New Ticket Scheme

[Leisure]

It will for sure but I think we will get one entire side which is 5000.

Not a chance! Last season they gave away fans a max of around 1300 and this season they'll have a greater demand for home seats, so may not even give 1300.

[wilks_bfc]

If you don't get emails you need to check your settings. You might have ticked the no box for mail. I wasn't getting them but I have checked my junk and there they are.

These are my preferences so can’t see any issue there and they aren’t going to junk

I did actually get the email about them going to Ticketmaster, so they do have correct email but just seems random when I get them. I don’t receive the “survey” emails either

[Leisure]

Is it me, but if you buy the gold package and you have access to away tickets on Day 3 of sales, why does the example show you having access on Day 5?

Also, on the email link I got it states that Home priority for gold will be Tuesday 9th July but on the link to the website it states Wednesday 10th July.

Seems a right royal mess if you ask me. Likewise I did the membership last year and didn't receive a card until half way through the season, so I couldn't receive any discounts, as prior to receiving the card the club shop had no record of memberships.

Like last year you end up having more questions than answers and you would think the initial communication on this would be clear and not contradictory

Platinum get access to away tickets on the Friday before they go on sale to ST holders on the following Monday. It's the Gold category people who can buy them on day 3 or 5!

[KBFC]

But is it 3 or 5 days? It clearly says Day 3. How can that be ambiguous it's either day 3 or 5? Honestly it just makes you not bother. I'm sure the club aren't fussed as they will no doubt sell anyway but I'm out!!

[jedi_master]

Not a chance! Last season they gave away fans a max of around 1300 and this season they'll have a greater demand for home seats, so may not even give 1300.

That's a shame, was quite excited by what I had read on the site I had linked.

[Whatsupdoc]

Has anybody actually managed to buy one of these. I have tried several times and each time I get to the final step of paying it says there is an error!

[durhamclaret]

Has anybody actually managed to buy one of these. I have tried several times and each time I get to the final step of paying it says there is an error!

Same here Whatsup, I am having exactly the same problem. BFC are not very good are they?

[wilks_bfc]

That's a shame, was quite excited by what I had read on the site I had linked.

I’d assume the potential for full stand would just be for cup games

[jedi_master]

I cannot even work out how to check my points total these days on the website - after I log in, it used to be the case it would show your Clarets Number and points total within the profile section. That now just seems to show my contact details and marketing preferences.

[durhamclaret]

Success at last, hope I find the scheme of good value

[claretonthecoast1882]

I cannot even work out how to check my points total these days on the website - after I log in, it used to be the case it would show your Clarets Number and points total within the profile section. That now just seems to show my contact details and marketing preferences.

Hopefully you have better luck than me. They have updated the ticket site this morning and I have lost a further 1000 loyalty points today on top of about 5000 last summer

[claretonthecoast1882]

Family and friends appears to be no longer there either.

Has one club ever struggled so badly before with something so simple as ticketing

[Quickenthetempo]

Ticket master have added 50 points to my loyalty account for buying tickets to watch James through them in 2008.

[clarets1978]

I cannot even work out how to check my points total these days on the website - after I log in, it used to be the case it would show your Clarets Number and points total within the profile section. That now just seems to show my contact details and marketing preferences.

You need to log in to the ticketing site not the website. It does that when you log into the website

[clarets1978]

One thing I have found with the new ticketing site is that all my friends and family have been erased and have to start again

[jedi_master]

You need to log in to the ticketing site not the website. It does that when you log into the website

Perfect, thanks for this that has worked. Such a strange website these days with multiple log ins for shopping, ticketing and whatever 'Seat Unique' is. Ticketmaster to come too...

How hard can it be to not just merge this stuff under one authorisation? Friends and family gone too as you've said. Bizarre. A student could knock up better using something as cookie cutter as Squarespace, it's very poor.

