2017/18: Arsenal v Burnley – Ticket Information

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 11:16 pm

Leisure wrote:How do you come to that conclusion???

You speak like a chap that always owns the golden ticket.

tybfc · Post by **tybfc** » Tue Apr 17, 2018 11:27 pm

Jimmymaccer wrote:Totally understand those who recently have followed lots o& away games......I probably do about 7/8 every year on average.........but had a season ticket since 74, my son since 98......... been Colchester midweek, Torquay, Scarborough etc, as we all did........attend loads of Dinners, POYA dinners etc........

A Liverpool mate said all that happens there is a season ticket holder buys every away game anyway then sells the tickets on.......so they never give up the season ticket and make a fortune anyway........

But I do think Daz Bentley is too comfortable in his role......that’s all I’d say.

Done Colchester, Torquay, Exeter, Gillingham ,Brighton, Swansea, Newport, Hartlepool and I'm too tired to think of any more of the 140 grounds I've been to.

Helped organised dinners, raffles and others golf days for the youth foundation and raised around 60k.

Today I asked for a refund of my POYA dinner.

I also wonder what our PR dept do for their wages?

South West Claret. · Post by **South West Claret.** » Tue Apr 17, 2018 11:31 pm

The whole thing sounds appalling.

gandhisflipflop · Post by **gandhisflipflop** » Tue Apr 17, 2018 11:35 pm

As has been mentioned these things have been going on for far too long and my confidence in the club in this department is zero. If they cant get this right how the hell are they going to handle the europa league? Said many times - premier league club with a conference ticket office

Turfytop · Post by **Turfytop** » Tue Apr 17, 2018 11:43 pm

I've been tweeting Bentley, seems he has been getting a few complaints so he has tweeted the following

Following several comments on my timeline tonight, re Arsenal tickets. Complaints and comments can also be forwarded to our supporter liaison officer at slo@burnleyfc.com

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 11:45 pm

Is it possible we may ask for the full allocation? Or have Arsenal interfered in some way? Though something similar happened at Leicester.

tim_noone · Post by **tim_noone** » Tue Apr 17, 2018 11:46 pm

Turfytop wrote:I've been tweeting Bentley, seems he has been getting a few complaints so he has tweeted the following

Following several comments on my timeline tonight, re Arsenal tickets. Complaints and comments can also be forwarded to our supporter liaison officer at slo@burnleyfc.com

Is that called passing the buck?

Bin Ont Turf · Post by **Bin Ont Turf** » Tue Apr 17, 2018 11:58 pm

gandhisflipflop wrote:Said many times - premier league club with a conference ticket office

Sorry but that's rubbish (you probably didn't mean ticket office though).

I've never had a problem with the ticket office.

The problem here is the not knowing the ticket allocations, which has been going on for some time.

I've said before that I can't understand why it's such a secret.

We know that there only so many tickets, but if folk are going down to the ticket office to be knocked back, and then folk are buying online after that, then that's ridiculous.

aggi · Post by **aggi** » Wed Apr 18, 2018 12:12 am

So far as I understand (although obviously it's all secret) there is an online allocation and a ticket office allocation. I've bought at the ticket office before when sold out online.

IanMcL · Post by **IanMcL** » Wed Apr 18, 2018 12:35 am

Turfytop wrote: Complaints and comments can also be forwarded to our supporter liaison officer at

slo@burnleyfc.com

That's the problem right there!

Slow at Burnley!

Croydon Claret · Post by **Croydon Claret** » Wed Apr 18, 2018 6:41 am

Club now congratulating us for our support because they've sold out already. They just don't get it

mickleoverclaret · Post by **mickleoverclaret** » Wed Apr 18, 2018 7:18 am

IanMcL wrote:The problem is that regular away supporters....The ones who have been praised all season, are suddenly shut out, in favour of the 5000 club and particularly annoyingly, anyone who can get a 5000 person to get them ticket.

That's why folk are annoyed. A weekend in London for the family, now the weather is better!

I am a shareholder and still missed out, as would most of the Foundation members. That undermines this alleged priority that they get...and they pay all the time, for these instances.

