Direct Debit/Ticketing Queries

[BigGaz]

Morning,

I'm wanting to change the account that my direct debit comes out of. I emailed the mailbox suggested by bfc.com roughly two weeks ago now, and have followed it up but i've not even received an acknowledgement that correspondence has been received.

I've also tried ringing the suggested phone line over the course of a few days but it just rings through on to a voicemail which is seemingly not picked up either.

I'm just hoping to gain an understanding of whether i am being perhaps a bit impatient and these lead times are standard, whether there is an alternative comms channel that is more responsive, or whether it is better just to pop in a little bit earlier tonight before the game?

I have tried again today but i do appreciate it's a match day and they are likely to be busy.

Would appreciate advice from anyone that has been through this same process recently.

Thanks very much

[Burnley1989]

I went in this week, asked them to ensure my tickets would work this week and that nobody would have tickets in my seat again, the lady looked at me like I was making it up, clicked her mouse a few times and said ‘they will be fine’
I hope so…

To answer your question, I’d pop in, good luck!

[Longtimeclaret]

The ticket office is a joke
Completely non responsive telephone service.

[ClaretAL]

Not wanting to hijack the thread, but I feel your pain with the ticket office. Does anyone know if there is a way to upgrade a season card for a match from Child to OAP for the odd match without having to go in to the ticket office? Unless I take time of work I cant get to the ticket office before 5pm, and looking at the opening times they are no open tonight unless I have this wrong? An the last time I did it the lady in the ticket office said you need to make sure you do this 3 days in advance of a match, so need to do something before Saturdays match.

[ClaretTony]

Morning,

I'm wanting to change the account that my direct debit comes out of. I emailed the mailbox suggested by bfc.com roughly two weeks ago now, and have followed it up but i've not even received an acknowledgement that correspondence has been received.

I've also tried ringing the suggested phone line over the course of a few days but it just rings through on to a voicemail which is seemingly not picked up either.

I'm just hoping to gain an understanding of whether i am being perhaps a bit impatient and these lead times are standard, whether there is an alternative comms channel that is more responsive, or whether it is better just to pop in a little bit earlier tonight before the game?

I have tried again today but i do appreciate it's a match day and they are likely to be busy.

Would appreciate advice from anyone that has been through this same process recently.

Thanks very much

I’m told the email address you should use is directdebit@burnleyfc.com - try that and if you have no success then give me a shout.

[Simps]

I’ve just added my own experience on another thread.

I emailed the club on Friday asking for prices on two different sets of seats in the ground, in different stands, fir my 80-0dd year old in laws who are not able to set up a Clarets account.

I left a voicemail as well for a call back, tried countless times to ring them yesterday and today, and still got no response.

Ticket office is a shambles - even the store said when I rang them instead that “there’s definitely people up there”

[BigGaz]

I’m told the email address you should use is directdebit@burnleyfc.com - try that and if you have no success then give me a shout.

Alas, That’s the one I’ve used unfortunately. I’ll set off a bit earlier tonight and nip to the ticket office before it gets busier. If I get stuck there I might come back to you if that’s ok thanks Tony?

Thanks all for your comments.

[ClaretTony]

Alas, That’s the one I’ve used unfortunately. I’ll set off a bit earlier tonight and nip to the ticket office before it gets busier. If I get stuck there I might come back to you if that’s ok thanks Tony?

Thanks all for your comments.

That's the one - not sure why it's not been picked up. I'd try it again.

[Father Jack]

I’ve just added my own experience on another thread.

I emailed the club on Friday asking for prices on two different sets of seats in the ground, in different stands, fir my 80-0dd year old in laws who are not able to set up a Clarets account.

I left a voicemail as well for a call back, tried countless times to ring them yesterday and today, and still got no response.

Ticket office is a shambles - even the store said when I rang them instead that “there’s definitely people up there”

I sent a very unhappy email afew weeks ago (extract below) having been getting nowhere trying and trying to call.

“ Hi. I called over 20 times on Saturday before 12:30. Always rang to voicemail.
I left a message for a call back. Nobody did.
Have tried again to call at different times today. But again always to voicemail.
Your system is incredibly frustrating and disheartening as I can’t get to Turf Moor easily on a non match day. I’d rather be put in a queue as atleast that would give me some confidence that somebody is answering the phone.

Please can someone please call me on xxxxxxx so I can order the tickets that I want”

- - -
I then got a call back the following morning and processed the transaction very quickly on the call.

It’s a real shame to have to send a grumpy email but I had no other way to cut through. It also doesn’t feel like an isolated issue given this thread and other similar ones previously so hopefully someone at the club will read it and can do something to improve the system.