[claretonthecoast1882]

Perfect, thanks for this that has worked. Such a strange website these days with multiple log ins for shopping, ticketing and whatever 'Seat Unique' is. Ticketmaster to come too...

How hard can it be to not just merge this stuff under one authorisation? Friends and family gone too as you've said. Bizarre. A student could knock up better using something as cookie cutter as Squarespace, it's very poor.

I have just added the family and friends accounts and they have all lost around 1000 points.

2 accounts are even down to 1500 points despite being season ticket holders for years. Without doing 1 away game or cup game they both should be on 1750 and have been to loads of aways and cups.

[burnmark]

I have just added the family and friends accounts and they have all lost around 1000 points.

2 accounts are even down to 1500 points despite being season ticket holders for years. Without doing 1 away game or cup game they both should be on 1750 and have been to loads of aways and cups.

Just checked mine and I’ve dropped considerably below the usual 2000 priority after being closer to 3000 last season.

[Leisure]

In season 2018/19 there were 27 away games and home cup games, so that = 270 points + 350 for a ST. So by my reckoning the maximum that should have been deducted from people's Loyalty Points total is 620. I'll check this with the TO.

[claretonthecoast1882]

In season 2018/19 there were 27 away games and home cup games, so that = 270 points + 350 for a ST. So by my reckoning the maximum that should have been deducted from people's Loyalty Points total is 620. I'll check this with the TO.

960 seems to be the magic figure that has been removed

[claretonthecoast1882]

Just checked mine and I’ve dropped considerably below the usual 2000 priority after being closer to 3000 last season.

Least it's not just mine then Maybe they should have used a calculator when doing the sums

[wilks_bfc]

My F&F are still connected to my account and tbh all the points look accurate for us

[Bosscat]

Am down to 1560 from 2460 ... so have lost 900 points ...

[Foshiznik]

I knew i'd have a low points total as I've only been able to go to about 10 games home and away last season, but my points total is 10... surely it should be more than a point a game?

[claretonthecoast1882]

I knew i'd have a low points total as I've only been able to go to about 10 games home and away last season, but my points total is 10... surely it should be more than a point a game?

I think you've won this game

[Foshiznik]

I think you've won this game

Please tell me a pair of away tickets are the prize?

[claretonthecoast1882]

Please tell me a pair of away tickets are the prize?

yeah but they will cost you 5 points each

[Claret Till I Die]

960 seems to be the magic figure that has been removed

960 removed from mine as well

[Bosscat]

In season 2018/19 there were 27 away games and home cup games, so that = 270 points + 350 for a ST. So by my reckoning the maximum that should have been deducted from people's Loyalty Points total is 620. I'll check this with the TO.

I certainly did not attend 27 away and home cup cames ... but have lost 900 points

[ClaretInLeeds]

Also lost 960 points.

The website is dreadful to use - I thought it would be easier than the previous effort. Alas, that is not the case.

[bfcfan1882]

Prior to the Salford game I had 2400 points (06.09.23).

I now have 1860.

[jedi_master]

Down to 1470 - cannot remember the figure, but was over 2000 last season. I suppose this is why the membership schemes they're running become attractive though, as it's now a rolling figure and I am under the threshold for 2nd day of sale purchases now.

£150 just to try and ensure I get to Oxford and Plymouth! I am the sucker that will probably end up paying it though, sorry.

[Claret Till I Die]

Will the threshold still be 2000 points though?

[aggi]

A couple of accounts on mine have lost 1070. Was it an extra year due to Covid. The figures deucted all look like they may have an extra 350 and a bit more on there. All under 2,000 points so I suspect the threshold will be under that if this is what they're going with.

[Leisure]

Down to 1470 - cannot remember the figure, but was over 2000 last season. I suppose this is why the membership schemes they're running become attractive though, as it's now a rolling figure and I am under the threshold for 2nd day of sale purchases now.

£150 just to try and ensure I get to Oxford and Plymouth! I am the sucker that will probably end up paying it though, sorry.