Very poor from the club and they should put it right.

Ps. As I posted earlier, I managed to get mine online at 5.50pm. Probably a fluke.

Worth remembering that a large percentage of regular away supporters will be in "the 5000 club". I've not missed a game this season and i'd be annoyed if shareholders got priority over me.

ewanrob · Post by **ewanrob** » Wed Apr 18, 2018 8:23 am

Pretty disappointing really, in that it seems we still have that Corner shop mentality at the club.....hopefully they can learn from this.

Barry_Chuckle · Post by **Barry_Chuckle** » Wed Apr 18, 2018 8:29 am

ewanrob wrote:hopefully they can learn from this.

I have a déjà vu feeling here

fatboy47 · Post by **fatboy47** » Wed Apr 18, 2018 8:33 am

Where's Lee Hoos?

A simple £250 retainer would sort this out.... soon weed out the "Prem only" away fans.

ewanrob · Post by **ewanrob** » Wed Apr 18, 2018 8:41 am

I not travelled away from home for a lot of years, so I totally understand that others that do and have the points come first...but there has to be some type of filtering system in that all the tickets don't disappear in this way, and that allows people like my son and I the chance to attend. I contacted the club about the disability allocation for my son. Pitiful is all I can say, for all I know that may be a typical thing.

IanMcL · Post by **IanMcL** » Wed Apr 18, 2018 9:10 am

mickleoverclaret wrote:Worth remembering that a large percentage of regular away supporters will be in "the 5000 club". I've not missed a game this season and i'd be annoyed if shareholders got priority over me.

Not so sure that would be a correct assumption Mickleover. However, I agree that actual 5000 pointers with an away history should have a ticket (for themselves). I also think that 'investors' such as shareholders and Foundation and share folk should also get a ticket for themselves....with a history of away matches.

Then away fans and the 3000 pointers then the homers.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 9:10 am

What was the allocation last year for balance?

Spijed · Post by **Spijed** » Wed Apr 18, 2018 9:21 am

Lancasterclaret wrote:What was the allocation last year for balance?

According to the away support we took 1446 last season:
http://www.uptheclarets.com/fixtures-2/201617-fixtures" onclick="window.open(this.href);return false;

However, we are now going for Europe, with the possibility of overtaking Arsenal. Surely there will be far more interest.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 9:31 am

Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 9:34 am

CS24 wrote:Hopefully they'll revise the policy for next season.
Maybe if more of us would contact the club, they might take more tickets. I doubt it though..

2000 black armbands with 1500 on them, in Claret, might give them a clue as to our feelings on this.

UpTheBeehole · Post by **UpTheBeehole** » Wed Apr 18, 2018 9:40 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

We only took 1446 because that was the allocation the club took.

Spijed · Post by **Spijed** » Wed Apr 18, 2018 9:41 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

Using that argument are you saying that we should only take 1500 tickets regardless of how well we are doing in the league?

What happens if by a miracle we do even better next season and let's say we were doing what Leicester did. Should we only take 1500 to Arsenal next season regardless?

We are going for 6th, not playing in a meaningless end of season game?

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 9:43 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

if we took the 1500 allocation, not really, you'll notice that big clubs that sell out the away allocation at the Turf often show as 50 or so less than the total allocation.

In your argument, you'd make no allowance for our form, it being the last away day of the season, the possibility of a 6th place shoot out that could be for European qualification, so if a team ever took 868 to anywhere on a cold rainy Tuesday night just before Xmas, that should be their maximum allowed allocation for that ground until the end of time.

Anyone that gives a toss knows we'd more than likely sell the 3500 for this fixture at this time on that day.
The person in charge of this ticketing system and the secrecy is obtuse at best, likely has a disdain for the common supporter and maybe a secret Rovers fan at worst.

Leisure · Post by **Leisure** » Wed Apr 18, 2018 9:47 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

We only had 1446 fans because that was the full allocation we took. Last year the game was on the TV, so probably it was reasonable to take a small allocation but this time the circumstances are completely different.

tybfc · Post by **tybfc** » Wed Apr 18, 2018 9:48 am

Lancaster - how can you sell more tickets than you have taken?

