Clarets Fan Survey

[DCWat]

Since the age of 9, I I have had nightly dreams of nothing but a Subbuteo version of Turf Moor with LED advertising (the dream is lucid enough to note ALL FOUR SIDES)
LED.jpg
Occasionally, (when playing City or Rochdale) the dreams allow me to focus on the content of the LED on ALL FOUR SIDES.

This is revealed to be a continual horizontal scrolling of PSTOTTO's musings, mashed up with VIZ advertisements.

I genuinely want all four sides to have LED hoardings (though they could tone down the distracting ones).

Our current hotchpotch of hoardings and LED board sends my OCD haywire!

While we are at it, I’d only allow brands to use a set colour scheme though I think that one might limit our options a tad!!

[KateR]

done and wait with interest to see what actually happens

[Bin Ont Turf]

Even though it's a good thing, you can bet that with the tsunami of shite they've had to wade through with this, that Alan and his team won't be making the same mistake again.

Anyway where was the ticket office question, for the real spewing merchants on here?

[dsr]

I see it's compulsory to have a mobile phone to answer these questions. Or to enter a fake number at the end, of course.

I wouldn't bother with the Lancashire Red Rose - it's not as if it's a unique selling point. Who would be entitled to use it besides ourselves - Accrington, Blackburn, Preston, Blackpool, Morecambe, Fleetwood, Barrow, Man U, Man C, Salford, Bolton, Liverpool, Everton, Oldham, Rochdale, Wigan, at least.

[Commy]

Did anyone manage to get 'we want hooped socks' in?

[MACCA]

Filled it in as I do every time, far more in depth and seems to ask what actually effects fans and their experience.

Hopefully some of the questions and options are actually going to happen.
It can't get worse than it was previously communication wise, i just hope it's not a closed shop and we get some fans willing to ask or raise the questions needed.

[CharlieinNewMexico]

You know he’s reading this, right?

[LoveCurryPies]

Done. Quite detailed isn’t it. Right Down to the pie question

Excellent news!

[steve1264b]

From the tone the questions it would appear we have a stadium wifi system already?

I have always thought this could be an earner with an additional payment for access to prematch content etc, not sure about the legality of half time highlights etc.

Perhaps this could be a way to grow clarets+ by including stadium wifi in with the subscription package.

[beddie]

I omitted to find a section where I could mention the poor tannoy system, to the point where the music is so loud before the game and at at half time you're unable to hold a conversation. Add to that I can't hear a lot of what is being said anyway by the announcer due to the poor quality of their system.

[Dy1geo]

Selected first team investment as priority

Even though I am not in a supporters group I went for option to involve them more

On away tickets I free typed that I would like to see a rolling points system for 80% and 20% first come first served so new supporters feel they have a chance to get a ticket

As for where I get my news about Burnley I put here

[Eyres_11]

The question of WiFi has got a lot of the 'football twitter' kids excited, a lot lately would rather be concerned with a player not playing / having a shocker as it affects the FPL team rather than worrying about whats going on in real football. Personally I couldn't care less about WIFI at the football - its 90 mins, watch the game.

Thought it was a good survey, did mention that I don't think the current 'supporters group' that the club deal with represents the majority of fans and is the same old faces it has been for years.

Confused by the red rose question.

Also mentioned maybe its time to go back to draught beer served quickly rather than bottles served slowly as well as making all kiosks for all items, instead of having to get your beer from one and then your soft drink / food from a different one.

All in all it looks like they are listening, or willing to.

[Leisure]

Thought it was a good survey, did mention that I don't think the current 'supporters group' that the club deal with represents the majority of fans and is the same old faces it has been for years.

Which group are you referring to and who are the faces?

[wilks_bfc]

At the fourth attempt I’ve been able to fill it in and submit

[tarkys_ears]

How did you answer the "underdog" question, all?

[wilks_bfc]

How did you answer the "underdog" question, all?

I said something along lines of “after 6 years in the premier league we shouldn’t still be being classed as an underdog”

[mikeS]

I answered the 'Underdog' question and said that were not Underdogs any more. Were a Premier league club, we might have been underdogs in Division 4 but not now. We need to think, act and behave like any other Premier league club.

