they've all behaved themselves.

Zlatan
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Re: Amazon Prime Members

Post by Zlatan » Sun Nov 15, 2020 11:00 pm

I had a week away over half term in October and the cottage I stayed in had a smart TV with someone else’s Prime account logged in. I did the right thing though, and used the account all week (saved using my fire stick which was slow and old) and then I logged the account out at the end of the week

Rileybobs
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Re: Amazon Prime Members

Post by Rileybobs » Sun Nov 15, 2020 11:17 pm

Zlatan wrote:
Sun Nov 15, 2020 11:00 pm
I had a week away over half term in October and the cottage I stayed in had a smart TV with someone else’s Prime account logged in. I did the right thing though, and used the account all week (saved using my fire stick which was slow and old) and then I logged the account out at the end of the week
:lol: Is using somebody else’s Amazon account doing the right thing?
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Zlatan
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Re: Amazon Prime Members

Post by Zlatan » Sun Nov 15, 2020 11:19 pm

Rileybobs wrote:
Sun Nov 15, 2020 11:17 pm
:lol: Is using somebody else’s Amazon account doing the right thing?
Of course it is... they’ll have all sorts of weird recommendations based on my viewing and wonder why :D

Rileybobs
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Re: Amazon Prime Members

Post by Rileybobs » Sun Nov 15, 2020 11:21 pm

Zlatan wrote:
Sun Nov 15, 2020 11:19 pm
Of course it is... they’ll have all sorts of weird recommendations based on my viewing and wonder why :D
:lol: I dread to think.
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Wellsy1882
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Re: Amazon Prime Members

Post by Wellsy1882 » Sun Nov 15, 2020 11:21 pm

Better than netflix for some stuff is prime
And starzplay

Fretters
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Re: Amazon Prime Members

Post by Fretters » Mon Nov 16, 2020 2:27 am

superdimitri wrote:
Sun Nov 15, 2020 9:16 pm
They make it very easy for you to sign up to stuff like this by accident.

All it takes is trying to play a show listed on their streaming service provided by a 3rd party and just one screen later you've signed up to a free trial leading to a subscription.

It wouldn't have happened on its own, so someone with access to your account/fire TV/stick/app would have done it.
According to the helpful person on the chat helpline, it was an 'error' on my account for which they apologise profusely! So all fine, just want to make others aware. The hardest bit was cancelling.

superdimitri
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Re: Amazon Prime Members

Post by superdimitri » Mon Nov 16, 2020 2:39 am

Fretters wrote:
Mon Nov 16, 2020 2:27 am
According to the helpful person on the chat helpline, it was an 'error' on my account for which they apologise profusely! So all fine, just want to make others aware. The hardest bit was cancelling.
Luckily they have good customer service but it's almost certainly not something that happened on their end. Someone (or you) had access to your account and choose to watch something in prime that required a subscription and accidentally signed up to the trial.

Make sure that you talk to anyone who uses your account and explain how it happens so it doesn't happen again with something else.

Its easily done, believe me. They don't separate content on prime video that are part of external streaming services they call 'channels'. They look exactly the same as the thumbnails that are free on Amazon.
All it takes is two clicks or some lag and you sign up to some free trial.

Just trying to explain how it happens,so you can be sure it doesn't again. If your don't share your account or Amazon devices with anyone who may have done it, change your password in case you've been hacked.

For example, if you share your prime benefits with another relative in another household they may also have signed up to it.

I understand you made your post trying to help others, but I'm only trying to help you so you can ensure it doesn't happen again.

KateR
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Re: Amazon Prime Members

Post by KateR » Mon Nov 16, 2020 3:52 am

the strange thing for me was having to sign up for Prime in the UK and then again in USA, same login, different account with basically the same yearly payments, same name, etc, but having family and living in both locations needed two accounts or paying the additional shipping. Not so much a global company in reality, geared to make money and not to provide an optimal service, but not the only one, Moon Pig is a prime example, so frustrating trying to send cards a few times a year.

Asked Alexa to play Travelling Willbouries (yes I know spelling) today, I have to play through an Amazon app and we will charge you per month after the 30 day free trial, grrrrr so annoying, needless to say a no, but at least this affords a mechanism to say no, rather than the annoying issues where you find you have signed online without knowing!!

Fretters
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Re: Amazon Prime Members

Post by Fretters » Mon Nov 16, 2020 6:34 am

superdimitri wrote:
Mon Nov 16, 2020 2:39 am
Luckily they have good customer service but it's almost certainly not something that happened on their end. Someone (or you) had access to your account and choose to watch something in prime that required a subscription and accidentally signed up to the trial.

Make sure that you talk to anyone who uses your account and explain how it happens so it doesn't happen again with something else.

Its easily done, believe me. They don't separate content on prime video that are part of external streaming services they call 'channels'. They look exactly the same as the thumbnails that are free on Amazon.
All it takes is two clicks or some lag and you sign up to some free trial.

Just trying to explain how it happens,so you can be sure it doesn't again. If your don't share your account or Amazon devices with anyone who may have done it, change your password in case you've been hacked.

For example, if you share your prime benefits with another relative in another household they may also have signed up to it.

I understand you made your post trying to help others, but I'm only trying to help you so you can ensure it doesn't happen again.
Fair enough, it could well have been my baby son playing with my phone :lol:

Still, if it's that easy to sign up to the trial, but mega difficult to cancel, it's still a warning of sorts to others haha.

