Clarets+

gtclaret · Post by **gtclaret** » Sat Dec 17, 2022 2:57 pm

I've paid the £10 but cannot log in now, anyone else having trouble

Rowls · Post by **Rowls** » Sat Dec 17, 2022 2:57 pm

Yes. Can't get it to load.

Fortunately I haven't yet paid anything.

Pickles · Post by **Pickles** » Sat Dec 17, 2022 2:58 pm

Yeah, same for me.

jtv · Post by **jtv** » Sat Dec 17, 2022 2:59 pm

Same for me. Sorry my thread crossed this

RVclaret · Post by **RVclaret** » Sat Dec 17, 2022 2:59 pm

Yup same. Website is broken. Ffs.

SlidingTackle · Post by **SlidingTackle** » Sat Dec 17, 2022 2:59 pm

Yep, me too. Entire Burnley Football Club website seems frozen....

the_magic_rat · Post by **the_magic_rat** » Sat Dec 17, 2022 3:00 pm

Yes, me too but I have paid!

NewForestClaret · Post by **NewForestClaret** » Sat Dec 17, 2022 3:01 pm

Same here too. First time I have tried it. Not a good show!

RVclaret · Post by **RVclaret** » Sat Dec 17, 2022 3:01 pm

Well, it's not looking good.

Any links anywhere?

upanatem · Post by **upanatem** » Sat Dec 17, 2022 3:02 pm

Same here. Site is unresponsive.

Rowls · Post by **Rowls** » Sat Dec 17, 2022 3:02 pm

https://thegentleclass.com/xet3/?sport=soccer

working for me

Lord_Bob · Post by **Lord_Bob** » Sat Dec 17, 2022 3:03 pm

Paid $140 for the season and nothing happening - not good. not expecting a refund either....

Stacks · Post by **Stacks** » Sat Dec 17, 2022 3:05 pm

What a joke

claretseb · Post by **claretseb** » Sat Dec 17, 2022 3:06 pm

Same here. Managed to get Clarets+ on my phone via Match Centre but website via desktop is dead.

Belgianclaret · Post by **Belgianclaret** » Sat Dec 17, 2022 3:06 pm

Same problem for me, glad I checked on here

RVclaret · Post by **RVclaret** » Sat Dec 17, 2022 3:06 pm

Rowls wrote: ↑
Sat Dec 17, 2022 3:02 pm
https://thegentleclass.com/xet3/?sport=soccer

working for me

Thanks

gtclaret · Post by **gtclaret** » Sat Dec 17, 2022 3:06 pm

It's absolutely discusting

cricketfield73 · Post by **cricketfield73** » Sat Dec 17, 2022 3:11 pm

The official website is pathetic at the best of times but this really takes the biscuit.

boatshed bill · Post by **boatshed bill** » Sat Dec 17, 2022 3:15 pm

The match clock is still working

mkmel · Post by **mkmel** » Sat Dec 17, 2022 3:21 pm

I am getting virtually constant buffering on Rowls link

boatshed bill · Post by **boatshed bill** » Sat Dec 17, 2022 3:23 pm

mkmel wrote: ↑
Sat Dec 17, 2022 3:21 pm
I am getting virtually constant buffering on Rowls link

yes, I gave up with it.

ClaretST50 · Post by **ClaretST50** » Sat Dec 17, 2022 3:23 pm

If it helps anybody I am able to watch it on my phone using the Burnley FC app. Don't ask me why but it has given me a stream!

simonclaret · Post by **simonclaret** » Sat Dec 17, 2022 3:23 pm

Club have tweeted it’s being worked on

Buxtonclaret · Post by **Buxtonclaret** » Sat Dec 17, 2022 3:27 pm

Wonder if we'll get our 10 quid back.
Feel like I've been mugged!!

ClaretST50 · Post by **ClaretST50** » Sat Dec 17, 2022 3:28 pm

If it helps anybody, I am watching it on my phone using the BFC App

Buxtonclaret · Post by **Buxtonclaret** » Sat Dec 17, 2022 3:33 pm

Rowls wrote: ↑
Sat Dec 17, 2022 3:02 pm
https://thegentleclass.com/xet3/?sport=soccer

working for me

Good link that, Rowls.

NRC · Post by **NRC** » Sat Dec 17, 2022 3:44 pm

I've given up - watching a great 3rd place game instead. I shall certainly be expecting a refund

boatshed bill · Post by **boatshed bill** » Sat Dec 17, 2022 3:46 pm

Good finish from Orsic.

cricketfield73 · Post by **cricketfield73** » Sat Dec 17, 2022 5:02 pm

Great news - official website now back up and running.
Hats off to the tech team.

mkmel · Post by **mkmel** » Sat Dec 17, 2022 5:09 pm

mkmel wrote: ↑
Sat Dec 17, 2022 3:21 pm
I am getting virtually constant buffering on Rowls link

I missed the Cork possible penalty incident their goal their possible penalty incident our third goal being scored the ball hitting the bar and Roberts wrongly sent off their penalty being taken and saved and the bad foul on Twine.

But I saw the rest of the game

mkmel · Post by **mkmel** » Sat Dec 17, 2022 5:27 pm

Will any of you guys get your money back?

Spartan Claret · Post by **Spartan Claret** » Sat Dec 17, 2022 6:48 pm

I couldn't get it to work either, paid £10 to Middlesbrough Live instead. Which made interesting commentary

Buxtonclaret · Post by **Buxtonclaret** » Sat Dec 17, 2022 7:02 pm

mkmel wrote: ↑
Sat Dec 17, 2022 5:27 pm
Will any of you guys get your money back?