Damn, I forgot to mention the lack of hot water in the Bob Lord gents.

[tarkys_ears]

You may have heard the press use the phrase ‘England’s favourite underdog’ recently. Do you agree this is a good way to describe the team?

I put that we used to be.

I don't think we're anybody's favourite anything these days

Did the press really say this? Who, where?

[Eyres_11]

Which group are you referring to and who are the faces?

The official supporters group thing, forget the name of it now, the ones who meet with the club.

I'm not going to name names, but its been the same faces for years who have a certain communication with the club, iv'e no issue with the fans having a voice, think its about time we change it up though to involve some more people for sure.

[ŽižkovClaret]

How did you answer the "underdog" question, all?

"That really isnt how football works, especially in the EPL. Most wont have a 2nd team, and those that do, would have one in the lower league not the same one"

[Jimmymaccer]

Dam, forgot to add replica shirts with NO sponsor ..........

[Devils_Advocate]

I omitted to find a section where I could mention the poor tannoy system, to the point where the music is so loud before the game and at at half time you're unable to hold a conversation. Add to that I can't hear a lot of what is being said anyway by the announcer due to the poor quality of their system.

People who say Tannoy when they mean public address system

[tarkys_ears]

Completely true Zizkov.

Our style isn't going to appeal to anyone and yeah I guess it's true we'd had fans of "big clubs" appreciating little old Burnley back in the day but I suppose being NOT in their division is probably more than half the reason why.

[CrosspoolClarets]

This could be the rude awakening of the cultural differences between English teams and Major League teams. Fans there go for a day out, resplendent in team colours but not overly caring (I’ve sat amongst them a few times). Fans here would spill blood for their team (sadly not always a metaphor) and the tribal instincts are very deep.

It could also be the rude awakening about the distance from the club now to the aspiration (red rose, underdog etc). The rivalries we face are typically WITHIN the red rose, so that makes a monopoly on that brand difficult (again, unlike MLS where a big geographical region is covered by the team). The underdog one would either require good football for a neutral (brave, attacking, fearless) or some other chemistry that makes us the team neutrals want to win, and overseas viewers want to root for. Somebody in Tokyo isn’t going to care that Burnley is a town not a city, that isn’t enough.

So I guess what I am saying is that the new owners have probably come in with a mix of naivety and substantial business and financial acumen. They are up against clubs that have in essence been bought by major countries (under the guise of businessmen owners) so we are indeed an underdog. I hope the new guys can make the most of it.

[MACCA]

The official supporters group thing, forget the name of it now, the ones who meet with the club.

I'm not going to name names, but its been the same faces for years who have a certain communication with the club, iv'e no issue with the fans having a voice, think its about time we change it up though to involve some more people for sure.

Spot on.

You need a wide range of supporters, possibly more that are up to speed with modern things, fresh ideas etc.
No point having the same faces that nod along.

You need people to ask the difficult questions and who
arent afraid not to tow the party lines.
( not that I'm saying that's always the case with the current ones )

A complete fresh approach is what's needed as the old regime clearly wasnt working, I've heard the same concerns, gripes or questions from supporters that I heard many many years ago, that still havent been solved or answered.

[duncandisorderly]

Why is it 'preferable' to become cashless?
have contactless payments by all means, but why have an option for supporters to elect to remove cash? What's the advantage to anyone?

[dsr]

People who say Tannoy when they mean public address system

Are they as bad as people who say sellotape, post-it notes, jet ski, plasticine, frisbee, and cashpoint machine?

Tannoy means public address system. Mr Partridge notwithstanding.

[tarkys_ears]

Why is it 'preferable' to become cashless?
have contactless payments by all means, but why have an option for supporters to elect to remove cash? What's the advantage to anyone?

So that old people don't end up with 30 people in a line behind them whilst they "copper up" - if my local Co Op is anything to go by

[duncandisorderly]

P.A System only has two more syllables than Tannoy, but transparent polypropylene based pressure sensitive tape is much more wordy than sellotape.

[dsr]

Spot on.

You need a wide range of supporters, possibly more that are up to speed with modern things, fresh ideas etc.
No point having the same faces that nod along.

