Virgin delay/repay

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# 1
Steve1956
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Virgin delay/repay

Postby Steve1956 » Wed Apr 17, 2019 6:14 pm

Has anyone claimed being delayed by train apparently if it's over 30 mins its 50% of your ticket price and 100% if over an hour....if so how long does it take to be paid out,claimed on Saturday and got confirmation by email,havnt heard a jot since

# 2
kentonclaret
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Re: Virgin delay/repay

Postby kentonclaret » Wed Apr 17, 2019 6:33 pm

I had a delay/repay claim with South Western Railway that I submitted 6 weeks ago and have received neither an acknowledgement nor the required refund. Unfortuntately, because I do not have a scanner I had to send the claim by post. I have given up on it now and just written the amount off. The original tickets have to be submitted with the claim and have probably been binned.

Perhaps I should write a letter of complaint to Chris Grayling. :evil: :evil: :evil:

# 3
conyoviejo
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Re: Virgin delay/repay

Postby conyoviejo » Wed Apr 17, 2019 6:35 pm

It's easier to get blood out of a stone then a railway ticket refund..

# 4
Bosscat
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Re: Virgin delay/repay

Postby Bosscat » Wed Apr 17, 2019 6:39 pm

Steve1956 wrote:Has anyone claimed being delayed by train apparently if it's over 30 mins its 50% of your ticket price and 100% if over an hour....if so how long does it take to be paid out,claimed on Saturday and got confirmation by email,havnt heard a jot since

https://www.thetrainline.com/en/help/qu ... mpensation

Virgin
50% for 1/2 hour delay

Delays of over 60 minutes = 100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

I know its different but Virgin Airways paid out within 10 days of Claim being verified and details forwarded....

# 5
turfytopper
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Re: Virgin delay/repay

Postby turfytopper » Wed Apr 17, 2019 6:42 pm

Steve1956 wrote:Has anyone claimed being delayed by train apparently if it's over 30 mins its 50% of your ticket price and 100% if over an hour....if so how long does it take to be paid out,claimed on Saturday and got confirmation by email,havnt heard a jot since

Can take up to 28 days. Occasionally mine have.

# 6
thatdberight
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Re: Virgin delay/repay

Postby thatdberight » Wed Apr 17, 2019 6:42 pm

Yes. Filled in the form. Waited a few days. Very easy.

# 7
Steve1956
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Re: Virgin delay/repay

Postby Steve1956 » Wed Apr 17, 2019 6:49 pm

conyoviejo wrote:It's easier to get blood out of a stone then a railway ticket refund..

So they promise you the earth....and make you wait forever :(

# 8
Steve1956
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Re: Virgin delay/repay

Postby Steve1956 » Wed Apr 17, 2019 6:50 pm

Bosscat wrote:https://www.thetrainline.com/en/help/question/5148/my-train-was-delayed-can-i-claim-compensation

Virgin
50% for 1/2 hour delay

Delays of over 60 minutes = 100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

I know its different but Virgin Airways paid out within 10 days of Claim being verified and details forwarded....

Ooooerrrr get you, flying everywhere :lol:

# 9
Bosscat
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Re: Virgin delay/repay

Postby Bosscat » Wed Apr 17, 2019 6:56 pm

Steve1956 wrote:Ooooerrrr get you, flying everywhere :lol:

Aren't you a jet-setter then Steve :D

# 10
Steve1956
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Re: Virgin delay/repay

Postby Steve1956 » Wed Apr 17, 2019 7:03 pm

Bosscat wrote:Aren't you a jet-setter then Steve :D

Hate flying buddy,mite do a few long hauls in my dotage though

# 11
Targetman
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Re: Virgin delay/repay

Postby Targetman » Wed Apr 17, 2019 7:46 pm

If you have booked your train tickets via Virgin Trains own website then any refund due is paid automatically by Virgin without needing to actually claim.

# 12
ChrisG
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Re: Virgin delay/repay

Postby ChrisG » Wed Apr 17, 2019 7:52 pm

Had a Transpennine train from Liverpool to Manchester Victoria cancelled about 3 weeks ago.

Went on the website, uploaded pic of ticket, and got confirmation email all during the journey back on next train.

Refund paid into account 10 days later.

# 13
Steve1956
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Re: Virgin delay/repay

Postby Steve1956 » Wed Apr 17, 2019 7:54 pm

ChrisG wrote:Had a Transpennine train from Liverpool to Manchester Victoria cancelled about 3 weeks ago.

Went on the website, uploaded pic of ticket, and got confirmation email all during the journey back on next train.

Refund paid into account 10 days later.

Well your are Chris Grayling so I should think so :lol:

# 14
ChrisG
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Re: Virgin delay/repay

Postby ChrisG » Wed Apr 17, 2019 9:15 pm

Steve1956 wrote:Well your are Chris Grayling so I should think so :lol:


Oh you said train repay. I thought you meant ferry.

# 15
Herts Clarets
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Re: Virgin delay/repay

Postby Herts Clarets » Thu Apr 18, 2019 7:16 am

Also depends on the reason for delay. I had a delay of just over 1 hour on a GWR train from Paddington to Exeter. The delay was caused by someone being hit by a train at Newbury, so the TOC are not liable for this.

# 16
box_of_frogs
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Re: Virgin delay/repay

Postby box_of_frogs » Thu Apr 18, 2019 7:37 am

Had Virgin pay out relatively quickly. The key point being this thread is all about Virgin trains, not all the other companies!!!!

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CharlieinNewMexico
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Re: Virgin delay/repay

Postby CharlieinNewMexico » Thu Apr 18, 2019 7:56 am

conyoviejo wrote:It's easier to get blood out of a stone then a railway ticket refund..


Unfortunately you were coming from a bad end

https://youtu.be/HnwgjoTq1PM


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