Doh!

Mondsley · Post by **Mondsley** » Wed Apr 18, 2018 9:50 am

I don't think anyone could complain if we sell out the allocation that is "offered", as was the case with Huddersfield for example. The whole issue here is that we were (allegedly) offered 3500 but chose only to take 2000. Whoever made this deciscion needs to explain why. Please don't say it is because we only took 1400 last year. Those were totally different circumstances. Anyone with an ounce of gumption would know that the last game of the season on a bank holiday weekend with Europe at stake would be a massive draw.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 9:50 am

Point still stands lads

Whether you like it or not, we took 1446 fans to Arsenal last year. (I take the point about it being a TV game btw)

It is entirely possible that it won't be a shoot out for 6th (it might be meaningless, it might be for 5th!)

If we win all our games up to this one, then yeah, thousands will want to go

If we lose all our games up to this one, then yeah, thousands won't want to go

Club don't get this kind of thing wrong very often to be fair to them, and its very rare if you have the points that you don't go.

EDIT - and if you don't have the points, then (and I fully appreciate that real life can get in the way of having an ST and going to games) you really don't have a leg to stand on. Its about the only way this kind of thing can be done sadly.

aggi · Post by **aggi** » Wed Apr 18, 2018 9:50 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

Last year it sold out quickly, was on a Sunday that wasn't a bank holiday, was on Sky, in January when people tend to be a bit short of cash and we were mid-table (and hadn't just won five in a row).

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 9:52 am

IanMcL wrote:Not so sure that would be a correct assumption Mickleover. However, I agree that actual 5000 pointers with an away history should have a ticket (for themselves). I also think that 'investors' such as shareholders and Foundation and share folk should also get a ticket for themselves....with a history of away matches.

Then away fans and the 3000 pointers then the homers.

The thing is Ian the qualification for away tickets policy is quite another issue to the small mindedness of the club not taking the full amount of tickets that they could.

It's a genuine issue but it is only an issue in this case because of the Top Secret Away Allocation SCANDAL
there I've said it it's a SCANDAL

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 9:52 am

Ok,ok, ok, ok

Thousands of you want to go, and the club have ****** up and someone should be fired.

Happy now?

Jeez

Spijed · Post by **Spijed** » Wed Apr 18, 2018 9:54 am

Lancasterclaret wrote:Point still stands lads

Whether you like it or not, we took 1446 fans to Arsenal last year. (I take the point about it being a TV game btw)

It is entirely possible that it won't be a shoot out for 6th (it might be meaningless, it might be for 5th!)

If we win all our games up to this one, then yeah, thousands will want to go

If we lose all our games up to this one, then yeah, thousands won't want to go

Club don't get this kind of thing wrong very often to be fair to them, and its very rare if you have the points that you don't go.

It's irrelevant how we do between now and the Arsenal game as people want to purchase tickets now in the hope that we will still be fighting for 6th.

If we fall away the tickets will have already been purchased.

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 9:55 am

Lancasterclaret wrote:Point still stands lads

Whether you like it or not, we took 1446 fans to Arsenal last year. (I take the point about it being a TV game btw)

It is entirely possible that it won't be a shoot out for 6th (it might be meaningless, it might be for 5th!)

If we win all our games up to this one, then yeah, thousands will want to go

If we lose all our games up to this one, then yeah, thousands won't want to go

Club don't get this kind of thing wrong very often to be fair to them, and its very rare if you have the points that you don't go.

line 1, I explained To you that the likes of Chelsea show as 50 or so less than say Spurs when they got the same allocation and could both have shifted 5000 tickets if offered.

Last line... your moving into Comedy their Pal

Finally If it's you in charge of Ticketing Policy, or you're shagging that individual it's time for you or them to come out of the closet

Mondsley · Post by **Mondsley** » Wed Apr 18, 2018 9:56 am

Lancasterclaret wrote:Ok,ok, ok, ok

Thousands of you want to go, and the club have ****** up and someone should be fired.

Happy now?