You need people to ask the difficult questions and who
arent afraid not to tow the party lines.
( not that I'm saying that's always the case with the current ones )

A complete fresh approach is what's needed as the old regime clearly wasnt working, I've heard the same concerns, gripes or questions from supporters that I heard many many years ago, that still havent been solved or answered.

I'm afraid if you are waiting for the regime that will make everyone happy and stop people from griping or questioning things, you might be waiting a long time.

[dsr]

As for the same old faces getting involved, it's an easy one to solve. I doubt there are many supporters' clubs that wouldn't welcome new blood. Get involved on their committees, start doing the work of arranging transport and so forth, that's how to get involved. It's not easy and if the "same old faces" have been doing it for years, then add your new face to the list.

[dsr]

P.A System only has two more syllables than Tannoy, but transparent polypropylene based pressure sensitive tape is much more wordy than sellotape.

It was years before I realised that Blue Peter's "sticky backed plastic" actually meant sellotape.

[burnley007]

How did you answer the "underdog" question, all?

I said that it was highly unlikely currently because every other club's fans bloody hate us! Our style of play is so unnappealing that fans of other teams hate watching us. Why would other fans or global fans sit through our shite every week hoping we do well? They won't!

If we had investment in the team, new players, a bit of attacking flair, rather than fight and sweat, then maybe...just maybe they might sit through our games...

[Guitargeorge]

I asked for the old Bee Hole End toilets back as our heritage is all important.

[Bosscat]

It was years before I realised that Blue Peter's "sticky backed plastic" actually meant sellotape.

I thought Blue Peters "Sticky backed Plastic" was "Fablon"
https://www.google.com/url?sa=t&source= ... 8v4j7b9_3l

[claretonthecoast1882]

Bit disappointed on the "everyones favourite underdog" section there wasn't a choice of I couldn't give a f*** what other fans think of us

[Corky]

I was surprised not to be asked my religious denomination or whether it would be a good idea to incorporate a Mormon church in the gap between the CFS and Longside.

[gandhisflipflop]

I said that it was highly unlikely currently because every other club's fans bloody hate us! Our style of play is so unnappealing that fans of other teams hate watching us. Why would other fans or global fans sit through our shite every week hoping we do well? They won't!

If we had investment in the team, new players, a bit of attacking flair, rather than fight and sweat, then maybe...just maybe they might sit through our games...

That is a great point you make. I find the games extremely difficult to watch at times and it is only my passion and love for the club that keeps me going through thick and thin. To make other people who don't neccesarrily have a connection to BFC interested you need to be entertaining and we at the moment are not. The board will need to be able to provide Dyche with players that can play a more attractive style and SD will have to adapt himself and evolve the style of play as at the moment he can hide behind the fact that the style is a result of our resources. He deserves the chance to evolve this with the club and if he doesn't, questions will be asked if he is the right man to move BFC forwards. Interesting times.

[aggi]

ah yes the personal data grab

GDPR limits the effectiveness of that.

[brexit]

Interested in the results.
Especially the votes for pies and bendie being explained to pace

[Barry_Chuckle]

I asked for a return of the Chicken Balti pie, not purchased food in the ground since they were taken of the menu

[Rileybobs]

The question of WiFi has got a lot of the 'football twitter' kids excited, a lot lately would rather be concerned with a player not playing / having a shocker as it affects the FPL team rather than worrying about whats going on in real football. Personally I couldn't care less about WIFI at the football - its 90 mins, watch the game.

Thought it was a good survey, did mention that I don't think the current 'supporters group' that the club deal with represents the majority of fans and is the same old faces it has been for years.

Confused by the red rose question.

Also mentioned maybe its time to go back to draught beer served quickly rather than bottles served slowly as well as making all kiosks for all items, instead of having to get your beer from one and then your soft drink / food from a different one.

All in all it looks like they are listening, or willing to.

Maybe a lot of people couldn't care less about whether beer is served in draft or in bottles, it's 90 mins, watch the game.

FWIW - I mentioned the incredibly slow service at the kiosks at HT - something which prevents me from spending money on a drink that I would otherwise definitely get. But I also don't think that it's unreasonable to expect an internet connection at the ground.