But paying £150 won't necessarily guarantee you a ticket for those 2 games!

[John Johnson 1605]

Same for me. Last year I was 1970. This time 1400.

Links to my son also removed !

[wilks_bfc]

Will the threshold still be 2000 points though?

This is what they have put on the website

Away Ticket Priority

Below is an example* of away ticket sales and what it will look like with the Advantage Scheme:

Friday - Platinum priority (limited to 10% of overall allocation)

Monday - Season Ticket Holders with 2,000 loyalty points

Tuesday - Season Ticket Holders with 1,200 loyalty points

Wednesday - Season Ticket Holders with 800 loyalty points

Thursday - Season Ticket Holders & Gold priority

Friday - General Sale

*Thresholds and timings for each away fixture will be determined individually and communicated to supporters ahead of tickets going on sale.

[wilks_bfc]

But paying £150 won't necessarily guarantee you a ticket for those 2 games!

Do we know how many signed up to the membership last season? I’m wondering how much the club are actually getting out of this

[Leisure]

Do we know how many signed up to the membership last season? I’m wondering how much the club are actually getting out of this

No, they've not given out any such info.

[clarets1978]

Its worth everyone rechecking thier points. Mine had gone down but have increased a little bit. A friend was on 1500 this morning but now is over 2000.

[burnmark]

Its worth everyone rechecking thier points. Mine had gone down but have increased a little bit. A friend was on 1500 this morning but now is over 2000.

Done that just now and gone up to 2140. Happier with that!

[ClaretTony]

I've just been on the ticketing site, doesn't look any different and my points total remains the same as it did at the end of last season.

[clarets1978]

I've just been on the ticketing site, doesn't look any different and my points total remains the same as it did at the end of last season.

Shows as more of a ticketmaster site now but if your points are the same I'd call that a result!

[burnmark]

I've just been on the ticketing site, doesn't look any different and my points total remains the same as it did at the end of last season.

My mate’s is the same in that it is still the old format.

[jrgbfc]

Down to 1470 - cannot remember the figure, but was over 2000 last season. I suppose this is why the membership schemes they're running become attractive though, as it's now a rolling figure and I am under the threshold for 2nd day of sale purchases now.

£150 just to try and ensure I get to Oxford and Plymouth! I am the sucker that will probably end up paying it though, sorry.

Don't think you'll struggle getting a ticket for Plymouth away on a midweek game!

[Hedontplayforyou]

Can I ask, why have you all lost points? Also do the points mean anything anymore?

[ClaretTony]

My mate’s is the same in that it is still the old format.

I login and it shows I have 3,600 loyalty points but then I went onto the club site and clicked the buy now button for these queue jumping memberships, that took me to a different ticketing site and I have 2,650 points on that one.

[Leisure]

Some info from the TO - As part of the move to Ticketmaster, Friends and Family hasn’t transferred over so supporters will be required to add friends and family to their account. We have put some instructions on the website currently about how to do this but will send information round to Season Ticket holders in the coming days.

[Leisure]

Some info from the TO - As part of the move to Ticketmaster, Friends and Family hasn’t transferred over so supporters will be required to add friends and family to their account. We have put some instructions on the website currently about how to do this but will send information round to Season Ticket holders in the coming days.

Further info - F and F allows you to purchase tickets in the same transaction for the friends and family on your network. You can add up to 10 members to your online network.

In order to add members to your Friends and Family, you will need their Clarets number, surname and postcode. Once a supporter has been added to your account, you will be able to purchase tickets on their behalf, subject to availability. If a supporter in your network has given you full management rights over their account, you will also be able to purchase ticketing products on their behalf which have been reserved in their name (e.g. reserved cup tickets for home matches).

[Leisure]

In season 2018/19 there were 27 away games and home cup games, so that = 270 points + 350 for a ST. So by my reckoning the maximum that should have been deducted from people's Loyalty Points total is 620. I'll check this with the TO.

Apologies, it was 28 games.