Jeez

Not asking for anyone to be fired. But an explanation as to why only 2000 were asked for would be nice.

twiggy1882 · Post by **twiggy1882** » Wed Apr 18, 2018 9:57 am

Lancasterclaret wrote:Right, so last year we took 1446 fans.

And this year people are moaning because the club have taken a small allocation?

Yep, sounds standard

Nonsensical.

I remember when we didn't sell out at Preston and Charlton in years gone by, but based on you're theory of taking a small allocation because of previous visits, then we should have taken less fans for those pivotal games in our Championship winning season?!

Can you imagine not having 6000 fans at Deepdale that night or not taking the full allocation at Charlton and watching us win the league because of previous away games. It's all circumstantial.

Someone at the club has made this decision without taking into account the fact that this game is played over a bank holiday weekend, not televised and could confirm our European involvement by cementing 7th OR we could even pip Arsenal to 6th position.

At the end of what has been a truly memorable season, they have really let the fans down on this one. There needs to be answers.

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 9:57 am

Lancasterclaret wrote:Ok,ok, ok, ok

Thousands of you want to go, and the club have ****** up and someone should be fired.

Happy now?

Jeez

With you Yes

With the club No

aggi · Post by **aggi** » Wed Apr 18, 2018 9:58 am

Lancasterclaret wrote:Point still stands lads

Whether you like it or not, we took 1446 fans to Arsenal last year. (I take the point about it being a TV game btw)

It's not a very relevant point though. I remember the same problem last year with it selling out early, we only took 1,446 as that was all that was available. If we'd taken 2,000 tickets and not sold out it was relevant. If we'd only taken 100 tickets and sold out then claiming we should only take 100 tickets the season after wouldn't really make sense.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 10:02 am

Nope, I just don't feel the need to join in with the more and more outlandish attempts to go massively over the top about our ticket allocation.

Maybe its something that you might want to consider if you want a serious debate on this?

The club have their reasons for doing this, and there are proper mechanisms for bringing this to the clubs attention. May I suggest that ranting at DB on twitter isn't possibly the best way to go about it (though a tweet to him politely asking him is an excellent way)

Is that supporters clubs meeting with the club still a thing? Then get them to bring it up with them at the next meeting.

End of the day, the club have made this decision for a reason. I suggest finding out what that reason is would be a good place to start.

aggi · Post by **aggi** » Wed Apr 18, 2018 10:04 am

I tried emailing the club, their reason for not disclosing the allocations are further up this thread somewhere.

They didn't really explain why they couldn't announce allocations whereas other clubs could. This is how Bournemouth do it for example:
https://www.afcb.co.uk/news/tickets/wes ... -announced" onclick="window.open(this.href);return false;
https://www.afcb.co.uk/news/tickets/tic ... d-december" onclick="window.open(this.href);return false;

Mondsley · Post by **Mondsley** » Wed Apr 18, 2018 10:06 am

Lancasterclaret wrote:Nope, I just don't feel the need to join in with the more and more outlandish attempts to go massively over the top about our ticket allocation.

Maybe its something that you might want to consider if you want a serious debate on this?

The club have their reasons for doing this, and there are proper mechanisms for bringing this to the clubs attention. May I suggest that ranting at DB on twitter isn't possibly the best way to go about it (though a tweet to him politely asking him is an excellent way)

Is that supporters clubs meeting with the club still a thing? Then get them to bring it up with them at the next meeting.

End of the day, the club have made this decision for a reason. I suggest finding out what that reason is would be a good place to start.

And an explanation of the reason for the decision is what is needed. Not too much to ask surely?

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 10:08 am

First, apologies to all of you I've not got around to reply to!

You all seem to be making the same point so please treat my replies as a general reply to all!

At the end of what has been a truly memorable season, they have really let the fans down on this one. There needs to be answers.

First point, absolutely it has been an amazing season and I fully appreciate that the club look to have made an error on this one but

What sort of answers would satisfy you?

BTW I've over 7000 points, and if I don't get tickets for a game, then I don't get tickets for a game. I'm annoyed, but I understand how it works. I see it as giving me a very good chance of getting tickets for a game I want to go to, but not a guarantee.