I've emailed them.
Sadly, replying to emails hasn't always been a strong point for them.

mkmel · Post by **mkmel** » Sat Dec 17, 2022 7:04 pm

An apology from the club followed by reimbursing all you guys should be a must.

upanatem · Post by **upanatem** » Sat Dec 17, 2022 8:46 pm

cricketfield73 wrote: ↑
Sat Dec 17, 2022 5:02 pm
Great news - official website now back up and running.
Hats off to the tech team.

Sorry, I see this very differently. Today's website debacle represented awful customer service.

Why was it not checked beforehand to ensure all was OK? Why was no-one on hand to monitor the site during the game to make sure there were no ongoing problems? If it was known beforehand that there was a problem, why no message on home page to let everyone know?

No 'hats off to the tech team' from me.

IanMcL · Post by **IanMcL** » Sat Dec 17, 2022 9:01 pm

My book club only had the Middlesbrough version. The Burnley option was showing Sky Sport. Must have been some failings in the time space relativity.

TheOriginalLongsider · Post by **TheOriginalLongsider** » Sun Dec 18, 2022 9:15 am

upanatem wrote: ↑
Sat Dec 17, 2022 8:46 pm
Sorry, I see this very differently. Today's website debacle represented awful customer service.

Why was it not checked beforehand to ensure all was OK? Why was no-one on hand to monitor the site during the game to make sure there were no ongoing problems? If it was known beforehand that there was a problem, why no message on home page to let everyone know?

No 'hats off to the tech team' from me.

I think he/she was being sarcastic. The web site started working after the game finished

the_magic_rat · Post by **the_magic_rat** » Sun Dec 18, 2022 1:30 pm

Can anyone suggest who I should write to at the Club to request a refund? I got two mails on Friday from noreply@streamamg.com confirming my purchase and, without any irony whatsoever, advising I should contact them if I had any problems.

simonclaret · Post by **simonclaret** » Mon Dec 19, 2022 1:54 pm

the_magic_rat wrote: ↑
Sun Dec 18, 2022 1:30 pm
Can anyone suggest who I should write to at the Club to request a refund? I got two mails on Friday from noreply@streamamg.com confirming my purchase and, without any irony whatsoever, advising I should contact them if I had any problems.

I emailed burnleytv@streamamg.com requesting a refund. Only had an auto-response to date.

cricketfield73 · Post by **cricketfield73** » Mon Dec 19, 2022 2:03 pm

After inadvertently buying the Rotherham match twice I attempted to contact StreamAMG on 18 occasions using both of their supplied email addresses and didn't so much as get an acknowledgement so based on my experience they seem like a pretty shoddy outfit.

edenclaret · Post by **edenclaret** » Mon Dec 19, 2022 2:10 pm

The pass is showing as valid till Dec 22nd.
Is the Man U match being streamed on the player?

No info at all regarding the 'noshow' on Saturday by the 'Claretplayer' for those of us who couldn't attend in person. Very poor.

the_magic_rat · Post by **the_magic_rat** » Mon Dec 19, 2022 5:20 pm

simonclaret wrote: ↑
Mon Dec 19, 2022 1:54 pm
I emailed burnleytv@streamamg.com requesting a refund. Only had an auto-response to date.

Thanks for that Simon. I've written to the address you suggested. I've also written to someone called James Forsyth who, I'm led to believe from the Club website, is Head of Retail at the Football Club, commenting on the Club's extremely poor (non)-handling of the fiasco.

clarethomer · Post by **clarethomer** » Mon Dec 19, 2022 6:36 pm

Club just released a statement saying they are investigating what happened and arranging a refund process for all affected.

https://twitter.com/BurnleyOfficial/sta ... wsrc%5Etfw

edenclaret · Post by **edenclaret** » Tue Dec 20, 2022 9:21 am

It's good that they've acknowledged the problem.
A full refund is the very least that's needed, along with steps taken to avoid reoccurrence.

The language used is a bit mild 'an inconvenience' ......come on! this is the Clarets on a roll....it was a 'big disappointment'!
....and the whole match was unavailable.

clarethomer · Post by **clarethomer** » Thu Dec 22, 2022 4:03 pm

another update for all affected

https://www.burnleyfootballclub.com/con ... gh-fixture

edenclaret · Post by **edenclaret** » Fri Dec 23, 2022 11:28 am

Cheers for headsup clarethomer.
Have replied to email as detailed in the link.

No reply...or refund received as yet.
I'll expect it when I see it!

Wokingclaret · Post by **Wokingclaret** » Fri Dec 23, 2022 3:15 pm

Thanks, I have emailed too

BedfordsDad · Post by **BedfordsDad** » Wed Dec 28, 2022 4:04 pm

Today, after resending my original e-mail and requesting a response to my claim for a refund, I have now received confirmation that they have actioned the refund, which will be credited within the next seven days.
Maybe I will now try the system once again for Friday's game !

simonclaret · Post by **simonclaret** » Thu Dec 29, 2022 1:09 pm

Didn't receive a response to my first email, have forwarded it back to them. Pretty shoddy service this, not sure why they couldn't automatically refund everyone charged for the Boro game.

simonclaret · Post by **simonclaret** » Thu Jan 05, 2023 7:27 pm

Has anyone received a refund for the Middlesbrough game? I'm still waiting.

Also, they've just charged me again for the Swansea game!