Have you never been curious enough to check the other scores at half time? My scores app won't even load due to the lack of internet coverage. There are some situations where fans may want to understandably keep an eye on other scores during the actual 90 minutes. I've seen some fans with an earphone in during a game, presumably listening to commentary of our games or perhaps an other match. Some may be visually impaired and unable to watch the game. Is it unreasonable to expect that they can stream radio coverage?

[brexit]

GDPR limits the effectiveness of that.

As we are no longer EU citizens
GDPR is a grey area now as it theoretically only applies to EU citizens.
The data would have been subject to the EU-US privacy shield again it is unknown if that still applies.

[brexit]

Maybe a lot of people couldn't care less about whether beer is served in draft or in bottles, it's 90 mins, watch the game.

FWIW - I mentioned the incredibly slow service at the kiosks at HT - something which prevents me from spending money on a drink that I would otherwise definitely get. But I also don't think that it's unreasonable to expect an internet connection at the ground.

Have you never been curious enough to check the other scores at half time? My scores app won't even load due to the lack of internet coverage. There are some situations where fans may want to understandably keep an eye on other scores during the actual 90 minutes. I've seen some fans with an earphone in during a game, presumably listening to commentary of our games or perhaps an other match. Some may be visually impaired and unable to watch the game. Is it unreasonable to expect that they can stream radio coverage?

DNS Tunnelling

[Rileybobs]

DNS Tunnelling

I've got no idea what DNS tunnelling is or what the relevance is, sorry. Is this a method that can allow someone to get internet coverage at Turf Moor?

[Jimmymaccer]

At Man City a couple of seasons ago my seat was at the very back of the top tier.........view a bit like at Newcastle......pitch miles away........at City the wifi was so good I watched the match on my IPad!!!

[Eyres_11]

Maybe a lot of people couldn't care less about whether beer is served in draft or in bottles, it's 90 mins, watch the game.

FWIW - I mentioned the incredibly slow service at the kiosks at HT - something which prevents me from spending money on a drink that I would otherwise definitely get. But I also don't think that it's unreasonable to expect an internet connection at the ground.

Have you never been curious enough to check the other scores at half time? My scores app won't even load due to the lack of internet coverage. There are some situations where fans may want to understandably keep an eye on other scores during the actual 90 minutes. I've seen some fans with an earphone in during a game, presumably listening to commentary of our games or perhaps an other match. Some may be visually impaired and unable to watch the game. Is it unreasonable to expect that they can stream radio coverage?

The beer thing is more of a speed thing, its amazing but it currently takes them longer to turn around, get out two bottles, take the tops off, take the money than it would to have 2 pre poured just before half time beers.

Fast internet would be nice but the wifi would get jammed just as much as the 4g does, if its just other scored that you are worried about these are often announced anyway.

[Steve1956]

Did anyone ask if they could rebuild the longside for safe standing,and a replica plss nook at the back of it....I long for bygone days,its not beyond the realms of possibility ...that stand is one of the worst I've ever been in and you get plssed wet through everytime it rains,I still havnt dried out from the Man-City 1-6 hammering to this day

[tarkys_ears]

I asked for a return of the Chicken Balti pie, not purchased food in the ground since they were taken of the menu

I can still taste mine from 10 years ago!

[Leisure]

The official supporters group thing, forget the name of it now, the ones who meet with the club.

I'm not going to name names, but its been the same faces for years who have a certain communication with the club, iv'e no issue with the fans having a voice, think its about time we change it up though to involve some more people for sure.

I still don't know which group you are talking about (and it seems that even you don't know) but you still feel the need to criticise it and it's members (although I don't know how you can know who the members are when you don't even know the name of the group!). There is no supporters group which has 'a certain communication with the club' (other than the Clarets Trust, which may do so as they are a shareholder). For information, there are a number of different independent supporters groups and these come together in the Burnley FC Supporters Groups, which meets on a monthly basis. This group has no arrangement to meet with the club (which we would dearly love to have!). However, we do communicate through the Supporters Liaison Officer, to either try to resolve issues which supporters have raised with us or issues which we as a group feel that we need to bring to the attention of the club. Last year the club facilitated the setting up a Supporters Board, with members chosen by the club from applications. I don't know the current position with that group, as no information on their work has been made public.