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 10:16 am

Here's a point on common sense with a safety angle.

If a club takes a small allocation of Tickets for a game where a larger allocation was available.
knowing that in that game it is likely that more of their fans want to travel than the allocation taken.
If the home club are likely not to fill their home seats
In the actual event many away fans travel and fill the empty seats in the Home ends
Also If there is a dirty big empty area next to the away end not being used. and should trouble subsequently break out in the home ends.
Well that's a silly policy.
This may or may not be relevant for this fixture.
In general though it is.
Dereliction of duty

Spijed · Post by **Spijed** » Wed Apr 18, 2018 10:17 am

Lancasterclaret wrote:First, apologies to all of you I've not got around to reply to!

You all seem to be making the same point so please treat my replies as a general reply to all!

First point, absolutely it has been an amazing season and I fully appreciate that the club look to have made an error on this one but

What sort of answers would satisfy you?

BTW I've over 7000 points, and if I don't get tickets for a game, then I don't get tickets for a game. I'm annoyed, but I understand how it works. I see it as giving me a very good chance of getting tickets for a game I want to go to, but not a guarantee.

I just think the club could let the handbrake off once in a while.

If they had taken the max (Apparently 3,500) then there would have been a good chance of a good following.

However, had they not sold out then what's the worst that could happen - just a few grand in lost ticket sales. Next season the club could justify not taking the bigger allocation.

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 10:19 am

Mondsley wrote:And an explanation of the reason for the decision is what is needed. Not too much to ask surely?

They can't give an explanation, because it won't hold up to scrutiny.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 10:24 am

It would help though if they gave one surely?

tybfc · Post by **tybfc** » Wed Apr 18, 2018 10:30 am

Lancasterclaret wrote:It would help though if they gave one surely?

But we don't have a PR department so there isn't anybody to do it!

ClaretTony · Post by **ClaretTony** » Wed Apr 18, 2018 10:32 am

Lancasterclaret wrote:Is that supporters clubs meeting with the club still a thing? Then get them to bring it up with them at the next meeting.

Yes - and it is on the agenda for the next meeting. Have to add that I don't know what allocation we've taken for this game and would suggest that any numbers can only be speculation given that neither club have publicised it.

BleedingClaret · Post by **BleedingClaret** » Wed Apr 18, 2018 10:32 am

Spijed wrote:I just think the club could let the handbrake off once in a while.

If they had taken the max (Apparently 3,500) then there would have been a good chance of a good following.

However, had they not sold out then what's the worst that could happen - just a few grand in lost ticket sales. Next season the club could justify not taking the bigger allocation.

Yes I agree, and I've said similar, if they took the bigger allocation and got their fingers ever so slightly burnt, as it's not like it would really hurt them financially, currently, then there it is, their justification, for the future fixtures.
However they are convicting without evidence in this case. and without applying commonsense either.
Hey, they could even have taken the 3500 and offered free travel, bit of a 'One town, One Club Mentality' Marketing Policy.
Maybe just for Season Ticket holders, then they displayed a further incentive to get a Season Ticket.
Positive Marketing, rather than this, as someone else above put it so succinctly, Corner Shop Mentality.

Lancasterclaret · Post by **Lancasterclaret** » Wed Apr 18, 2018 10:33 am

There is a reason they have asked for this allocation though Ty

The procedures in place for ticket requirements for every away game will be exactly the same (though the current position and run are variables of course!)

tybfc · Post by **tybfc** » Wed Apr 18, 2018 10:44 am

Lancasterclaret wrote:There is a reason they have asked for this allocation though Ty

The procedures in place for ticket requirements for every away game will be exactly the same (though the current position and run are variables of course!)

No doubt Lancaster. Why oh why does nobody tell us what they are?

And thanks ClaretTony for trusting me on this one "Yes - and it is on the agenda for the next meeting. Have to add that I don't know what allocation we've taken for this game and would suggest that any numbers can only be speculation given that neither club have publicised it."

I'm off out to buy food for my kid's Guinea pig!