NRC
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Re: Amazon Prime Members

Post by NRC » Mon Nov 16, 2020 12:04 pm

KateR wrote:
Mon Nov 16, 2020 3:52 am
the strange thing for me was having to sign up for Prime in the UK and then again in USA, same login, different account with basically the same yearly payments, same name, etc, but having family and living in both locations needed two accounts or paying the additional shipping. Not so much a global company in reality, geared to make money and not to provide an optimal service, but not the only one, Moon Pig is a prime example, so frustrating trying to send cards a few times a year.

Asked Alexa to play Travelling Willbouries (yes I know spelling) today, I have to play through an Amazon app and we will charge you per month after the 30 day free trial, grrrrr so annoying, needless to say a no, but at least this affords a mechanism to say no, rather than the annoying issues where you find you have signed online without knowing!!
True that, KateR..... I just ordered an infrared patio heater that is available in both 110 and 220 volts. Even though signed in with my US account, somehow it picked up on my UK account (which I use only for gifts for friends and family gifts living in the UK) and is sending me the 220v

Fortunately the Chinese supplier has responded and is correcting the order
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Billy Balfour
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Re: Amazon Prime Members

Post by Billy Balfour » Mon Nov 16, 2020 1:45 pm

The one thing that peas me off about Prime Video is their paid content. The account holder should be able to hide all the Videos which aren't included in the Prime subscription.

bfcdaz
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Re: Amazon Prime Members

Post by bfcdaz » Mon Nov 16, 2020 1:51 pm

Not sure what device you are using to watch Prime Video, but when I go into Prime Video I see a menu item across the top that says "Free to me" and this filters out everything that costs extra to watch.
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GodIsADeeJay81
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Re: Amazon Prime Members

Post by GodIsADeeJay81 » Mon Nov 16, 2020 1:58 pm

Billy Balfour wrote:
Mon Nov 16, 2020 1:45 pm
The one thing that peas me off about Prime Video is their paid content. The account holder should be able to hide all the Videos which aren't included in the Prime subscription.
Screenshot_20201116_135743.jpg
Screenshot_20201116_135743.jpg (342.75 KiB) Viewed 801 times
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Billy Balfour
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Re: Amazon Prime Members

Post by Billy Balfour » Mon Nov 16, 2020 1:59 pm

Daz, I'll have a look for that option, I mustn't have looked hard enough. Cheers.
Last edited by Billy Balfour on Mon Nov 16, 2020 2:01 pm, edited 1 time in total.

Billy Balfour
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Re: Amazon Prime Members

Post by Billy Balfour » Mon Nov 16, 2020 2:01 pm

Deejay, I've not seen it before. Is it a recent addition? Anyway, thanks.

GodIsADeeJay81
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Re: Amazon Prime Members

Post by GodIsADeeJay81 » Mon Nov 16, 2020 2:11 pm

Billy Balfour wrote:
Mon Nov 16, 2020 2:01 pm
Deejay, I've not seen it before. Is it a recent addition? Anyway, thanks.
Nah, it's been on both the phone app and firesticks for ages.
On the TV its in the middle at the top I think.

claptrappers_union
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Re: Amazon Prime Members

Post by claptrappers_union » Mon Nov 16, 2020 2:12 pm

Not read the whole thread, but its very easy to click on it within your Amazon to start a free trail... I just cancelled it

Billy Balfour
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Re: Amazon Prime Members

Post by Billy Balfour » Mon Nov 16, 2020 2:14 pm

GodIsADeeJay81 wrote:
Mon Nov 16, 2020 2:11 pm
On the TV its in the middle at the top I think.
I'll have a look for it on the telly app. Thanks.

Bosscat
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Re: Amazon Prime Members

Post by Bosscat » Mon Nov 16, 2020 2:27 pm

Going to (hopefully) get the "free trial for 30 days" offer in December to get Villa (15th) and Sheff U (28th) matches

superdimitri
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Re: Amazon Prime Members

Post by superdimitri » Mon Nov 16, 2020 3:19 pm

Billy Balfour wrote:
Mon Nov 16, 2020 1:45 pm
The one thing that peas me off about Prime Video is their paid content. The account holder should be able to hide all the Videos which aren't included in the Prime subscription.
Do you know if it also filters out the free trial channel content?

GodIsADeeJay81
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Re: Amazon Prime Members

Post by GodIsADeeJay81 » Mon Nov 16, 2020 3:47 pm

Side note, I watched Dark Waters last night, definitely recommend it, based on a true story.

Fretters
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Re: Amazon Prime Members

Post by Fretters » Mon Nov 16, 2020 4:07 pm

claptrappers_union wrote:
Mon Nov 16, 2020 2:12 pm
Not read the whole thread, but its very easy to click on it within your Amazon to start a free trail... I just cancelled it
Are you referring to Starzplay? While everything else - Prime Music Unlimited and Prime itself - is very easy to cancel, there was no option to cancel the Starzplay within my subs. I had to contact customer service who, to be fair, did it straight away.

Billy Balfour
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Re: Amazon Prime Members

Post by Billy Balfour » Mon Nov 16, 2020 4:13 pm

superdimitri wrote:
Mon Nov 16, 2020 3:19 pm
Do you know if it also filters out the free trial channel content?
I don't know, but I hope so. I want to set up it like Netflix where everything you see is included in the subscription. I refuse to pay for more TV. We currently have Netflix, Prime and Sky, though I'm binning Sky when our contract is up and I'll be buying a couple of Arris Freesat HDR boxes.
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